Motability Scheme at TrustFord Birmingham

4.9
Rating 4.9
(442 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Birmingham

Motability Scheme at TrustFord Birmingham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Get directions
Phone Number
Call TrustFord Birmingham on 0121 371 0991
0121 371 0991
0121 371 0991
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jeanette Roberts
  • Angela Bird
  • Clare Beecham
  • Mike Dyson
  • Mujnu Hussain
  • Kate Bryant
  • Akthar Hussain
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Samantha Beckett
  • Melissa Anderson
  • Nathan Mcmahon
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Birmingham

  • Rating 5.0
    Excellent from start to finish.
  • Rating 5.0
    Mike looked after us from start to finish. Very helpful and knowledgeable
  • Rating 5.0
    Great experience
    Response from TrustFord Birmingham
    Hello Alan G.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great experience at TrustFord Birmingham. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    The TrustFord Birmingham Team
  • Rating 5.0
    Muj was brilliant lovely man couldn’t fault him one bit
    Response from TrustFord Birmingham
    Hello Bradley,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Muj provided you with an exceptional experience. It's always our goal to ensure our customers feel valued and well taken care of, and your feedback confirms we're on the right track. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 4.0
    Very helpfull and informative
    Response from TrustFord Birmingham
    Hello Robert A.,

    Thank you for taking the time to leave us a review. We’re delighted to hear that you found our service helpful and informative. Your feedback is invaluable to us as we strive to provide the best possible experience for our customers. If there’s anything more we can do to assist you or improve your experience, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very good customer service
    Response from TrustFord Birmingham
    Hello Rofiqul R.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at TrustFord Birmingham. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 1.0
    Very disappointed, poor customer service, no work had been carried out, breaks are still noisy when applied, add blu wasn’t topped up, black grease marks inside on the seats and door interiors not happy at all
    Response from TrustFord Birmingham
    Dear Safiyah,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at TrustFord Birmingham. It is disappointing to learn that the service you received did not meet your expectations and that there were unresolved issues with your vehicle.

    We strive to provide excellent customer service and ensure that all work is completed to a high standard. I apologize for the inconvenience caused by the noisy brakes, the add blue not being topped up, and the presence of grease marks inside your vehicle. This is not the level of service we aim to deliver.

    Please know that your feedback is important to us, and we are committed to addressing these concerns.

    Thank you for bringing this to our attention, and I hope we can restore your confidence in our services.

    Kind regards,

    [Your Name]
    [Your Position]
    TrustFord Birmingham
  • Rating 5.0
    Very good
    Response from TrustFord Birmingham
    Dear Sandra D.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a very good experience with us at TrustFord Birmingham. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    It was very easy going and comfortable throughout the process choosing or ordering car
    Response from TrustFord Birmingham
    Hello Umm H.,

    Thank you so much for taking the time to share your experience with us at TrustFord Birmingham. We are thrilled to hear that you found the process of choosing and ordering your car to be easy and comfortable. Our team strives to make every step as smooth as possible for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Excellent service helped with everything from booking the car to receiving the car jannet was very helpful
    Response from TrustFord Birmingham
    Hello Connor,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with our service. It's wonderful to know that Jannet was able to assist you effectively from booking to receiving your car. We strive to provide the best service possible, and your feedback is greatly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    The best
    Response from TrustFord Birmingham
    Dear Cynthia R.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at TrustFord Birmingham. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Angela went above and beyond to meet our needs we received great service.
    Response from TrustFord Birmingham
    Dear Mehamet A.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Angela went above and beyond to meet your needs and that you received great service. Your satisfaction is our top priority, and it is always rewarding to know when we have succeeded in providing an excellent experience.

    We truly appreciate your 5-star rating and your kind words. If there is anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,

    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Very good and extremely helpful.
    Response from TrustFord Birmingham
    Dear Mohammed K.,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our service very good and extremely helpful. Your satisfaction is our top priority, and your kind words are a great encouragement to our team.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.

    Best regards,

    [Your Name]
    TrustFord Birmingham Team
  • Rating 5.0
    Very professional, kept up to date with regular communication.
    Response from TrustFord Birmingham
    Dear Andre K.,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our service professional and appreciated the regular communication. At TrustFord Birmingham, we strive to provide the best experience possible for our customers, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very happy everything was explained to me
    Response from TrustFord Birmingham
    Hello Samantha,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience at TrustFord Birmingham and that everything was explained to your satisfaction. Our team is dedicated to providing excellent service and ensuring our customers feel informed and supported. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 4.0
    Akhtar Hussain was spot on great customer service went through all in depth top guy.
    Response from TrustFord Birmingham
    Hello Gemma,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that Akhtar Hussain provided you with great customer service and was able to assist you thoroughly. It's wonderful to know that his efforts made a positive impact on your experience.

    We always strive to provide the best service possible, and your feedback helps us to continue improving. If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at TrustFord Birmingham.

    Best regards,

    [Your Name]
    TrustFord Birmingham Team
  • Rating 5.0
    Angela supported me through the whole process
    Response from TrustFord Birmingham
    Dear John W.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Angela was able to support you throughout the entire process. Providing excellent service is our top priority, and it’s wonderful to know that Angela made a positive impact on your experience.

    Your feedback is greatly appreciated and will be shared with Angela and the rest of our team. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Birmingham.

    Best regards,

    [Your Name]
    [Your Position]
    TrustFord Birmingham
  • Rating 4.0
    All good helpfull
    Response from TrustFord Birmingham
    Hello Robert A.,

    Thank you for taking the time to leave us a review. We're delighted to hear that you found our service helpful. Your feedback is important to us, and we're always striving to improve our services. If there's anything specific you think we could do better, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Excellent service
    Response from TrustFord Birmingham
    Dear Linda O.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to TrustFord Birmingham. Our team is dedicated to providing the best experience possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very helpful.
    Response from TrustFord Birmingham
    Hello Alan G.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful! At TrustFord Birmingham, we strive to provide the best experience for our customers, and your feedback is a wonderful affirmation of our efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Birmingham Team

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