Motability Scheme at TrustFord Birmingham

4.9
Rating 4.9
(524 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Birmingham

Motability Scheme at TrustFord Birmingham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Get directions
Phone Number
Call TrustFord Birmingham on 0121 371 0991
0121 371 0991
0121 371 0991
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jeanette Roberts
  • Angela Bird
  • Clare Beecham
  • Mike Dyson
  • Mujnu Hussain
  • Kate Bryant
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Samantha Beckett
  • Nathan Mcmahon
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Birmingham

  • Rating 5.0
    Jeanette is lovely. It's our 3rd motability family car from her. Very attentive, fantastic service and good communication. Thanks Jeanette for your support.
    Response from TrustFord Birmingham
    Dear Alice

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Jeanette has provided you with attentive and fantastic service once again. It's always a pleasure to assist you and your family with your Motability needs. Your kind words and continued trust mean a lot to us. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    The TrustFord Birmingham Team
  • Rating 5.0
    Always have a good experience at Ford they very polite and helpful especially muj he a very helpful
    Response from TrustFord Birmingham
    Hello Ryan

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you've consistently had good experiences with us at TrustFord Birmingham. It's wonderful to know that our team, especially Muj, has been polite and helpful during your visits. Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Jeanette was friendly and helpful throughout the process of ordering the car
    Response from TrustFord Birmingham
    Dear Clair

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Jeanette was able to provide you with friendly and helpful service throughout your car ordering process. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience with the Motability Scheme at TrustFord Birmingham.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Janet
    TrustFord Birmingham Team
  • Rating 5.0
    I popped in to the ford garage to look at new cars on the motability scheme. I met a professional gentleman called Michael Dyson he is Fords dealer for the motability scheme very polite and professional man. With his advice and my needs I ordered a Ford Puma with him. Thank you.
    Response from TrustFord Birmingham
    Dear Dominic

    Thank you so much for taking the time to share your experience with us at TrustFord Birmingham. We are thrilled to hear that Michael Dyson provided you with the professional and polite service you deserve while exploring the Motability Scheme. It's wonderful to know that his advice helped you choose the Ford Puma that suits your needs.

    Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing TrustFord Birmingham.

    Best regards,

    The TrustFord Birmingham Team
  • Rating 5.0
    Michael was a pleasure to deal with
    Response from TrustFord Birmingham
    Thank you so much for your kind words! We are so happy to hear that Michael was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Very nice man thankyou

    Response from TrustFord Birmingham
    Hello Christina

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our team at TrustFord Birmingham. Your feedback is greatly appreciated and will be shared with the team to continue inspiring excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very helpful. They collected the car for MOT then returned.
    Response from TrustFord Birmingham
    Hello Dean

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service helpful and that the car collection and return for the MOT went smoothly. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Very good ever a nice lady and named Janet very helpful
    Response from TrustFord Birmingham
    Dear Michael

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience at TrustFord Birmingham. Janet will be delighted to know that her assistance made a difference during your visit. Your feedback is incredibly valuable to us, and we are committed to maintaining the high standards that you have experienced.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store.

    Best regards,

    The TrustFord Birmingham Team
  • Rating 5.0
    Fast service
    Response from TrustFord Birmingham
    Hello Raymond,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you experienced fast service at TrustFord Birmingham. Our team is dedicated to providing efficient and high-quality service to all our customers, and it's wonderful to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very nice lady
    Response from TrustFord Birmingham
    Hello Stephane

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with our team at TrustFord Birmingham. It's wonderful to know that our staff made a great impression on you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Excellent service, car returned washed and vacuumed.
    Response from TrustFord Birmingham
    Dear Diane

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you received excellent service and that your car was returned washed and vacuumed. Our team at TrustFord Birmingham is dedicated to providing the best experience possible, and your kind words are truly appreciated.

    If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Very organised and easy collection, thank you 😊 A*****
    Response from TrustFord Birmingham
    Hello Kevin,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found the collection process organized and easy. Your kind words and top rating mean a lot to us and motivate our team to continue providing excellent service. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Was amazing very helpful.
    Response from TrustFord Birmingham
    Hello Zahid

    Thank you so much for your wonderful review! We are thrilled to hear that you found our service amazing and very helpful. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Absolutely brilliant.,
    Response from TrustFord Birmingham
    Hello Declan,

    Thank you so much for your fantastic review! We're thrilled to hear that you had an absolutely brilliant experience with us at TrustFord Birmingham. Providing top-notch service and quality mobility equipment is our priority, and your feedback reassures us that we're on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    A very pleasant and enjoyable
    Experience.
    Response from TrustFord Birmingham
    Dear Leonard

    Thank you so much for taking the time to share your experience with us at TrustFord Birmingham. We are thrilled to hear that you had a very pleasant and enjoyable experience with our Motability Scheme. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    We strive to provide the best service possible, and your perfect rating of 5.0 is a testament to our team's dedication. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your kind words. We look forward to serving you again in the future.

    Warm regards,


    TrustFord Birmingham Team
  • Rating 5.0
    Absolutely amazing 🤩
    Friendly and approachable 👍
    Respectful and informative 👍
    Hot chocolate drink supplied was the deal breaker 😁 👍
    All round 💯 fantastic service
    5 ⭐️
    Response from TrustFord Birmingham
    Hello Lisa,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with us at TrustFord Birmingham. Our team strives to be friendly, respectful, and informative, and it’s fantastic to know that we met your expectations.

    Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Janet
    TrustFord Birmingham Team
  • Rating 5.0
    The man that sold me the my new car went above and beyond for me at the Ford Garage in Birmingham. Amazing service I received yesterday.

    Caroline Keane
    Response from TrustFord Birmingham
    Dear Caroline,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an amazing experience at our Ford Garage in Birmingham. Our team is dedicated to providing exceptional service, and it’s fantastic to know that the salesperson went above and beyond to assist you with your new car purchase.

    Your kind words and perfect rating mean a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at TrustFord Birmingham. We wish you many happy miles in your new car!

    Warm regards,

    Janet
    TrustFord Birmingham Team
  • Rating 5.0
    Very helpful and friendly explained everything to me and showed me inside the car how things work
    Response from TrustFord Birmingham
    Hello Karen

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team helpful and friendly. It's great to know that the explanations and demonstrations inside the car were beneficial for you. We always strive to ensure our customers have a clear understanding of how everything works, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very helpful
    Response from TrustFord Birmingham
    Dear Claire

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service very helpful. At TrustFord Birmingham, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    I couldn’t believe how easy it was. From start to finish. And the lady organising the vehicle pick up. Was lovely as well. Could only say good things about the whole experience. Thank you.
    Response from TrustFord Birmingham
    Hello David

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found the process easy and enjoyable from start to finish. It's wonderful to know that our team, especially the lady who organized the vehicle pick-up, made a positive impression on you. Your kind words and perfect rating mean a lot to us. We are committed to providing excellent service and are delighted that we could meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Birmingham Team

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