Motability Scheme at TL Darby Volkswagen Burton

Motability Scheme at TL Darby Volkswagen Burton

4.5
Rating 4.5
(39 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
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Contact information

Address
Centrum East Retail Park
Eighth Avenue
Burton-On-Trent DE14 2WG
GB
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Phone Number
Call TL Darby Volkswagen Burton on 01283 531331
01283 531331
01283 531331
Website

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Email

tim.leech@tldarbyvolkswagen.co.uk

Reviews

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Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Chris Faultless
  • Chloe Tipper-Dolman
We recommend calling and booking an appointment before visiting.

Accessibility features at TL Darby Volkswagen Burton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to TL Darby Volkswagen Burton

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Our trained Motability specialists are here to support you throughout the duration of your lease.

TL Darby Volkswagen Burton can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact TL Darby Volkswagen Burton on 01283531331 to make an appointment with our Motability specialist.

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Reviews at TL Darby Volkswagen Burton

  • Rating 5.0
    Thomas was polite, helpful and friendly. Nothing was too much trouble. My car was MOTed, health checked and washed all within a couple of hours. Kept informed via text message and a link to follow the progress then contacted by telephone to let me know everything was done and ready to collect.
    Lovely place and the staff are wonderful.
    Response from TL Darby Volkswagen Burton
    Dear Liam J.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at TL Darby Volkswagen Burton. It's fantastic to know that Thomas and our team were able to assist you efficiently and keep you informed throughout the process. We strive to provide excellent service and ensure that our customers feel valued and well taken care of.

    Your kind words about our staff and facilities mean a lot to us, and we are delighted that you found everything to your satisfaction. We look forward to welcoming you back in the future and continuing to meet your mobility needs.

    Best regards,

    The TL Darby Volkswagen Burton Team
  • Rating 3.0
    Initial appointment was a bit problematic and kept waiting despite a specific appointment time.
    Response from TL Darby Volkswagen Burton
    Hello Josephine,

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced during your initial appointment. We understand how important it is for our customers to have a timely and smooth experience, and we're sorry that we fell short in this instance.

    Your feedback is invaluable to us as it helps us improve our services. We are committed to ensuring that your future visits are more satisfactory and meet the high standards we strive for. If there's anything specific you would like to discuss or if you have any further concerns, please feel free to reach out to us directly.

    Thank you for choosing TL Darby Volkswagen Burton. We hope to have the opportunity to serve you better in the future.

    Best regards,

    TL Darby Volkswagen Burton Team
  • Rating 5.0
    Toby was very professional courteous
    The car was washed in and out on collection
    Could not fault the personal service given
    And video update on findings
    Highly recommend to family and friends
  • Rating 5.0
    Professional, friendly service x
  • Rating 5.0
    Very helpful and respectful
  • Rating 5.0
    Great customer care and service. Prompt, Informative and technical updates.
  • Rating 5.0
    Excellent service
  • Rating 5.0
    Goes above and beyond to help nothing is to much trouble explains everything clearly highly recommend
  • Rating 5.0
    Very helpful gentleman helped through the process.
  • Rating 4.0
    Amazing sorted it really fast
  • Rating 5.0
    Great experience thank you 😊
  • Rating 5.0
    The gentleman who help was very professional . Very happy with the experience
  • Rating 1.0
    Always poor service from TL Darby VW. This was at least a slight improvement. They were sure an MOT and recall would be done by 5pm. I said I didn’t believe them so they relented and booked a 2 day courtesy car. And surprisingly (not) the car wasn’t ready. So thankfully I learned not to listen to them.

    Trying to get us to pay for things covered by motability was especially poor form seeing as some motability users are particularly vulnerable and may not be aware of their entitlements.
    Communication was polite.
    I did not appreciate having to reschedule the appointment the night before my original date because they’d only just thought to tell me about a recall.
    We really cannot recommend a motability supplier any less than this place. They are appalling.
  • Rating 5.0
    Brilliant very nice man was very clear about it all
  • Rating 5.0
    Sean was absolutely fantastic who served us and went through everything with us to make sure it was the right car for us
  • Rating 4.0
    Customer service good
  • Rating 5.0
    Excellent service
  • Rating 5.0
    Excellent customer service. I suffer with a range of mental health conditions so even entering a dealership never mind ordering my first mobility car. Sean Bunting was fantastic, he recgonisee when I was struggling, offered reassurance, anything he could do to help he did. A massive thank you to Sean at the Burton upon Trent branch!
  • Rating 5.0
    Had to wait almost 2 years for our choice vehicle to arrive during which time communication from the dealer was poor. Handover however was really good. Our opinions of the dealer improved greatly
  • Rating 5.0
    Nice friendly staff,car was ready the time I was told it would be.I do not agree for advertising ect

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