Motability Scheme at TrustFord Birmingham

4.9
Rating 4.9
(508 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Birmingham

Motability Scheme at TrustFord Birmingham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Get directions
Phone Number
Call TrustFord Birmingham on 0121 371 0991
0121 371 0991
0121 371 0991
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jeanette Roberts
  • Angela Bird
  • Clare Beecham
  • Mike Dyson
  • Mujnu Hussain
  • Kate Bryant
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Samantha Beckett
  • Nathan Mcmahon
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Birmingham

  • Rating 5.0
    The man that sold me the my new car went above and beyond for me at the Ford Garage in Birmingham. Amazing service I received yesterday.

    Caroline Keane
    Response from TrustFord Birmingham
    Dear Caroline,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an amazing experience at our Ford Garage in Birmingham. Our team is dedicated to providing exceptional service, and it’s fantastic to know that the salesperson went above and beyond to assist you with your new car purchase.

    Your kind words and perfect rating mean a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at TrustFord Birmingham. We wish you many happy miles in your new car!

    Warm regards,

    Janet
    TrustFord Birmingham Team
  • Rating 5.0
    Very helpful and friendly explained everything to me and showed me inside the car how things work
    Response from TrustFord Birmingham
    Hello Karen

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team helpful and friendly. It's great to know that the explanations and demonstrations inside the car were beneficial for you. We always strive to ensure our customers have a clear understanding of how everything works, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very helpful
    Response from TrustFord Birmingham
    Dear Claire

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service very helpful. At TrustFord Birmingham, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    I couldn’t believe how easy it was. From start to finish. And the lady organising the vehicle pick up. Was lovely as well. Could only say good things about the whole experience. Thank you.
    Response from TrustFord Birmingham
    Hello David

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found the process easy and enjoyable from start to finish. It's wonderful to know that our team, especially the lady who organized the vehicle pick-up, made a positive impression on you. Your kind words and perfect rating mean a lot to us. We are committed to providing excellent service and are delighted that we could meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Angela was very helpful and explained what I needed to know
    Response from TrustFord Birmingham
    Dear Philip

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that Angela was able to assist you effectively and provide the information you needed. Your feedback is incredibly valuable to us, and we are delighted to know that you had a great experience at TrustFord Birmingham. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    The sales assistant was really helpful and very friendly and professional .

    Very pleased .
    Response from TrustFord Birmingham
    Dear Ninette

    Thank you so much for taking the time to share your positive experience with us at TrustFord Birmingham. We are thrilled to hear that our sales assistant was able to provide you with helpful, friendly, and professional service. Your satisfaction is our top priority, and your kind words and perfect rating mean a lot to us.

    We look forward to welcoming you back in the future and assisting you with any of your mobility needs.

    Best regards,

    The TrustFord Birmingham Team
  • Rating 5.0
    Great service very fast
    Response from TrustFord Birmingham
    Hello Aroon

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you received great service and that everything was handled quickly. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Lovely lady, she knew a lot about the car
    Response from TrustFord Birmingham
    Dear Lynda

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team member and that her knowledge about the car was helpful to you. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Very polite,
    Response from TrustFord Birmingham
    Hello Selma,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team to be very polite. Providing excellent customer service is a top priority for us at TrustFord Birmingham, and your feedback is truly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Jeanette Roberts is excellent to deal with, nothing is too much trouble which makes the whole process very smooth.
    Response from TrustFord Birmingham
    Dear Margaret

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Jeanette Roberts provided you with excellent service and made the process smooth for you. Your feedback is incredibly valuable to us, and it’s great to know that our efforts to provide exceptional service are appreciated. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very friendly knew all about te scheme and product.
    Response from TrustFord Birmingham
    Dear Andre

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our team friendly and knowledgeable about the Motability Scheme and our products. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.

    Best regards,

    Janet
    TrustFord Birmingham Team
  • Rating 5.0
    From the get go of informing about a new car muj was nothing but helpful friendly pleasant explaining everything to me answering any questions I had and keep me well informed and even on collection day he was so helpful welcoming and had Brillant customer service he is a credit to the ford team at Erdington and made my ordering and collection process so much more easier
    Response from TrustFord Birmingham
    Dear Sophie

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Muj at TrustFord Birmingham. It's fantastic to know that he was able to assist you effectively throughout the entire process, from informing you about your new car to ensuring a smooth collection day. Your kind words about his customer service and helpfulness are greatly appreciated and will certainly be passed on to him and the team.

    We are delighted that we could make your ordering and collection process easier and more enjoyable. Your satisfaction is our top priority, and your feedback motivates us to continue delivering exceptional service.

    Thank you once again for your kind review and for choosing the Motability Scheme at TrustFord Birmingham. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,

    Janet
    TrustFord Birmingham Team
  • Rating 5.0
    Muj Hussain was really good. Kept me updated and showed how everything worked on car. Even connected my phone for me. Highly recommended
    Response from TrustFord Birmingham
    Dear Hazel K.,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your positive experience with Muj Hussain at TrustFord Birmingham. It's great to know that Muj was able to keep you updated and assist you with your new car, including connecting your phone. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Great staff great help thank you
    Response from TrustFord Birmingham
    Hello David R.,

    Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our team at TrustFord Birmingham. Our staff is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    great service
    Response from TrustFord Birmingham
    Hello Johnathon J.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our service at TrustFord Birmingham. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very quickly resolved the car problem and excellent customer service
    Response from TrustFord Birmingham
    Dear Sharon W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your car problem was resolved quickly and that you experienced excellent customer service at TrustFord Birmingham. Our team is dedicated to providing the best service possible, and your feedback is a great encouragement to us all.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Janet
    TrustFord Birmingham Team
  • Rating 5.0
    Excellent service and very nice people
    Response from TrustFord Birmingham
    Hello Anthony D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and found our team to be very nice. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    The gentleman that came to collect my vehicle was very helpful and professional. The team at Ford serviced my vehicle and even sent me an amazing video of my vehicle. Thank you Liam for doing a great job servicing my car.
    Response from TrustFord Birmingham
    Dear Susan F.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service very helpful. At TrustFord Birmingham, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The TrustFord Birmingham Team
  • Rating 5.0
    My Motorbility Dealer was perfect!! so helpful and made my experience better than i could of imagined .
    Response from TrustFord Birmingham
    Hello Natasha,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with our Motability Dealer exceeded your expectations. Our team at TrustFord Birmingham is dedicated to providing exceptional service, and it’s incredibly rewarding to know that we were able to make your experience so positive.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Janet
    TrustFord Birmingham Team
  • Rating 5.0
    We had excellent service from Claire Mc Donagh she was very knowledgeable and answered all our questions and the coffee was nice🤣
    Response from TrustFord Birmingham
    Dear Anne D.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience with Claire Mc Donagh. It's great to know that her knowledge and ability to answer all your questions made your visit enjoyable. We're also glad you liked the coffee!

    Your kind words and perfect rating mean a lot to us and motivate our team to continue providing the best service possible. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Warm regards,

    The Motability Scheme Team at TrustFord Birmingham

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