The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Birmingham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.
With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.
Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.
Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.
Contact information
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Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Day of the Week | Opening hours |
---|---|
Monday | 08:30 - 18:00 |
Tuesday | 08:30 - 18:00 |
Wednesday | 08:30 - 18:00 |
Thursday | 08:30 - 18:00 |
Friday | 08:30 - 18:00 |
Saturday | 08:30 - 17:00 |
Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Jeanette Roberts
- Angela Bird
- Clare Beecham
- Mike Dyson
- Mujnu Hussain
- Kate Bryant
- Akthar Hussain
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Day of the Week | Opening hours |
---|---|
Monday | 07:30 - 18:00 |
Tuesday | 07:30 - 18:00 |
Wednesday | 07:30 - 18:00 |
Thursday | 07:30 - 18:00 |
Friday | 07:30 - 18:00 |
Saturday | 08:00 - 13:00 |
Sunday | Closed |
Motability service specialists:
- Samantha Beckett
- Nathan Mcmahon
Accessibility features at TrustFord Birmingham
- Accessible car parkingAdditional InformationThe dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK
- Accessible toiletAdditional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceAdditional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesAdditional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceAdditional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableAdditional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesAdditional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at TrustFord Birmingham
- Rating 5.0Oct 3, 2025Great help great service
- Rating 5.0Oct 2, 2025Very smooth and efficient service. Waited for mot to be completed and it only took just over an hour.Response from TrustFord BirminghamOct 3, 2025Dear Margaret L.,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a smooth and efficient experience with our service. It's great to know that the MOT was completed promptly and met your expectations. Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Sep 30, 2025Good thank youResponse from TrustFord BirminghamOct 1, 2025Hello Eva R.,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us at TrustFord Birmingham. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 30, 2025Kate Bryant was such a wonderful young lady she made both me and my husband comfortable. She was kind and showed us the car we wanted and put it all through she is a wonderful member of the ford mobility teamResponse from TrustFord BirminghamOct 1, 2025Dear Korrina N.,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Kate Bryant made both you and your husband feel comfortable and provided you with the exceptional service you deserve. It's great to know that she was able to assist you in finding the car you wanted and made the process smooth for you.
We are proud to have Kate as a part of our Ford Mobility team, and your kind words will surely be shared with her. Your satisfaction is our top priority, and we are delighted to have met your expectations.
Thank you once again for your kind review and for choosing the Motability Scheme at TrustFord Birmingham. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
TrustFord Birmingham Team - Rating 2.0Sep 26, 20252 hours of waiting was not goodResponse from TrustFord BirminghamSep 26, 2025Dear Shirley,
Thank you for taking the time to share your feedback with us. I am sorry to hear about your recent experience at TrustFord Birmingham and the inconvenience caused by the wait time. We strive to provide efficient and timely service to all our customers, and it seems we fell short in your case.
Your feedback is invaluable to us as it helps us identify areas for improvement. We are currently reviewing our processes to ensure that we can provide a better experience for our customers in the future.
Thank you for bringing this to our attention.
Best regards,
Janet
TrustFord Birmingham Team - Rating 5.0Sep 26, 2025Professional and would recommendResponse from TrustFord BirminghamSep 26, 2025Hello Stephen,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service professional and that you would recommend us. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Birmingham.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Sep 25, 2025Was an excellent service . The person collecting car helped my mum get her seat back in position and talked her through what had been done .Response from TrustFord BirminghamSep 25, 2025Dear Margaret I.,
Thank you so much for taking the time to share your positive experience with us at TrustFord Birmingham. We are thrilled to hear that you received excellent service and that our team member was able to assist your mum with her seat and explain the work that was done. Providing helpful and attentive service is our top priority, and your feedback is greatly appreciated. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 25, 2025Excellent service Mike the Motability specialist was really helpful and kept me up to date with the progress from day oneResponse from TrustFord BirminghamSep 25, 2025Dear Cheryl W.,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had an excellent experience with our service. Mike, our Motability specialist, is dedicated to ensuring our customers are well-informed and supported throughout the process, and it's great to know he was able to assist you effectively.
Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing TrustFord Birmingham.
Best regards,
Janet
TrustFord Birmingham Team - Rating 5.0Sep 23, 2025Very helpful and quickResponse from TrustFord BirminghamSep 23, 2025Hello Deanna,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service both helpful and quick. Our team at TrustFord Birmingham is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again
The TrustFord Birmingham Team - Rating 5.0Sep 19, 2025Very friendly peopleResponse from TrustFord BirminghamSep 23, 2025Hello Gary,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our team to be very friendly. Providing excellent customer service is a top priority for us at TrustFord Birmingham, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Sep 19, 2025Excellent great job on car explained brilliant and hospitality whist waiting was also brilliant many thanks to your ford teamResponse from TrustFord BirminghamSep 23, 2025Dear Graham B.,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience with our team at TrustFord Birmingham. It's fantastic to know that the explanation of your car and the hospitality you received while waiting met your expectations. Your kind words are greatly appreciated and will be shared with the entire team. We look forward to welcoming you back in the future.
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 18, 2025My experience with Muj was outstanding…
Treated me as a valued customer..
💯 %Response from TrustFord BirminghamSep 18, 2025Dear Mavelin R.,
Thank you so much for taking the time to share your wonderful feedback about your experience with Muj at TrustFord Birmingham. We are thrilled to hear that you felt valued as a customer and that your experience was outstanding. Your satisfaction is our top priority, and it’s incredibly rewarding to know that we met your expectations.
Your kind words and perfect rating mean a lot to us and will certainly be shared with Muj and the rest of our team. We look forward to welcoming you back in the future and continuing to provide you with excellent service.
Warm regards,
The TrustFord Birmingham Team - Rating 5.0Sep 8, 2025Great experience quick and efficientResponse from TrustFord BirminghamSep 8, 2025Hello Kian,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us and found our service quick and efficient. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 7, 2025Kept me informed all the time. On picking up the car they went over all the features so l knew all I needed to know. They even showed me how to connect the appResponse from TrustFord BirminghamSep 7, 2025Hello Karina,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Birmingham. Keeping our customers informed and ensuring they are comfortable with their new vehicle is a top priority for us. It's great to know that you found the feature overview and app connection demonstration helpful. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 5, 2025Very good service and very helpfulResponse from TrustFord BirminghamSep 7, 2025Hello Stephen,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received very good service and found our team to be helpful. Your feedback is incredibly important to us, and it motivates us to continue providing the best possible experience for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Birmingham Motability Scheme Team - Rating 5.0Sep 4, 2025Jeanette is great, sorts everything out for us and very friendly. Nothing too much trouble.Response from TrustFord BirminghamSep 4, 2025Dear Margaret L.,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Jeanette at TrustFord Birmingham. It's fantastic to know that she was able to assist you effectively and make your visit enjoyable. We strive to provide excellent service, and your feedback is a great reminder of why we do what we do. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The Motability Scheme Team at TrustFord Birmingham - Rating 5.0Sep 3, 2025It was wonderfulResponse from TrustFord BirminghamSep 4, 2025Dear Sonia J.,
Thank you so much for taking the time to share your wonderful review with us! We are thrilled to hear that you had a positive experience at TrustFord Birmingham. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 2, 2025Really good went above and beyondResponse from TrustFord BirminghamSep 4, 2025Hello Stephen,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Birmingham. Our team is dedicated to going above and beyond for our customers, and it's fantastic to know that our efforts made a difference for you.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 2, 2025Great serviceResponse from TrustFord BirminghamSep 2, 2025Hello Kian W.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service at TrustFord Birmingham. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team - Rating 5.0Sep 2, 2025Excellent service and communication a pleasure to deal with nice and simple thankyouResponse from TrustFord BirminghamSep 2, 2025Hello Mark E.,
Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you had an excellent experience with our service and communication. It's always our goal to make the process as smooth and enjoyable as possible for our customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Birmingham Team
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received great help and service during your visit to TrustFord Birmingham. Our team is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Birmingham Team