Motability Scheme at TrustFord Staines

4.8
Rating 4.8
(113 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 16:00

Welcome to TrustFord Staines

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Staines on 01784770782 to make an appointment with our Motability Scheme specialist.

Contact information

Address
268 London Road
Staines TW18 4JQ
GB
Phone Number
Call TrustFord Staines on 01784 770782
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jessica King
  • Amir Hassan
  • Raj Brar
  • Samuel Goodyer
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Daniel Watson
  • Katie Courtney
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Staines

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Staines

  • Rating 5.0
    Very nice people very helpful and quick with everything so happy thanks again
    Response from TrustFord Staines
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Very helpful and efficient salesman raj was. Thanks again.!
    Response from TrustFord Staines
    Hi Alfie, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Raj, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Smooth and easy process to find the right car for us, Sam answered all our questions and responded quickly to emails. Would definitely use again.
    Response from TrustFord Staines
    Hi Keely-Ann, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your application experience with Sam, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Very efficient and thorough
    Response from TrustFord Staines
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very helpful and
    efficient salesman. Thanks
    Response from TrustFord Staines
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Sam - the sales assistant was very kind and patient just what I needed due to my disability. God bless you sir
    Response from TrustFord Staines
    Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Amir was brilliant verry helpful
    Response from TrustFord Staines
    Thank you so much for your kind words! We are so happy to hear that Amir was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Sam at trust ford staines was great communicative and made the process easy
    Response from TrustFord Staines
    Hi Daniel, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Sam, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Very friendly staff and efficient
    Response from TrustFord Staines
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Verry happy they where verry friendly
    Response from TrustFord Staines
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Jess sales assistant was lovely very professional had nice chats offered coffee and tea was very clear and explained everything love the car very happy with it
    Response from TrustFord Staines
    Thank you for the great review and the feedback on Jess, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Leanne.
  • Rating 5.0
    The adviser was very knowledgeable and he also gave many options and advise. Iam pleased with customer service recieved thank you 😊
    Response from TrustFord Staines
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 1.0
    I’m actually really sad to be leaving this review as the start of the experience was great we reserved our car and paid a huge deposit and Jess and Scott could not help enough. Then after a week I had not heard so tried calling and left messages no answer so thought I would try off a different number and Jess answered who had sold us the dream advised the car we reserved had been sold and I advised I would call back after speaking with my husband as my mental health is very poor and cannot cope well with extreme cases of anxiety. Then my husband called and was told by Scott the general manager that he would find an exact replacement of the car that we lost… we’ll that wasn’t the case they advised they couldn’t get the colour which is what we paid extra for as it was discontinued and would have to be different. We could just about deal with that but when I called Jess again as this wasn’t what we ordered she became rude and very abrupt even knowing I suffer severely with mental health. I cried all day struggling to work and could not understand why I was the one being treated badly when we hadn’t done anything wrong. We decided to go elsewhere as this type of behaviour and customer service is disgusting and I would not recommend anyone to go there as lovely at first then if something goes wrong it’s not their fault. I luckily have my deposit back which is the only positive.
    Response from TrustFord Staines
    Thank you so much for your kind words! We are so happy to hear that Jess was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    We had a great time test driving the cars and the staff were all lovely helpful and polite
    Response from TrustFord Staines
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    We found it a very pleasant and stress free experience.
    Response from TrustFord Staines
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Very good
    Response from TrustFord Staines
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    We are highly pleased with Staines and ford. They made everything so easy and simple. When we collected the car they explained all the paperwork and ensured we was happy. They explained a few major important features for the car before we left. We highly recommend them
    Response from TrustFord Staines
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team at Staines receives the recognition they deserve and forward this to the management for you. Thank you Janet
  • Rating 5.0
    Raj was so helpful and was able to guide us through the process. He took his time with us and made sure we was happy every step of the way. We would highly recommend using Ford and Raj
    Response from TrustFord Staines
    Hi Robert, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Rah receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    Jess made the whole process very straight forward
    Response from TrustFord Staines
    It is great to know that you would rate us as 5 stars Leslie, thank you for taking the time to leave us this great review! Kind regards,
  • Rating 4.0
    Helpful every step young girl Jess went above and beyond only thing wrong was waiting for car
    Response from TrustFord Staines
    Hello Derek S.. Thank you for taking the time to leave us a review about your visit.

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