Motability Scheme at Hyundai Birmingham West
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Hyundai Birmingham West
We have been a local family-run business for over 65 years. Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Hyundai Birmingham West can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Hyundai Birmingham West on 01214346400 to make an appointment with our Motability specialist.
Contact information
Address
68 Hagley Road West
Hagley
Birmingham B67 5EZ
GB
Phone Number
Call Hyundai Birmingham West on 0121 434 6400
0121 434 6400
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Duncan Kellett
- Bill Martin
- Matt Pugh
- James Owens
- William Crawley
We recommend calling and booking an appointment before visiting.
Service centre details 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 12:30Closed Today Toggle Hours
Service centre details
08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 17:30 |
| Tuesday | 08:30 - 17:30 |
| Wednesday | 08:30 - 17:30 |
| Thursday | 08:30 - 17:30 |
| Friday | 08:30 - 17:30 |
| Saturday | 08:30 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Roy Hill
- Lisa Rickus
- Joe Tolley
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Hyundai Birmingham West
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Hyundai Birmingham West
- Rating 5.0Jun 18, 20255*Response from Hyundai Birmingham WestJun 18, 2025Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0May 28, 2025efficient and friendlyResponse from Hyundai Birmingham WestJun 2, 2025Thank you for your kind words - we're glad to have been of service!
- Rating 5.0May 19, 2025He was very informative and attentiveResponse from Hyundai Birmingham WestMay 19, 2025Thank you Alun for leaving this 5-star review, take care.
- Rating 5.0May 15, 2025Excellent experience was well looked after.Response from Hyundai Birmingham WestMay 16, 2025Thank you Meryl for leaving such a kind review, take care.
- Rating 5.0May 8, 2025GoodResponse from Hyundai Birmingham WestMay 13, 2025Hello Jamie. Thank you for taking the time to leave us a review about your visit.
- Rating 5.0May 8, 2025Fabulous as alwaysResponse from Hyundai Birmingham WestMay 13, 2025Thank you for your kind words - we're glad to have been of service!
- Rating 5.0May 2, 2025Great service very helpful as alwaysResponse from Hyundai Birmingham WestMay 6, 2025Good morning Nina, thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards.
- Rating 5.0May 1, 2025Excellent serviceResponse from Hyundai Birmingham WestMay 1, 2025Hello Michael, thank you for taking the time to leave this kind review.
- Rating 5.0Apr 25, 2025Very good service
The staffs where helpful.
The service was so quickResponse from Hyundai Birmingham WestApr 28, 2025Thank you Amina for this kind review, take care. - Rating 2.0Apr 17, 2025Disappointed that the wipers and the tyre wasn’t changedResponse from Hyundai Birmingham WestApr 28, 2025Hi Tracey, thank you for taking the time to share your feedback with us. I am sorry to hear about your disappointment regarding the wipers and the tyre not being changed during your recent visit. We strive to ensure that all our customers have a positive experience, and it seems we fell short in this instance.
Please feel free to reach out to us directly if you would like to discuss this matter further or if there is anything else we can do to assist you. - Rating 4.0Apr 16, 2025When collecting car after service I enquired to check the work on front and rear wipers had been completed re my telephone conversation.
It hadn’t been done but was then.
Glad I asked!Response from Hyundai Birmingham WestApr 17, 2025Dear Helen, thank you for taking the time to share your feedback with us. Your satisfaction is important to us, and we are committed to providing thorough and attentive service to all our customers. We value your input and will use it to improve our processes. Until we see you again, take care. - Rating 2.0Apr 16, 2025My vehicle was booked in for its first MOT at this dealership .. It was a waiting appointment, so I arrived at 08:10, 20 Minutes before my scheduled time .. The front of desk service advisors were great & I had no issues with them .. I did have an issue with the result of the MOT .. I was told it had failed on a cut in the tyre that was down to the wire .. The dealer advised they didn’t have that tyre in stock, so I had to go to the local Kwik Fit depot and wait for a slot to become available .. The Kwik Fit staff were brilliant and once they removed the tyre that was supposed to be damaged, I viewed the tyre .. The, supposed cut was very small and it was in the centre of the tyre tread .. visually It was definitely not down to the wire And there was at least 6 mm of tread left on the tyre .. There were some faint cracks on the tyre, but nothing that would impair the safety of the tyre .. I also would like to add that the tyre did not have a puncture ..
Being an ex MOT Tester, I was extremely disappointed that the MOT had been failed because of this .. Once the tyres had been replaced, I then had to go back to the dealership for the vehicle to be checked and it’s MOT certificate issued ..
I have completed this feedback as I feel Motability needed to be made aware of this .. What should’ve been at most an hour and a half appointment turned into the whole morning before getting the passed MOT certificate ..Response from Hyundai Birmingham WestApr 28, 2025Dear Paul, thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced during your recent MOT appointment at our dealership. We understand how important it is for the process to be smooth and efficient, and we are sorry that this was not the case for you. We appreciate your positive comments about our front desk service advisors and are glad to hear that they provided you with great service. However, we have taken note about the issue you encountered with the MOT assessment of your tyre. Your experience does not reflect the high standards we strive to maintain, and we take your feedback seriously. Thank you for your patience and understanding. If you have any further concerns or need assistance, please feel free to reach out to us directly. - Rating 5.0Apr 9, 2025Very good very friendly told me all about what they had doneResponse from Hyundai Birmingham WestApr 10, 2025Hi Susan, we are delighted to hear how well your visit with the team went. Until we see you again, take care.
- Rating 5.0Apr 7, 2025Excellent experience
Bill the salesman was professional and helpful even made us a cup of tea . I would recommend this garage to all motability ownersResponse from Hyundai Birmingham WestApr 9, 2025Thank you for choosing us for your Motability car Meryl. We look forward to seeing you again soon. - Rating 5.0Mar 24, 2025Very quick and very efficient and very helpfulResponse from Hyundai Birmingham WestMar 25, 2025Hi Mark, thank you for taking the time to leave this lovely review. Until we see you again, take care.
- Rating 5.0Mar 21, 2025The staff were very helpful and accommodating. Collecting the car on a day convenient to us.
Excellent customer serviceResponse from Hyundai Birmingham WestMar 24, 2025Hi Hannah, thank you for taking the time to leave us this brilliant 5 star review. Until we see you again, take care. - Rating 5.0Mar 21, 2025Very friendly placeResponse from Hyundai Birmingham WestMar 24, 2025Thank you for taking the time to write this wonderful review Angela. I am very glad to hear that you were pleased with the level of service that you received.
- Rating 5.0Mar 19, 2025I hope you are doing well. I wanted to take a moment to express my sincere appreciation for your exceptional professionalism and dedication, Duncan Kellett, as the Motability Manager. Your expertise in the field of mobility solutions is truly impressive, and it’s clear that you have a deep understanding of the needs and concerns of your customers.Response from Hyundai Birmingham WestMar 20, 2025Hi Milad, thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Duncan. Until we see you again, take care.
- Rating 5.0Mar 11, 2025Duncan was great, helpful and informative.
Went above and beyond to help, so did Bill. Thanks again for all your help .Response from Hyundai Birmingham WestMar 12, 2025Hi Duncan, we're thrilled to see that you enjoyed your visit at Hyundai Birmingham West. Until we see you again, take care. - Rating 5.0Mar 5, 2025Excellent service from Bill. Can not fault him at all.Response from Hyundai Birmingham WestMar 6, 2025We are so happy to hear you had such a great experience Julie, take care.