Motability Scheme at TrustFord Staines
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Staines
At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.
With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.
Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.
Contact TrustFord Staines on 01784770782 to make an appointment with our Motability Scheme specialist.
Contact information
Address
268 London Road
Staines TW18 4JQ
GB
Phone Number
Call TrustFord Staines on 01784 770782
01784 770782
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Jessica King
- Amir Hassan
- Raj Brar
- Samuel Goodyer
We recommend calling and booking an appointment before visiting.
Service centre details 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Daniel Watson
- Katie Courtney
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at TrustFord Staines
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistance
The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK - Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at TrustFord Staines
- Rating 5.0Dec 13, 2024Great service.
Kept informed throughout the day.
No problems at all.Response from TrustFord StainesDec 13, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet - Rating 5.0Nov 15, 2024Fantastic service as always! From arranging the booking, all the way to after care. Appreciated the call back from the service team a week after the service to check all is well and if I was happy with the service. Highly recommend Ford Staines. Great dealership as always!Response from TrustFord StainesNov 15, 2024Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
- Rating 5.0Oct 28, 2024Great service rajResponse from TrustFord StainesOct 28, 2024Thank you so much for your kind words! We are so happy to hear that Raj was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 4.0Oct 27, 2024Very good and and seem to be very quick. Coffee and Hot chocolate deliciousResponse from TrustFord StainesOct 28, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0Oct 25, 2024Friendly staff.
No problems at all.Response from TrustFord StainesOct 28, 2024Thank you for your kind words - we're glad to have been of service! - Rating 5.0Oct 22, 2024Great guys at Trustford Staines.
Helpful and patient. Highly recommend.Response from TrustFord StainesOct 22, 2024Thank you for the great review and the feedback on TrustFord Staines, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards. Janet - Rating 5.0Oct 15, 2024Sam was very helpfulResponse from TrustFord StainesOct 15, 2024Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Oct 2, 2024Always very helpful, and very efficient with their work.Response from TrustFord StainesOct 3, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Sep 30, 2024Sam was very helpful from start to finish and didn’t leave anything out when explaining how the vehicle worked and made sure the handover ran smoothlyResponse from TrustFord StainesOct 1, 2024Hi William, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Sam, we hope to see you again soon! Kind regards, Janet
- Rating 5.0Sep 23, 2024My car was collected from my house and returned , even valeted. Excelllent service as always.Response from TrustFord StainesSep 23, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Sep 17, 2024I was very happyResponse from TrustFord StainesSep 17, 2024We're thrilled to see that you enjoyed your visit at TrustFord Staines
- Rating 5.0Sep 11, 2024
**Exceptional Customer Service!**
I recently visited TrustFord Staines and had the pleasure of being assisted by Amir. From start to finish, his customer service was nothing short of exceptional. Amir was incredibly knowledgeable, attentive, and went above and beyond to ensure I had all the information I needed. He was patient with my questions and took the time to explain everything in detail, making sure I felt confident in my decision.
What really stood out was his genuine care for customer satisfaction. He wasn’t just focused on making a sale, but truly wanted to ensure I had the best experience possible. Amir made the entire process smooth and stress-free, and his professionalism and friendly demeanor made all the difference.
If you’re looking for top-notch customer service, I highly recommend asking for Amir at TrustFord Staines. He’s an asset to the team, and I’m incredibly grateful for his help!
Adel SalamaResponse from TrustFord StainesSep 12, 2024Thank you for the great review and the feedback on TrustFord Staines, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards. - Rating 5.0Jun 10, 2024Very nice people very helpful and quick with everything so happy thanks againResponse from TrustFord StainesJun 11, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0May 30, 2024Very helpful and efficient salesman raj was. Thanks again.!Response from TrustFord StainesMay 30, 2024Hi Alfie, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Raj, we hope to see you again soon! Kind regards, Janet
- Rating 5.0May 28, 2024Smooth and easy process to find the right car for us, Sam answered all our questions and responded quickly to emails. Would definitely use again.Response from TrustFord StainesMay 29, 2024Hi Keely-Ann, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your application experience with Sam, we hope to see you again soon! Kind regards, Janet
- Rating 5.0May 24, 2024Very efficient and thoroughResponse from TrustFord StainesMay 28, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0May 17, 2024Very helpful and
efficient salesman. ThanksResponse from TrustFord StainesMay 20, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet - Rating 5.0Apr 29, 2024Sam - the sales assistant was very kind and patient just what I needed due to my disability. God bless you sirResponse from TrustFord StainesApr 29, 2024Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Apr 9, 2024Amir was brilliant verry helpfulResponse from TrustFord StainesApr 10, 2024Thank you so much for your kind words! We are so happy to hear that Amir was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Apr 9, 2024Sam at trust ford staines was great communicative and made the process easyResponse from TrustFord StainesApr 9, 2024Hi Daniel, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Sam, we hope to see you again soon! Kind regards, Janet