Motability Scheme at Stellantis & You Citroen Birmingham North

Motability Scheme at Stellantis & You Citroen Birmingham North

4.7
Rating 4.7
(142 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
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Contact information

Address
857 Tyburn Road
Erdington
Birmingham B24 9NY
GB
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Phone Number
Call Stellantis & You Citroen Birmingham North on 0121 306 4484
0121 306 4484
0121 306 4484
Website

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Email

birmingham@citroen.com

Feedback

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Reviews

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Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Tony Woods
  • Kevin Heron-Brooks
  • Luke Loveland
We recommend calling and booking an appointment before visiting.

Accessibility features at Stellantis & You Citroen Birmingham North

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Stellantis & You Citroen Birmingham North

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Stellantis & You Citroen Birmingham North can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Stellantis & You Citroen Birmingham North on 01213064484 to make an appointment with our Motability specialist.

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Reviews at Stellantis & You Citroen Birmingham North

  • Rating 5.0
    Very good experience. Nice waiting area.
  • Rating 4.0
    Experience was great,
    Response from Stellantis & You Citroen Birmingham North
    Hello Imtiaz B.,

    Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great experience at Stellantis & You Citroen Birmingham North. Your satisfaction is important to us, and we're glad we could meet your expectations. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back in the future.

    Best regards,
    The Motability Scheme Team at Stellantis & You Citroen Birmingham North
  • Rating 5.0
    Brilliant service Kelly the lady that served me was fantastic I waiting for the car and it was very quick cleaned and vacuumed perfect
  • Rating 3.0
    I had a MOT I had begged and pleaded for another car as I can’t get around otherwise and was told I couldn’t book in with a hire car so I agreed to wait instead after 2 hours of waiting I was told they needed longer and to go home so I paid a taxi to get home they kept my car for a further 5 hours and give it back the last half hour of the day but without a replacement car I was stuck for the day and this wasn’t communicated to me before taking it in.
    Response from Stellantis & You Citroen Birmingham North
    Dear Charmaine,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent MOT appointment. We understand how important it is to have reliable transportation, and we're sorry for any disruption this caused to your day.

    Your comments highlight areas where we need to improve our communication and service, and we are committed to addressing these issues to prevent similar situations in the future. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better next time.

    If you have any further concerns or need assistance, please feel free to reach out to us directly.

    Kind regards,

    Stellantis &You
  • Rating 5.0
    Good
  • Rating 5.0
    The sales assistant was polite and friendly explained everything I needed to know
  • Rating 5.0
    Great care throughout my time spent there
  • Rating 3.0
    The car was serviced and mot pkys problem with steering checked but the car did not get the wash that is offered after the service
    Response from Stellantis & You Citroen Birmingham North
    Hello David,

    Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that the servicing and MOT, as well as the steering check, were completed. However, we apologize for not providing the complimentary car wash that is typically offered after service.

    Your satisfaction is important to us, and we will ensure that this oversight is addressed with our team to prevent it from happening in the future. If there is anything else we can do to improve your experience, please feel free to reach out.

    Thank you for choosing Stellantis & You Citroen Birmingham North.

    Best regards,

    Stellantis & You Citroen Birmingham North
  • Rating 5.0
    Excellent service Thank you all so much.
  • Rating 5.0
    Very easy
  • Rating 5.0
    Thanks great service as always regards
  • Rating 5.0
    Excellent pick up and return. The gentleman was just that,an absolute gentleman.
    Response from Stellantis & You Citroen Birmingham North
    Thank you so much for your kind words! We are so happy to hear that driver was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    EXCELLENT customer service from this wonderful company. Always friendly staff, always a courtesy call days before your service etc to check date still suits. And the lovely lovely guy who comes to collect my car is SO kind & caring. He is respectful & as he understands my health issues, he comes upto my flat to collect & return my keys. I think his name is Martin, & I look forward to seeing him again next year already.
    WELL DONE STELLANTIS & YOU X
    Response from Stellantis & You Citroen Birmingham North
    Hi Josephine, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience, we hope to see you again soon! We are delighted to hear that you had a positive experience that the staff were friendly and helpful.
  • Rating 5.0
    Ten out of ten
    Response from Stellantis & You Citroen Birmingham North
    Thank you for your kind words - we're glad to have been of service!
  • Rating 1.0
    I found the dealership to be slow and although they knew why I was going in they had not ordered the part I needed.I have had my car MOT passed but still have not had the original issue resolved
  • Rating 5.0
    Brilliant welcoming team. I turned up a week early for my appointment and they still did my service. Great company.
  • Rating 5.0
    .
    Response from Stellantis & You Citroen Birmingham North
    Thank you for your high star rating!
  • Rating 1.0
    Absolute joke of a company. Been waiting since September to have a scratch repaired that the garage caused whilst in for a service. Messaged multiple times and been fobbed off and ghosted after they keep saying they will sort it. Avoid at all costs if you can.
  • Rating 5.0
    Friendly polite staff , i decided to wait with the car , was a little delay due to software upload, but apart from that all good , pleasant area to sit and wait with unlimited tea and coffee
  • Rating 5.0
    We had a great experience with the hand over Gazinder couldn't do enough for us.
    Response from Stellantis & You Citroen Birmingham North
    Hi Mark - Thank you for the great review and the feedback on Gazinder, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Stellantis & You Citroen Birmingham North.

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