Motability Scheme at TrustFord Staines

4.8
Rating 4.8
(121 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00

Welcome to TrustFord Staines

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Staines on 01784770782 to make an appointment with our Motability Scheme specialist.

Contact information

Address
268 London Road
Staines TW18 4JQ
GB
Phone Number
Call TrustFord Staines on 01784 770782
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jessica King
  • Amir Hassan
  • Raj Brar
  • Samuel Goodyer
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Daniel Watson
  • Katie Courtney
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Staines

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Staines

  • Rating 5.0
    Friendly staff.
    Mo problems at all.
  • Rating 5.0
    Great guys at Trustford Staines.
    Helpful and patient. Highly recommend.
    Response from TrustFord Staines
    Thank you for the great review and the feedback on TrustFord Staines, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Sam was very helpful
    Response from TrustFord Staines
    Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Always very helpful, and very efficient with their work.
    Response from TrustFord Staines
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Sam was very helpful from start to finish and didn’t leave anything out when explaining how the vehicle worked and made sure the handover ran smoothly
    Response from TrustFord Staines
    Hi William, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Sam, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    My car was collected from my house and returned , even valeted. Excelllent service as always.
    Response from TrustFord Staines
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    I was very happy
    Response from TrustFord Staines
    We're thrilled to see that you enjoyed your visit at TrustFord Staines
  • Rating 5.0

    **Exceptional Customer Service!**

    I recently visited TrustFord Staines and had the pleasure of being assisted by Amir. From start to finish, his customer service was nothing short of exceptional. Amir was incredibly knowledgeable, attentive, and went above and beyond to ensure I had all the information I needed. He was patient with my questions and took the time to explain everything in detail, making sure I felt confident in my decision.

    What really stood out was his genuine care for customer satisfaction. He wasn’t just focused on making a sale, but truly wanted to ensure I had the best experience possible. Amir made the entire process smooth and stress-free, and his professionalism and friendly demeanor made all the difference.

    If you’re looking for top-notch customer service, I highly recommend asking for Amir at TrustFord Staines. He’s an asset to the team, and I’m incredibly grateful for his help!

    Adel Salama
    Response from TrustFord Staines
    Thank you for the great review and the feedback on TrustFord Staines, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very nice people very helpful and quick with everything so happy thanks again
    Response from TrustFord Staines
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Very helpful and efficient salesman raj was. Thanks again.!
    Response from TrustFord Staines
    Hi Alfie, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Raj, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Smooth and easy process to find the right car for us, Sam answered all our questions and responded quickly to emails. Would definitely use again.
    Response from TrustFord Staines
    Hi Keely-Ann, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your application experience with Sam, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Very efficient and thorough
    Response from TrustFord Staines
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very helpful and
    efficient salesman. Thanks
    Response from TrustFord Staines
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Sam - the sales assistant was very kind and patient just what I needed due to my disability. God bless you sir
    Response from TrustFord Staines
    Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Amir was brilliant verry helpful
    Response from TrustFord Staines
    Thank you so much for your kind words! We are so happy to hear that Amir was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Sam at trust ford staines was great communicative and made the process easy
    Response from TrustFord Staines
    Hi Daniel, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Sam, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Very friendly staff and efficient
    Response from TrustFord Staines
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Verry happy they where verry friendly
    Response from TrustFord Staines
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Jess sales assistant was lovely very professional had nice chats offered coffee and tea was very clear and explained everything love the car very happy with it
    Response from TrustFord Staines
    Thank you for the great review and the feedback on Jess, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Leanne.
  • Rating 5.0
    The adviser was very knowledgeable and he also gave many options and advise. Iam pleased with customer service recieved thank you 😊
    Response from TrustFord Staines
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet

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