Motability Scheme at Bristol Street Motors Citroen Burton

4.6
Rating 4.6
(42 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today
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Motability Scheme support at Bristol Street Motors Citroen Burton

Motability Scheme at Bristol Street Motors Citroen Burton

Welcome to Motability Scheme at Bristol Street Motors Citroen Burton

Our trained Motability specialists are here to help you choose a car that meets your needs.

Bristol Street Motors Citroen Burton can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Bristol Street Motors Citroen Burton on 03445580316 to make an appointment with their Motability specialist.

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Contact information

Address
Nicholson Way
Off Wellington Road
Burton DE14 2AW
GB
Get directions
Phone Number
Call Bristol Street Motors Citroen Burton on 0344 558 0316
0344 558 0316
0344 558 0316
Website

http://www.bristolstreet.co.uk/motability/citroen/

Email

Email us

Feedback

Leave dealer feedback

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Aaron Morris
  • Thomas Mcloughlin
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday07:30 - 12:30
SundayClosed

Motability service specialists:

  • Scott Newcombe
  • Jamie Fowler
  • Tom Ruzicka
  • Robert Moore
We recommend calling and booking an appointment before visiting.
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Accessibility features at Bristol Street Motors Citroen Burton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Bristol Street Motors Citroen Burton

  • Rating 5.0
    Brilliant from start to finish
    Response from Bristol Street Motors Citroen Burton
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Stop
    Response from Bristol Street Motors Citroen Burton
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    He was very polite with everything. He was also very well mannered and explain everything in the best of detailed and always offered me to ask any separate questions.
    Response from Bristol Street Motors Citroen Burton
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Matthew
  • Rating 5.0
    Staff are extremely helpful and nothing is too much trouble also work/service carried out in a timely manner
    Response from Bristol Street Motors Citroen Burton
    Good morning Graham. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Matthew
  • Rating 5.0
    Always been courteous and helpful
    Response from Bristol Street Motors Citroen Burton
    Good afternoon Stephen. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
  • Rating 5.0
    Tom was brilliant
    Response from Bristol Street Motors Citroen Burton
    Thank you so much for your kind words! We are so happy to hear that Tom was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 5.0
    Excellent service and happy with everything thank you
    Response from Bristol Street Motors Citroen Burton
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Tom was really helpful explained everything
    Response from Bristol Street Motors Citroen Burton
    Good evening, Carol. Thank you so much for your kind words! We are so happy to hear that Tom was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Professional and friendly
    Response from Bristol Street Motors Citroen Burton
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
  • Rating 5.0
    Great service as always
    Response from Bristol Street Motors Citroen Burton
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 4.0
    Good customer service though took a long time but guess that's better than a rushed job
    Response from Bristol Street Motors Citroen Burton
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Good experience.
    Response from Bristol Street Motors Citroen Burton
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Dawn
  • Rating 5.0
    Tom was. Great answewd all our questions without overselling
    Response from Bristol Street Motors Citroen Burton
    Good evening Richard. Thank you so much for your kind words! We are so happy to hear that Tom was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
  • Rating 4.0
    Aron who deLt with us from ordering to hand over was excellent answered all our quires.
    On hand explained what did what on the controls.
    Updated us regularly one order status, went through hand book details. We could not ask for more.
    Made everything so easy from start to finish
    Response from Bristol Street Motors Citroen Burton
    Good afternoon Karen. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
  • Rating 5.0
    AARON who dealed with my notability car was absolutely amazing he had kept in contact from the minute I ordered the car to when I picked it up
    Response from Bristol Street Motors Citroen Burton
    Good afternoon Lewis. Thank you so much for your kind words! We are so happy to hear that Aaron was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
  • Rating 1.0
    Really poor service from the moment I tried to call and constantly got cut off every time the call centre tried to transfer me to burton branch. Arrangements made to collect the car but nobody turned up. When we chased it they said there were no staff and out of the pick up range (despite picking up on several occasions before). Booked car in for following week but no text confirmation was sent. When I called again the following day to confirm, the telephone booking was not on the system. I then arranged to drop the car off myself at burton branch he following week to be told when I got there that someone had tried to collect it at 9am but nobody answered the door. The service manager told me he could see a double booking on his computer system and usually checks these the day before but nobody contacted us to say there was a double booking.
    I then waited in burton as I was assured it would be ready in 2 hours and it took almost 3. I took a days holiday to sort the MOT on behalf of my disabled father but this was totally avoidable if procedures were simpler and you could call the actual branch that you want to speak to directly.
    Considering this service is for people with disabilities, the process is difficult from the moment you try to call. I will not be having a Citroen again due to the terrible after sales service.
    Response from Bristol Street Motors Citroen Burton
    Good morning Gary, on behalf of the Citroen Burton team please accept our unreserved apology for the poor communication and confusion which led to your customer experience falling below our normal high standards. We greatly value our reputation for delivering excellent customer service and therefore it is disappointing to receive feedback of this nature. I will review your visit with my team and see what lessons we can learn. The only point I would make is that any customer who has a waiting appointment is given an approximate completion time however these can vary due to the complexity of modern cars. Apologies again for the inconvenience caused by our actions.

    Kind regards,
    Simon Rutherford, General Manager.
  • Rating 4.0
    Could have fetched my car without charging £40. Was a struggle to get it there with will confined to bed at the moment
    Response from Bristol Street Motors Citroen Burton
    Good afternoon Terence, thank you very much for leaving us a review. Customer feedback is extremely important to us. Kind regards, Trish.
  • Rating 5.0
    Very good service
    Response from Bristol Street Motors Citroen Burton
    Good afternoon Peter. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
  • Rating 3.0
    It was impersonal. To be greeted with a robot . Only gave it three as it was quick speeded up the process .
    Response from Bristol Street Motors Citroen Burton
    Good afternoon Anne. thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth. Kind regards, Dean.
  • Rating 5.0
    Excellent customer service
    Response from Bristol Street Motors Citroen Burton
    Good afternoon Andrea. Thank you for taking your time to leave this great review! Kind regards, Selina

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