Motability Scheme at Vertu Renault Gloucester

4.9
Rating 4.9
(91 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Renault Gloucester

Motability Scheme at Vertu Renault Gloucester{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Renault Gloucester can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Renault Gloucester on 03445586642 to make an appointment with our Motability specialist.

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Contact information

Address
3 Ramsdale Road
0
Gloucester GL2 5FE
GB
Get directions
Phone Number
Call Vertu Renault Gloucester on 0344 558 6642
0344 558 6642
0344 558 6642
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Aaron Smith
  • Georgina Matthews
  • Ruby Davies
  • Matthew Mcbride
  • Alan Dicks
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Mark Steele
  • Samantha Taylor
  • Amy Slade
  • Laura Lea-Brown
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Renault Gloucester

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Renault Gloucester

  • Rating 5.0
    Matthew was kind, helpful and informative when placing the order for my vehicle. He kept me up to date with everything and the level of communication was excellent.
    Unfortunately the day I was due to collect my car, the DVLA system went down, so I was unable to take it away. Matthew was incredibly apologetic and delivered the car to my house the next day with a full tank of fuel as an apology for my wasted time. He then answered any questions that a had and showed me how to use the extra features on the vehicle. I would recommend him to anyone in need of the service.
    Response from Vertu Renault Gloucester
    Thank you for taking the time to leave a review regarding your experience with Matthew at Vertu Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
  • Rating 5.0
    Thorough, easy accessed and kept informed when vehicle ready for collection
    Response from Vertu Renault Gloucester
    Dear Deborah

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found the process thorough and easy to access, and that you were kept well-informed about your vehicle's readiness for collection. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Renault Gloucester.

    Best regards,

    Dean
  • Rating 5.0
    I was getting a mobility car and thought it would be more difficult but it was super easy to do especially as Ruby made the whole process go smoothly , i’m very happy with the car and it exceeded my expectations
    Response from Vertu Renault Gloucester
    Hello Olivia,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the process of getting your mobility car was smooth and exceeded your expectations. Ruby will be delighted to know that she made a positive impact on your experience. Your satisfaction is our top priority, and we're so pleased that you're happy with your new car. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new ride!

    Best regards,
    Liza
  • Rating 5.0
    My mobility dealer was wonderful. Very knowledgable and very warm and friendly. She was great xx
    Response from Vertu Renault Gloucester
    Dear Susan,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with your mobility dealer. It's fantastic to know that she was knowledgeable, warm, and friendly during your visit. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Renault Gloucester.

    Warm regards,
    Matthew
  • Rating 5.0
    Very helpful and explained things very well .very friendly
    Response from Vertu Renault Gloucester
    Hello Spencer K.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team very helpful and friendly. It's great to know that we were able to explain things clearly for you. Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience with the Motability Scheme at Vertu Renault Gloucester. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Came back beautifully valeted
    Very pleased
    Response from Vertu Renault Gloucester
    Hello Vivien,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you were pleased with the valet service and that your experience with us met your expectations. Your satisfaction is our top priority, and it's fantastic to know that we could provide you with a 5-star experience. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again in the future.

    Best regards,
    The Motability Scheme Team at Vertu Renault Gloucester
    Danielle
  • Rating 5.0
    Very professional and helpful
    Response from Vertu Renault Gloucester
    Hello Alan

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service to be both professional and helpful. At Vertu Renault Gloucester, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Professional, friendly service.
    Response from Vertu Renault Gloucester
    Dear Angela

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be professional and friendly. At Vertu Renault Gloucester, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 3.0
    Awful
    Response from Vertu Renault Gloucester
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT3CB0608 Kind regards, Dean
  • Rating 5.0
    Very good friendly and helpful
    Response from Vertu Renault Gloucester
    Dear Angela B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and helpful during your visit to Vertu Renault Gloucester. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Best regards,
    The Motability Scheme Team at Vertu Renault Gloucester
    Danielle
  • Rating 5.0
    I recently used Renault Dealership Gloucester for a car lease and couldn’t be more impressed with the service I received. From start to finish, Georgina Thompson made the entire process seamless.

    When I arrived to pick up the car, the staff were exceptionally welcoming, professional, and knowledgeable — they made sure I was completely comfortable with the vehicle before I drove away. The car itself was immaculate, in perfect condition, and a real pleasure to drive.

    What stood out most was the attention to detail and genuine care Georgina showed in making sure my experience was flawless.

    I highly recommend Renault Dealership to anyone looking for reliable, high-quality car hire. It’s rare to find a company that combines excellent vehicles with outstanding customer service, but they certainly deliver on both!
    Response from Vertu Renault Gloucester
    Dear David

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Renault Gloucester. We are thrilled to hear that you were impressed with the service you received, and it’s fantastic to know that Georgina Thompson made the process seamless for you.

    Our team strives to provide a welcoming, professional, and knowledgeable environment, and it’s rewarding to hear that you felt comfortable and well-informed when picking up your car. We take great pride in ensuring our vehicles are in perfect condition, and we’re delighted that you found your car to be immaculate and a pleasure to drive.

    Your kind words about the attention to detail and genuine care you received mean a lot to us. We are committed to delivering outstanding customer service and high-quality vehicles, and it’s wonderful to hear that we met your expectations.

    Thank you for recommending us. We look forward to serving you again in the future.

    Best regards,

    Dean
  • Rating 5.0
    Ruby and alan were very helpful. Had my car within a week. Would recommend
    Response from Vertu Renault Gloucester
    Hello Vivian,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Ruby and Alan were able to assist you effectively and that you received your car within a week. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Vertu Renault Gloucester
    Danielle
  • Rating 4.0
    Excelent apart from being told an accessory came with car but did not so ended up paying another £155
    Response from Vertu Renault Gloucester
    Thank you for taking the time to leave us a review stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref YTDR0304 Kind regards Dawn


  • Rating 5.0
    Experienced staff and a friendly atmosphere too. Just what you need when choosing a new car.
    Response from Vertu Renault Gloucester
    Good afternoon Scott. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Bristol Street Motors Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Very nice and easy transaction. Highly recommend and excellent service
    Response from Vertu Renault Gloucester
    Hi Colin. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
  • Rating 5.0
    Absolutely amazing
    Ruby was fantastic
    Talked us through everything and understood our needs
    We were offered a lovely hot chocolate
    A great atmosphere
    Response from Vertu Renault Gloucester
    Good afternoon Daniel. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Bristol Street Motors Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Ruby was phenomenal and helped so much and made things so easy it was a wonderful experience. Other people in sales could learn a lot about her manner and people skills. Thank you Ruby
    Response from Vertu Renault Gloucester
    Good morning Dean. Thank you for taking the time to leave a review regarding your experience with our Ruby in the Sales Team at Bristol Street Motors Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Excellent
    Response from Vertu Renault Gloucester
    Thank you for taking the time to leave a review regarding your experience with our Team at Bristol Street Motors Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    Very good 👍
    Response from Vertu Renault Gloucester
    Hi Andrew, thank you for taking the time to leave us this wonderful review! Kind regards, Kerry
  • Rating 5.0
    Very friendly and helpful thank you
    Response from Vertu Renault Gloucester
    Good afternoon, Geraldine . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

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