Motability Scheme at TrustFord Birmingham
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Birmingham
At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.
With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.
Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.
Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.
Contact information
Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Phone Number
Call TrustFord Birmingham on 0121 371 0991
0121 371 0991
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Jeanette Roberts
- Angela Bird
- Clare Beecham
- Mike Dyson
- Mujnu Hussain
- Kate Bryant
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Samantha Beckett
- Nathan Mcmahon
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at TrustFord Birmingham
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistance
The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK - Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at TrustFord Birmingham
- Rating 5.0Jan 16, 2026Very good ever a nice lady and named Janet very helpful
- Rating 5.0Jan 14, 2026Fast serviceResponse from TrustFord BirminghamJan 15, 2026Hello Raymond,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you experienced fast service at TrustFord Birmingham. Our team is dedicated to providing efficient and high-quality service to all our customers, and it's wonderful to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Jan 14, 2026Very nice ladyResponse from TrustFord BirminghamJan 15, 2026Hello Stephane
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with our team at TrustFord Birmingham. It's wonderful to know that our staff made a great impression on you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Jan 13, 2026Excellent service, car returned washed and vacuumed.Response from TrustFord BirminghamJan 15, 2026Dear Diane
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you received excellent service and that your car was returned washed and vacuumed. Our team at TrustFord Birmingham is dedicated to providing the best experience possible, and your kind words are truly appreciated.
If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Jan 13, 2026Very organised and easy collection, thank you 😊 A*****Response from TrustFord BirminghamJan 13, 2026Hello Kevin,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found the collection process organized and easy. Your kind words and top rating mean a lot to us and motivate our team to continue providing excellent service. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Dec 31, 2025Was amazing very helpful.Response from TrustFord BirminghamJan 2, 2026Hello Zahid
Thank you so much for your wonderful review! We are thrilled to hear that you found our service amazing and very helpful. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Dec 22, 2025Absolutely brilliant.,Response from TrustFord BirminghamDec 22, 2025Hello Declan,
Thank you so much for your fantastic review! We're thrilled to hear that you had an absolutely brilliant experience with us at TrustFord Birmingham. Providing top-notch service and quality mobility equipment is our priority, and your feedback reassures us that we're on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Dec 22, 2025A very pleasant and enjoyable
Experience.Response from TrustFord BirminghamDec 22, 2025Dear Leonard
Thank you so much for taking the time to share your experience with us at TrustFord Birmingham. We are thrilled to hear that you had a very pleasant and enjoyable experience with our Motability Scheme. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.
We strive to provide the best service possible, and your perfect rating of 5.0 is a testament to our team's dedication. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for your kind words. We look forward to serving you again in the future.
Warm regards,
TrustFord Birmingham Team - Rating 5.0Dec 19, 2025Absolutely amazing 🤩
Friendly and approachable 👍
Respectful and informative 👍
Hot chocolate drink supplied was the deal breaker 😁 👍
All round 💯 fantastic service
5 ⭐️Response from TrustFord BirminghamDec 21, 2025Hello Lisa,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with us at TrustFord Birmingham. Our team strives to be friendly, respectful, and informative, and it’s fantastic to know that we met your expectations.
Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing the Motability Scheme with us.
Best regards,
Janet
TrustFord Birmingham Team - Rating 5.0Dec 18, 2025The man that sold me the my new car went above and beyond for me at the Ford Garage in Birmingham. Amazing service I received yesterday.
Caroline KeaneResponse from TrustFord BirminghamDec 18, 2025Dear Caroline,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an amazing experience at our Ford Garage in Birmingham. Our team is dedicated to providing exceptional service, and it’s fantastic to know that the salesperson went above and beyond to assist you with your new car purchase.
Your kind words and perfect rating mean a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing the Motability Scheme at TrustFord Birmingham. We wish you many happy miles in your new car!
Warm regards,
Janet
TrustFord Birmingham Team - Rating 5.0Dec 15, 2025Very helpful and friendly explained everything to me and showed me inside the car how things workResponse from TrustFord BirminghamDec 15, 2025Hello Karen
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team helpful and friendly. It's great to know that the explanations and demonstrations inside the car were beneficial for you. We always strive to ensure our customers have a clear understanding of how everything works, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Dec 9, 2025Very helpfulResponse from TrustFord BirminghamDec 9, 2025Dear Claire
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service very helpful. At TrustFord Birmingham, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Dec 9, 2025I couldn’t believe how easy it was. From start to finish. And the lady organising the vehicle pick up. Was lovely as well. Could only say good things about the whole experience. Thank you.Response from TrustFord BirminghamDec 9, 2025Hello David
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found the process easy and enjoyable from start to finish. It's wonderful to know that our team, especially the lady who organized the vehicle pick-up, made a positive impression on you. Your kind words and perfect rating mean a lot to us. We are committed to providing excellent service and are delighted that we could meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Dec 3, 2025Angela was very helpful and explained what I needed to knowResponse from TrustFord BirminghamDec 4, 2025Dear Philip
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that Angela was able to assist you effectively and provide the information you needed. Your feedback is incredibly valuable to us, and we are delighted to know that you had a great experience at TrustFord Birmingham. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Dec 2, 2025The sales assistant was really helpful and very friendly and professional .
Very pleased .Response from TrustFord BirminghamDec 4, 2025Dear Ninette
Thank you so much for taking the time to share your positive experience with us at TrustFord Birmingham. We are thrilled to hear that our sales assistant was able to provide you with helpful, friendly, and professional service. Your satisfaction is our top priority, and your kind words and perfect rating mean a lot to us.
We look forward to welcoming you back in the future and assisting you with any of your mobility needs.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Dec 2, 2025Great service very fastResponse from TrustFord BirminghamDec 2, 2025Hello Aroon
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you received great service and that everything was handled quickly. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Dec 1, 2025Lovely lady, she knew a lot about the carResponse from TrustFord BirminghamDec 2, 2025Dear Lynda
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team member and that her knowledge about the car was helpful to you. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Nov 28, 2025Very polite,Response from TrustFord BirminghamDec 2, 2025Hello Selma,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team to be very polite. Providing excellent customer service is a top priority for us at TrustFord Birmingham, and your feedback is truly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Nov 26, 2025Jeanette Roberts is excellent to deal with, nothing is too much trouble which makes the whole process very smooth.Response from TrustFord BirminghamNov 27, 2025Dear Margaret
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Jeanette Roberts provided you with excellent service and made the process smooth for you. Your feedback is incredibly valuable to us, and it’s great to know that our efforts to provide exceptional service are appreciated. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Nov 25, 2025Very friendly knew all about te scheme and product.Response from TrustFord BirminghamNov 25, 2025Dear Andre
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our team friendly and knowledgeable about the Motability Scheme and our products. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.
Best regards,
Janet
TrustFord Birmingham Team
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience at TrustFord Birmingham. Janet will be delighted to know that her assistance made a difference during your visit. Your feedback is incredibly valuable to us, and we are committed to maintaining the high standards that you have experienced.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store.
Best regards,
The TrustFord Birmingham Team