Motability Scheme at Sytner BMW Oldbury
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 09:00 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
819 Wolverhampton Road
Oldbury B68 8DA
GB
Phone Number
Call Sytner BMW Oldbury on 0121 222 1985
0121 222 1985
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 09:00 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 09:00 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Simon Warr
- Matt Wheeler
- Usman Mirza
- Jamal Hussain
- Luke Massey
- Harj Aujla
- Jessica Fereday
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 14:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 14:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 14:00 |
| Sunday | Closed |
Motability service specialists:
- Reece Maynard
- Luke Mair
- Stephen Worton
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Sytner BMW Oldbury
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Sytner BMW Oldbury
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Sytner BMW Oldbury can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Sytner BMW Oldbury on 01212221985 to make an appointment with our Motability specialist.
Reviews at Sytner BMW Oldbury
- Rating 5.0Jun 25, 2025Very caring and supportive to my needs. Frm start to hand over.
- Rating 5.0May 16, 2025Very good.
Warm welcoming.
Good explanation.Response from Sytner BMW OldburyMay 19, 2025Hello Mahilchi M.,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a warm and welcoming experience at Sytner BMW Oldbury. It's wonderful to know that our team provided you with a good explanation and met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The Sytner BMW Oldbury Team - Rating 5.0May 13, 2025excellent serviceResponse from Sytner BMW OldburyMay 19, 2025Dear Jayshree L.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Sytner BMW Oldbury. Our team is dedicated to providing the best experience possible, and your feedback is a great testament to their hard work.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Sytner BMW Oldbury Team - Rating 5.0May 1, 2025Amazing service very helpful and kept me updated all the timeResponse from Sytner BMW OldburyMay 19, 2025Dear Wajid H.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service amazing and that our team was helpful and kept you updated throughout your experience with us. Your feedback is incredibly valuable, and it motivates us to continue providing the best service possible to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Sytner BMW Oldbury.
Best regards,
The Motability Scheme Team at Sytner BMW Oldbury - Rating 5.0Apr 29, 2025The customer sales person did every think needed for me so happyResponse from Sytner BMW OldburyMay 19, 2025We’re delighted to hear that the customer sales person did everything you needed and made you so happy. Thank you for your wonderful feedback!
- Rating 3.0Apr 28, 2025Had to get a taxi both ways to drop and collect the car. Wasn't offered collection, I later found out they do collection for mobility customers however I wasn't offered itResponse from Sytner BMW OldburyMay 19, 2025Dear Benjamin C.,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced regarding the transportation arrangements during your recent visit. Your feedback is invaluable in helping us improve our services.
If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to reach out to us directly. We hope to have the opportunity to serve you better in the future.
Thank you for choosing the Motability Scheme at Sytner BMW Oldbury.
Best regards,
Sytner BMW Oldbury - Rating 5.0Apr 28, 2025I was greeted by a friendly and courteous staff.
I was kept updated with the progress of the work being carried out!Response from Sytner BMW OldburyMay 19, 2025Dear Rajesh P.,
Thank you so much for taking the time to share your experience with us at Sytner BMW Oldbury. We are thrilled to hear that our team provided you with a friendly and courteous service, and that you were kept well-informed throughout your visit. Your positive feedback and perfect rating mean a lot to us, and we are delighted to know that we met your expectations.
We look forward to welcoming you back in the future and continuing to provide you with excellent service. If there is anything else we can assist you with, please do not hesitate to reach out.
Best regards,
The Sytner BMW Oldbury Team - Rating 5.0Apr 23, 2025Very good at Service from Sytner Oldbury, I ordered my new car, which was quick and easy, kept me up to date, had a few issues which are being resolved by the dealer. Tried to charge me an extra £250 towards my advance payment, as the prices increased, after I had already ordered my new vehicle, this is now being sorted. Apart from this the service has been great.Response from Sytner BMW OldburyMay 19, 2025Thank you for your detailed feedback. We're glad to hear that your experience with Sytner Oldbury was largely positive, with a smooth and efficient ordering process and good communication throughout. We appreciate your patience regarding the pricing issue and are pleased it's now being resolved by the dealer. Your understanding is valued, and we're happy the overall service met your expectations.
- Rating 5.0Apr 11, 2025Very helpfull and offerd hot drinks straight away and was very helpfull with forms thankyouResponse from Sytner BMW OldburyApr 14, 2025Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Apr 8, 2025Very goodResponse from Sytner BMW OldburyApr 14, 2025Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
- Rating 5.0Apr 4, 2025Luke Massey is a lovely person who made the entire experience effortless, efficient and enjoyable. He was polite, friendly, professional, helpful, knowledgeable and patient. The handover was such a special moment that I’m very grateful for. He even stayed after the showroom was closed to ensure he’d answered all my questions and that I was completely satisfied. He went the extra mile and provided me with excellent customer service throughout the entire process and even afterwards.Response from Sytner BMW OldburyApr 14, 2025Thank you so much for your kind words! We’re thrilled to hear that Luke made your experience so enjoyable and went the extra mile to ensure everything was perfect. His professionalism, knowledge, and dedication to great customer service truly shine through. We’ll be sure to pass on your wonderful feedback to him. Enjoy your new car, and thank you again for sharing your experience!
- Rating 1.0Apr 1, 2025The day of pick , I was very disappointed as the wrong colour and material was ordered. Now I have start all over . BMW could not care less for getting it wrong .Response from Sytner BMW OldburyApr 14, 2025Thank you for sharing your feedback. We're truly sorry to hear about your experience and the disappointment on the day of collection. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to start over due to an error. Your concerns are being taken seriously, and we’ll make sure this is addressed with the team. We’d like the chance to make things right—please don’t hesitate to reach out so we can assist further.
- Rating 5.0Mar 25, 2025I had a great experience with the sealer, Shaun was very helpful and displayed excellent customer service.Response from Sytner BMW OldburyApr 14, 2025Thank you for your kind review! We value your feedback and appreciate you taking the time to share your positive experience. If you need any further assistance in the future, please don't hesitate to reach out!
- Rating 5.0Mar 21, 2025100% happyResponse from Sytner BMW OldburyApr 7, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Mar 18, 2025Always very good service and kept informed as to what’s been done on the vehicle .Response from Sytner BMW OldburyMar 18, 2025Thank you for your continued trust and feedback! We're glad to hear you've had great service and that you were kept well-informed about your vehicle. We appreciate your loyalty!
- Rating 5.0Mar 14, 2025Dealt with a lovely young man called Logan would have liked to have given him 10 stars to be honest, amazing throughout!Response from Sytner BMW OldburyMar 18, 2025Thank you for your fantastic feedback! We're so glad to hear that Logan provided such an amazing experience. We'll be sure to pass along your kind words—he'll be delighted!
- Rating 5.0Mar 12, 2025Kept me informed of everything involved bout carResponse from Sytner BMW OldburyMar 18, 2025Glad to hear you had a great experience! Thanks for your feedback—we appreciate it!
- Rating 5.0Mar 12, 2025Great service kept me enformed throughoutResponse from Sytner BMW OldburyMar 18, 2025Glad to hear you had a great experience! Thanks for your feedback—we appreciate it!
- Rating 5.0Mar 11, 2025Good Customer ServiceResponse from Sytner BMW OldburyMar 11, 2025Thank you for your feedback! We’re glad to hear you had a good experience with our customer service. If there’s anything else we can assist you with, don’t hesitate to reach out!
- Rating 1.0Mar 4, 2025Upon arrival in the morning, I noticed that while the sales staff were present at the front, there were no introductions or greetings. Instead, I felt I was simply looked up and down. This was a stark contrast to my previous visit when I was purchasing a vehicle, which felt much more welcoming. I understand the nature of sales, but it came across as unprofessional and dismissive.
When booking my service, I was informed that it would be completed within two hours. However, on the day, I dropped my car off at 9 AM and was then told it would be ready by 2 PM at the latest. At 1 PM, I received a call stating it would be ready for 1:30 PM, but when I arrived on time, it still wasn’t ready.
Despite opting out of the complimentary video, one was still carried out, causing further delays. Communication throughout was unclear, and by 2:10 PM, I was told it would take another 5–10 minutes. This lack of accuracy and transparency was frustrating, as I had planned my day around the original timeline.
Additionally, I found the attitude of some staff members, particularly Steve, Luke, and Manisha, to be quite rude. Given that this is a Motability car, which I clarified three times prior to the service, I was surprised that when my car was finally ready, the staff still expected me to pay. This added unnecessary confusion and inconvenience.
Overall, the experience felt disorganized and unprofessional. I wanted to bring this to your attention in the hope that improvements can be made in communication, customer interaction, and service efficiency.Response from Sytner BMW OldburyMar 11, 2025Thank you for taking the time to share your feedback. We deeply apologise for the experience you described, and we understand how frustrating it must have been. Your feedback is invaluable to us, and we are truly sorry that you didn’t feel welcomed upon your arrival, and that the service experience didn’t meet the high standards we aim to uphold.
We take your comments about communication, delays, and the staff's attitude very seriously. This certainly doesn’t reflect the level of service we strive for, especially when it comes to Motability customers. We will be addressing your concerns with the team to ensure better communication and professionalism in the future.
Regarding the billing confusion, we sincerely apologise for the oversight and any inconvenience this caused. We’ll also work to ensure this doesn’t happen again.
Once again, thank you for bringing this to our attention. We value your feedback and will use it to make improvements. If you would like to discuss your experience further or have any further concerns, please don’t hesitate to reach out directly. We hope to have the opportunity to provide you with a much improved experience in the future.
Thank you so much for your wonderful review and for taking the time to share your experience with us at Sytner BMW Oldbury. We are thrilled to hear that you found our team caring and supportive throughout your journey with us. Your satisfaction is our top priority, and it is rewarding to know that we were able to meet your needs from start to handover.
We truly appreciate your feedback and your perfect rating. If there is anything else we can assist you with in the future, please do not hesitate to reach out.