Motability Scheme at TrustFord Staines

4.9
Rating 4.9
(21 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 16:00

Welcome to TrustFord Staines

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Staines on 01784465000 to make an appointment with our Motability Scheme specialist.

Contact information

Address
268 London Road
Staines TW18 4JQ
GB
Phone Number
Call TrustFord Staines on 01784 465000
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Lorenzo Epaminonda
  • Jessica King
  • Joel Vaz
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Andy Webb
  • Daniel Watson
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Staines

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Staines

  • Rating 5.0
    Fantastic customer care and service from Jess King, the best yet
    Response from TrustFord Staines
    Hi Glynis, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Jess, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Excellent service
    Response from TrustFord Staines
    Hi Christine, Thank you for your high star rating. Janet
  • Rating 5.0
    Helpful and knowledgeable. Made me feel comfortable and the sales lady took a keen interest in my requirements relating to my mobility issues. Thank you
    Response from TrustFord Staines
    Hi Maria, Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. . Thank you Janet
  • Rating 5.0
    Absolutely great customer service from Jess King and Scott - thank you.
    Was kept up to date all the time.
    Paperwork was explained clearly and the handover was great - Jess was very patient with me and went through everything thoroughly.
    Response from TrustFord Staines
    Hi Dean, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with Jess and Scott we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Had a very good customer service she was very helpful
    Response from TrustFord Staines
    Hello Steven N.. Thank you for taking the time to leave us a review about your visit. Many thanks Janet
  • Rating 5.0
    Fantastic service thankyou
    Response from TrustFord Staines
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserve. Thank you Janet
  • Rating 5.0
    Amazing staff & so very helpful
    Even came in on his day off so i could have my car on the day i wanted
    Response from TrustFord Staines
    Hi Peyton, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with TrustFord, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Excellent experience because they came to me as they could not give me spare hand control car. It is just a shame you can never get through on the phone for the follow up requirements.
    Response from TrustFord Staines
    Hello Pauline Mary S.. Thank you for taking the time to leave us a review about your visit. Kind Regards Janet
  • Rating 5.0
    Good service
    Response from TrustFord Staines
    Hello Linda G.. Thank you for taking the time to leave us a review about your visit. Janet
  • Rating 5.0
    Great experience
    Joel Vaz was very knowledgeable and articulated the information about car to me with great confidence and was more than helpful with any question I had.
    Great experience
    Response from TrustFord Staines
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Joel receives the recognition he deserves and forward this to the management for you. Thank you Janet
  • Rating 5.0
    Brilliant customer service
    Response from TrustFord Staines
    Hi Victor, We're thrilled to see that you enjoyed your visit at Staines, Janet
  • Rating 5.0
    As usual a friendly prompt service. Nice comfortable surrroundings while waiting for my car to go through its MOT. W Hunt.
    Response from TrustFord Staines
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Excellent customer service
    Jess was so helpful and communicative
    Great staff and manager - could not do enough for us. Highly recommend
    Response from TrustFord Staines
    Hi Julia, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Jes, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Excellent customer service
    Jess has been amazing and kept me informed every step. I highly recommend Ford Staines
    Response from TrustFord Staines
    Hello Julia and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Ex great service provider
    Response from TrustFord Staines
    Thank you for taking the time to leave us this great 5 star review Gary! Kind regards,
  • Rating 5.0
    Great customer service x kept in the loop at all times
    Response from TrustFord Staines
    Hello Shaunna ,Thank you for taking the time to leave us a review about your visit. We pride ourselves on our customer services so are very please to see such reviews
  • Rating 3.0
    Motability customer. No walk round of vehicle, controls etc. Didn't receive the car I actually ordered, doubt I'll be a returning custmer
    Response from TrustFord Staines
    thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth. Please contact Customer.Experience@trustfof.co.uk for further assistance
  • Rating 5.0
    Very straight forward process & the team are very easy to deal with
    Response from TrustFord Staines
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. Many thanks Janet
  • Rating 5.0
    Jess was fantastic, answered any questions we threw at her, kept me informed about availability before visit, friendly, professional and knowledgeable
    Response from TrustFord Staines
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Jess receives the recognition she deserves. Many thanks Janet
  • Rating 5.0
    As a disabled customer I was well impressed with the service I received the staff came to me in car park save me struggling to get to the office
    They also washed and cleaned my car for me the best it's looked for ages so many thanks
    Response from TrustFord Staines
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receive the recognition they deserve. Many thanks Janet
Displaying reviews 1 - 3 out of the 20 most recent
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