Motability Scheme at TrustFord Staines
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Staines
At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.
With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.
Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.
Contact TrustFord Staines on 01784770782 to make an appointment with our Motability Scheme specialist.
Contact information
Address
268 London Road
Staines TW18 4JQ
GB
Phone Number
Call TrustFord Staines on 01784 770782
01784 770782
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Jessica King
- Jubril Adamson
- Zeshan Malik
We recommend calling and booking an appointment before visiting.
Service centre details 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Daniel Watson
- Katie Courtney
- Savanna Wood
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at TrustFord Staines
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistance
The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK - Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at TrustFord Staines
- Rating 5.0Jan 7, 2026Very good, explained everything really well and in detail. Really polite Also.
- Rating 5.0Jan 5, 2026She was very good was helpful and explained everythingResponse from TrustFord StainesJan 5, 2026Hello James
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience and that our team member was helpful and thorough in explaining everything to you. Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service to all our customers.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Staines Team - Rating 5.0Jan 5, 2026Brilliant very informative and friendlyResponse from TrustFord StainesJan 5, 2026Dear Sally,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service both informative and friendly. At TrustFord Staines, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon.
Best regards,
The TrustFord Staines Team - Rating 5.0Dec 31, 2025Easy friendly, just a pleasant experience.Response from TrustFord StainesJan 2, 2026Dear Nicola
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an easy and friendly experience with us at TrustFord Staines. Providing a pleasant experience for our customers is our top priority, and your feedback truly means a lot to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The TrustFord Staines Team - Rating 5.0Dec 22, 2025Jess was amazing, she talked me through everything. Any questions I asked she had the answers for. I highly recommend her.Response from TrustFord StainesDec 22, 2025Hello Kearah
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Jess at TrustFord Staines. It's fantastic to know that she was able to assist you thoroughly and answer all your questions. Your recommendation means a lot to us, and we truly appreciate your feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Motability Scheme Team at TrustFord Staines - Rating 5.0Dec 16, 2025Always very helpful and professionalResponse from TrustFord StainesDec 16, 2025Dear Deborah
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service both helpful and professional. At TrustFord Staines, we strive to provide the best experience for our customers, and your feedback truly means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Staines Team - Rating 5.0Nov 25, 2025Jessica, she was absolutely amazing. Helped me with everything. A lovely lady.Response from TrustFord StainesNov 25, 2025Dear Jodie
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Jessica. She truly is an asset to our team, and it's fantastic to know she was able to assist you so effectively. Your kind words and perfect rating mean a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Staines Team - Rating 5.0Nov 12, 2025As usual everyone was very friendly and efficient.Response from TrustFord StainesNov 13, 2025Hello Derek,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team friendly and efficient during your visit. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations.
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again soon at TrustFord Staines.
Best regards,
Janet
TrustFord Staines Team - Rating 5.0Nov 11, 2025Jess was absolutley amazing very polite and friendly and abive and beyond helpful , i attended with my mum and d ad and we were offered refreshments whilst everything was being sorted out , jess showed us everything we needed to know about my new car and explained everything with great detail.Response from TrustFord StainesNov 11, 2025Dear Jodie M.,
Thank you so much for taking the time to share your wonderful experience with us at TrustFord Staines. We are thrilled to hear that Jess provided you with exceptional service and made your visit enjoyable and informative. It's great to know that you and your family felt welcomed and well taken care of during your time with us.
Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Jess. We are committed to providing the best service possible, and feedback like yours encourages us to continue going above and beyond for our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
Janet
TrustFord Staines Team - Rating 5.0Nov 7, 2025Really good and very efficient, I have my mot’s and service done regular.Response from TrustFord StainesNov 7, 2025Hello Deborah,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a really good experience with our service at TrustFord Staines. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Staines Team - Rating 5.0Nov 5, 2025Very helpfull and freindly jess explained everything to meResponse from TrustFord StainesNov 6, 2025Dear Kathryn O.,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Jess was able to assist you effectively and provide a helpful and friendly experience. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience at TrustFord Staines. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The TrustFord Staines Team - Rating 5.0Nov 5, 2025Very goodResponse from TrustFord StainesNov 5, 2025Hello Derek,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at TrustFord Staines. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Staines Team - Rating 5.0Oct 13, 2025Car feels a lot better now the oil change has been doneResponse from TrustFord StainesOct 14, 2025Hello Sunny H.,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your car feels a lot better after the oil change. At TrustFord Staines, we strive to ensure our customers have the best experience possible, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Staines Team - Rating 5.0Sep 30, 2025Brilliant service. Lovely driver collected and delivered my carResponse from TrustFord StainesSep 30, 2025Dear Shirley B.,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a brilliant experience with our service and that our driver made a positive impression by collecting and delivering your car. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.
We truly appreciate your 5-star rating and your kind words. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Staines.
Best regards,
[Your Name]
Motability Scheme Team
TrustFord Staines - Rating 5.0Sep 13, 2025Jess at Staines Ford.
Is totally amazing, she explained everything to me regarding the order .
Excellent customer serviceResponse from TrustFord StainesSep 15, 2025Dear Sarah G.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Jess at TrustFord Staines. It's fantastic to know that she was able to explain everything clearly and provide excellent customer service. Your feedback is greatly appreciated and will be shared with Jess and the team. We are committed to ensuring our customers have the best experience possible, and your kind words affirm the hard work we put into achieving that goal.
Thank you once again for your support and for choosing the Motability Scheme at TrustFord Staines. We look forward to serving you again in the future.
Best regards
TrustFord Staines Team - Rating 5.0Sep 11, 2025Top salesman
The best I have dealt withResponse from TrustFord StainesSep 12, 2025Hello Paul M.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team at TrustFord Staines. Your kind words about our salesman being the best you've dealt with truly mean a lot to us. We strive to provide exceptional service to all our customers, and it's rewarding to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Staines Team - Rating 5.0Sep 5, 2025Great customer service tasha was brilliant kept me informed about everythingResponse from TrustFord StainesSep 7, 2025Hello Sally,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us at TrustFord Staines. Tasha will be delighted to know that her efforts to keep you informed were appreciated. Providing excellent customer service is our top priority, and your feedback motivates us to continue delivering the best experience possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Staines Team - Rating 5.0Sep 4, 2025The salesman was excellentResponse from TrustFord StainesSep 4, 2025Hello Wayne,
Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that you had an excellent experience with our salesman at TrustFord Staines. Providing top-notch service is our priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at TrustFord Staines - Rating 5.0Aug 25, 2025Very helpful and professionalResponse from TrustFord StainesAug 26, 2025Hello Ronald,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service helpful and professional. Your feedback is incredibly important to us, and it motivates our team to continue providing the best experience possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Staines.
Best regards,
The Motability Scheme Team at TrustFord Staines - Rating 5.0Aug 14, 2025An absolute joy/pleasure very impressedResponse from TrustFord StainesAug 14, 2025Hello Scott F.,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an absolute joy and were very impressed with your experience at TrustFord Staines. Providing excellent service and ensuring our customers are satisfied is our top priority, and your kind words mean a lot to our team.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Staines Team
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Staines. Our team strives to provide detailed explanations and maintain a polite and professional atmosphere, so it's great to know we met your expectations. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future.
Best regards,
The TrustFord Staines Team