Motability Scheme at TrustFord Birmingham

4.9
Rating 4.9
(417 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Birmingham

Motability Scheme at TrustFord Birmingham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Get directions
Phone Number
Call TrustFord Birmingham on 0121 371 0991
0121 371 0991
0121 371 0991
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jeanette Roberts
  • Angela Bird
  • Clare Beecham
  • Mike Dyson
  • Mujnu Hussain
  • Kate Bryant
  • Akthar Hussain
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Samantha Beckett
  • Melissa Anderson
  • Nathan Mcmahon
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Birmingham

  • Rating 5.0
    Angie was Very efficient helpful and friendly
    Response from TrustFord Birmingham
    Dear Linda O.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Angie provided you with efficient, helpful, and friendly service. Your feedback is incredibly valuable to us, and it’s always a pleasure to know when our team members are making a positive impact.

    If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Good experience well treated.
    Response from TrustFord Birmingham
    Hello Alan,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a good experience and felt well treated at TrustFord Birmingham. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Lady that took.my details was really lovely as was the guy that dealt with me when I returned the vehicle
    Response from TrustFord Birmingham
    Hello Christopher B.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our team at TrustFord Birmingham. It's great to know that both the lady who took your details and the gentleman who assisted you upon returning the vehicle made your visit enjoyable. We strive to provide excellent service to all our customers, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Jeanette was amazing, she was very informative and supported me through the whole process
    Response from TrustFord Birmingham
    Hello Sara,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Jeanette at TrustFord Birmingham. It's fantastic to know that she was able to provide you with the information and support you needed throughout the process. Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Jeanette and the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Very very helpfull. Jeanette put me at ease showing me round the controls of my car
    Response from TrustFord Birmingham
    Dear Helen J.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Jeanette was able to put you at ease and assist you with the controls of your car. Providing excellent service and ensuring our customers feel comfortable and supported is our top priority. Your feedback is greatly appreciated and will be shared with Jeanette and the team. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Brilliant couldn't of helped enough
    Response from TrustFord Birmingham
    Hello Wayne,

    Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at TrustFord Birmingham. Our team is dedicated to providing the best service possible, and it's great to know we hit the mark for you. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    I can’t believe how amazing it is mobility scheme , I m so happy onestly , hangs my mood , thank you sooo much
    Response from TrustFord Birmingham
    Dear Elena B.,

    Thank you so much for your wonderful review! We are thrilled to hear how happy you are with the Motability Scheme and that it has positively impacted your mood. Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

    Best wishes,
    The TrustFord Birmingham Team
  • Rating 5.0
    Excellent customer service
    Response from TrustFord Birmingham
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Very happy with the way everything went.
    Response from TrustFord Birmingham
    Hello Andrew D.,

    Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you were very happy with the way everything went. Our team at TrustFord Birmingham is dedicated to providing excellent service, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    I’m Verry satisfied, than you
    Response from TrustFord Birmingham
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Wouldn't go any where else Angela is grrat
    Response from TrustFord Birmingham
    Thank you for choosing us for your Motability car, and we are pleased to see that Angela gave you a great customer experience. We look forward to seeing you again soon. Janet
  • Rating 5.0
    An amazing experience once again everything went smoothly and the staff are respectful kind and well experienced thanks yo all staff at ford especially Mike
    Response from TrustFord Birmingham
    Hi Jennifer, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Mike receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    Excellent
    Response from TrustFord Birmingham
    Thank you for your high star rating.
  • Rating 5.0
    Excellent service very polite very helpful
    Response from TrustFord Birmingham
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    1st class

    Claire has dealt with us for 6 years now, she always goes the extra mile, always listens, she's absolutely brilliant
    Response from TrustFord Birmingham
    Hi Christopher, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Claire receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Very good excellent infact
    Response from TrustFord Birmingham
    Hi Anne, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with TrustFord Erdington, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Very quick and professional. Friendly staff
    Response from TrustFord Birmingham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Very good
    Response from TrustFord Birmingham
    Thank you for your high star rating.
  • Rating 5.0
    Excellent service always is nice kind person goes through everything so we understand
    Response from TrustFord Birmingham
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Very good and quick
    Response from TrustFord Birmingham
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

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