Motability Scheme at TrustFord Staines

4.8
Rating 4.8
(166 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Staines

Motability Scheme at TrustFord Staines

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Staines on 01784770782 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
268 London Road
Staines TW18 4JQ
GB
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Phone Number
Call TrustFord Staines on 01784 770782
01784 770782
01784 770782
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jessica King
  • Jubril Adamson
  • Zeshan Malik
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Daniel Watson
  • Katie Courtney
  • Savanna Wood
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Staines

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Staines

  • Rating 5.0
    Friendly and prompt pickup and return.
    Response from TrustFord Staines
    Hello Janis

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our pickup and return service friendly and prompt. At TrustFord Staines, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Friendly, welcoming, put me at ease.
    Response from TrustFord Staines
    Dear Nicola

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our team friendly and welcoming, and that we were able to put you at ease during your visit. Your kind words and perfect rating mean a lot to us, as we strive to provide the best possible experience for all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to TrustFord Staines.

    Warm regards,

    The TrustFord Staines Team
  • Rating 5.0
    Jess was amazing offered me a hot drink on arrival went through everything about the car .. you need more like her
    Response from TrustFord Staines
    Hello Garry,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Jess at TrustFord Staines. It's fantastic to know that she made you feel welcome and provided all the information you needed about the car. We are proud to have team members like Jess who go above and beyond for our customers. Your feedback is greatly appreciated, and we hope to see you again soon!

    Best regards,
    The Motability Scheme Team at TrustFord Staines
  • Rating 5.0
    Very nice staff at trust Ford quickly and easy application
    Response from TrustFord Staines
    Hello Charlie

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our staff at TrustFord Staines to be very nice and that your application process was quick and easy. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Very straightforward
    No problems apart from i did tell the girl when booking appointment that battery low sign showing and it still is now
    Response from TrustFord Staines
    Dear Tracey,

    Thank you for taking the time to leave us a review. We are delighted to hear that you found the process straightforward and that you were satisfied with your experience overall.

    However, I am sorry to hear that the battery low sign issue was not resolved during your visit. We strive to address all concerns thoroughly, and I apologise for any inconvenience this may have caused. Please feel free to contact us directly so we can arrange to have this looked at promptly.

    Your feedback is invaluable to us, and we appreciate your input as it helps us improve our services. We look forward to assisting you further and ensuring everything is in perfect working order.

    Best regards,

    Janet
    TrustFord Staines - Motability Scheme Team
  • Rating 5.0
    Jess was very helpful and went through everything with me and offered me a nice cappachino I was very happy with my experience
    Response from TrustFord Staines
    Hello Kathryn

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Jess was able to assist you effectively and that you enjoyed the cappuccino. It's fantastic to know that you were very happy with your experience at TrustFord Staines. Your satisfaction is our top priority, and your kind words mean a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Brilliant
    Response from TrustFord Staines
    Hi Imelda

    Thank you so much for your brilliant review! We're thrilled to hear that you had a positive experience with us at TrustFord Staines. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more comments or need assistance in the future, feel free to reach out.

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Jess was great explained everything in detail
    Response from TrustFord Staines
    Thank you so much for your kind words! We are so happy to hear that TrustFord Staines were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!

    Kind Regards
    Janet
  • Rating 5.0
    Very good, explained everything really well and in detail. Really polite Also.
    Response from TrustFord Staines
    Hello Ria

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Staines. Our team strives to provide detailed explanations and maintain a polite and professional atmosphere, so it's great to know we met your expectations. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future.

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    She was very good was helpful and explained everything
    Response from TrustFord Staines
    Hello James

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience and that our team member was helpful and thorough in explaining everything to you. Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service to all our customers.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Brilliant very informative and friendly
    Response from TrustFord Staines
    Dear Sally,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service both informative and friendly. At TrustFord Staines, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon.

    Best regards,

    The TrustFord Staines Team
  • Rating 5.0
    Easy friendly, just a pleasant experience.
    Response from TrustFord Staines
    Dear Nicola

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an easy and friendly experience with us at TrustFord Staines. Providing a pleasant experience for our customers is our top priority, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Jess was amazing, she talked me through everything. Any questions I asked she had the answers for. I highly recommend her.
    Response from TrustFord Staines
    Hello Kearah

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Jess at TrustFord Staines. It's fantastic to know that she was able to assist you thoroughly and answer all your questions. Your recommendation means a lot to us, and we truly appreciate your feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at TrustFord Staines
  • Rating 5.0
    Always very helpful and professional
    Response from TrustFord Staines
    Dear Deborah

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service both helpful and professional. At TrustFord Staines, we strive to provide the best experience for our customers, and your feedback truly means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Jessica, she was absolutely amazing. Helped me with everything. A lovely lady.
    Response from TrustFord Staines
    Dear Jodie

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Jessica. She truly is an asset to our team, and it's fantastic to know she was able to assist you so effectively. Your kind words and perfect rating mean a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    As usual everyone was very friendly and efficient.
    Response from TrustFord Staines
    Hello Derek,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team friendly and efficient during your visit. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations.

    If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again soon at TrustFord Staines.

    Best regards,

    Janet
    TrustFord Staines Team
  • Rating 5.0
    Jess was absolutley amazing very polite and friendly and abive and beyond helpful , i attended with my mum and d ad and we were offered refreshments whilst everything was being sorted out , jess showed us everything we needed to know about my new car and explained everything with great detail.
    Response from TrustFord Staines
    Dear Jodie M.,

    Thank you so much for taking the time to share your wonderful experience with us at TrustFord Staines. We are thrilled to hear that Jess provided you with exceptional service and made your visit enjoyable and informative. It's great to know that you and your family felt welcomed and well taken care of during your time with us.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Jess. We are committed to providing the best service possible, and feedback like yours encourages us to continue going above and beyond for our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    Janet
    TrustFord Staines Team
  • Rating 5.0
    Really good and very efficient, I have my mot’s and service done regular.
    Response from TrustFord Staines
    Hello Deborah,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a really good experience with our service at TrustFord Staines. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Very helpfull and freindly jess explained everything to me
    Response from TrustFord Staines
    Dear Kathryn O.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Jess was able to assist you effectively and provide a helpful and friendly experience. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience at TrustFord Staines. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Very good
    Response from TrustFord Staines
    Hello Derek,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at TrustFord Staines. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Staines Team

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