Motability Scheme at Vertu Ford Stafford

4.8
Rating 4.8
(144 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Stafford

Motability Scheme at Vertu Ford Stafford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Stafford can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Stafford on 03445586239 to make an appointment with our Motability specialist.

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Contact information

Address
Stone Road
0
Stafford ST16 2RA
GB
Get directions
Phone Number
Call Vertu Ford Stafford on 0344 558 6239
0344 558 6239
0344 558 6239
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Damian Boote
  • Charlie Clift
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Kelly Blunden
  • Tom Porteous
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Stafford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Stafford

  • Rating 5.0
    Salesman was professional and knowledgeable during every phase of the process.
    Would recommend the dealer to anyone wanting a ford vehicle.
    Response from Vertu Ford Stafford
    Hello Katie

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with our salesman and that you found them to be professional and knowledgeable throughout the process. Your recommendation means a lot to us, and we are delighted to know that you would suggest our dealership to others looking for a Ford vehicle.

    At Vertu Ford Stafford, we strive to provide exceptional service to all our customers, and your kind words are a testament to our team's dedication. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your fantastic review and for choosing the Motability Scheme at Vertu Ford Stafford.

    Best regards,

    Keith
  • Rating 5.0
    Great friendly staff, Charlie was informative, and understood needs
    Response from Vertu Ford Stafford
    Dear Caroline P.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Vertu Ford Stafford. It's fantastic to know that Charlie was able to provide you with the information and understanding you needed. Our team is dedicated to ensuring our customers feel supported and valued, and your feedback is a great testament to their efforts.

    We truly appreciate your kind words and your perfect rating. If there's anything more we can do for you in the future, please don't hesitate to reach out.

    Warm regards,

    Liza
  • Rating 5.0
    Excellent service great communication went above and beyond to get the car ready in time would definitely recommend
    Response from Vertu Ford Stafford
    Hello Carson,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service and communication. Going above and beyond for our customers is something we strive for, and it's fantastic to know we were able to get your car ready in time. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    Selina
  • Rating 5.0
    Damian Boote was amazing. He couldn't help me enough 👍 I have ticked all 5 boxes ☑️
    Response from Vertu Ford Stafford
    Hello Adam L.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear about your positive experience with Damian Boote. It's fantastic to know that he was able to assist you so effectively. Your feedback is incredibly valuable to us, and we're delighted that you rated us 5 out of 5. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Charlie was very experienced and knowledgeable and helped me make the right choice
    Response from Vertu Ford Stafford
    Hello Stephen,

    Thank you for your wonderful review! We're thrilled that Charlie assisted you effectively and helped you make the right choice. At Vertu Ford Stafford, we pride ourselves on knowledgeable service, and it's great to know Charlie met that standard. Your feedback is valuable, and we appreciate your 5-star rating. If you have any questions or need assistance in the future, please reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Very easy
    Response from Vertu Ford Stafford
    Hello Katherine,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found your experience with us to be very easy. At Vertu Ford Stafford, we strive to make the process as smooth and straightforward as possible for all our customers. Your feedback is greatly appreciated and encourages us to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    The staff were super efficient and helpful
    Response from Vertu Ford Stafford
    Hello Gemma,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be super efficient and helpful. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Stafford.

    Best regards,

    Dean
  • Rating 5.0
    First class from the first meeting with Damian nothing is to much trouble to explain about different models of cars and what would be suitable.
    Response from Vertu Ford Stafford
    Hello Sean,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your experience with Damon was first-class and that he was able to assist you with all the information you needed about the different car models. Our team at Vertu Ford Stafford is dedicated to ensuring our customers find the perfect vehicle to suit their needs, and it's wonderful to know that Damon made the process smooth and informative for you. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Done service as required
    They forgot about courtesy wash & vacuum though...although that doesn't bother me as I keep car washed/polished & vacuumed myself
    Response from Vertu Ford Stafford
    Hello Keith,

    Thank you for taking the time to leave us a review and for giving us a 5-star rating! We're glad to hear that the service met your expectations. If there's anything else we can do for you in the future, please don't hesitate to let us know. We look forward to seeing you again at Vertu Ford Stafford.

    Best regards,
    Liza
  • Rating 5.0
    Told Damien and Charlie my needs.. They both advised in full detail to me about the car..
    Very pleased with the service
    Response from Vertu Ford Stafford
    Hello Sarah,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Damien and Charlie were able to assist you effectively and provide detailed advice about the car. It's wonderful to know that you are very pleased with the service you received. Your feedback is greatly appreciated and will be shared with the team. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    The staff at the dealers was first class..unlike the car.worst thing I've ever had
    Response from Vertu Ford Stafford
    Good afternoon Colin. We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref YXT5CW1006 Kind regards, Dean
  • Rating 5.0
    Good service.everything explained.
    Response from Vertu Ford Stafford
    Hello Colin

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with our service and that everything was explained to your satisfaction. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    They were great answered all questions, knowledgeable and quick to deal with everything.
    Response from Vertu Ford Stafford
    Hello Caroline,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our team at Vertu Ford Stafford. It's fantastic to know that we were able to answer all your questions and provide you with knowledgeable and efficient service. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Ford Stafford Team
  • Rating 5.0
    Very knowledgeable and kind staff. However the IT systems let them down.
    Response from Vertu Ford Stafford
    Hello Deborah .,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff knowledgeable and kind. Providing excellent customer service is a top priority for us, and it's wonderful to know that our team made a positive impression.

    We also appreciate your comments regarding our IT systems. We are continuously working to improve all aspects of our service, and your input is invaluable in helping us identify areas for enhancement.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu Ford Stafford. We look forward to serving you again in the future.

    Best regards
    Keith
  • Rating 5.0
    Excellent service from bristol street motors Stafford, Charlie was very helpful and sorted me my ford puma in quick time with regular updates and helpful service given. Every staff member I've dealt with has been very helpful would definitely recommend
    Response from Vertu Ford Stafford
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Great experience from the day of placing the order until the day of collection. I even got a call 3 days after picking the car up to make sure everything was okay and that I was happy with the car. Great customer service.
    Response from Vertu Ford Stafford
    Good afternoon Craig. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Absolutely fantastic dealer. Dealt with Damien & Aaron and both was very professional but also very friendly.
    Response from Vertu Ford Stafford
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
  • Rating 5.0
    Excellent at Bristol St in Stafford, polite, helpful, informative and thoughtful.
    Response from Vertu Ford Stafford
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Very good service. Extremely helpful, excellent
    Response from Vertu Ford Stafford
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
  • Rating 4.0
    They did not send a video,wanted £48for collection of car and drop off
    Response from Vertu Ford Stafford
    Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref YTMR0303 Kind regards Dawn

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