Motability Scheme at Vospers MG Plymouth

Motability Scheme at Vospers MG Plymouth

4.8
Rating 4.8
(89 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today
Call dealer

Contact information

Address
Marsh Mills Park
Longbridge Road
Plymouth PL6 8AY
GB
Get directions
Phone Number
Call Vospers MG Plymouth on 01752 636363
01752 636363
01752 636363
Website

Visit dealer website

Email

alex.redding@vospers.com

Reviews

Find or leave a review on Google

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 18:00
SundayClosed

Motability Scheme specialists:

  • Robert Cosford
  • Michael Smallman
  • Samuel Atrill
  • Charlie Lamley
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Rob Eselby
  • Tazmin Uddin
  • Chris Martin
  • Paris Ferguson
  • Simon Messum
  • Maria Treston
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Vospers MG Plymouth

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Vospers MG Plymouth

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vospers MG Plymouth can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vospers MG Plymouth on 01752636363 to make an appointment with our Motability Scheme specialist.

Reviews at Vospers MG Plymouth

  • Rating 5.0
    Good friendly and gave very good customer service. Salesman was very polite and helpful.
  • Rating 5.0
    Very helpful and polite.
    Talked us through how it all worked..
    Nice checkup call day after collection to check if needed any help
    Response from Vospers MG Plymouth
    Dear Carolyn,

    Thank you for your wonderful review. We're thrilled that you found our team helpful and that the process was clearly explained. We're glad our follow-up call was appreciated and that you felt supported after your collection. Your feedback is valuable, and we're pleased to have met your expectations. If you need further assistance, please reach out.

    Best regards,
    The Vospers MG Plymouth Team
  • Rating 1.0
    I have found MG’s customer service to be the most disappointing I’ve experienced to date. My issues began when I first selected this dealership through the Motability scheme in December 2023 and have continued through the vehicle collection, subsequent issues, and service appointments.
    For example, during my most recent visit, I received an email instructing me to check in online and list any additional issues for inspection during the scheduled service. Upon arrival, the team acknowledged my concerns but advised that the issues were likely due to a software update “we don’t have.” I explained that this was the same explanation I had been given during my previous visit, with no follow‑up ever provided.
    The representative then informed me that it could take up to five hours to complete. I explained that this was unreasonable as no courtesy car had been arranged. I often feel that staff make excuses rather than take responsibility for resolving problems.
    Even on the day of collection, the car’s cruise control did not work. I was initially told this was because of the rain—an explanation I found unacceptable given that wet weather is common in the UK. Only after further insistence did they investigate and discover a manufacturing fault.
    By contrast, my previous experience with BMW through the same Motability scheme was exceptional. Their customer service was proactive, efficient, and genuinely customer‑focused, which highlights how far MG’s service falls short of expectations.
    Response from Vospers MG Plymouth
    Dear Jason,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your disappointing experience with our customer service at Vospers MG Plymouth. Your experience does not reflect the high standards we strive to maintain, and I apologize for any inconvenience you have faced.

    Please feel free to reach out to us directly at your earliest convenience so we can discuss how we can better serve you moving forward. Our email address is vcs@vospers.com

    Thank you again for your feedback.

    Sincerely,

    Chloe Chenery
    Senior customer service advisor
    Vospers MG Plymouth
  • Rating 5.0
    Very polite and experienced
  • Rating 5.0
    I had all the information I needed and was treated impeccably Keiren served me and I
    Must congratulate him he was a lovely young man thank you Kieran
  • Rating 5.0
    He was very helpful. Helped me with all the questions polite and happy nature
    Response from Vospers MG Plymouth
    Hello Carolyn,

    Thank you for your wonderful review! We're thrilled that our team member was able to assist you and that their friendly nature made your visit enjoyable. Your feedback is valuable to us, and we're glad to have met your expectations. If you have any questions or need assistance, please reach out. We look forward to serving you again!

    Best regards,
    The Vospers MG Plymouth Team
  • Rating 5.0
    Very knowledgeable
  • Rating 5.0
    Rob was very helpful and knew what he was talking about
    Response from Vospers MG Plymouth
    Dear Carol,

    Thank you for sharing your positive experience at Vospers MG Plymouth. We're thrilled that Rob provided you with the knowledgeable service you deserve. Your feedback is valuable, and we're glad you had a 5-star experience. If you have any questions or need assistance, please reach out. We look forward to serving you again.

    Best regards,
    The Vospers MG Plymouth Team
  • Rating 5.0
    Really helpful
    Response from Vospers MG Plymouth
    Hello Jason,

    Thank you for your review! We're glad to hear our service was helpful. If you have any questions or need assistance, feel free to reach out. We look forward to serving you again at Vospers MG Plymouth.

    Best regards,
    The Vospers MG Plymouth Team
  • Rating 5.0
    Great advice and even cleaned our car too. Highly recommended
    Response from Vospers MG Plymouth
    Hello Holly,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received great advice and appreciated the extra touch of having your car cleaned. Your recommendation means a lot to us, and we're delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vospers MG Plymouth.

    Best regards,
    The Vospers MG Plymouth Team
  • Rating 5.0
    Made easy by Charlie from start to finish.
    Response from Vospers MG Plymouth
    Hello Derek,

    Thank you for your positive review! We're glad to hear that Charlie made your experience enjoyable. Providing excellent service is our priority, and we're pleased to have met your expectations.

    If you have any questions or need assistance, please reach out. We look forward to serving you again at Vospers MG Plymouth.

    Best regards,
    The Vospers MG Plymouth Team
  • Rating 5.0
    Rob was extremely helpful and patient. Very pleased with muy car and the service I received.
    Response from Vospers MG Plymouth
    Dear Wendy H.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with Rob and that you are pleased with your car and the service you received. At Vospers MG Plymouth, we strive to provide exceptional service to all our customers, and it’s always rewarding to know when we’ve succeeded.

    Your kind words and perfect rating are greatly appreciated, and we will be sure to pass along your compliments to Rob. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at Vospers MG Plymouth.

  • Rating 5.0
    Great customer service everyone very helpful made the experience stress free highly recommended
    Response from Vospers MG Plymouth
    Hello Kenneth,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a stress-free experience with us and found our team helpful. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

  • Rating 5.0
    Charliewas extremely helpful.
    Very supportive new his job.
    We felt welcome and wanted to use this dealer. We were offered a test drive on our own. Charlie showed us the car explaining all the controls and nothing was any problem very polite very helpful thank you Charlie.
    Response from Vospers MG Plymouth
    Dear Stephen,

    Thank you for sharing your experience with us. We're glad Charlie could provide the support you needed and that you felt welcome at our dealership. Your feedback is important, and we're pleased you had a positive experience. If you need anything else, please reach out. We look forward to serving you again.

    Best regards,
    The Vospers MG Plymouth Team
  • Rating 5.0
    Absolutely fine the service was done promptly and professionally
    Response from Vospers MG Plymouth
    Dear Katherine G.,

    Thank you so much for taking the time to share your positive experience with us at Vospers MG Plymouth. We are thrilled to hear that you found our service prompt and professional. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!

    Best regards,

    The Vospers MG Plymouth Team
  • Rating 5.0
    Amazing, very helpful 💯
    Response from Vospers MG Plymouth
    Hi Ashley,

    Thank you for your review. We're glad our service was helpful. Your feedback motivates us to improve. If you have questions or need assistance, feel free to reach out. We look forward to seeing you again at Vospers MG Plymouth.

    Best,
    The Vospers MG Plymouth Team
  • Rating 5.0
    Amazing
    Response from Vospers MG Plymouth
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Rob was very helpful
    Response from Vospers MG Plymouth
    Thank you so much for your kind words! We are so happy to hear that Rob was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 2.0
    Not good. I had to wait nearly 3 hours. They didn’t clean it as said they were short staffed and I have to make a 40 minute drive back as they have left the screen in service so can’t even see my mileage or speed.
    I was told it would be an hour max not 3
    And the helicopter light is on
    Response from Vospers MG Plymouth
    Dear Dawn,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Vospers MG Plymouth. We strive to provide timely and thorough service, and it seems we fell short during your visit.

    I apologize for the extended wait time and for not meeting our cleaning commitments. I understand how inconvenient it must be to have to return due to the screen issue and the helicopter light being on. Your feedback is invaluable, and we are taking steps to address these concerns to prevent them from happening in the future.

    Please feel free to contact us directly if there is anything specific we can do to assist you further. We appreciate your patience and understanding.

    Kind regards,

    [Your Name]
    [Your Position]
    Vospers MG Plymouth
  • Rating 5.0
    From start to finish 🤩
    Very professional friendly knowledgeable and above all Robert was very patient explaining and showing me more than once when needed
    Response from Vospers MG Plymouth
    Dear Maureen A.,

    Thank you for your great review! We are happy to hear about your positive experience with us at Vospers MG Plymouth. It's wonderful to know that Robert helped you with professionalism, friendliness, and patience. We aim to make sure our customers feel supported and informed, and your feedback shows that we are doing well. If you have any more questions or need help, please feel free to reach out. We look forward to serving you again in the future.

    Best regards,
    The Vospers MG Plymouth Team

Similar Motability Scheme dealers

Start new search