Motability Scheme at F R F Toyota Cardiff

Motability Scheme at F R F Toyota Cardiff

4.9
Rating 4.9
(145 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Contact information

Address
Hadfield Road
Cardiff CF11 8AQ
GB
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Phone Number
Call F R F Toyota Cardiff on 029 2034 4444
029 2034 4444
029 2034 4444
Website

Visit dealer website

Email

timothy.price@frfgroup.co.uk

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Wesley Gorman
  • Chris Jones
  • Callum Blackwood
  • Phillip Evans
  • Ian Bratcher
  • Rick Webber
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Silviu Stoclei
  • Doug Chappell
  • Megan Pugh
We recommend calling and booking an appointment before visiting.
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Accessibility features at F R F Toyota Cardiff

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to F R F Toyota Cardiff

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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F R F Toyota Cardiff can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact F R F Toyota Cardiff on 02920344444 to make an appointment with our Motability Scheme specialist.

Visit dealer website

Reviews at F R F Toyota Cardiff

  • Rating 5.0
    Excellent service
  • Rating 5.0
    Very helpful and pleasant, went through everything with me to ensure it was explained clearly
  • Rating 5.0
    Excellent service and greeted with care courtesy car waiting and service information well advised
    Response from F R F Toyota Cardiff
    Dear Deborah W.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received excellent service and felt well-cared for during your visit. It's great to know that the courtesy car and service information met your expectations. Your satisfaction is our top priority, and your feedback is truly appreciated. We look forward to welcoming you back to F R F Toyota Cardiff in the future.

    Best regards,
    The Motability Scheme Team at F R F Toyota Cardiff
  • Rating 4.0
    Good
    Response from F R F Toyota Cardiff
    Hello Ian,

    Thank you for taking the time to leave us a review. We're pleased to hear that you had a good experience with the Motability Scheme at F R F Toyota Cardiff. Your feedback is important to us, and we're always striving to improve our services. If there's anything specific you think we could do better or if you have any further comments, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,
    The F R F Toyota Cardiff Team
  • Rating 5.0
    Excellent service, easy process.
    Aaron was very knowledgeable, & guided me through the whole process of getting my first motability car
    Response from F R F Toyota Cardiff
    Dear Susan,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience with our service and found the process easy. Aaron will be delighted to know that his knowledge and guidance made your journey to getting your first Motability car a positive one.

    Your satisfaction is our top priority, and your kind words motivate us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing F R F Toyota Cardiff. We look forward to serving you again.

    Warm regards,

    The F R F Toyota Cardiff Team
  • Rating 4.0
    Very good
    Response from F R F Toyota Cardiff
    Hello Khairulla A.,

    Thank you for taking the time to leave us a review. We're delighted to hear that you had a very good experience with us at F R F Toyota Cardiff. Your feedback is invaluable in helping us maintain and improve our services. If there's anything specific you think we could do to earn that extra star, please feel free to let us know. We look forward to welcoming you back in the future.

    Best regards,
    The Motability Scheme Team at F R F Toyota Cardiff
  • Rating 5.0
    Very professional and very kind
    Response from F R F Toyota Cardiff
    Hello Faiza,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service both professional and kind. At F R F Toyota Cardiff, we strive to provide the best experience for our customers, and your feedback truly means a lot to us. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The F R F Toyota Cardiff Team
  • Rating 5.0
    Staff are great 👍
    Response from F R F Toyota Cardiff
    Hello Kevin,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our staff at F R F Toyota Cardiff. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at F R F Toyota Cardiff
  • Rating 5.0
    I’m Jamal Hussein, I highly recommended Cardiff branch,it’s organised starting from the receptionist to the staff dealing with me especially (Megan Pugh who is service manager)and Chris who is sales manager)they’re highly skilled professional (listening, understanding and treating well the customer politely) who plays a significant role for building up the reputations and success, jobs done smoothly and precisely, thanks
    Response from F R F Toyota Cardiff
    Hello Jamal,

    Thank you so much for taking the time to share your wonderful feedback about your experience at our Cardiff branch. We are thrilled to hear that you found our team, especially Megan and Chris, to be highly skilled and professional. Your kind words about their ability to listen, understand, and treat customers with respect mean a lot to us. We are committed to providing excellent service and are delighted that you felt well taken care of. Your recommendation is greatly appreciated and contributes to our ongoing success. If there is anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at F R F Toyota Cardiff
  • Rating 5.0
    Excellent service and superb customer service
    Response from F R F Toyota Cardiff
    Dear Wendy C.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you received excellent service and superb customer service during your visit. At F R F Toyota Cardiff, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at F R F Toyota Cardiff
  • Rating 5.0
    Rick was absolutely fantastic.Spent time with us explaining how everything worked.
    Response from F R F Toyota Cardiff
    Hello Leslie B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Rick provided you with a fantastic experience and took the time to explain everything thoroughly. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience at F R F Toyota Cardiff. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The F R F Toyota Cardiff Team
  • Rating 5.0
    Fantastic experience.FRF Toyota went above and beyond to guide me through the process. Ian Bratcher was extremely helpful and explained everything I needed to know about my new car clearly and inclusively. An excellent service, thanks to the staff and in particular Ian.
    Response from F R F Toyota Cardiff
    Hello Sian,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had a fantastic experience with us at FRF Toyota Cardiff. It's great to know that Ian Bratcher and our team were able to guide you through the process and provide you with all the information you needed about your new car. We strive to offer excellent service to all our customers, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The FRF Toyota Cardiff Team
  • Rating 5.0
    Very good, explained everything in great detail.
    Response from F R F Toyota Cardiff
    Dear Euphemia M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us and that everything was explained to you in great detail. Our team at F R F Toyota Cardiff is dedicated to providing the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at F R F Toyota Cardiff
  • Rating 5.0
    Absolutely outstanding service from start to finish
    Sharon brown was amazing definitely 10 out of 10 thank you x
    Response from F R F Toyota Cardiff
    Dear William G.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an outstanding experience with us from start to finish. Sharon Brown will be delighted to know that her efforts made such a positive impact on your visit. Your kind words and perfect rating truly mean a lot to us.

    We are committed to providing exceptional service to all our customers, and your feedback encourages us to continue doing our best. If there is anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for choosing F R F Toyota Cardiff. We look forward to serving you again in the future.

    Best regards,
    F R F Toyota Cardiff Team
  • Rating 5.0
    An amazing experience well professional
    Response from F R F Toyota Cardiff
    Hello Adrian,

    Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an amazing and professional experience at F R F Toyota Cardiff. Our team is dedicated to providing the best service possible, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at F R F Toyota Cardiff
  • Rating 5.0
    Excellent service. Ian Bratcher made me/us feel welcome. He was product confident and guided us through the process seamlessly.
    On the test drive he was patient, explained everything clearly and in a kind manner. I am looking forward to getting my car and happy dealing with FRF
    Response from F R F Toyota Cardiff
    Dear Sian B.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience with Ian Bratcher and that he made you feel welcome and confident throughout the process. It's great to know that his patience and clear explanations during the test drive made a positive impact on your experience.

    We are delighted that you are looking forward to receiving your car and are happy with your dealings at FRF Toyota Cardiff. Your satisfaction is our top priority, and your kind words truly mean a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The FRF Toyota Cardiff Team
  • Rating 5.0
    Everything was fine.I found that the pick up was simple. Very happy.
    Response from F R F Toyota Cardiff
    Hello Amanda,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found the pick-up process simple and that you are very happy with your experience. Your satisfaction is our top priority, and it's great to know we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at F R F Toyota Cardiff
  • Rating 5.0
    Excellent communication skills customer focused and care.
    Response from F R F Toyota Cardiff
    Dear Annabel J.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our communication skills to be excellent and that our focus on customer care met your expectations. At F R F Toyota Cardiff, we strive to provide the best service possible, and your feedback is incredibly valuable to us.

    We look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

    Best regards,
    F R F Toyota Cardiff
  • Rating 5.0
    Great
    Response from F R F Toyota Cardiff
    Hello Rachel R.,

    Thank you so much for your wonderful review and for giving us a 5-star rating! We are thrilled to hear that you had a great experience with us at F R F Toyota Cardiff. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at F R F Toyota Cardiff
  • Rating 5.0
    Would have given 5* but I was not asked if I would like a drink in the 2hours I was there for.

    Thanks
    Response from F R F Toyota Cardiff
    Hello Ian,

    Thank you for taking the time to share your feedback with us. We’re glad to hear that your experience was almost perfect, but we apologize for not offering you a drink during your visit. We strive to ensure all our customers feel comfortable and well taken care of, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve our service. We hope to have the opportunity to serve you again and provide a 5-star experience.

    Best regards,
    The Motability Scheme Team at F R F Toyota Cardiff

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