Motability Scheme at Fordthorne Abbey Garages (Cardiff) Ltd

4.8
Rating 4.8
(173 reviews)
08:45 - 18:30 08:45 - 18:00 08:45 - 18:00 08:45 - 18:30 08:45 - 18:00 08:45 - 17:00 10:00 - 16:00
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Welcome to Fordthorne Abbey Garages (Cardiff) Ltd

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

The Fordthorne team understand individuals have different requirements. You can trust that our Motability specialists have an extensive knowledge about our line up of Ford Motability cars and will take the best care of you and your needs.

Communication
We have Welsh and Spanish speakers within the team, who are happy to help. Our Fordthorne Car Service and MOT Manager, Kalisha is qualified in
British Sign Language.

Access
We offer remote appointments, and are happy to send photos and videos of stock for customers to peruse at their leisure.

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Contact information

Address
Ford House
281 Penarth Road
Cardiff CF11 8YZ
GB
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Phone Number
Call Fordthorne Abbey Garages (Cardiff) Ltd on 029 2022 3100
029 2022 3100
029 2022 3100
Website

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Email

Email us

Reviews

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Showroom details
08:45 - 18:30 08:45 - 18:00 08:45 - 18:00 08:45 - 18:30 08:45 - 18:00 08:45 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:45 - 18:30
Tuesday08:45 - 18:00
Wednesday08:45 - 18:00
Thursday08:45 - 18:30
Friday08:45 - 18:00
Saturday08:45 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Sam Ward
  • Elliot Farmer
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Kalisha Greenaway
  • Nerys Jenkins
  • Jamie Kayani
  • Jay O'Connell
  • Shannon Pike
  • Lauren Carver
  • Rebecca Williams
  • Callum Whitmarsh
We recommend calling and booking an appointment before visiting.
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Accessibility features at Fordthorne Abbey Garages (Cardiff) Ltd

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Fordthorne Abbey Garages (Cardiff) Ltd

  • Rating 5.0
    It was amazing. Sam was very friendly, interacted with my son, explained everything + made sure I understood it all before I drove home
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Rachel,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience. It's fantastic to know that Sam was able to make your visit enjoyable.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    We look forward to welcoming you back soon!
    Drive safe,
    Emily and the Fordthorne team
  • Rating 5.0
    Excellent service
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Stephen,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had an excellent experience with our service team. Providing top-notch service is our priority, and it's wonderful to know that we met your expectations.

    Best,
    Emily and the Fordthorne team
  • Rating 5.0
    Exellent service with Fordthorne. Car was ready as promised .
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Susan,

    Thank you very much for leaving us a review. We are so happy to hear that we were able to provide you with a good service. We look forward to dealing with you again in the future!

    Kind Regards,
    The Fordthorne Service Team

  • Rating 5.0
    Sam was very polite and sam explained every thing well done to sam, very good person
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Dear Glenda,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience. It's great to know that Sam's politeness and clear explanations made your visit enjoyable. We will be sure to pass along your kind words to him. Your satisfaction is our top priority, and your review is a testament to the hard work and dedication of our team. We look forward to serving you again in the future.

    Best regards,
    Emily and the Fordthorne team
  • Rating 5.0
    Sam was really good super helpful would 100% recommend this dealer ship
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Thanks so much, Scott! We’re thrilled to hear Sam was so helpful and that you’d 100% recommend us. Your recommendation means a lot. We’ll be sure to pass your feedback on to Sam and the team!
    Drive safe
    Emily and the Fordthorne team
  • Rating 5.0
    Punctual, professional, knowledgeable and helpful. Very clean environment and entertaining.
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Christopher,

    Thank you very much for leaving us a review. We are so happy to hear that we were able to provide you with a good service. We look forward to dealing with you again in the future!
    Many thanks, Fordthorne Service Team
  • Rating 5.0
    Couldn't fault the salesman Sam Ward
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Thank you, Robert! We really appreciate your feedback and are delighted to hear that Sam Ward provided such a faultless experience. We’ll be sure to pass on your kind words to him!
    Drive safe
    Emily and the Fordthorne team
  • Rating 5.0
    Excellent, friendly and professional
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Thank you, Michael! We're so glad to hear you found our team excellent, friendly, and professional. It means a lot to us. If there's anything else we can assist with, we're always here to help!
    Drive safe
    Emily and the Fordthorne team
  • Rating 5.0
    Caring professional pleasure to deal with
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Richard,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service caring and professional. If there’s anything else we can do for you, please don’t hesitate to let us know. We look forward to seeing you again at Fordthorne.

    Drive safe,
    Emily and the Fordthorne team
  • Rating 5.0
    As always, excellent
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hi Michael,

    Thank you very much for leaving us a review. We are so happy to hear that we were able to provide you with a good service. We look forward to dealing with you again in the future!

    Kind Regards
    Fordthorne Service Team

  • Rating 5.0
    Great staff experience.
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Michelle,

    Thank you very much for leaving us a review. We are so happy to hear that we were able to provide you with a good service. We look forward to dealing with you again in the future!

    Kind regards,
    Fordthorne Service Team
  • Rating 5.0
    Great experience, staff were helpful as always. Courtesy car supplied.
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Christopher,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great experience and found our staff to be helpful. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. We look forward to serving you again at Fordthorne Cardiff.

    Best regards,
    Fordthorne Service Team
  • Rating 5.0
    Had courtesy car ready done car as agreed all went to plan customer service excellent
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Dear Maxine,

    Thank you so much for taking the time to share your positive experience with us at Fordthorne. We are thrilled to hear that everything went according to plan and that you found our customer service to be excellent. Ensuring a smooth and satisfactory experience for our customers is our top priority, and your feedback is greatly appreciated. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Fordthorne Team
  • Rating 5.0
    Absolutely fabulous
    Easy service, well managed, organised always kept me updated!
    Many thanks
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Gary,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service easy, well-managed, and organised. Keeping our customers updated is a top priority for us, and it’s great to know that we met your expectations. Your feedback is incredibly valuable.

    Best regards,
    The Fordthorne Team
  • Rating 5.0
    Excellent service thankyou
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Jane R.,

    Thank you so much for your kind words and for taking the time to leave us a review! We are thrilled to hear that you had an excellent experience with our service at Fordthorne. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Fordthorne Team
  • Rating 5.0
    Excellent, friendly professional service,as always
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Michael G.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you consistently receive excellent, friendly, and professional service from our team at Fordthorne. Your feedback is incredibly important to us, and it’s always a pleasure to know that we are meeting your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Fordthorne Team
  • Rating 5.0
    Elliot was extremely helpful and explained the benefits that come with the Motability scheme. He also phoned us the following day to ensure that we were happy with our car.
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Dear Claire Y.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Elliot was able to assist you effectively and that you found his explanation of the Motability scheme helpful. It's wonderful to know that his follow-up call added to your satisfaction with your new car.

    Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing Fordthorne. We look forward to serving you again.

    Best regards,
    Emily
  • Rating 5.0
    They were very helpful and the service was very good.
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hello Tracy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be very helpful and that you had a positive experience with us at Fordthorne. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Fordthorne Team
  • Rating 5.0
    Amazing service from the first phone call to the car being dropped back off to me, they phoned to ask if a pick up time was ok & the gentleman that picked it up was really friendly & when he dropped it back off he explained everything to me & all the time being really nice.
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hi Diane,
    Thank you very much for leaving us a review. We are so happy to hear that we were able to provide you with a good service. We look forward to dealing with you again in the future!
    Many thanks, Fordthorne Service Team
  • Rating 5.0
    Elliot the salesman was great , we had a test drive straight away and no pressure to make a sale and were fully explained the various models
    Response from Fordthorne Abbey Garages (Cardiff) Ltd
    Hi Anthony

    Thanks for taking the time to leave us a review. It's great to have the feedback. I've passed on your comments to Elliot and senior management.

    We hope to service you again in future. In the mean time, enjoy your new car!

    Best
    Emily

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