Motability Scheme at Eden Vauxhall Reading

4.9
Rating 4.9
(172 reviews)
08:30 - 18:00 08:30 - 21:00 08:30 - 18:00 08:30 - 21:00 08:30 - 18:00 08:30 - 18:00Closed Today
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Contact information

Address
38-40 Portman Road
Reading
Berkshire RG30 1JG
GB
Get directions
Phone Number
Call Eden Vauxhall Reading on 0118 939 4394
0118 939 4394
0118 939 4394
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 21:00 08:30 - 18:00 08:30 - 21:00 08:30 - 18:00 08:30 - 18:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 21:00
Wednesday08:30 - 18:00
Thursday08:30 - 21:00
Friday08:30 - 18:00
Saturday08:30 - 18:00
SundayClosed

Motability Scheme specialists:

  • James Gaughan
  • Shaudane Steele-Romeo
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:30
SundayClosed

Motability service specialists:

  • Paul Scutt
  • Faisal Alam
We recommend calling and booking an appointment before visiting.
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Accessibility features at Eden Vauxhall Reading

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Eden Vauxhall Reading

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Eden Vauxhall Reading can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Eden Vauxhall Reading on 01189394394 to make an appointment with our Motability specialist.

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Reviews at Eden Vauxhall Reading

  • Rating 4.0
    Nice gentlemen but was told over 10 days ago to say my car is ready then I heard nothing. I phoned several times and asked for a call back but didn't receive one. On receiving the car I didn't appreciate salesman coming round to make sure I pressed on the green smiley face. And then a senior salesman asking me if there was any reason as to why I wouldn't put a 10 out of 10 on server, And then received numerous phone calls from aftercare when they couldn't actually call me back when I asked for a call back. And I feel they shouldn't have made excuses on their work load.
    Response from Eden Vauxhall Reading
    Dear Debra R.,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the communication regarding your car. It's important to us that our customers receive timely updates, and we regret that we fell short in this instance.

    We appreciate your patience and understanding, and we are committed to improving our communication processes to ensure this doesn't happen again. If there is anything further we can do to assist you, please don't hesitate to reach out.

    Thank you for your kind words about our team, and we hope to have the opportunity to serve you better in the future.

    Best regards,
    The Motability Scheme Team at Eden Vauxhall Reading
  • Rating 5.0
    Very helpful and friendly and make you feel very welcome
    Response from Eden Vauxhall Reading
    Hello Neal R.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team helpful and friendly, and that you felt welcome during your visit. Providing a positive experience for our customers is our top priority, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to seeing you again soon!
  • Rating 5.0
    Very friendly help full
    Response from Eden Vauxhall Reading
    Hello Shantay,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you found our team very friendly. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Eden Vauxhall Reading.
  • Rating 5.0
    Excellent customer service
    Response from Eden Vauxhall Reading
    Hello Kade S.,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had an excellent customer service experience at Eden Vauxhall Reading. Our team is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Rating 5.0
    Fantastic very helpful and gave me all the information I needed to order the car angle was brilliant
    Response from Eden Vauxhall Reading
    Hello Tracey,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us at Eden Vauxhall Reading. It's great to know that our team was able to provide you with all the information you needed and that you found the service to be brilliant. Your feedback is incredibly valuable to us, and we are delighted to have been able to assist you in ordering your car. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Rating 5.0
    Great service
    Response from Eden Vauxhall Reading
    Hello Mandy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received great service during your visit to Eden Vauxhall Reading. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Rating 5.0
    Excellent service 👏
    Response from Eden Vauxhall Reading
    Hello June J.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Eden Vauxhall Reading. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again!
  • Rating 5.0
    Excellent swift and great customer service
    Response from Eden Vauxhall Reading
    Hello David M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our swift and great customer service. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Eden Vauxhall Reading.
  • Rating 5.0
    Always great
    Response from Eden Vauxhall Reading
    Hello Brenda,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you consistently have a great experience with us at Eden Vauxhall Reading. Your satisfaction is our top priority, and your feedback is incredibly valuable to us. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to serving you again soon!
  • Rating 5.0
    They couldn't have been more helpful
    Response from Eden Vauxhall Reading
    Hello John C.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be helpful during your visit. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Eden Vauxhall Reading.

  • Rating 5.0
    Excellent service
    Response from Eden Vauxhall Reading
    Hello Kade S.,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you received excellent service during your visit to Eden Vauxhall Reading. Our team is dedicated to providing the best experience possible, and your feedback is a wonderful affirmation of our efforts.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Rating 5.0
    Excellent swift and friendly
    Response from Eden Vauxhall Reading
    Hello David M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be excellent, swift, and friendly. Our team at Eden Vauxhall Reading is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Rating 5.0
    very polite staff and on time with the service
    Response from Eden Vauxhall Reading
    Dear Muriel O.,

    Thank you so much for taking the time to leave us a wonderful review. We are thrilled to hear that you found our staff to be very polite and that our service met your expectations in terms of timeliness. At Eden Vauxhall Reading, we strive to provide the best experience for our customers, and your feedback is truly appreciated.

    If there is anything else we can do for you or if you have any further comments, please feel free to reach out. We look forward to serving you again in the future.
  • Rating 5.0
    Fantastic as always
    Response from Eden Vauxhall Reading
    Hello Brenda,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us at Eden Vauxhall Reading. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again soon!
  • Rating 5.0
    Very helpful and professional service.
    Response from Eden Vauxhall Reading
    Hello Ian A.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service both helpful and professional. Our team at Eden Vauxhall Reading is dedicated to providing the best experience possible for our customers, and your feedback is a wonderful affirmation of our efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Rating 5.0
    It was great 1st class service top notch
    Response from Eden Vauxhall Reading
    Hello Deborah,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you received first-class service during your visit to Eden Vauxhall Reading. Providing top-notch service is our priority, and it's incredibly rewarding to know that we met your expectations.

    If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back in the future.
  • Rating 5.0
    Great treated well.
    Response from Eden Vauxhall Reading
    Hello Antony G.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience and felt well-treated during your visit to Eden Vauxhall Reading. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Rating 5.0
    Great well looked after.
    Response from Eden Vauxhall Reading
    Hello Antony G.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you felt well looked after during your visit to Eden Vauxhall Reading. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

  • Rating 4.0
    Not offered a replacement car or for the car to be picked up\dropped off, so no different to a normal car service.
    Response from Eden Vauxhall Reading
    Hello Anita,

    Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you were generally satisfied with our service. However, we apologize for not offering a replacement car or the option for pick-up and drop-off, which are services we strive to provide to enhance our customers' experience.

    Your feedback is invaluable, and we will certainly take it into consideration to improve our services. If there's anything else we can do for you or if you have further suggestions, please feel free to reach out. We hope to have the opportunity to serve you better in the future.

  • Rating 5.0
    Excellent
    We were looked after really great
    Fantastic Service by James Gaughan
    Response from Eden Vauxhall Reading
    Dear Saranoureen K.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had an excellent experience with us at Eden Vauxhall Reading. It's fantastic to know that James Gaughan provided you with fantastic service and that you felt well looked after. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back in the future.

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