Motability Scheme at TrustFord Birmingham

4.9
Rating 4.9
(379 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00

Welcome to TrustFord Birmingham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.

Contact information

Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Phone Number
Call TrustFord Birmingham on 0121 371 0991
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jeanette Roberts
  • Angela Bird
  • Clare Beecham
  • Mike Dyson
  • Mujnu Hussain
  • Kate Bryant
  • Akthar Hussain
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Lee Beckett
  • Samantha Beckett
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Birmingham

  • Rating 5.0
    Excellent
    Response from TrustFord Birmingham
    Thank you for your high star rating.
  • Rating 5.0
    Everything was done as expected nice and easy no pressure
    Response from TrustFord Birmingham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    V good
    Response from TrustFord Birmingham
    Thank you for your high star rating.
  • Rating 5.0
    Polite and very good
    Response from TrustFord Birmingham
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Angela was very helpful and explained everything
    Response from TrustFord Birmingham
    Hi Sarah, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your application experience with Angela, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    My experience with ford was brilliant great job
    Response from TrustFord Birmingham
    Hello George and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Clare was fantastic with the whole process
    Kept me informed
    Helped with all info needed
    Went into detail when collecting car too.
    Clare is a credit to Ford and the motability scheme
    Response from TrustFord Birmingham
    Hi Debbie, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Clare receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Very good
    Response from TrustFord Birmingham
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great service, pick up and return
    Response from TrustFord Birmingham
    Thank you for the great review and the feedback on TrustFord Erdington, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 4.0
    Great experience
    Response from TrustFord Birmingham
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Professional friendly and very courteous. Made sure a courtesy car was available on the day of service.
    Response from TrustFord Birmingham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Very helpful
    Response from TrustFord Birmingham
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Jeanett is a pleasure to deal with. You should give her a pay rise £££
    Response from TrustFord Birmingham
    Thank you for the great review and the feedback on Jeanett, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Everything was spot on really good service
    Response from TrustFord Birmingham
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Gorgeous staff,ready to help
    Response from TrustFord Birmingham
    We are so happy to hear you had such a great experience.
  • Rating 5.0
    Staff were very friendly and helpful was a great experience Frances Katuzian
    Response from TrustFord Birmingham
    Hi Marshall, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with TrustFord Erdington, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Excellent friendly service.
    Response from TrustFord Birmingham
    Hello Sandra C.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    From the very first contact everything went really smoothly and I was 100% satisfied with the whole process thank you
    Response from TrustFord Birmingham
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
  • Rating 5.0
    I was very pleased with my experince
    Response from TrustFord Birmingham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Happy with the service I got with ford
    Response from TrustFord Birmingham
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

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