Motability Scheme at Yeomans Volkswagen Van Centre Indian Queens

Motability Scheme at Yeomans Volkswagen Van Centre Indian Queens

4.1
Rating 4.1
(12 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00Closed Today
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Contact information

Address
Unit 3, Lodge Way
Indian Queens Industrial Estate
St. Columb TR9 6TF
GB
Get directions
Phone Number
Call Yeomans Volkswagen Van Centre Indian Queens on 01726 984228
01726 984228
01726 984228
Website

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Email

gareth.davies@yeomans.co.uk

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Tiegan Peppiatt
  • Katie Magyar
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Nick Jaye
  • Kieran Prophet
  • Tristan Dodson
  • Alexander Price
We recommend calling and booking an appointment before visiting.
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Accessibility features at Yeomans Volkswagen Van Centre Indian Queens

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Yeomans Volkswagen Van Centre Indian Queens

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Yeomans Volkswagen Van Centre Indian Queens can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Yeomans Volkswagen Van Centre Indian Queens on 01726984228 to make an appointment with our Motability Scheme specialist.

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Reviews at Yeomans Volkswagen Van Centre Indian Queens

  • Rating 1.0
    The vehicle was collected in the morning as agreed and I was supposed to receive a complimentary vehicle health check report and also a complimentary wash, neither of which happened. I was also told that the vehicle would be returned to me between 3:00pm and 4:00pm and I had to call at 5:15pm to see where it was to be told then that it wouldn’t be being returned to me until the driver finished at 5:30pm.
    Apparently, the vehicle being delayed on return was because the regular driver had booked a day’s holiday but this should have been noted well before the vehicle was collected as it has been booked in with you for at least three weeks.
    When the driver returned the vehicle he had no idea what had been done or if the vehicle was okay. Previously I have received a paper report of what was done or what was looked at.
    The service I have received is well below what I have previously received from a Volkswagen dealership.
    We had made plans to go out late afternoon which we had to cancel because nobody took the time to inform me what the situation was at any point during the day, which obviously there were multiple opportunities to do so.
    Response from Yeomans Volkswagen Van Centre Indian Queens
    Dear Stephen,

    Thank you for your feedback. We are sorry for the confusion caused regarding the timing of your vehicle’s return. Our Service Advisor, had advised at the time of collection that the vehicle would be ready later in the day. Unfortunately, this information was not passed along, which understandably led to some frustration when plans had already been made.
    Once our Front of House Manager, contacted you directly to explain the situation, we were pleased that the matter was clarified and appreciated your understanding during the call. We value your patience and thank you for allowing us the opportunity to put things right.

    Kind regards
    Yeomans Volkswagen Van Centre Indian Queens
  • Rating 5.0
    Really went above and beyond amazing service. Would definitely recommend. Much appreciated thank you so much.
  • Rating 5.0
    Efficient and friendly . Not over pushy, allowed us to explain what we needed.
  • Rating 5.0
    Amazing service
  • Rating 1.0
    Made to wait nearly 4 hours for a service and MOT. Asked twice for an update and no one got back to me. Ended up being a very stressful day due to lack of communication from staff
  • Rating 5.0
    Tiegan was really helpful, very friendly and highly knowledgeable. She has been very supportive throughout the process of ordering and receiving our new car. Massive thanks

    Haydon and family
    Response from Yeomans Volkswagen Van Centre Indian Queens
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 3.0
    Noone answer the phone, noone listened to the vehicle faults raised. A long way to travel to not get a good vehicle back. Unfortunately, I will have to use this agent again.
  • Rating 5.0
    We were served with respect . Although we had to wait for our car , we were able to help ourselves to a drink and had comfortable seating area . We are waiting for further work to be done , they will inform us when to return for this be done .
  • Rating 5.0
    Excellent
  • Rating 5.0
    ………………….
  • Rating 5.0
    The customer service is excellent, we came in for an oil change. The staff are kind and friendly. The car was washed, ready and waiting for us outside the reception door, we couldn't have asked for better service.
    Response from Yeomans Volkswagen Van Centre Indian Queens
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great service looked after well whilst waiting.
    Response from Yeomans Volkswagen Van Centre Indian Queens
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

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