Motability Scheme at TrustFord Birmingham

4.9
Rating 4.9
(61 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 16:00

Welcome to TrustFord Birmingham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Birmingham on 01213773000 to make an appointment with our Motability Scheme specialist.

Contact information

Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Phone Number
Call TrustFord Birmingham on 0121 377 3000
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jeanette Roberts
  • Angela Bird
  • Clare Beecham
  • Mike Dyson
  • Mujnu Hussain
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:30 - 12:30
Sunday10:00 - 16:00

Motability service specialists:

  • Laura Taylor
  • Tom Payne
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Birmingham

  • Rating 5.0
    Angela was the best help I could have asked for would recommend this service
  • Rating 5.0
    Great service, done at the home address, no mess
  • Rating 5.0
    Very quick at finding me a vehicle and was very professional. I was advised well with great honesty
    Response from TrustFord Birmingham
    Hi Jamahl, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management Kind regards,Janet
  • Rating 5.0
    Great customer service.
    Response from TrustFord Birmingham
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you Janet
  • Rating 5.0
    Great customer service by all
    Response from TrustFord Birmingham
    Hello Alan and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Muj Hussain was fantastic.
    Response from TrustFord Birmingham
    Hi Lisbon, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Muj, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Great service good staff
    Response from TrustFord Birmingham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Good experience
    Response from TrustFord Birmingham
    Hello Alan, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    You guys are second to none
    excellent customer service
    Response from TrustFord Birmingham
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. Many thanks Janet
  • Rating 5.0
    Great customer service
    Could do enough for us. Many thanks
    Response from TrustFord Birmingham
    Hi Garry, Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all Thank you Janet
  • Rating 5.0
    I felt very relaxed, they expected everything, very helpful & polite.
    Response from TrustFord Birmingham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Extremely nice lady who dealt with me. Jeanette was very helpful and made me feel very welcome. She went over all the details in full explaining everything. The whole process was very quick and easy. 5 star review for Jeanette. Brilliant customer service!
    Response from TrustFord Birmingham
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Jeanette receives the recognition he deserves and forward this to the management for you. Thank you Janet
  • Rating 5.0
    Excellent customer service!
    Response from TrustFord Birmingham
    Hi Debra. thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received. Many thanks Janet
  • Rating 5.0
    Excellent customer service from the sales person at Trust Ford. Very Happy with my order of Ford Puma St Line though wait of 6 months is a bit disappointing but understandable.
    Response from TrustFord Birmingham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Great customer service really helpful
    Response from TrustFord Birmingham
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received. Many thanks Janet
  • Rating 5.0
    Great customer service from Clare I am so pleased that she was our Motabillty expert ,
    She made the process so easy and and I would definitely recommend her to other customers
    Response from TrustFord Birmingham
    Hi Gail thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Clare we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Customer service was outstanding, really helpful and reliable, great attitude towards working and helping out the customers
    Response from TrustFord Birmingham
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. Many thanks Janet
  • Rating 5.0
    Excellent service cheerfully staff
    Response from TrustFord Birmingham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, . Many thanks Janet
  • Rating 5.0
    Jeanette provided us with great customer service :)
    Response from TrustFord Birmingham
    Hi Hardarshan, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Jeanette, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Great customer service and and done with in a very good time
    Response from TrustFord Birmingham
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
Displaying reviews 1 - 3 out of the 20 most recent
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