Motability Scheme at Group 1 Kia Coulsdon

4.7
Rating 4.7
(170 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00
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Contact information

Address
Gateway Business Park
Coulsdon CR5 2AR
GB
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Phone Number
Call Group 1 Kia Coulsdon on 020 8645 0111
020 8645 0111
020 8645 0111
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Rockel Gooden
  • Stewart Bannister
  • Billy Davis
  • Cameron Archer
  • Zeeshan Khan
  • Oliver King
  • Pavlin Georgiev
  • Tiffany Hands
  • Aaron Ryan
  • Jacob Burton
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Tim Haines
  • Phil Smith
  • Matt Hayzer
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Kia Coulsdon

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Kia Coulsdon

Motability Scheme at Group 1 Kia Coulsdon

Group 1 Kia Coulsdon are committed to supporting the Motability Scheme, and have a team of dedicated Motability Scheme Specialists to help meet your unique motoring needs. We welcome new and existing Motability customers to explore the full range of Kia models available on the Motability Scheme. When you visit us, we’ll talk to you about your needs and any specific requirements and make sure the vehicle you choose is right for you. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. You can visit our showroom or book a virtual appointment online. We look forward to welcoming you to Group 1 Kia Coulsdon.

Group 1 Kia Coulsdon can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Kia Coulsdon on 02086450111 to make an appointment with our Motability Scheme specialist.

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Reviews at Group 1 Kia Coulsdon

  • Rating 5.0
    Stuart was very helpful and polite
  • Rating 5.0
    Very courteous and helpful I left my car the night before and got a lift back this was very helpful for me as I didn’t need to get up extra early to drop it off. It was one of the first to be done.
    Response from Group 1 Kia Coulsdon
    Dear Karen,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Kia Coulsdon. We are thrilled to hear that our team was able to assist you in a courteous and helpful manner. It's great to know that our drop-off service made things more convenient for you and that your car was one of the first to be completed. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If there is anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Excellent service throughout. Very professional and friendly staff. Absolutely no complaints
    Response from Group 1 Kia Coulsdon
    Dear Alison,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Group 1 Kia Coulsdon. Our team takes great pride in providing professional and friendly service, and it’s always rewarding to know that our efforts are appreciated. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Aaron at coulsdon kia was amazing...explained everything clearly ans was very professional and made my experience with kia a very pleasent one..aaron is a credit to the company
    Response from Group 1 Kia Coulsdon
    Dear Terry S.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Aaron provided you with such a positive and professional experience at Group 1 Kia Coulsdon. It's wonderful to know that he was able to explain everything clearly and make your visit a pleasant one. We truly appreciate your kind words and your 5-star rating. Aaron is indeed a valuable member of our team, and your feedback will certainly be shared with him. We look forward to welcoming you back in the future and assisting you with any of your mobility needs.

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Friendly, experienced and put our needs and wants first

    Response from Group 1 Kia Coulsdon
    Hello Elaine,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and experienced, and that we were able to prioritize your needs and wants. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Stewart was absolutely great salesmanship great customer care with him too he was very welcoming and helpful
    Response from Group 1 Kia Coulsdon
    Dear Leah,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Stewart and that his salesmanship and customer care made you feel welcomed and supported. At Group 1 Kia Coulsdon, we strive to provide exceptional service, and it’s always rewarding to know when we’ve succeeded. Your kind words and perfect rating mean a lot to us and will certainly be shared with Stewart and the team. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    Group 1 Kia Coulsdon Team
  • Rating 5.0
    Amazing. Communication was great. Very helpful with any questions i had. Very good experience.
    Response from Group 1 Kia Coulsdon
    Hello Rory,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us at Group 1 Kia Coulsdon. Our team is dedicated to providing excellent communication and support, and it's fantastic to know that we were able to assist you with all your questions. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Kia Coulsdon Team
  • Rating 5.0
    It was absolutely outstanding customer service was amazing and super helpful.
    Response from Group 1 Kia Coulsdon
    Dear Merina,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an outstanding experience with our customer service team at Group 1 Kia Coulsdon. Providing helpful and exceptional service is our top priority, and your feedback truly means a lot to us.

    We look forward to serving you again in the future and ensuring that your experience remains just as positive. If you have any further questions or need assistance, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Aaron helped us with the arrangements and he was very friendly, helpful and professional
    Response from Group 1 Kia Coulsdon
    Dear Neil,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that Aaron was able to assist you with your arrangements in a friendly, helpful, and professional manner. Your positive feedback is greatly appreciated and will be shared with Aaron and the rest of our team. We are committed to providing excellent service to all our customers, and your satisfaction is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Very nice and so helpful talked me through everything very happy
    Response from Group 1 Kia Coulsdon
    Dear Tracey,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service helpful and that we could guide you through everything to your satisfaction. Your happiness is our priority, and your kind words mean a lot to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    Very helpful very knowledgeable efficient charming made the whole experience so much easier and stress free
    Response from Group 1 Kia Coulsdon
    Dear Joseph,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our team to be helpful, knowledgeable, and efficient. It's fantastic to know that we could make your experience easier and stress-free. Your kind words and perfect rating mean a lot to us and motivate us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 5.0
    An efficient and professional process
    Response from Group 1 Kia Coulsdon
    Hello Davis,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our process efficient and professional. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    The dealer was amazing and he knew all , quick process,.
    Response from Group 1 Kia Coulsdon
    Hello Leeann-may,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an amazing experience with our dealer and that the process was quick and efficient for you. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Kia Coulsdon
  • Rating 3.0
    In for Service but other issues not solved
    Response from Group 1 Kia Coulsdon
    Dear Narendra,

    Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your recent service visit did not fully meet your expectations. Our goal is to ensure that all issues are addressed thoroughly, and it seems we fell short in this instance.

    Please know that your experience is important to us, and we would like to resolve any outstanding concerns you may have. We invite you to contact our service team directly so we can better understand the issues and work towards a satisfactory solution.

    Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

    Best regards,

    Group 1 Kia Coulsdon
  • Rating 3.0
    So what was the outcome of the service? I have had no report. Was the emergency braking looked into
    Response from Group 1 Kia Coulsdon
    Dear Lisa,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced due to a lack of information or updates. At Group 1 Kia Coulsdon, we strive to keep our customers informed every step of the way, and it seems we fell short in your case.

    We value your input and are committed to improving our communication processes. If you have any further questions or need assistance, please feel free to reach out to us directly. We hope to have the opportunity to serve you better in the future.

    Thank you for choosing the Motability Scheme with us.

    Best regards,

    Group 1 Kia Coulsdon Team
  • Rating 5.0
    A brilliant 👏 customer support service experience.
    Response from Group 1 Kia Coulsdon
    Dear Ayemenie,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a brilliant customer support service experience at Group 1 Kia Coulsdon. Your positive feedback and perfect rating mean a lot to us and motivate our team to continue delivering exceptional service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Kia Coulsdon Team
  • Rating 5.0
    All good completed same day within 2 hour
    Response from Group 1 Kia Coulsdon
    Dear Harsukh,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a positive experience with us and that everything was completed to your satisfaction within the same day. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Best regards,

    [Your Name]
    Group 1 Kia Coulsdon Team
  • Rating 5.0
    Our sales executive dealing with our purchase was Billy Davis. Billy was friendly, helpful and informative. Billy explained everything with great detail and answered any questions that we may have had. Very happy with the service that we received.
    Response from Group 1 Kia Coulsdon
    Dear Nathan,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Kia Coulsdon. We are thrilled to hear that Billy Davis provided you with friendly, helpful, and informative service during your purchase. It's wonderful to know that all your questions were answered with great detail and that you were very happy with the service you received.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Emma
    Group 1 Kia Coulsdon Team
  • Rating 5.0
    Polite friendly. Kept me updated. Video sent.
    Response from Group 1 Kia Coulsdon
    Thomas,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our team polite and friendly, and that you appreciated the updates and video we sent. At Group 1 Kia Coulsdon, we strive to provide excellent service and keep our customers well-informed throughout their experience with us. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Group 1 Kia Coulsdon Team
  • Rating 5.0
    Excellent and the man I spoke to was very helpful
    Response from Group 1 Kia Coulsdon
    Hello Colin,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience and that our team member was able to assist you effectively. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Kia Coulsdon.

    Best regards,
    The Motability Scheme Team

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