Motability Scheme at Hawkins Citroen Blackwater

4.4
Rating 4.4
(29 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Central Garage
Blackwater
Truro TR4 8ET
GB
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Phone Number
Call Hawkins Citroen Blackwater on 01872 560987
01872 560987
01872 560987
Website

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Email

Email us

Feedback

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Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Stephen Burger
  • Simon Bryant
  • George Searle
  • Josh Merralls
  • Jon Fry
  • John Claridge
  • Kye Smith
  • Evie Brokenshire
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:00
SundayClosed

Motability service specialists:

  • Nick Jaye
  • Liam Smith
  • Lucy Gilbert
  • Zak Vincent-Ford
  • Brandon Lee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Hawkins Citroen Blackwater

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Hawkins Citroen Blackwater

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Hawkins Citroen Blackwater can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Hawkins Citroen Blackwater on 01872560987 to make an appointment with our Motability specialist.

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Reviews at Hawkins Citroen Blackwater

  • Rating 5.0
    Good customer care
  • Rating 5.0
    Lovely car. Communication was poor. But ok in the end
    Response from Hawkins Citroen Blackwater
    thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We hope that you will visit us again and we can provide a more improved customer service experience for yourself. Kind Regards, HMG
  • Rating 5.0
    We hand an excellent handover with Josh and another one of your team .Josh is brilliant at what he does and he respects the clients. The other young man was also very helpful.It was all a very good experience and when we went into the garage to get the car the way he presented it was awesome. We have never had service like this before and it made it very special. Many thanks to you all I'm so glad I came to Hawkins again.
    Response from Hawkins Citroen Blackwater
    Hi Elizabeth, thank you for taking the time to leave a review and for gifting us a 5 star rating! We are thrilled to hear that you had such a positive experience with Josh at our Hawkins Citroën Blackwater Dealership and we hope that you are enjoying your new car! Kind Regards, HMG
  • Rating 1.0
    Car no charged or cleaned inside out and boot left open did not find out till 40 miles a hour how I didn't crash
    Response from Hawkins Citroen Blackwater
    Thank you for taking the time to leave a review as really helps us to provide the very best customer service we can. Kind regards Hawkins Motor Group
  • Rating 5.0
    Excellent customer service & above & beyond to me. I was unable to get my car to them for the booked service, due to my health issues. I contacted them the day before & they arranged for it to be collected that evening & returned the following one. The gentleman who provided this considerate assistance, was most polite & understanding, as was the lady who arranged this.I am very appreciative & really pleased to have ordered my next Motobility car from the Penryn showroom, not Blackwater, as it's much closer to my bungalow for me to go to. I will highly recommend Hawkins Dealerships for outstanding service from start to completion for the purchase of anyone's next vehicle.
    Response from Hawkins Citroen Blackwater
    Thank you for taking the time to leave a review as really helps us to provide the very best customer service we can. Kind regards Hawkins Motor Group
  • Rating 5.0
    I can't send a review in,as I haven't got my car yet. I have had mega problems with the Blackwater branch.i have telephoned numerous of times for an update. But very slow for their response.
    If I don't get any communication about my car. I'm thinking of cancelling it
    Response from Hawkins Citroen Blackwater
    Thank you so much for your kind words! We are so happy to hear that Hawkins Citroën Blackwater was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind Regards, HMG
  • Rating 4.0
    Good customer service
    Response from Hawkins Citroen Blackwater
    Thank you for your kind words - we're glad to have been of service! Kind Regards, HMG
  • Rating 1.0
    Poor. The Motorbility consultant made me feel very uncomfortable. Asking if I could afford the car even though I get mobility at higher rate, was not that interested in my custom clearly. Left me and my son in the rain to get keys then didn’t return but spoke to someone else. Then when I had decided he tried to process it on to inform me his accreditation had expired. All in all it was a horrible afternoon which just highlighted my disability and one I certainly did not enjoy. I have since found out there is a Citroen dealership in Penzance which is where I live and shall endeavour to only deal with them once I do have the car. The dealership in Blackwater sell Hyundai and Citroen and it was Hyundai that I thought might be suitable but it didn’t not suit my needs.
  • Rating 5.0
    An absolutely perfect, trouble free experience. We had some difficulties as we had sold our car a few days before pick up, but a loan car was sorted out for us. Picking up our beautiful new car was an absolutely joyful experience and we were treated like royalty. Josh was a delight to deal with and we would recommend him (and Hawkins) to anyone.
    Response from Hawkins Citroen Blackwater
    Hi Fiona, thank you for the 5 star review and for writing such kind words about us! We are delighted to hear that you had such a positive experience at our Hawkins Citroën Blackwater Dealership and we hope to see you again very soon! Kind Regards, HMG
  • Rating 5.0
    Great customer service and also the young man I saw John on the Thursday and Friday he was very kind and helpful
    I wish him well in his career
    Response from Hawkins Citroen Blackwater
    Hi Vivien, thank you for taking the time to leave a review and for awarding us a five star rating! We hope to see you in our Dealership again very soon ! Kind Regards, HMG
  • Rating 5.0
    Elizabeth Strick .Josh was amazing he looked after us superbly and he was very knowledgable
    Response from Hawkins Citroen Blackwater
    Hi Elizabeth, thank you for taking the time to leave a review and for giving us 5 stars! We hope to see you in our showroom again very soon! Kind Regards, HMG
  • Rating 4.0
    I have always been extremely happy with the service until the recent collection of my vehicle.
    The broken rear wiper had been missed although I’d previously advised of it needing replacement. I never received a print out of the service report advising me what had been changed or toped up. The washer bottle was still on minimum. I had MOT at the same time again no paperwork with any advisories (I have actually looked on DVLA website and seen the advisory)
    On collecting my car back I asked about paperwork to be told, “I don’t work on this department but erm I don’t think there’s anything for you to have. “
    Absolutely not the handover I’ve had previously !
  • Rating 5.0
    Brilliant hand over couldn’t ask for better
    Response from Hawkins Citroen Blackwater
    Hi Jennifer, thank you for taking the time to leave a review and for awarding us a 5 star rating! We hope that you visit us again very soon! Kind Regards, HMG
  • Rating 5.0
    Great service
    Response from Hawkins Citroen Blackwater
    Hi Elyse, thank you for taking the time to leave a review and for gifting us 5 stars! WE hope to see you again very soon! Kind Regards, HMG
  • Rating 5.0
    All good
    Response from Hawkins Citroen Blackwater
    Hi Clive, thank you for taking the time to leave a review and for gifting us 5 stars! Kind Regards, HMG
  • Rating 5.0
    Good service
    Response from Hawkins Citroen Blackwater
    Hi Michael, thank you for taking the time to leave a review and for gifting us a 5 star rating! Kind Regards, HMG
  • Rating 4.0
    Great job done but why do they have to move the driver’s seat it takes ages to get it right again
    Response from Hawkins Citroen Blackwater
    Hi Joseph, thank you for taking the time to leave your review and for giving us 4 stars. Kind Regards, HMG
  • Rating 5.0
    Great customer service, courtesy car available straight away, car then serviced washed and valeted ready for its return. Really helpful staff.
    Response from Hawkins Citroen Blackwater
    Hi Donald, thank you for taking the time to leave a review and for gifting us a 5 star rating! We are delighted to hear you had a positive experience at our Hawkins Citroën Blackwater Dealership and we hope to see you again very soon! Kind Regards, HMG
  • Rating 1.0
    The new car was delivered to me with a damaged engine and after a month I am still waiting for any information and new car
  • Rating 5.0
    Josh was a one to me on handing over car to me he put me at ease 😌 . And he told me everything about the car he was a one Mrs Sharon arthur
    Response from Hawkins Citroen Blackwater
    Hi Sharon, thank you for taking the time to leave a review and for awarding us a 5 star rating! We are thrilled to hear you had a positive experience and we hope to see you again soon! Kind Regards, HMG

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