Motability Scheme at Arbury Peugeot Nuneaton

4.8
Rating 4.8
(191 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00Closed Today
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Welcome to Arbury Peugeot Nuneaton

Motability Scheme at Arbury Peugeot NuneatonMotability Scheme at Arbury Peugeot NuneatonMotability Scheme at Arbury Peugeot NuneatonMotability Scheme at Arbury Peugeot NuneatonMotability Scheme at Arbury Peugeot NuneatonMotability Scheme at Arbury Peugeot Nuneaton

Welcome to Arbury Peugeot Nuneaton. Since Arbury's beginning in 2000, we have grown from a single site to multiple Arbury dealerships located across the West Midlands, Warwickshire and Staffordshire.

Our dedicated team members strive to make your experience the best it can be with each and every visit, and our impressive selection of vehicles makes it easy to find your perfect car. At Arbury, we're also proud to offer a fantastic range of Motability vehicles across our brands to help you get from A to B with ease and in style. Our trained Motability specialists are here to help you choose a car that meets your needs.

Contact Arbury Peugeot Nuneaton on 02476313146 to make an appointment with our Motability specialist.

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Contact information

Address
366 Nuneaton Road
Bulkington
Bedworth CV12 9RR
GB
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Phone Number
Call Arbury Peugeot Nuneaton on 024 7631 3146
024 7631 3146
024 7631 3146
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Tony Symonds
  • Craig Connolly
  • Alex Bicknell
  • Gracie Preece
  • Andrew Gray
  • Grace Burke
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Tom Charles
  • Phillip Titchmarsh
  • Lauren Mackley
  • Teri-Ann Everitt
We recommend calling and booking an appointment before visiting.
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Accessibility features at Arbury Peugeot Nuneaton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Arbury Peugeot Nuneaton

  • Rating 1.0
    Awful experience. Customer service is terrible!

    Car booked in for a service and re calls to be completed.

    The service got done but the re calls were left outstanding. Told there was another issue they had found else where on the car so to book back in.

    Booked back in on another day for 10am however dropped the car off early at 8.30am. Waited all day then called at 4.00pm to ask where the car was told be told nobody available to check.

    X3 attempts later I got through on the phone to the service department to then get told the car hasn’t been checked yet and the engineers leave at 5pm so should be done by then.

    Attended the garage for 4.30pm to collect the car and wait to then have to stand waiting with no communication on what was happening yet seen the car being driven off the ramp to outside. 5pm fast approaching I asked if it was ready now as seen being driven off the ramp to be told by a manager they found an issue where a part needs to be ordered but they're going re check it on the ramp to make sure after they had swapped some parts around to make sure it was the right thing to do.

    They then advised the car was needed overnight.

    No courtesy car available no means of other transport offered so had to make own arrangements with family members.

    Next day I got a call to say the cars part was being delivered by 1pm and they would call when it’s ready.

    Shortly after 1pm call come through with the part arriving damaged so they need to order a new one and yet again the car won’t be ready so will have to wait another day / night without the use of a car.

    Following day got a call to say the car should be ready by the end of the day waited all day with no communication so I called them to ask where it was to be told the car still won’t be ready they’ll contact me when it is ready and they’ll be dropping it off.

    Day 3 the car was finally dropped off but with no apology and with much inconvenience to me the owner/driver as I was without the use of a car for 3 days with little communication.

    Awful experience, awful customer service, awful branch full of lazy people!

    To say the manager kept me informed - I was told to wait in the waiting room for 10 minutes which I did and then 10 minutes had passed and I had to go and ask what was going on and only spoke with the service manager once with no offer to drive me home as mentioned a lift was already arranged for later after the car got dropped off to Stephen. My step father then had to be informed of the situation afterwards when he expected the car to be back in his possession.

    To also note that we was informed over the days - we was not informed as the days went on without us making contact with the branch for information and that was on day 3 as we hadn’t heard anything else other than a new part had been ordered.

    Whilst the offer to deliver the car back was accepted for the next day - no courtesy car was offered at any point for the inconvenience caused over any of the three days it was in the garage.
    Response from Arbury Peugeot Nuneaton
    Hi Stephen,

    I’m sorry you weren’t happy with the service you received at our Peugeot site in Nuneaton. I have spoken with the team and they have informed me that there was a delay in getting your vehicle repaired due to a number of unforeseen issues that arose while the work was being carried out, which included two software recalls and a wheel bearing fault.

    Whilst the team were able to replace the wheel bearing, when they ran a test following the repair, the ABS warning lamp flagged an issue for the same wheel which meant that the car needed to go back into the workshop for further investigation as you arrived to collect.

    The team then ran various diagnostic checks to get to the bottom of the issue as quickly as possible and the Service Manager kept you informed of the situation whilst you waited. Unfortunately, it was found that we needed to take the new bearing back out to inspect the ABS pick up ring, at which point the Service Manager offered to drive you home to save you waiting on site. As your partner was already on site however, you told the team that you would get a lift with him and so the Service Manager instead offered to deliver the car back to you, which you accepted.

    The team then located the issue and rebuilt the car, only to find another issue with the new bearing, meaning they had to order a second one. They then experienced an issue fitting the second bearing, which resulted in needing to replace the hub – which was ordered next day.

    We appreciate delays like this are not ideal and the team therefore kept you informed of the delays at the time and apologised for any inconvenience caused. Once the work was completed, we then delivered the car to your home.

    If you wish to discuss your experience further, or if there is anything else you require support with, please don’t hesitate to contact the team directly and they will be happy to help.

    Best wishes,
    Sarah
  • Rating 5.0
    Every time the vehicle goes in for a service or an mot they come and pick it up before they return the car it gets washed and cleaned afterwards every time which I'm quite grateful for because I'm riddled with arthritis and on able to do it myself so thank you very much
  • Rating 5.0
    Cant fault the advisor that helped me im really happy with the service he provided and really helpful
  • Rating 5.0
    Excellent tony was very helpful as he was 3 years ago when I first started on the mobility scheme
  • Rating 5.0
    We picked up our new car today, from Arbury Peugeot Nuneaton. Craig Connolly had gone above and beyond to make our experience as pleasant as possible. He kept us up-to-date with emails and phone calls. So we had nothing to stress us out . We are now enjoying our new vehicle, Craig has shown me all the technology in the car and said any problems call in to the dealership or phone him and it won't be a problem. Nothing has been to much trouble for him, his a credit to the Peugeot dealership. once again thank you for everything.
  • Rating 5.0
    Staff are very welcome
  • Rating 5.0
    Kind friendly and helpful
  • Rating 5.0
    Quick and easy process car recieved yesterday and it's perfect
  • Rating 5.0
    Grace was very helpful and told me everything I needed to know. And I'm more than happy with the service I got thank you 😊
  • Rating 4.0
    Very pleasant experience.
  • Rating 5.0
    Perfect experience, he answered all our questions and more, I find this type of interaction very difficult and he made it very easy
  • Rating 5.0
    Highly recommend.. we had brilliant service from Craig connelly he really took care of us and made sure we had everything we needed all the way through from order to collection.. thank you 😊
  • Rating 5.0
    Brilliant service
  • Rating 5.0
    Craig was very helpful when supporting me choose a car. He made the experience personal to me and my needs even remembering my name when i came back for a second visit. His follow up communication was excellent and he has helped me choose the right car with the right adaptions.
  • Rating 5.0
    Great service
  • Rating 5.0
    Grace was very professional and friendly
  • Rating 5.0
    Great service highly recommend
  • Rating 5.0
    Absolutely amazing service by Craig in nuneaton.
  • Rating 5.0
    Really great service. Explained everything good. Tony was really nice person
  • Rating 5.0
    Absolutely fantastic experience!! Greg knew and answered the questions very quickly and easy to understand. He understood what we wanted. Definitely recommending Arbury and will be back in the future.

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