Motability Scheme at Capitol Volkswagen Merthyr Tydfil

4.8
Rating 4.8
(276 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00 11:00 - 16:00

Contact information

Address
Pentrebach Road
Merthyr Tydfil CF48 1YA
GB
Phone Number
Call Capitol Volkswagen Merthyr Tydfil on 01685 350077
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00 11:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Justin Davies
  • Adam Panniers
  • Abigail Tyrrill
  • Thomas Evans
  • Levi Bevan
  • Matthew Davies
  • Ashley Ioannides
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:30 - 12:00
SundayClosed

Motability service specialists:

  • Linda O'Shea
  • Jade Dovey
We recommend calling and booking an appointment before visiting.
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Accessibility features at Capitol Volkswagen Merthyr Tydfil

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Capitol Volkswagen Merthyr Tydfil

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Capitol Volkswagen Merthyr Tydfil can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Capitol Volkswagen Merthyr Tydfil on 01685350077 to make an appointment with our Motability specialist.

Reviews at Capitol Volkswagen Merthyr Tydfil

  • Rating 5.0
    Good service
  • Rating 5.0
    Levi was very helpful and explained how everything works
  • Rating 5.0
    Abi who I dealt with was very efficient and helpful. A real asset to Capitol Volkswagen
    Response from Capitol Volkswagen Merthyr Tydfil
    Thanks for leaving us a review today, Shirley. We're pleased you had a positive experience here at Capitol Volkswagen Merthyr Tydfil. We'll make sure to share your kind comments with Abi.
  • Rating 4.0
    Very good 👍
    Response from Capitol Volkswagen Merthyr Tydfil
    Hi, Thomas. Thank you for taking the time to leave a 5-star review and thank you for choosing Capitol Volkswagen Merthyr Tydfil. Have a great day!
  • Rating 3.0
    Just found that car we ordered is not available.
    Response from Capitol Volkswagen Merthyr Tydfil
    Good morning, Janet. Thank you for taking the time to share your feedback with us. We’re sorry to see your 3-star review. Please could you kindly email us at customerservice@monmotors.com with your details so we can follow up your experience. We hope to hear from you soon. Take care.
  • Rating 5.0
    Very knowledgeable and understanding respectful
    Alway keeps you informed of the process Adam is the person to go to
    Response from Capitol Volkswagen Merthyr Tydfil
    Hi, Lucy. We're glad you had such a wonderful experience with our Capitol Volkswagen team. Thanks for taking the time to leave a review. We do hope you'll remember us next time around.
  • Rating 5.0
    Helpful from start to finish made process stress free
    Response from Capitol Volkswagen Merthyr Tydfil
    Hi, Amy. Thank you for taking time to leave your five-star review. We really appreciate your support and will certainly share your feedback to the team. Have a great week ahead!
  • Rating 5.0
    I cannot speak highly enough of the member of staff at VW (Justin).
    Response from Capitol Volkswagen Merthyr Tydfil
    Hi, Aled. Thank you for sharing your positive experience and leaving this 5-star rating. We hope to see you again. Enjoy your weekend!
  • Rating 5.0
    Helpful, good customer service, knowledgeable
    Response from Capitol Volkswagen Merthyr Tydfil
    Hi, Gail! Thank you so much for your 5 star review. It's great to hear that your recent experience went well. See you again soon.
  • Rating 5.0
    The lady Abi who I dealt with was wonderful. Really helpful and friendly. She is a real asset to Capitol Volkswagen
    Response from Capitol Volkswagen Merthyr Tydfil
    Thank you for leaving this fantastic review and rating, Shirley. We look forward to seeing you again soon. Enjoy your day!
  • Rating 5.0
    Tom was incredibly helpful, I had very little knowledge on how the Motability process works and he reassured me every step of the way. I would definitely recommend Tom and the dealership.
    Response from Capitol Volkswagen Merthyr Tydfil
    Thanks for taking the time to leave us a review Anne. It's great to hear you're happy with the level of service received. We look forward to seeing you again soon.
  • Rating 5.0
    They was very helpful and friendly they told us everything we wanted to know
    Response from Capitol Volkswagen Merthyr Tydfil
    Hi, Anne. Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
  • Rating 5.0
    Great expereince Justin helped set everything up
    Response from Capitol Volkswagen Merthyr Tydfil
    Good Morning, Paul. Thanks for the lovely 5 star review. We really appreciate you taking the time to inform others about your visit. Have a lovely week ahead!
  • Rating 5.0
    Brilliant Abby was,very helpful and professional
    Response from Capitol Volkswagen Merthyr Tydfil
    Hi Kieron, we're delighted to hear that you enjoyed your experience with our team at Capitol Volkswagen. Thanks very much for leaving us this great review!
  • Rating 5.0
    Friendly, to the point & explained every detail clearly
    Response from Capitol Volkswagen Merthyr Tydfil
    Hi, Joyce. Thanks very much for leaving us this brilliant review. Our team will be delighted with your kind words. See you again soon!
  • Rating 5.0
    Was performed perfectly. No problems whatsoever .
    Response from Capitol Volkswagen Merthyr Tydfil
    Hi, Paul. Thank you for this fantastic rating and positive feedback. We hope to see you again soon.
  • Rating 5.0
    Justin helped us from start to finish was very informative and very helpful
    Response from Capitol Volkswagen Merthyr Tydfil
    Good Morning, Paul, thank you for this fantastic review. We're delighted that you found our service efficient and professional at Capitol Volkswagen. See you again soon!
  • Rating 5.0
    Absolutely amazing 👏 top service all handled well very polite and helpful even made me tea 10/10
    Response from Capitol Volkswagen Merthyr Tydfil
    Good Morning, Dawn. We're delighted to hear you had such a lovely experience thanks to the Capitol Volkswagen team. Have a lovely weekend ahead.
  • Rating 5.0
    A real good set up here from booking the car in to keeping ne updated hassel free and a pleasure to do business with even washed the car when I had it back
    Response from Capitol Volkswagen Merthyr Tydfil
    Good Morning, Euan. Thank you for taking the time to share your feedback about your experience with us here at Capitol Volkswagen. We're delighted to hear that your experience was a positive one. See you again soon.
  • Rating 5.0
    Very good service and extremely efficient.
    Response from Capitol Volkswagen Merthyr Tydfil
    Hi Josephine, we are very happy to have provided you with such a positive experience. Thanks for taking the time to leave us this information about your visit.

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