Motability Scheme at Bristol Street Motors Ford Redditch
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Bristol Street Motors Ford Redditch
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Bristol Street Motors Ford Redditch can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Bristol Street Motors Ford Redditch on 01527308805 to make an appointment with our Motability specialist.
Contact information
Address
Battens Drive
Redditch
Redditch B98 0LJ
GB
Phone Number
Call Bristol Street Motors Ford Redditch on 01527 308805
01527 308805
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today Toggle Hours
Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | Closed |
Motability Scheme specialists:
- John Brookes
- Joseph Graham
- Rhiannon Street
- Adam Filby
We recommend calling and booking an appointment before visiting.
Service centre details 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Anne Whiston
- Louise Atkins
We recommend calling and booking an appointment before visiting.
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Accessibility features at Bristol Street Motors Ford Redditch
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Bristol Street Motors Ford Redditch
- Rating 5.0Mar 12, 2024I was very pleased couldn't of been more helpful a complete service.Response from Bristol Street Motors Ford RedditchMar 12, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
- Rating 4.0Mar 1, 2024No complaintsResponse from Bristol Street Motors Ford RedditchMar 1, 2024Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
- Rating 5.0Feb 26, 2024Excellent friendly service second to none..Response from Bristol Street Motors Ford RedditchFeb 26, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 1.0Feb 21, 2024Sat for three hours, not one member of staff even acknowledged that I existed. Left cold, tired, hungry, extremely dehydrated and in a lot of pain.
Bet if I had gone in to look at a new lease they’d have actually spoken to me, but no, they didn’t say a word when I got there and when I was waiting.
Only thing that was said was after three hours when a bloke said my name and gave me my keys and said he’s ordered a fuse so the screen wash will come out of the rear as it hasn’t worked since I had the car. He gave me the keys and I left.
Re: BSM reply. You can clearly see the issues here, so why do I need to repeat myself via email?Response from Bristol Street Motors Ford RedditchFeb 21, 2024Hi Ryan, Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref Y1RH2102 Kind regards, Keith - Rating 5.0Feb 14, 2024Very pleased with the service, collected and returned as arranged and kept informed of progress amd outcomes via video and phone contact.Response from Bristol Street Motors Ford RedditchFeb 14, 2024Good afternoon Paul. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean.
- Rating 3.0Feb 5, 2024Had to ask for a courtesy car, and was asked when app was booked if would like the car cleaned which I said yes, on collection it was clear that the car had not been touched by a sponge or a vacuumResponse from Bristol Street Motors Ford RedditchFeb 5, 2024Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information including registration we can certainly have this looked into further for you. Please quote ref YTJA0502 Kind regards Dawn
- Rating 5.0Jan 27, 2024.Response from Bristol Street Motors Ford RedditchJan 27, 2024Thank you for marking us 5 stars! Kind regards, Chloe
- Rating 3.0Jan 18, 2024I was meant to pick my new car up on Saturday 25th November at 9.00 o'clock, which wasn't really convenient but I changed the plans that I had with other people so that I could still change it.
When I got there I was told the Release Pack hadn't been done so they wouldn't be able to hand it over. They were very apologetic and they would do everything possible to try and get it sorted for that day. I stayed at home the whole day just in case they phoned, no one actually phoned to let me know it was going to be Monday.
I was gutted as I couldn't wait to hand the old car back as I have had nothing but problems with it since I gave had it, it spent so long back at Brooklyn to be fixed and not actually being fixed, if someone looks into the history on my file they will see what I mean. I even thought about making a claim against Brooklyn as I pay a lot every month for a car I wasn't being able to use and I spent so long without itResponse from Bristol Street Motors Ford RedditchJan 22, 2024Thank you for taking the time to leave us a review - Was there any particular reason for it being 3 stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref YXT03VA1801 Kind regards, Stuart. - Rating 5.0Jan 17, 2024Nothing too much trouble ⭐️Response from Bristol Street Motors Ford RedditchJan 22, 2024Thank you for taking the time to leave us this brilliant 5 star review, kind regards, Kerry
- Rating 5.0Jan 4, 2024From ordering and collecting the customer service from Rhiannon and the team was brilliant.
We were kept informed and updated throughout the order process.
On delivery of the car we were treated as any other customer, and they did a big reveal for my son which he loved.Response from Bristol Street Motors Ford RedditchJan 4, 2024Good morning Ryan. Thank you so much for your kind words! We are so happy to hear that Rhiannon was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean. - Rating 5.0Dec 23, 2023John was very helpful and informative. Very pleasant and couldn't have done more. Excellent service.Response from Bristol Street Motors Ford RedditchDec 23, 2023Hi Zoie. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Brian
- Rating 5.0Dec 14, 2023Staff and customer service were amazing, 10/10.Response from Bristol Street Motors Ford RedditchDec 14, 2023Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 5.0Dec 2, 2023This was my first time using motability and John Brookes was fantastic at explaining everything and how it works. Picking up the car was a very special day and he sat and explained everything to me about how it worked. Thank you so so much. A very happy and satisfied customerResponse from Bristol Street Motors Ford RedditchDec 2, 2023Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
- Rating 5.0Nov 21, 2023John Brookes gave exceptional service and explained everything to me so well. I'm new to the mobility scheme and I cannot wait to get my car. Thank you JohnResponse from Bristol Street Motors Ford RedditchNov 21, 2023Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
- Rating 5.0Nov 18, 2023The staff member was very helpful,very friendly and polite. She is a credit to your company.Response from Bristol Street Motors Ford RedditchNov 18, 2023Hi Amelia, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 5.0Nov 16, 2023Very good the sales man helped to explain what is the best carResponse from Bristol Street Motors Ford RedditchNov 16, 2023Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 5.0Nov 6, 2023Good customer service very polite and helpful on questions I had. Car was lovely and clean when I collected it.Response from Bristol Street Motors Ford RedditchNov 6, 2023Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
- Rating 5.0Oct 11, 2023They were really goodResponse from Bristol Street Motors Ford RedditchOct 11, 2023Thanks for taking the time to mark us as 5 stars! Kind regards Dawn
- Rating 5.0Oct 2, 2023Great serviceResponse from Bristol Street Motors Ford RedditchOct 2, 2023Hi Tracey, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 5.0Sep 25, 2023As always polite and professional service.Response from Bristol Street Motors Ford RedditchSep 25, 2023Hi Brian, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith