Motability Scheme at Vertu Renault York

4.8
Rating 4.8
(56 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Renault York

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Renault York can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Renault York on 01904926432 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Clifton Moor Gate
York
York YO30 4WR
GB
Get directions
Phone Number
Call Vertu Renault York on 01904 926432
01904 926432
01904 926432
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Jessica Bright
  • Colby Jackson-Shepherd
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Joanne Lee
  • Adam Foulstone
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Renault York

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Renault York

  • Rating 5.0
    Everything very easy and straightforward from booking to hand over after the service . Staff friendly and helpful explained the service and its components car also cleaned
    Response from Vertu Renault York
    Hello Susan,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found the process easy and straightforward from booking to handover after the service. Our team at Vertu Renault York is dedicated to providing a seamless experience for our customers, and your feedback is incredibly encouraging.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Jess was absolutely amazing from start to finish! She was so helpful in guiding me through the process of choosing the right car, taking the time to answer all my questions and making everything really easy to understand. Ordering the car was stress-free thanks to her support and professionalism. Jess went above and beyond, and I couldn’t be happier with the service I received. Highly recommend her to anyone looking for a new car.
    Response from Vertu Renault York
    Dear Oliver

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Vertu Renault York. We are thrilled to hear that Jess provided you with exceptional service and made the process of choosing and ordering your new car so seamless and stress-free.

    Your kind words about Jess's professionalism and dedication are greatly appreciated, and we will be sure to pass along your compliments to her. It's fantastic to know that she was able to guide you effectively and answer all your questions, ensuring you felt confident in your decision.

    We are delighted that you are happy with the service you received and grateful for your high recommendation. Should you need any further assistance in the future, please do not hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu Renault York.

    Best regards,

    Dean
  • Rating 5.0
    Very helpful and everything was explained fully
    Response from Vertu Renault York
    Hello Kevin,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service very helpful and that everything was explained fully. Our team at Vertu Renault York is dedicated to providing the best experience possible, and your feedback is incredibly valuable to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Jess was very friendly, approachable and knowledgeable. She made the whole process very simple and straightforward.
    Response from Vertu Renault York
    Hello Oliver W.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Jess was able to assist you in a friendly, approachable, and knowledgeable manner. It's great to know that she made the process simple and straightforward for you. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Liza
  • Rating 4.0
    Great
    Only improvement would be to be nearer Harrogate
    Response from Vertu Renault York
    Hello Lesley

    Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience with us at Vertu Renault York. Your feedback is incredibly valuable, and we're always striving to improve our services. If there's anything specific you think we could do to make your experience even better, please feel free to let us know. We look forward to welcoming you back in the future!

    Best regards,
    Dean
  • Rating 5.0
    Excellent customer service, professional and friendly and very helpful.
    Response from Vertu Renault York
    Dear Paul L.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our customer service to be excellent, professional, friendly, and helpful. At Vertu Renault York, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Vertu Renault York
    Danielle
  • Rating 5.0
    Every thing was perfect many thanks
    Response from Vertu Renault York
    Hello Donald,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that everything was perfect during your experience with us at Vertu Renault York. Your feedback is incredibly valuable, and it’s great to know that we met your expectations. If there’s anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Vertu Renault York
  • Rating 5.0
    Colby was brill I know he’s new to the motorbility side but he did great and got everything done fast so that I could get my car as soon as possible he’s a lovely guy thank you
    Response from Vertu Renault York
    Hello Rosalie,

    Thank you for your wonderful review! We’re thrilled to know that Colby made your car-buying experience smooth and efficient. We take pride in having him on our team. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new car!

    Best regards,
    Kerry
  • Rating 5.0
    Excellent service
    Response from Vertu Renault York
    Thank you for taking the time to leave a review regarding your experience with our Team at Bristol Street Motors Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
  • Rating 5.0
    Very polite and helpful.
    Would have been advantage to have courtesy car fully charged
    Response from Vertu Renault York
    Good afternoon Ian. Thank you for taking the time to leave a review regarding your experience with our sales Team at Bristol Street Motors Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Keith
  • Rating 5.0
    The Renault dears are absolutely amazing and made sure I was safe and able to get in the car
    Response from Vertu Renault York
    Good afternoon Claire. Thank you for taking the time to leave a review regarding your experience with our Team at Bristol Street Motors Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards Dawm
  • Rating 5.0
    Jessica bright was absolutely outstanding her customer service skills are brilliant. Jessica spent time going through all my questions and ordered me the perfect car for my needs. She is one of a kind!
    Response from Vertu Renault York
    Good afternoon Jason. Thank you so much for your kind words! We are so happy to hear that Jessica was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    The whole experience was really smooth. Jessica Bright at York Bristol Street Motors was absolutely fantastic to deal with!!
    Response from Vertu Renault York
    Good afternoon Karin. Thank you for taking the time to leave a review regarding your experience with our Team at Bristol Street Motors Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Absolutely wonderful dealings with Jess, kept us up to date the whole time when I ordered my new motobility vehicle. Couldn't recommend jess enough.
    Response from Vertu Renault York
    Thank you so much for your kind words! We are so happy to hear that Jess was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
  • Rating 5.0
    Very helpful and professional.
    Response from Vertu Renault York
    Good afternoon Gemma. Thank you for taking the time to leave a review regarding your experience with our Team at Bristol Street Motors Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Stuart.
  • Rating 5.0
    Very helpful and knowledgeable
    Response from Vertu Renault York
    Good afternoon Renee. Thank you for taking the time to leave a review regarding your experience with our SalesTeam at Bristol Street Motors Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
  • Rating 2.0
    Took 3 hours to swap a pollen filter and do a health check. Very poor and wouldn’t use them again
    Response from Vertu Renault York
    HI Brian, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref Y2BH1907 Kind regards, Keith
  • Rating 5.0
    Jess handled our purchase with professionalism and understanding. She was a pleasure to deal with.
    Response from Vertu Renault York
    Good morning Keith. Thank you for taking the time to leave a review regarding your experience with Jess at Bristol Street Motors Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    Ran very smoothly and was an enjoyable experience
    Response from Vertu Renault York
    Good afternoon Isabel. Thank you for taking the time to leave a review regarding your experience with our Team at Bristol Street Motors Renault York. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    Friendly staff and good communication 👏
    Response from Vertu Renault York
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew

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