Motability Scheme at TrustFord Birmingham
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Birmingham
At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.
With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.
Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.
Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.
Contact information
Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Phone Number
Call TrustFord Birmingham on 0121 371 0991
0121 371 0991
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Jeanette Roberts
- Angela Bird
- Clare Beecham
- Mike Dyson
- Mujnu Hussain
- Kate Bryant
- Akthar Hussain
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Samantha Beckett
- Melissa Anderson
- Nathan Mcmahon
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at TrustFord Birmingham
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistance
The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK - Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at TrustFord Birmingham
- Rating 5.0Sep 8, 2025Great experience quick and efficient
- Rating 5.0Sep 7, 2025Kept me informed all the time. On picking up the car they went over all the features so l knew all I needed to know. They even showed me how to connect the appResponse from TrustFord BirminghamSep 7, 2025Hello Karina,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Birmingham. Keeping our customers informed and ensuring they are comfortable with their new vehicle is a top priority for us. It's great to know that you found the feature overview and app connection demonstration helpful. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 5, 2025Very good service and very helpfulResponse from TrustFord BirminghamSep 7, 2025Hello Stephen,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received very good service and found our team to be helpful. Your feedback is incredibly important to us, and it motivates us to continue providing the best possible experience for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Birmingham Motability Scheme Team - Rating 5.0Sep 4, 2025Jeanette is great, sorts everything out for us and very friendly. Nothing too much trouble.Response from TrustFord BirminghamSep 4, 2025Dear Margaret L.,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Jeanette at TrustFord Birmingham. It's fantastic to know that she was able to assist you effectively and make your visit enjoyable. We strive to provide excellent service, and your feedback is a great reminder of why we do what we do. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Sep 3, 2025It was wonderfulResponse from TrustFord BirminghamSep 4, 2025Dear Sonia J.,
Thank you so much for taking the time to share your wonderful review with us! We are thrilled to hear that you had a positive experience at TrustFord Birmingham. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 2, 2025Really good went above and beyondResponse from TrustFord BirminghamSep 4, 2025Hello Stephen,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Birmingham. Our team is dedicated to going above and beyond for our customers, and it's fantastic to know that our efforts made a difference for you.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 2, 2025Great serviceResponse from TrustFord BirminghamSep 2, 2025Hello Kian W.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service at TrustFord Birmingham. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 2, 2025Excellent service and communication a pleasure to deal with nice and simple thankyouResponse from TrustFord BirminghamSep 2, 2025Hello Mark E.,
Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you had an excellent experience with our service and communication. It's always our goal to make the process as smooth and enjoyable as possible for our customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 4.0Aug 28, 2025Happy customer.👍🏻Response from TrustFord BirminghamAug 28, 2025Hello Adam D.,
Thank you for taking the time to leave us a review! We're thrilled to hear that you're a happy customer and appreciate your positive feedback. Your satisfaction is important to us, and we're glad to know that we met your expectations. If there's anything more we can do to enhance your experience, please feel free to let us know. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Aug 27, 2025i would rate my experieance a 10Response from TrustFord BirminghamAug 27, 2025Hello Eleanor,
Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had such a positive experience at TrustFord Birmingham and that you would rate it a 10! Our team is dedicated to providing the best service possible, and it's wonderful to know that we met your expectations.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 20, 2025All good no issues and very friendly.Response from TrustFord BirminghamAug 20, 2025Hello Anthony,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us at TrustFord Birmingham. Our team strives to provide friendly and efficient service, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 18, 2025Kate was incredible! She has made everything so smooth and easy and a pleasure to be around. Kate had gone above and beyond so a big thank you to her and everyone at Ford.Response from TrustFord BirminghamAug 19, 2025Hello Ben F.,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Kate made your experience with us smooth and enjoyable. It's always our goal to go above and beyond for our customers, and we're delighted that Kate was able to do just that for you. Your kind words and perfect rating mean a lot to us and will surely be shared with Kate and the entire team at TrustFord Birmingham. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 18, 2025Very goodResponse from TrustFord BirminghamAug 18, 2025Dear Sandra D.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with the Motability Scheme at TrustFord Birmingham. Your feedback is incredibly important to us, and we are delighted to know that we met your expectations.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
TrustFord Birmingham Team - Rating 5.0Aug 15, 2025Fantastic to deal with most helpful highly recommend to everyoneResponse from TrustFord BirminghamAug 15, 2025Hello William N.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at TrustFord Birmingham. Your recommendation means a lot to us, and we are delighted to know that our team was able to assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 12, 2025Angie was excellent very friendly and helpful I would definitely recommend this dealershipResponse from TrustFord BirminghamAug 12, 2025Dear Linda O.,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Angie provided you with such a friendly and helpful experience at TrustFord Birmingham. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience with our dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 12, 2025Claire was very helpfulResponse from TrustFord BirminghamAug 12, 2025Dear Tracey R.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that Claire was able to assist you so effectively. Your positive feedback is greatly appreciated and will be shared with Claire and the rest of our team. We strive to provide the best service possible, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Aug 11, 2025Customer service excellent Jeanette was a diamond, explained in detail how the scheme works,what happens and when. I would definitely recommend to anyone.Response from TrustFord BirminghamAug 12, 2025Hello Claire,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our customer service to be excellent. At TrustFord Birmingham, we strive to provide the best experience possible for all our customers, and your feedback truly means a lot to us. If there is anything else we can do for you or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 7, 2025Great serviceResponse from TrustFord BirminghamAug 8, 2025Hi Luke D.,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our service at TrustFord Birmingham. Providing excellent service is our top priority, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Aug 6, 2025FabResponse from TrustFord BirminghamAug 7, 2025Hello Brenda,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a fabulous experience with the Motability Scheme at TrustFord Birmingham. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 1.0Aug 5, 2025Absolute rubbish customer service put phone down after been on hold twice for 12 mins each time.Response from TrustFord BirminghamAug 5, 2025Hello Anthony,
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience with our customer service. We strive to provide excellent service to all our customers, and it's clear we fell short in your case.
Please know that your feedback is important to us, and we are taking steps to address the issues you've highlighted. If you would like to discuss this further or if there's anything specific we can do to assist you, please don't hesitate to reach out to us directly.
We appreciate your patience and hope to have the opportunity to serve you better in the future.
Best regards,
TrustFord Birmingham
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us and found our service quick and efficient. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team