Motability Scheme at Vertu Ford Birmingham

4.8
Rating 4.8
(244 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Birmingham

Motability Scheme at Vertu Ford Birmingham{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Birmingham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Birmingham on 03445585380 to make an appointment with our Motability specialist.

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Contact information

Address
156 - 182 Bristol Street
Birmingham
Birmingham B5 7AZ
GB
Get directions
Phone Number
Call Vertu Ford Birmingham on 0344 558 5380
0344 558 5380
0344 558 5380
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Katie Graburn
  • Damian Anthony Williams
  • Dean Stockton
  • Megan Nicholson
  • Mark Selby
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Darren Westwood
  • Laura Mcgettigan
  • Jason Timmins
  • Jordan Brookes
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Birmingham

  • Rating 5.0
    Many thanks to dean and Ben for their execellent customer care. Keep up the good work.

    Mr ditta
    Response from Vertu Ford Birmingham
    Dear Mohammed D.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Dean and Ben. Providing excellent customer care is a top priority for us at Vertu Ford Birmingham, and it's always rewarding to know when we've succeeded. Your kind words and encouragement mean a lot to our team. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Very pleasant indeed
    Response from Vertu Ford Birmingham
    Dear Douloth M.,

    Thank you for taking the time to share your feedback with us. We're pleased to hear that your experience was pleasant. However, we noticed your rating was a 3 out of 5, and we would love to know how we can improve to make your next visit even better. Your insights are invaluable to us as we strive to enhance our services. Please feel free to reach out with any specific suggestions or concerns you might have.

    We look forward to welcoming you back to Vertu Ford Birmingham soon.

    Best regards,
    Liza.
  • Rating 5.0
    Very helpful, respectful and knowledgeable. Had every question I had answered and even offered support whenever I need.
    Response from Vertu Ford Birmingham
    Dear Najma

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our team at Vertu Ford Birmingham to be helpful, respectful, and knowledgeable. It's great to know that we were able to answer all your questions and offer the support you needed. Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. If you ever need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Dean was fantastic and made the whole process run smoothly
    Response from Vertu Ford Birmingham
    Dear Alice R.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Dean was able to make your experience with the Motability Scheme at Vertu Ford Birmingham smooth and enjoyable. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Customer service was very good thanks
    Response from Vertu Ford Birmingham
    Dear Gloria W.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience with our customer service at Vertu Ford Birmingham. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations.

    If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again.

    Best regards,
    Matthew
  • Rating 5.0
    Dean stockton was very helpful and made me feel very welcome. He told me i could call him anytime
    Response from Vertu Ford Birmingham
    Hello Scott,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Dean was able to make you feel welcome and provide the assistance you needed. It's great to know that his support made a positive impact on your experience with us. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

    Best regards,
    Keith
  • Rating 5.0
    Listened and set everything up, quick and easy collection and communication was great all way from start to finish
    Response from Vertu Ford Birmingham
    Hello Lynsey P.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that your experience with us was smooth and that our team was able to assist you effectively from start to finish. It's great to know that the collection process was quick and easy for you. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Very nice an very helpful would definitely deal with again an friends cheers to mark selby
    Response from Vertu Ford Birmingham
    Hello Paul,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us at Vertu Ford Birmingham. It's wonderful to know that Mark Selby was able to assist you effectively. Your kind words and high rating mean a lot to us, and we truly appreciate your recommendation to friends. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Cheers,
    Dean
  • Rating 5.0
    Most helpful in every way possible
    Response from Vertu Ford Birmingham
    Hello Alan,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service helpful in every way possible. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Vertu Ford Birmingham
    Danielle
  • Rating 5.0
    I found them quite excellent, and I can’t wait for him to ring me so I can get my car and have a bit more independent together about Claire Boyd
    Response from Vertu Ford Birmingham
    Hello Clare,
    Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us at Vertu Ford Birmingham. It's fantastic to know that you're excited about getting your car and gaining more independence. Our team, including Claire Boyd, is dedicated to providing the best service possible, and your feedback truly means a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you soon!

    Best regards,
    Kerry
  • Rating 5.0
    Very helpful service done filled with fuel as asked and returned happy
    Response from Vertu Ford Birmingham
    Dear Trevor

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service helpful and that we could meet your request to fill your vehicle with fuel. It's wonderful to know you left happy, as customer satisfaction is our top priority at Vertu Ford Birmingham. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Very good surface and all good stuff
    Response from Vertu Ford Birmingham
    Hello Ibraham K.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us at Vertu Ford Birmingham. Your kind words about our service and offerings mean a lot to our team. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Ok
    Response from Vertu Ford Birmingham
    Dear Krzysztof B.,

    Thank you for taking the time to leave us a review. We are delighted to see that you had a positive experience with us at Vertu Ford Birmingham. Your feedback is greatly appreciated and helps us continue to provide excellent service to all our customers. If you have any further comments or need assistance in the future, please don't hesitate to reach out.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Ford Birmingham
  • Rating 5.0
    Very good, very efficient and friendly.
    Response from Vertu Ford Birmingham
    Hello Maisie,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found our service to be very good, efficient, and friendly. Our team at Vertu Ford Birmingham is dedicated to providing the best experience possible, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Absolutely amazing so kind and professional really nice man. I was so happy thank you so much. 10 stars.
    Response from Vertu Ford Birmingham
    Hello Leeann,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at Vertu Ford Birmingham. It's fantastic to know that our team member was able to provide you with the kindness and professionalism you deserve. Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Really made the process stress free and simple would highly recommended.
    Response from Vertu Ford Birmingham
    Hello Matthew

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with the Motability Scheme at Vertu Ford Birmingham was stress-free and simple. Our team is dedicated to providing the best service possible, and your kind words are a great encouragement to us. We truly appreciate your recommendation and look forward to assisting you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Damien was excellent on the handover and explained everything about the car in great detail
    Response from Vertu Ford Birmingham
    Dear Michelle,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Damien provided you with an excellent handover experience and that he was able to explain everything about your car in great detail. Our team at Vertu Ford Birmingham is dedicated to ensuring our customers have a seamless and informative experience, and it’s fantastic to know that Damien met your expectations.

    Your 5-star rating is greatly appreciated and motivates us to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words.

    Best regards,

    Dean
  • Rating 5.0
    Very respectful and helpful. Answered every question I asked and helped me pick the right option for me.
    Response from Vertu Ford Birmingham
    Dear Najma A.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our team respectful and helpful during your visit to Vertu Ford Birmingham. It's fantastic to know that we were able to answer all your questions and assist you in choosing the right option for your needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Kind regards,
    Matthew
  • Rating 5.0
    Dean was very helpful and ordered the car right away without any delay.
    Response from Vertu Ford Birmingham
    Dear Romena B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Dean was able to assist you promptly and efficiently in ordering your car. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Excellent service from ford Birmingham, thank you Damien for your excellent service. Michelle
    Response from Vertu Ford Birmingham
    Hello Michelle

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received excellent service at Vertu Ford Birmingham. Our team is dedicated to providing the best possible service to all our customers, and your feedback is truly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean

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