Motability Scheme at TrustFord Birmingham

4.9
Rating 4.9
(451 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00

Welcome to TrustFord Birmingham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Birmingham on 01213710991 to make an appointment with our Motability Scheme specialist.

Contact information

Address
971 Kingsbury Road
Erdington
Birmingham B24 9QB
GB
Phone Number
Call TrustFord Birmingham on 0121 371 0991
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jeanette Roberts
  • Angela Bird
  • Clare Beecham
  • Mike Dyson
  • Mujnu Hussain
  • Kate Bryant
  • Akthar Hussain
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Samantha Beckett
  • Melissa Anderson
  • Nathan Mcmahon
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Birmingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Birmingham

  • Rating 5.0
    Kate was incredible! She has made everything so smooth and easy and a pleasure to be around. Kate had gone above and beyond so a big thank you to her and everyone at Ford.
    Response from TrustFord Birmingham
    Hello Ben F.,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Kate made your experience with us smooth and enjoyable. It's always our goal to go above and beyond for our customers, and we're delighted that Kate was able to do just that for you. Your kind words and perfect rating mean a lot to us and will surely be shared with Kate and the entire team at TrustFord Birmingham. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very good
    Response from TrustFord Birmingham
    Dear Sandra D.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with the Motability Scheme at TrustFord Birmingham. Your feedback is incredibly important to us, and we are delighted to know that we met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    TrustFord Birmingham Team
  • Rating 5.0
    Fantastic to deal with most helpful highly recommend to everyone
    Response from TrustFord Birmingham
    Hello William N.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at TrustFord Birmingham. Your recommendation means a lot to us, and we are delighted to know that our team was able to assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Angie was excellent very friendly and helpful I would definitely recommend this dealership
    Response from TrustFord Birmingham
    Dear Linda O.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Angie provided you with such a friendly and helpful experience at TrustFord Birmingham. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience with our dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Claire was very helpful
    Response from TrustFord Birmingham
    Dear Tracey R.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that Claire was able to assist you so effectively. Your positive feedback is greatly appreciated and will be shared with Claire and the rest of our team. We strive to provide the best service possible, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Customer service excellent Jeanette was a diamond, explained in detail how the scheme works,what happens and when. I would definitely recommend to anyone.

    Response from TrustFord Birmingham
    Hello Claire,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our customer service to be excellent. At TrustFord Birmingham, we strive to provide the best experience possible for all our customers, and your feedback truly means a lot to us. If there is anything else we can do for you or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Great service
    Response from TrustFord Birmingham
    Hi Luke D.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our service at TrustFord Birmingham. Providing excellent service is our top priority, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Fab
    Response from TrustFord Birmingham
    Hello Brenda,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a fabulous experience with the Motability Scheme at TrustFord Birmingham. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 1.0
    Absolute rubbish customer service put phone down after been on hold twice for 12 mins each time.
    Response from TrustFord Birmingham
    Hello Anthony,

    Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience with our customer service. We strive to provide excellent service to all our customers, and it's clear we fell short in your case.

    Please know that your feedback is important to us, and we are taking steps to address the issues you've highlighted. If you would like to discuss this further or if there's anything specific we can do to assist you, please don't hesitate to reach out to us directly.

    We appreciate your patience and hope to have the opportunity to serve you better in the future.

    Best regards,

    TrustFord Birmingham
  • Rating 5.0
    Excellent from start to finish.
    Response from TrustFord Birmingham
    Hello David H.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that your experience with the Motability Scheme at TrustFord Birmingham was excellent from start to finish. Our team is dedicated to providing the best service possible, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Mike looked after us from start to finish. Very helpful and knowledgeable
    Response from TrustFord Birmingham
    Dear Maizie W.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Mike was able to assist you from start to finish and that you found his help both knowledgeable and helpful. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience at TrustFord Birmingham.

    If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The Motability Scheme Team at TrustFord Birmingham
  • Rating 5.0
    Great experience
    Response from TrustFord Birmingham
    Hello Alan G.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great experience at TrustFord Birmingham. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    The TrustFord Birmingham Team
  • Rating 5.0
    Muj was brilliant lovely man couldn’t fault him one bit
    Response from TrustFord Birmingham
    Hello Bradley,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Muj provided you with an exceptional experience. It's always our goal to ensure our customers feel valued and well taken care of, and your feedback confirms we're on the right track. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 4.0
    Very helpfull and informative
    Response from TrustFord Birmingham
    Hello Robert A.,

    Thank you for taking the time to leave us a review. We’re delighted to hear that you found our service helpful and informative. Your feedback is invaluable to us as we strive to provide the best possible experience for our customers. If there’s anything more we can do to assist you or improve your experience, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Very good customer service
    Response from TrustFord Birmingham
    Hello Rofiqul R.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at TrustFord Birmingham. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 1.0
    Very disappointed, poor customer service, no work had been carried out, breaks are still noisy when applied, add blu wasn’t topped up, black grease marks inside on the seats and door interiors not happy at all
    Response from TrustFord Birmingham
    Dear Safiyah,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at TrustFord Birmingham. It is disappointing to learn that the service you received did not meet your expectations and that there were unresolved issues with your vehicle.

    We strive to provide excellent customer service and ensure that all work is completed to a high standard. I apologize for the inconvenience caused by the noisy brakes, the add blue not being topped up, and the presence of grease marks inside your vehicle. This is not the level of service we aim to deliver.

    Please know that your feedback is important to us, and we are committed to addressing these concerns.

    Thank you for bringing this to our attention, and I hope we can restore your confidence in our services.

    Kind regards,

    [Your Name]
    [Your Position]
    TrustFord Birmingham
  • Rating 5.0
    Very good
    Response from TrustFord Birmingham
    Dear Sandra D.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a very good experience with us at TrustFord Birmingham. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    It was very easy going and comfortable throughout the process choosing or ordering car
    Response from TrustFord Birmingham
    Hello Umm H.,

    Thank you so much for taking the time to share your experience with us at TrustFord Birmingham. We are thrilled to hear that you found the process of choosing and ordering your car to be easy and comfortable. Our team strives to make every step as smooth as possible for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    Excellent service helped with everything from booking the car to receiving the car jannet was very helpful
    Response from TrustFord Birmingham
    Hello Connor,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with our service. It's wonderful to know that Jannet was able to assist you effectively from booking to receiving your car. We strive to provide the best service possible, and your feedback is greatly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Birmingham Team
  • Rating 5.0
    The best
    Response from TrustFord Birmingham
    Dear Cynthia R.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at TrustFord Birmingham. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Birmingham Team

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