Motability Scheme at Hawkins Citroen Blackwater

4.5
Rating 4.5
(39 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Call dealer

Contact information

Address
Central Garage
Blackwater
Truro TR4 8ET
GB
Get directions
Phone Number
Call Hawkins Citroen Blackwater on 01872 560987
01872 560987
01872 560987
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Stephen Burger
  • Simon Bryant
  • Josh Merralls
  • Jon Fry
  • John Claridge
  • Kye Smith
  • Evie Brokenshire
  • Paul Harding
  • Jed Crockett
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:00
SundayClosed

Motability service specialists:

  • Nick Jaye
  • Liam Smith
  • Lucy Gilbert
  • Zak Vincent-Ford
  • Brandon Lee
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Hawkins Citroen Blackwater

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Hawkins Citroen Blackwater

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Hawkins Citroen Blackwater can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Hawkins Citroen Blackwater on 01872560987 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Hawkins Citroen Blackwater

  • Rating 3.0
    It took almost 3 hours. When I was quoted 1.5 hours
    I say in the waiting room. With no updates on my car..
    Response from Hawkins Citroen Blackwater
    thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth. Regards, HMG
  • Rating 5.0
    Very helpful and couldn’t do enough, great coffee too!
    Response from Hawkins Citroen Blackwater
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon. Kind Regards, HMG
  • Rating 4.0
    Generally good service but felt not enough information given about features and location of various controls.
    Response from Hawkins Citroen Blackwater
    Hi Caroline, thank you for taking the time to leave a review and for giving us 4 stars. We are sorry to hear that you feel more information could have been given regarding the functions of the vehicle, we hope you will visit our dealership again and we can improve on this service! Kind regards, HMG
  • Rating 5.0
    Many questions asked and all were answered professionally
    Made us feel welcome
    Looking forward to our new car
    Response from Hawkins Citroen Blackwater
    Thank you for your kind words - we're glad to have been of service! Kind Regards, HMG
  • Rating 5.0
    You are most welcome
    Response from Hawkins Citroen Blackwater
    Thank you for the high star rating! Kind Regards, HMG
  • Rating 5.0
    Great service great team thanks again
    Response from Hawkins Citroen Blackwater
    Thank you for your kind words - we're glad to have been of service! Kind Regards, HMG
  • Rating 5.0
    Excellent service
    Response from Hawkins Citroen Blackwater
    Thank you for your high star rating - Kind Regards, HMG
  • Rating 5.0
    Really lovely experience, as a young person on pip I get worried about being judged but was a completely non judgmental place. Hand over was super easy and well explained
    Response from Hawkins Citroen Blackwater
    Hi Kimberley, thank you for the great review and the feedback on our team at Hawkins Blackwater, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards - HMG
  • Rating 5.0
    Excellent.
    Response from Hawkins Citroen Blackwater
    Hi Marion, thanks for awarding us 5 stars! Kind Regards, HMG
  • Rating 5.0
    Polite efgicient friendly. Service great
    Response from Hawkins Citroen Blackwater
    Thank you so much for your kind words! We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind Regards, HMG
  • Rating 5.0
    Good customer care
    Response from Hawkins Citroen Blackwater
    Hi Alan, thank you for leaving us a 5 star review! Kind Regards, HMG
  • Rating 5.0
    Lovely car. Communication was poor. But ok in the end
    Response from Hawkins Citroen Blackwater
    thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We hope that you will visit us again and we can provide a more improved customer service experience for yourself. Kind Regards, HMG
  • Rating 5.0
    We hand an excellent handover with Josh and another one of your team .Josh is brilliant at what he does and he respects the clients. The other young man was also very helpful.It was all a very good experience and when we went into the garage to get the car the way he presented it was awesome. We have never had service like this before and it made it very special. Many thanks to you all I'm so glad I came to Hawkins again.
    Response from Hawkins Citroen Blackwater
    Hi Elizabeth, thank you for taking the time to leave a review and for gifting us a 5 star rating! We are thrilled to hear that you had such a positive experience with Josh at our Hawkins Citroën Blackwater Dealership and we hope that you are enjoying your new car! Kind Regards, HMG
  • Rating 1.0
    Car no charged or cleaned inside out and boot left open did not find out till 40 miles a hour how I didn't crash
    Response from Hawkins Citroen Blackwater
    Thank you for taking the time to leave a review as really helps us to provide the very best customer service we can. Kind regards Hawkins Motor Group
  • Rating 5.0
    Excellent customer service & above & beyond to me. I was unable to get my car to them for the booked service, due to my health issues. I contacted them the day before & they arranged for it to be collected that evening & returned the following one. The gentleman who provided this considerate assistance, was most polite & understanding, as was the lady who arranged this.I am very appreciative & really pleased to have ordered my next Motobility car from the Penryn showroom, not Blackwater, as it's much closer to my bungalow for me to go to. I will highly recommend Hawkins Dealerships for outstanding service from start to completion for the purchase of anyone's next vehicle.
    Response from Hawkins Citroen Blackwater
    Thank you for taking the time to leave a review as really helps us to provide the very best customer service we can. Kind regards Hawkins Motor Group
  • Rating 5.0
    I can't send a review in,as I haven't got my car yet. I have had mega problems with the Blackwater branch.i have telephoned numerous of times for an update. But very slow for their response.
    If I don't get any communication about my car. I'm thinking of cancelling it
    Response from Hawkins Citroen Blackwater
    Thank you so much for your kind words! We are so happy to hear that Hawkins Citroën Blackwater was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind Regards, HMG
  • Rating 4.0
    Good customer service
    Response from Hawkins Citroen Blackwater
    Thank you for your kind words - we're glad to have been of service! Kind Regards, HMG
  • Rating 1.0
    Poor. The Motorbility consultant made me feel very uncomfortable. Asking if I could afford the car even though I get mobility at higher rate, was not that interested in my custom clearly. Left me and my son in the rain to get keys then didn’t return but spoke to someone else. Then when I had decided he tried to process it on to inform me his accreditation had expired. All in all it was a horrible afternoon which just highlighted my disability and one I certainly did not enjoy. I have since found out there is a Citroen dealership in Penzance which is where I live and shall endeavour to only deal with them once I do have the car. The dealership in Blackwater sell Hyundai and Citroen and it was Hyundai that I thought might be suitable but it didn’t not suit my needs.
  • Rating 5.0
    An absolutely perfect, trouble free experience. We had some difficulties as we had sold our car a few days before pick up, but a loan car was sorted out for us. Picking up our beautiful new car was an absolutely joyful experience and we were treated like royalty. Josh was a delight to deal with and we would recommend him (and Hawkins) to anyone.
    Response from Hawkins Citroen Blackwater
    Hi Fiona, thank you for the 5 star review and for writing such kind words about us! We are delighted to hear that you had such a positive experience at our Hawkins Citroën Blackwater Dealership and we hope to see you again very soon! Kind Regards, HMG
  • Rating 5.0
    Great customer service and also the young man I saw John on the Thursday and Friday he was very kind and helpful
    I wish him well in his career
    Response from Hawkins Citroen Blackwater
    Hi Vivien, thank you for taking the time to leave a review and for awarding us a five star rating! We hope to see you in our Dealership again very soon ! Kind Regards, HMG

Similar Motability Scheme dealers

Start new search