Motability Scheme at TrustFord Birmingham

4.9
Rating 4.9
(488 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Birmingham

Motability Scheme at TrustFord Birmingham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Get directions
Phone Number
Call TrustFord Birmingham on 0121 371 0991
0121 371 0991
0121 371 0991
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jeanette Roberts
  • Angela Bird
  • Clare Beecham
  • Mike Dyson
  • Mujnu Hussain
  • Kate Bryant
  • Akthar Hussain
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Samantha Beckett
  • Nathan Mcmahon
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Birmingham

  • Rating 5.0
    She was very kind helpful and allowed me ti make up my own nund and gave me all the information I needed she was very very patient
    Response from TrustFord Birmingham
    Hello Makeda J.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Birmingham. Our team is dedicated to providing helpful and patient service, and it's great to know that you felt supported in making your decision. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    I had a positive helpful experience. Angela and Kate was friendly each time I spoke or had communication with either . I’m satisfied with how my car was available and how quick Angela got it sorted Thank you.
    Response from TrustFord Birmingham
    Dear Philip T.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a positive and helpful experience at TrustFord Birmingham. Angela and Kate will be delighted to know that their friendly and efficient service made a difference during your visits. It's wonderful to know that you are satisfied with how quickly Angela was able to sort out your car. Your feedback is greatly appreciated and motivates us to continue providing excellent service.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    TrustFord Birmingham Team
  • Rating 5.0
    Kate Bryant was such an amazing enthusiastic and wonderful person to interact with. Made me feel very relaxed anxiety was at minimum and went above and beyond anything we were expecting. She deserves a commendation for the wonderful service and caring nature that she has. As well as the fact we had a good laugh.
    Response from TrustFord Birmingham
    Dear Korrina N.,

    Thank you so much for taking the time to share your wonderful experience with us at TrustFord Birmingham. We are thrilled to hear that Kate Bryant made such a positive impact during your visit. It's fantastic to know that her enthusiasm and caring nature helped put you at ease and made your experience enjoyable.

    We are incredibly proud of our team members like Kate, who go above and beyond to ensure our customers feel comfortable and valued. Your kind words and commendation will certainly be shared with her and the rest of our team.

    Thank you once again for your feedback and for choosing the Motability Scheme at TrustFord Birmingham. We look forward to welcoming you back in the future.

    Best regards,

    TrustFord Birmingham Team
  • Rating 5.0
    Met all of my needs and expectations. I wouldn’t go anywhere else as they deliver a first class service
    Response from TrustFord Birmingham
    Dear Margaret B.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that we met all of your needs and expectations. Providing first-class service is something we strive for every day, and knowing that you wouldn't go anywhere else is the highest compliment we could receive.

    Your kind words and perfect rating truly motivate our team to continue delivering exceptional service to all our customers. If you ever need any assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support and trust in the Motability Scheme at TrustFord Birmingham.

    Warm regards,

    TrustFord Birmingham
  • Rating 5.0
    Mujnu Hussain was brilliant polite supportive informative and pleasant ❤️
    Response from TrustFord Birmingham
    Dear Angela B.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Mujnu Hussain provided you with a brilliant and supportive experience. Your kind words and the perfect rating mean a lot to us and motivate our team to continue delivering excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    The TrustFord Birmingham Team
  • Rating 5.0
    excellent service
    Response from TrustFord Birmingham
    Hello Johnathon J.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service at TrustFord Birmingham. Our team is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Excellent staff and helpful can't fault the service we received thank you very much
    Response from TrustFord Birmingham
    Hello Graham R.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our staff excellent and helpful. Providing top-notch service is our priority, and it's wonderful to know we met your expectations. Your kind words and perfect rating mean a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    They were absolutely fantastic.
    Response from TrustFord Birmingham
    Hello Rahma H.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at TrustFord Birmingham. Your feedback is incredibly valuable, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Angela was helpful in as many ways as can be and also Kate when I visited the dealer ship . Thank you
    Response from TrustFord Birmingham
    Hello Philip,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Angela and Kate were able to assist you during your visit to TrustFord Birmingham. Our team is dedicated to providing the best service possible, and it's always rewarding to know when we've met our customers' expectations.

    If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The TrustFord Birmingham Team
  • Rating 5.0
    Very good customer service
    Response from TrustFord Birmingham
    Dear Deborah R.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good customer service experience with us at TrustFord Birmingham. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Angie was nothing but helpful and informative during the whole process. Helped me find the car that I wanted and explained everything in detail for me. Thanks for making it such a easy process.
    Response from TrustFord Birmingham
    Dear Niamh P.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Angie was able to assist you effectively and make the process of finding your car smooth and informative. Your satisfaction is our top priority, and it's fantastic to know that Angie provided the detailed support you needed. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Great service and really helpful
    Response from TrustFord Birmingham
    Hello Deanna,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received great service and found our team to be really helpful. Your feedback is incredibly important to us, and it motivates us to continue providing the best possible experience for all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very friendly kind and helpful.
    Response from TrustFord Birmingham
    Dear Joan J.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team at TrustFord Birmingham to be friendly, kind, and helpful. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Very efficient and fantastic customer liaison.
    Response from TrustFord Birmingham
    Dear Thomas B.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service efficient and appreciated our customer liaison efforts. At TrustFord Birmingham, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Great help great service
    Response from TrustFord Birmingham
    Hello David R.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received great help and service during your visit to TrustFord Birmingham. Our team is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very smooth and efficient service. Waited for mot to be completed and it only took just over an hour.
    Response from TrustFord Birmingham
    Dear Margaret L.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a smooth and efficient experience with our service. It's great to know that the MOT was completed promptly and met your expectations. Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Good thank you
    Response from TrustFord Birmingham
    Hello Eva R.,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us at TrustFord Birmingham. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Kate Bryant was such a wonderful young lady she made both me and my husband comfortable. She was kind and showed us the car we wanted and put it all through she is a wonderful member of the ford mobility team
    Response from TrustFord Birmingham
    Dear Korrina N.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Kate Bryant made both you and your husband feel comfortable and provided you with the exceptional service you deserve. It's great to know that she was able to assist you in finding the car you wanted and made the process smooth for you.

    We are proud to have Kate as a part of our Ford Mobility team, and your kind words will surely be shared with her. Your satisfaction is our top priority, and we are delighted to have met your expectations.

    Thank you once again for your kind review and for choosing the Motability Scheme at TrustFord Birmingham. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Warm regards,

    TrustFord Birmingham Team
  • Rating 2.0
    2 hours of waiting was not good
    Response from TrustFord Birmingham
    Dear Shirley,

    Thank you for taking the time to share your feedback with us. I am sorry to hear about your recent experience at TrustFord Birmingham and the inconvenience caused by the wait time. We strive to provide efficient and timely service to all our customers, and it seems we fell short in your case.

    Your feedback is invaluable to us as it helps us identify areas for improvement. We are currently reviewing our processes to ensure that we can provide a better experience for our customers in the future.

    Thank you for bringing this to our attention.

    Best regards,

    Janet
    TrustFord Birmingham Team
  • Rating 5.0
    Professional and would recommend
    Response from TrustFord Birmingham
    Hello Stephen,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service professional and that you would recommend us. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham

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