Motability Scheme at TrustFord Staines

4.8
Rating 4.8
(151 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Staines

Motability Scheme at TrustFord Staines

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Staines on 01784770782 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
268 London Road
Staines TW18 4JQ
GB
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Phone Number
Call TrustFord Staines on 01784 770782
01784 770782
01784 770782
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jessica King
  • Raj Brar
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Daniel Watson
  • Katie Courtney
  • Savanna Wood
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Staines

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Staines

  • Rating 5.0
    As usual everyone was very friendly and efficient.
    Response from TrustFord Staines
    Hello Derek,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team friendly and efficient during your visit. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations.

    If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again soon at TrustFord Staines.

    Best regards,

    Janet
    TrustFord Staines Team
  • Rating 5.0
    Jess was absolutley amazing very polite and friendly and abive and beyond helpful , i attended with my mum and d ad and we were offered refreshments whilst everything was being sorted out , jess showed us everything we needed to know about my new car and explained everything with great detail.
    Response from TrustFord Staines
    Dear Jodie M.,

    Thank you so much for taking the time to share your wonderful experience with us at TrustFord Staines. We are thrilled to hear that Jess provided you with exceptional service and made your visit enjoyable and informative. It's great to know that you and your family felt welcomed and well taken care of during your time with us.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Jess. We are committed to providing the best service possible, and feedback like yours encourages us to continue going above and beyond for our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    Janet
    TrustFord Staines Team
  • Rating 5.0
    Really good and very efficient, I have my mot’s and service done regular.
    Response from TrustFord Staines
    Hello Deborah,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a really good experience with our service at TrustFord Staines. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Very helpfull and freindly jess explained everything to me
    Response from TrustFord Staines
    Dear Kathryn O.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Jess was able to assist you effectively and provide a helpful and friendly experience. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience at TrustFord Staines. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Very good
    Response from TrustFord Staines
    Hello Derek,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at TrustFord Staines. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Car feels a lot better now the oil change has been done
    Response from TrustFord Staines
    Hello Sunny H.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your car feels a lot better after the oil change. At TrustFord Staines, we strive to ensure our customers have the best experience possible, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Brilliant service. Lovely driver collected and delivered my car
    Response from TrustFord Staines
    Dear Shirley B.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a brilliant experience with our service and that our driver made a positive impression by collecting and delivering your car. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.

    We truly appreciate your 5-star rating and your kind words. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Staines.

    Best regards,

    [Your Name]
    Motability Scheme Team
    TrustFord Staines
  • Rating 5.0
    Jess at Staines Ford.
    Is totally amazing, she explained everything to me regarding the order .
    Excellent customer service
    Response from TrustFord Staines
    Dear Sarah G.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Jess at TrustFord Staines. It's fantastic to know that she was able to explain everything clearly and provide excellent customer service. Your feedback is greatly appreciated and will be shared with Jess and the team. We are committed to ensuring our customers have the best experience possible, and your kind words affirm the hard work we put into achieving that goal.

    Thank you once again for your support and for choosing the Motability Scheme at TrustFord Staines. We look forward to serving you again in the future.

    Best regards
    TrustFord Staines Team
  • Rating 5.0
    Top salesman
    The best I have dealt with
    Response from TrustFord Staines
    Hello Paul M.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team at TrustFord Staines. Your kind words about our salesman being the best you've dealt with truly mean a lot to us. We strive to provide exceptional service to all our customers, and it's rewarding to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Great customer service tasha was brilliant kept me informed about everything
    Response from TrustFord Staines
    Hello Sally,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us at TrustFord Staines. Tasha will be delighted to know that her efforts to keep you informed were appreciated. Providing excellent customer service is our top priority, and your feedback motivates us to continue delivering the best experience possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    The salesman was excellent
    Response from TrustFord Staines
    Hello Wayne,

    Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that you had an excellent experience with our salesman at TrustFord Staines. Providing top-notch service is our priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at TrustFord Staines
  • Rating 5.0
    Very helpful and professional
    Response from TrustFord Staines
    Hello Ronald,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service helpful and professional. Your feedback is incredibly important to us, and it motivates our team to continue providing the best experience possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Staines.

    Best regards,
    The Motability Scheme Team at TrustFord Staines
  • Rating 5.0
    An absolute joy/pleasure very impressed
    Response from TrustFord Staines
    Hello Scott F.,

    Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an absolute joy and were very impressed with your experience at TrustFord Staines. Providing excellent service and ensuring our customers are satisfied is our top priority, and your kind words mean a lot to our team.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Very good the salesman was excellent
    Response from TrustFord Staines
    Hello Wayne,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had an excellent experience with our salesman at TrustFord Staines. Providing outstanding service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at TrustFord Staines
  • Rating 5.0
    Lloyd was very polite and courteous even offered me and my family drinks and helped my autisic son explore the cars in the store , he was very professional and helpful and got everything done smoothly and quickly , always nice to have someone with a smiley face
    Response from TrustFord Staines
    Dear Jodie M.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at TrustFord Staines. Lloyd is indeed a valued member of our team, and we are delighted to know that he made your visit enjoyable and accommodating for your family, especially your son. It's great to hear that everything went smoothly and quickly for you. We always strive to provide a welcoming and professional environment, and your kind words affirm that we are on the right track. We look forward to welcoming you and your family back in the future.

    Warm regards,

    The TrustFord Staines Team
  • Rating 5.0
    Fine.. Collected and returned very sleekly
    Response from TrustFord Staines
    Hello Joanne,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a smooth experience with our collection and return service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Staines Team
  • Rating 5.0
    Excellent easy of service.
    Jess from sales was amazing.
    Response from TrustFord Staines
    Hello Debbie,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service excellent and that Jess from sales made a positive impact on your experience. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Staines.

    Best regards,

    The Motability Scheme Team at TrustFord Staines
  • Rating 5.0
    Amazing
    Response from TrustFord Staines
    Thank you for your high star rating.
  • Rating 5.0
    Excellent as usual! Kept informed at all times.
    Response from TrustFord Staines
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent services done very good.
    Response from TrustFord Staines
    Hi Ali, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with TrustFord Staines, we hope to see you again soon! Kind regards, Janet

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