The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Birmingham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.
With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.
Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.
Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.
Contact information
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Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Day of the Week | Opening hours |
---|---|
Monday | 08:30 - 18:00 |
Tuesday | 08:30 - 18:00 |
Wednesday | 08:30 - 18:00 |
Thursday | 08:30 - 18:00 |
Friday | 08:30 - 18:00 |
Saturday | 08:30 - 17:00 |
Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Jeanette Roberts
- Angela Bird
- Clare Beecham
- Mike Dyson
- Mujnu Hussain
- Kate Bryant
- Akthar Hussain
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Day of the Week | Opening hours |
---|---|
Monday | 07:30 - 18:00 |
Tuesday | 07:30 - 18:00 |
Wednesday | 07:30 - 18:00 |
Thursday | 07:30 - 18:00 |
Friday | 07:30 - 18:00 |
Saturday | 08:00 - 13:00 |
Sunday | Closed |
Motability service specialists:
- Samantha Beckett
- Melissa Anderson
- Nathan Mcmahon
Accessibility features at TrustFord Birmingham
- Accessible car parkingAdditional InformationThe dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK
- Accessible toiletAdditional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceAdditional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesAdditional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceAdditional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableAdditional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesAdditional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at TrustFord Birmingham
- Rating 5.0Aug 18, 2025Kate was incredible! She has made everything so smooth and easy and a pleasure to be around. Kate had gone above and beyond so a big thank you to her and everyone at Ford.
- Rating 5.0Aug 18, 2025Very goodResponse from TrustFord BirminghamAug 18, 2025Dear Sandra D.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with the Motability Scheme at TrustFord Birmingham. Your feedback is incredibly important to us, and we are delighted to know that we met your expectations.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
TrustFord Birmingham Team - Rating 5.0Aug 15, 2025Fantastic to deal with most helpful highly recommend to everyoneResponse from TrustFord BirminghamAug 15, 2025Hello William N.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at TrustFord Birmingham. Your recommendation means a lot to us, and we are delighted to know that our team was able to assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 12, 2025Angie was excellent very friendly and helpful I would definitely recommend this dealershipResponse from TrustFord BirminghamAug 12, 2025Dear Linda O.,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Angie provided you with such a friendly and helpful experience at TrustFord Birmingham. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience with our dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 12, 2025Claire was very helpfulResponse from TrustFord BirminghamAug 12, 2025Dear Tracey R.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that Claire was able to assist you so effectively. Your positive feedback is greatly appreciated and will be shared with Claire and the rest of our team. We strive to provide the best service possible, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Aug 11, 2025Customer service excellent Jeanette was a diamond, explained in detail how the scheme works,what happens and when. I would definitely recommend to anyone.Response from TrustFord BirminghamAug 12, 2025Hello Claire,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our customer service to be excellent. At TrustFord Birmingham, we strive to provide the best experience possible for all our customers, and your feedback truly means a lot to us. If there is anything else we can do for you or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 7, 2025Great serviceResponse from TrustFord BirminghamAug 8, 2025Hi Luke D.,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our service at TrustFord Birmingham. Providing excellent service is our top priority, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 6, 2025FabResponse from TrustFord BirminghamAug 7, 2025Hello Brenda,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a fabulous experience with the Motability Scheme at TrustFord Birmingham. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 1.0Aug 5, 2025Absolute rubbish customer service put phone down after been on hold twice for 12 mins each time.Response from TrustFord BirminghamAug 5, 2025Hello Anthony,
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience with our customer service. We strive to provide excellent service to all our customers, and it's clear we fell short in your case.
Please know that your feedback is important to us, and we are taking steps to address the issues you've highlighted. If you would like to discuss this further or if there's anything specific we can do to assist you, please don't hesitate to reach out to us directly.
We appreciate your patience and hope to have the opportunity to serve you better in the future.
Best regards,
TrustFord Birmingham - Rating 5.0Jul 30, 2025Excellent from start to finish.Response from TrustFord BirminghamJul 31, 2025Hello David H.,
Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that your experience with the Motability Scheme at TrustFord Birmingham was excellent from start to finish. Our team is dedicated to providing the best service possible, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Jul 30, 2025Mike looked after us from start to finish. Very helpful and knowledgeableResponse from TrustFord BirminghamJul 31, 2025Dear Maizie W.,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Mike was able to assist you from start to finish and that you found his help both knowledgeable and helpful. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience at TrustFord Birmingham.
If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Jul 28, 2025Great experienceResponse from TrustFord BirminghamJul 28, 2025Hello Alan G.,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great experience at TrustFord Birmingham. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Jul 25, 2025Muj was brilliant lovely man couldn’t fault him one bitResponse from TrustFord BirminghamJul 25, 2025Hello Bradley,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Muj provided you with an exceptional experience. It's always our goal to ensure our customers feel valued and well taken care of, and your feedback confirms we're on the right track. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Birmingham Team - Rating 4.0Jul 23, 2025Very helpfull and informativeResponse from TrustFord BirminghamJul 23, 2025Hello Robert A.,
Thank you for taking the time to leave us a review. We’re delighted to hear that you found our service helpful and informative. Your feedback is invaluable to us as we strive to provide the best possible experience for our customers. If there’s anything more we can do to assist you or improve your experience, please feel free to let us know. We look forward to serving you again in the future.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Jul 21, 2025Very good customer serviceResponse from TrustFord BirminghamJul 21, 2025Hello Rofiqul R.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at TrustFord Birmingham. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Birmingham Team - Rating 1.0Jul 14, 2025Very disappointed, poor customer service, no work had been carried out, breaks are still noisy when applied, add blu wasn’t topped up, black grease marks inside on the seats and door interiors not happy at allResponse from TrustFord BirminghamJul 15, 2025Dear Safiyah,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at TrustFord Birmingham. It is disappointing to learn that the service you received did not meet your expectations and that there were unresolved issues with your vehicle.
We strive to provide excellent customer service and ensure that all work is completed to a high standard. I apologize for the inconvenience caused by the noisy brakes, the add blue not being topped up, and the presence of grease marks inside your vehicle. This is not the level of service we aim to deliver.
Please know that your feedback is important to us, and we are committed to addressing these concerns.
Thank you for bringing this to our attention, and I hope we can restore your confidence in our services.
Kind regards,
[Your Name]
[Your Position]
TrustFord Birmingham - Rating 5.0Jul 14, 2025Very goodResponse from TrustFord BirminghamJul 15, 2025Dear Sandra D.,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a very good experience with us at TrustFord Birmingham. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Jul 7, 2025It was very easy going and comfortable throughout the process choosing or ordering carResponse from TrustFord BirminghamJul 7, 2025Hello Umm H.,
Thank you so much for taking the time to share your experience with us at TrustFord Birmingham. We are thrilled to hear that you found the process of choosing and ordering your car to be easy and comfortable. Our team strives to make every step as smooth as possible for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Jul 7, 2025Excellent service helped with everything from booking the car to receiving the car jannet was very helpfulResponse from TrustFord BirminghamJul 7, 2025Hello Connor,
Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with our service. It's wonderful to know that Jannet was able to assist you effectively from booking to receiving your car. We strive to provide the best service possible, and your feedback is greatly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Jun 25, 2025The bestResponse from TrustFord BirminghamJun 25, 2025Dear Cynthia R.,
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at TrustFord Birmingham. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Birmingham Team
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Kate made your experience with us smooth and enjoyable. It's always our goal to go above and beyond for our customers, and we're delighted that Kate was able to do just that for you. Your kind words and perfect rating mean a lot to us and will surely be shared with Kate and the entire team at TrustFord Birmingham. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team