Motability Scheme at Fordthorne Abbey Garages (Cardiff) Ltd
08:45 - 18:30 08:45 - 18:00 08:45 - 18:00 08:45 - 18:30 08:45 - 18:00 08:45 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Fordthorne Abbey Garages (Cardiff) Ltd
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
The Fordthorne team understand individuals have different requirements. You can trust that our Motability specialists have an extensive knowledge about our line up of Ford Motability cars and will take the best care of you and your needs.
Communication
We have Welsh and Spanish speakers within the team, who are happy to help. Our Fordthorne Car Service and MOT Manager, Kalisha is qualified in
British Sign Language.
Access
We offer remote appointments, and are happy to send photos and videos of stock for customers to peruse at their leisure.
Contact information
Address
Ford House
281 Penarth Road
Cardiff CF11 8YZ
GB
Phone Number
Call Fordthorne Abbey Garages (Cardiff) Ltd on 029 2022 3100
029 2022 3100
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:45 - 18:30 08:45 - 18:00 08:45 - 18:00 08:45 - 18:30 08:45 - 18:00 08:45 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:45 - 18:30 08:45 - 18:00 08:45 - 18:00 08:45 - 18:30 08:45 - 18:00 08:45 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:45 - 18:30 |
| Tuesday | 08:45 - 18:00 |
| Wednesday | 08:45 - 18:00 |
| Thursday | 08:45 - 18:30 |
| Friday | 08:45 - 18:00 |
| Saturday | 08:45 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Sam Ward
- Elliot Farmer
- Sean Thomas
- Anthony Coopey
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Kalisha Greenaway
- Nerys Jenkins
- Jamie Kayani
- Jay O'Connell
- Shannon Pike
- Lauren Carver
We recommend calling and booking an appointment before visiting.
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Accessibility features at Fordthorne Abbey Garages (Cardiff) Ltd
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Fordthorne Abbey Garages (Cardiff) Ltd
- Rating 5.0Apr 22, 2024Great service nice peopleResponse from Fordthorne Abbey Garages (Cardiff) LtdApr 24, 2024Thank you so much for your kind words! We are so happy to hear that our team was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, The Fordthorne Service Team
- Rating 5.0Apr 16, 2024Verry good one happy ladyResponse from Fordthorne Abbey Garages (Cardiff) LtdApr 19, 2024Hi Amanda. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Molly-Ann (Marketing)
- Rating 5.0Apr 10, 2024Verry helpful and happy with service in carResponse from Fordthorne Abbey Garages (Cardiff) LtdApr 11, 2024Hello Amanda. Thank you very much for leaving us a review. We are so happy to hear that we were able to provide you with a good service. Customer feedback is extremely important to us and your kind comments have been forwarded on to the team. We look forward to dealing with you again in the future! Many thanks, Fordthorne Service Team.
- Rating 5.0Mar 15, 2024From booking to collecting excellent service and the after care was first class especially from LaurenResponse from Fordthorne Abbey Garages (Cardiff) LtdMar 18, 2024Hi Valerie, Thank you for taking the time to share your feedback regarding your experience at Fordthorne. We sincerely appreciate your feedback and are happy to hear you had a great experience with us from start to finish. We look forward to dealing with you again in the future! Many thanks, Fordthorne Service Team
- Rating 1.0Mar 1, 2024TeribleResponse from Fordthorne Abbey Garages (Cardiff) LtdMar 4, 2024Hello Kenneth,
I am sorry to hear that the customer service we provided on your recent visit was not satisfactory. It would be very useful to have more feedback in regards to the areas where we let you down, so I can look into this and aim to improve your future visits. If you could kindly contact me directly so we can discuss further. My email address is kalisha.greenaway@fordthorne.co.uk.
Kind Regards,
Kalisha Greenaway(Service Manager). - Rating 1.0Mar 1, 2024TeribleResponse from Fordthorne Abbey Garages (Cardiff) LtdMar 4, 2024Hello Kenneth,
I am sorry to hear that the customer service we provided on your recent visit was not satisfactory. It would be very useful to have more feedback in regards to the areas where we let you down, so I can look into this and aim to improve your future visits. If you could kindly contact me directly so we can discuss further. My email address is kalisha.greenaway@fordthorne.co.uk.
Kind Regards,
Kalisha Greenaway(Service Manager). - Rating 1.0Mar 1, 2024TerribleResponse from Fordthorne Abbey Garages (Cardiff) LtdMar 4, 2024Hello Kenneth,
I am sorry to hear that the customer service we provided on your recent visit was not satisfactory. It would be very useful to have more feedback in regards to the areas where we let you down, so I can look into this and aim to improve your future visits. If you could kindly contact me directly so we can discuss further. My email address is kalisha.greenaway@fordthorne.co.uk.
Kind Regards,
Kalisha Greenaway(Service Manager). - Rating 5.0Feb 28, 2024Excellent service very friendly ,helpful and liked the fact it was a real simple process.Response from Fordthorne Abbey Garages (Cardiff) LtdFeb 29, 2024Hi Phillip, thank you for the great review! We really appreciate you taking the time to feedback. We're pleased to hear that you received an excellent, friendly and helpful service and that you found your experience smooth. We look forward to welcoming you back to the business again in the future. Kind regards, Molly (Marketing)
- Rating 5.0Feb 27, 2024Made very welcome and the gentleman that delt with us was sean was very polite and went through everything with usResponse from Fordthorne Abbey Garages (Cardiff) LtdFeb 29, 2024Hi Craig. Thank you so much for your positive review! We are so happy to hear that Sean was able to provide you with excellent service. We're pleased to know that you were made very welcome, and that Sean was very polite and thorough with you. I have forwarded your kind words onto Sean and our Sales Manager, Jason! We hope to see you again in the future. Kind regards, Molly (Marketing Executive)
- Rating 5.0Feb 21, 2024Great service, picked up the car and returned it which was much easier.Response from Fordthorne Abbey Garages (Cardiff) LtdFeb 21, 2024Thank you very much for leaving us a review. We are so happy to hear that we were able to provide you with a good service and that the Pick-Up & Delivery service was of use to you. I will be sure to pass your comments on to the team. We look forward to dealing with you again in the future! Many thanks, Fordthorne Service Team
- Rating 5.0Feb 8, 2024Elliott from penarth road ford was great, helped me find the perfect car I'm so happy, he explained the car inside and out overall fantastic customer service from him thank you ElliottResponse from Fordthorne Abbey Garages (Cardiff) LtdFeb 9, 2024Hi Katherine. Thank you so much for your kind words! We are so happy to hear that Elliot was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Molly (Marketing)
- Rating 5.0Feb 2, 2024First class service explained everything I needed to know happy to recommendResponse from Fordthorne Abbey Garages (Cardiff) LtdFeb 5, 2024Hi Jennifer. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Molly-Ann (Marketing)
- Rating 5.0Feb 1, 2024Sam Ward our salesman was outstanding nothing was never too much trouble. Sam helped me choose the right vehicle for my son. I would highly recommend Sam Ward to anyone. Thank you 😊Response from Fordthorne Abbey Garages (Cardiff) LtdFeb 5, 2024Hi Iestyn, thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service and that you'd recommend him to anyone. We're pleased that Sam was really helpful with finding the right vehicle for your son. We look forward to welcoming you both back in the future. Kind regards Molly-Ann (Marketing)
- Rating 5.0Feb 1, 2024It was straightforward and easyResponse from Fordthorne Abbey Garages (Cardiff) LtdFeb 5, 2024Hi Amanda, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Molly-Ann (Marketing)
- Rating 5.0Dec 21, 2023Very goodResponse from Fordthorne Abbey Garages (Cardiff) LtdDec 27, 2023Hi Tylor - thank you for the great review! We really appreciate you taking the time to give us feedback. We look forward to welcoming you back to the business again in the future. Kind regards Molly (Marketing)
- Rating 5.0Dec 7, 2023Quick efficient service. Elliot was very knowledgeable and delivered exemplary customer service.Response from Fordthorne Abbey Garages (Cardiff) LtdDec 8, 2023Hi Debra, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Elliot receives recognition for his fantastic customer service which he provided to you. Kind regards, Molly-Ann Hopkin (Marketing)
- Rating 5.0Nov 27, 2023Fabulous experience our sales man was very professionalResponse from Fordthorne Abbey Garages (Cardiff) LtdNov 28, 2023Hi Kyra, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with our sales team, we hope to see you again soon! Kind regards, Molly (Marketing)
- Rating 5.0Nov 16, 202310/10 Customer Service.. So helpful with great communication.. Super quick team giving our car a thorough service..Gave us a courtesy car so we could get on with our day.. Top notch!!Response from Fordthorne Abbey Garages (Cardiff) LtdNov 17, 2023Hello Jean. Thank you very much for leaving us a review. We are so happy to hear that we were able to provide you with a good service and also able to keep you mobile whilst the work was carried out on your vehicle. We look forward to dealing with you again in the future! Many thanks, Fordthorne Service Team
- Rating 5.0Nov 15, 2023Anthony was excellent, very helpful and friendly. Always happy to help with any questions etc .Response from Fordthorne Abbey Garages (Cardiff) LtdNov 16, 2023Hi Colin, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Anthony receives recognition for his fantastic customer service which he provided to you. Kind regards, Molly-Ann (Marketing)
- Rating 5.0Nov 15, 2023Great customer serviceResponse from Fordthorne Abbey Garages (Cardiff) LtdNov 16, 2023Thank you for the great review Amanda! We really appreciate you taking the time to feedback. We look forward to seeing you again soon. Kind regards Molly-Ann (Marketing)