Motability Scheme at TrustFord Birmingham
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Birmingham
At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.
With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.
Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.
Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.
Contact information
Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Phone Number
Call TrustFord Birmingham on 0121 371 0991
0121 371 0991
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Jeanette Roberts
- Angela Bird
- Clare Beecham
- Mike Dyson
- Mujnu Hussain
- Kate Bryant
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Samantha Beckett
- Nathan Mcmahon
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at TrustFord Birmingham
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistance
The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK - Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at TrustFord Birmingham
- Rating 5.0Nov 26, 2025Jeanette Roberts is excellent to deal with, nothing is too much trouble which makes the whole process very smooth.
- Rating 5.0Nov 25, 2025Very friendly knew all about te scheme and product.Response from TrustFord BirminghamNov 25, 2025Dear Andre
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our team friendly and knowledgeable about the Motability Scheme and our products. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.
Best regards,
Janet
TrustFord Birmingham Team - Rating 5.0Nov 20, 2025From the get go of informing about a new car muj was nothing but helpful friendly pleasant explaining everything to me answering any questions I had and keep me well informed and even on collection day he was so helpful welcoming and had Brillant customer service he is a credit to the ford team at Erdington and made my ordering and collection process so much more easierResponse from TrustFord BirminghamNov 20, 2025Dear Sophie
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Muj at TrustFord Birmingham. It's fantastic to know that he was able to assist you effectively throughout the entire process, from informing you about your new car to ensuring a smooth collection day. Your kind words about his customer service and helpfulness are greatly appreciated and will certainly be passed on to him and the team.
We are delighted that we could make your ordering and collection process easier and more enjoyable. Your satisfaction is our top priority, and your feedback motivates us to continue delivering exceptional service.
Thank you once again for your kind review and for choosing the Motability Scheme at TrustFord Birmingham. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Janet
TrustFord Birmingham Team - Rating 5.0Nov 19, 2025Muj Hussain was really good. Kept me updated and showed how everything worked on car. Even connected my phone for me. Highly recommendedResponse from TrustFord BirminghamNov 19, 2025Dear Hazel K.,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your positive experience with Muj Hussain at TrustFord Birmingham. It's great to know that Muj was able to keep you updated and assist you with your new car, including connecting your phone. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Nov 18, 2025Great staff great help thank youResponse from TrustFord BirminghamNov 18, 2025Hello David R.,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our team at TrustFord Birmingham. Our staff is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Nov 18, 2025great serviceResponse from TrustFord BirminghamNov 18, 2025Hello Johnathon J.,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our service at TrustFord Birmingham. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Nov 17, 2025Very quickly resolved the car problem and excellent customer serviceResponse from TrustFord BirminghamNov 18, 2025Dear Sharon W.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your car problem was resolved quickly and that you experienced excellent customer service at TrustFord Birmingham. Our team is dedicated to providing the best service possible, and your feedback is a great encouragement to us all.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
Janet
TrustFord Birmingham Team - Rating 5.0Nov 14, 2025Excellent service and very nice peopleResponse from TrustFord BirminghamNov 17, 2025Hello Anthony D.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and found our team to be very nice. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Nov 14, 2025The gentleman that came to collect my vehicle was very helpful and professional. The team at Ford serviced my vehicle and even sent me an amazing video of my vehicle. Thank you Liam for doing a great job servicing my car.Response from TrustFord BirminghamNov 17, 2025Dear Susan F.,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service very helpful. At TrustFord Birmingham, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Nov 11, 2025My Motorbility Dealer was perfect!! so helpful and made my experience better than i could of imagined .Response from TrustFord BirminghamNov 11, 2025Hello Natasha,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with our Motability Dealer exceeded your expectations. Our team at TrustFord Birmingham is dedicated to providing exceptional service, and it’s incredibly rewarding to know that we were able to make your experience so positive.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Janet
TrustFord Birmingham Team - Rating 5.0Nov 7, 2025We had excellent service from Claire Mc Donagh she was very knowledgeable and answered all our questions and the coffee was nice🤣Response from TrustFord BirminghamNov 9, 2025Dear Anne D.,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience with Claire Mc Donagh. It's great to know that her knowledge and ability to answer all your questions made your visit enjoyable. We're also glad you liked the coffee!
Your kind words and perfect rating mean a lot to us and motivate our team to continue providing the best service possible. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Warm regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Oct 29, 2025She was very kind helpful and allowed me ti make up my own nund and gave me all the information I needed she was very very patientResponse from TrustFord BirminghamOct 29, 2025Hello Makeda J.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Birmingham. Our team is dedicated to providing helpful and patient service, and it's great to know that you felt supported in making your decision. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Oct 29, 2025I had a positive helpful experience. Angela and Kate was friendly each time I spoke or had communication with either . I’m satisfied with how my car was available and how quick Angela got it sorted Thank you.Response from TrustFord BirminghamOct 29, 2025Dear Philip T.,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a positive and helpful experience at TrustFord Birmingham. Angela and Kate will be delighted to know that their friendly and efficient service made a difference during your visits. It's wonderful to know that you are satisfied with how quickly Angela was able to sort out your car. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
Thank you once again for your kind words and for choosing the Motability Scheme with us.
Best regards,
TrustFord Birmingham Team - Rating 5.0Oct 28, 2025Kate Bryant was such an amazing enthusiastic and wonderful person to interact with. Made me feel very relaxed anxiety was at minimum and went above and beyond anything we were expecting. She deserves a commendation for the wonderful service and caring nature that she has. As well as the fact we had a good laugh.Response from TrustFord BirminghamOct 29, 2025Dear Korrina N.,
Thank you so much for taking the time to share your wonderful experience with us at TrustFord Birmingham. We are thrilled to hear that Kate Bryant made such a positive impact during your visit. It's fantastic to know that her enthusiasm and caring nature helped put you at ease and made your experience enjoyable.
We are incredibly proud of our team members like Kate, who go above and beyond to ensure our customers feel comfortable and valued. Your kind words and commendation will certainly be shared with her and the rest of our team.
Thank you once again for your feedback and for choosing the Motability Scheme at TrustFord Birmingham. We look forward to welcoming you back in the future.
Best regards,
TrustFord Birmingham Team - Rating 5.0Oct 28, 2025Met all of my needs and expectations. I wouldn’t go anywhere else as they deliver a first class serviceResponse from TrustFord BirminghamOct 28, 2025Dear Margaret B.,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that we met all of your needs and expectations. Providing first-class service is something we strive for every day, and knowing that you wouldn't go anywhere else is the highest compliment we could receive.
Your kind words and perfect rating truly motivate our team to continue delivering exceptional service to all our customers. If you ever need any assistance in the future, please don't hesitate to reach out.
Thank you once again for your support and trust in the Motability Scheme at TrustFord Birmingham.
Warm regards,
TrustFord Birmingham - Rating 5.0Oct 27, 2025Mujnu Hussain was brilliant polite supportive informative and pleasant ❤️Response from TrustFord BirminghamOct 27, 2025Dear Angela B.,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Mujnu Hussain provided you with a brilliant and supportive experience. Your kind words and the perfect rating mean a lot to us and motivate our team to continue delivering excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Warm regards,
The TrustFord Birmingham Team - Rating 5.0Oct 27, 2025excellent serviceResponse from TrustFord BirminghamOct 27, 2025Hello Johnathon J.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service at TrustFord Birmingham. Our team is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Oct 23, 2025Excellent staff and helpful can't fault the service we received thank you very muchResponse from TrustFord BirminghamOct 24, 2025Hello Graham R.,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our staff excellent and helpful. Providing top-notch service is our priority, and it's wonderful to know we met your expectations. Your kind words and perfect rating mean a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Oct 23, 2025They were absolutely fantastic.Response from TrustFord BirminghamOct 23, 2025Hello Rahma H.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at TrustFord Birmingham. Your feedback is incredibly valuable, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Oct 22, 2025Angela was helpful in as many ways as can be and also Kate when I visited the dealer ship . Thank youResponse from TrustFord BirminghamOct 22, 2025Hello Philip,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Angela and Kate were able to assist you during your visit to TrustFord Birmingham. Our team is dedicated to providing the best service possible, and it's always rewarding to know when we've met our customers' expectations.
If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Birmingham Team
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Jeanette Roberts provided you with excellent service and made the process smooth for you. Your feedback is incredibly valuable to us, and it’s great to know that our efforts to provide exceptional service are appreciated. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The TrustFord Birmingham Team