Motability Scheme at Vertu Volvo Exeter

Motability Scheme at Vertu Volvo Exeter

4.7
Rating 4.7
(69 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Volvo Exeter

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Volvo Exeter can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Volvo Exeter on 01392536550 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Waterbridge Court
Matford
Exeter EX2 8ED
GB
Get directions
Phone Number
Call Vertu Volvo Exeter on 01392 536550
01392 536550
01392 536550
Website

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Email

motabilityexeter@kastner.co.uk

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Eliott Sherwood-Clarke
  • James Silvester
  • Harrison Dibble
  • William Leonard
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Oliver Buckman
  • Dec Johnson
  • Daniel Carnell
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Volvo Exeter

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volvo Exeter

  • Rating 5.0
    Fantastic service, polite and welcoming.
    Elliott was so knowledgeable and helpful.
    Response from Vertu Volvo Exeter
    Hello Sarah M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service at Vertu Volvo Exeter. It's great to know that Elliott was able to assist you with his knowledge and helpfulness. We strive to provide a polite and welcoming environment for all our customers, and your feedback is truly appreciated.

    If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Elliott was incredibly knowledgeable and efficient and made the process all very
    Response from Vertu Volvo Exeter
    Dear Matthew S.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Elliott was able to provide you with knowledgeable and efficient service, making the process smooth for you. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience at Vertu Volvo Exeter. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Very straight forward and professional .
    Response from Vertu Volvo Exeter
    Thank you so much for your kind words, Glenys! We're thrilled to hear that you found our service straightforward and professional. It's our goal to provide the best experience possible for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Liza
  • Rating 4.0
    He was very pleasant but I did feel that I was rushed through the handover tbh.
    The car itself though is lovely & being automatic will allow me to get out more now.
    Response from Vertu Volvo Exeter
    Dear Georgina,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you are enjoying your new automatic car and that it will help you get out more. Your satisfaction is very important to us.

    We apologize if you felt rushed during the handover process. We strive to ensure that every customer feels comfortable and informed, and your comments will help us improve our service. Please feel free to reach out if you have any further questions or need assistance with your vehicle.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu Volvo Exeter.

    Best regards,
    Matthew
  • Rating 5.0
    Elliot was amazing, so friendly and helpful from start to finish.

    Great communication throughout.

    Would recommend Elliot at Vertu to anyone looking for a Volvo, you won’t be disappointed.
    Response from Vertu Volvo Exeter
    Dear Sarah M.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Elliot at Vertu Volvo Exeter. It's fantastic to know that his friendly and helpful service, along with great communication, made such a positive impression on you.

    Your recommendation means a lot to us, and we are delighted to have earned your trust. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Matthew
  • Rating 5.0
    Volvo Vertu Exeter, and in particular Elliot Sherwood, have been absolutely brilliant in facilitating a new car for us. Impeccable professional and friendly service delivered in a fun and caring manner. Expectations exceeded; thank you so much for granting us more freedom to enrich our lives; big up team Volvo Vertu, Exeter! Elliot Sherwood has pulled a blinder for us in securing the vehicle swiftly; he is a great asset to the team and a true ambassador for the brand. We are chuffed to bits with our purchase and looking forward to experiencing new adventures in our Volvo. Thanks again :)
    Response from Vertu Volvo Exeter
    Dear Emma R.,

    Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with us at Volvo Vertu Exeter. It's fantastic to know that Elliot Sherwood and our team were able to provide you with impeccable service and help facilitate your new car. Your kind words about Elliot being a great asset and ambassador for our brand truly mean a lot to us.

    We are delighted that your expectations were exceeded and that you are enjoying the freedom and adventures your new Volvo brings. Your satisfaction is our top priority, and it's rewarding to know we could contribute positively to your journey.

    Thank you once again for your feedback and for choosing us. We look forward to serving you in the future and wish you many happy miles in your new vehicle!

    Best regards,
    Liza
  • Rating 5.0
    We were served by Elliott who was excellent
    Response from Vertu Volvo Exeter
    Hello Jack

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Elliott provided you with excellent service during your visit. Our team at Vertu Volvo Exeter is dedicated to ensuring our customers have the best experience possible, and it's always rewarding to receive such positive feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Excellent service. The salesman that I dealt with was very polite & answered any questions I had.
    Response from Vertu Volvo Exeter
    Hello Georgina

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received excellent service and that our salesman was able to assist you with all your questions. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you ever need further assistance or have any more questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Volvo Exeter
  • Rating 5.0
    So far dealer was fine,
    Following response from dealer I also look forward to a good customer experience with this main dealer in the future!

    Thank you for your response.
    Response from Vertu Volvo Exeter
    Hello Owen,

    Thank you for taking the time to share your feedback with us. We're pleased to hear that your initial experience with our dealership has been positive. We understand your concerns regarding servicing, repairs, and warranty work, and we want to assure you that we are committed to providing high-quality service in all aspects of our business.

    Your feedback is invaluable to us as we strive to continuously improve our services. If you have any specific questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you and hope to exceed your expectations.

    Best regards,
    Matthew
  • Rating 1.0
    Poor experience.
    Response from Vertu Volvo Exeter
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YTLM1706
    Kind regards,

    Dawn
    Vertu Volvo Exeter Team
  • Rating 5.0
    Excellent service great communication and smooth handover
    Response from Vertu Volvo Exeter
    Hello Andrew,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service and that the communication and handover process met your expectations. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    It was made an easy hand over and proffesionaly done
    Response from Vertu Volvo Exeter
    Dear Tracey N.,

    Thank you for your wonderful review! We're delighted that you found the handover process easy and professional. Your feedback is invaluable to us at Vertu Volvo Exeter.

    If you have any questions or need assistance, feel free to reach out. We look forward to serving you again.

    Best regards,

    Kerry
  • Rating 1.0
    Choosing the car was amazing helpful staff. Picking up the vehicle totally different. Salesperson was unhelpful and so distant We felt like second class citizens Would not recommend James as a salesperson
    Response from Vertu Volvo Exeter
    Dear Graham

    Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the car selection process helpful and that our staff were able to assist you during that stage. However, we are truly sorry to learn about your experience during the vehicle pickup. This is not the level of service we strive to provide, and we apologize for any disappointment caused.

    Your feedback is invaluable, and we will address your concerns with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to serve you better in the future.

    Kind regards, Dawn

    The Motability Scheme Team at Vertu Volvo Exeter
  • Rating 5.0
    Amelia was helpful knowledgeable and was understanding of my wife’s condition.
    Response from Vertu Volvo Exeter
    Hello and thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Amelia and the team. We are glad that yourself and your wife had a pleasant experience with us at Vertu Volvo Exeter and we hope to see you again in the future! Happy motoring, Kerry
  • Rating 5.0
    Found the handover to be a very positive and very knowledgeable about our new vehicle
    Harrison was both very courteous and professional
    Response from Vertu Volvo Exeter
    Good afternoon Deborah. Thank you so much for your kind words! We are so happy to hear that Harrison was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Excellent and friendly service from Sav at Exeter Volvo. Everything was managed professionally and smoothly.
    Response from Vertu Volvo Exeter
    Good afternoon, Louie . Thank you so much for your kind words! We are so happy to hear that Sav was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
  • Rating 5.0
    Thanks to Amellia, my experience was seamless from the time of ordering the car to picking it up and after
    Response from Vertu Volvo Exeter
    Good afternoon Deborah. Thank you so much for your kind words! We are so happy to hear that Amellia was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    James was very helpful
    Response from Vertu Volvo Exeter
    Good afternoon Sharon. Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Excellent service cannot fault 5*****
    Response from Vertu Volvo Exeter
    Thank you for taking your time to leave this great review! Kind regards, Liza.
  • Rating 5.0
    Excellent dealership to deal with . Lovely salesman , everything explained in full . Can't praise them enough .
    Response from Vertu Volvo Exeter
    Good afternoon Christopher. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean

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