Motability Scheme at Lookers Mercedes-Benz of Stoke

Motability Scheme at Lookers Mercedes-Benz of Stoke

4.5
Rating 4.5
(38 reviews)
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today
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Contact information

Address
Cobridge Road
Stoke-on-Trent
Staffordshire ST1 5JP
GB
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Phone Number
Call Lookers Mercedes-Benz Stoke on 01782 202112
01782 202112
01782 202112
Website

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Email

ContactMercedes-BenzStoke@Lookers.co.uk

Feedback

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Reviews

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Showroom details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability Scheme specialists:

  • Karen Kelsall
  • Shabier Zaman
  • Joel Hellon
  • Curtis Evans
  • Graham Simm
  • Alireza Soltani
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Simon Jackson
  • Theo Malkin
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Mercedes-Benz Stoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Mercedes-Benz Stoke

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Lookers Mercedes-Benz Stoke can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Lookers Mercedes-Benz Stoke on 01782202112 to make an appointment with our Motability specialist.

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Reviews at Lookers Mercedes-Benz Stoke

  • Rating 5.0
    karen kelsal was fantastic, she helped me a lot, gave me a full demonstration of new car, couldnt do enough to help shes was fantastic
    Response from Lookers Mercedes-Benz Stoke
    Hello Paula S.,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Karen Kelsal provided you with such fantastic service and that you found her demonstration of the new car helpful. It's wonderful to know that she went above and beyond to assist you. Your feedback is greatly appreciated and will be shared with Karen and the team. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Mercedes-Benz of Stoke Team
  • Rating 5.0
    Karen Kelsall was brilliant so friendly and helpful nothing was too much trouble it was a great experience
    Response from Lookers Mercedes-Benz Stoke
    Dear Bernadette D.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with Karen Kelsall at Lookers Mercedes-Benz of Stoke. It's fantastic to know that her friendly and helpful service made your visit enjoyable and stress-free.

    We are committed to providing exceptional service to all our customers, and your kind words are a great testament to the hard work and dedication of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme with us.

    Best regards,

    Ann Scott
    Lookers Mercedes-Benz of Stoke
  • Rating 5.0
    Great
    Response from Lookers Mercedes-Benz Stoke
    Hello John L.,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a great experience with us at Lookers Mercedes-Benz Stoke. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Mercedes-Benz Stoke Team
  • Rating 5.0
    Very friendly and helpful nothing is too much trouble and everything is explained without prejudice or pressure
    Response from Lookers Mercedes-Benz Stoke
    Dear Bernadette D.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our team friendly and helpful, and that you felt comfortable and well-informed throughout your experience. At Lookers Mercedes-Benz Stoke, we strive to ensure that every customer feels valued and supported, and your kind words affirm that we are on the right track.

    Your satisfaction is our top priority, and we are delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    The Lookers Mercedes-Benz Stoke Team
  • Rating 5.0
    Curtis Evan’s gave a fantastic service , His knowledge was outstanding .
    Response from Lookers Mercedes-Benz Stoke
    Hello Jon C and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards,
  • Rating 1.0
    Awful Salesmen was pig ignorant and arrogant. Felt like a thick low class citizen. None engaging and totally rude. Never asked us a thing ! Stated at computer scheme for ten mins plus without speaking Another salesmen walked passed and asked him if he wanted his regular drink from the shop and totally ignored me ! Never asked if I wanted a drink. Please don’t go. Think a cut above Motorbility customers !!!
    Response from Lookers Mercedes-Benz Stoke
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We are keen to investigate in more depth and have passed your details onto the management team at the dealership.
  • Rating 1.0
    Rude and patronising service staff. A wholly unpleasant experience.
    Response from Lookers Mercedes-Benz Stoke
    Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
  • Rating 5.0
    Nice staff
    Response from Lookers Mercedes-Benz Stoke
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    An exceptional hand over experience
    Response from Lookers Mercedes-Benz Stoke
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Good
    Response from Lookers Mercedes-Benz Stoke
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Joel handled the sale and handover of the car, he was extremely helpful, easy to talk to, did everything for me really!
    Prior to this I had spoken with Peter on a number of occasions, who couldn't help enough.
    The process was so easy because he made it so easy, everything was done with a really positive attitude he kept in touch, a credit to the team, thank you.
    Response from Lookers Mercedes-Benz Stoke
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great experience from start to finish very helpful staff and couldn't have asked for more when I did have any enquiries, all went smoothly and was stress free. Would highly recommend
    Response from Lookers Mercedes-Benz Stoke
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks
  • Rating 5.0
    Excellent service provided, friendly staff and take good care of your vehicle for the duration of the work carried out.
    Response from Lookers Mercedes-Benz Stoke
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Quick, efficient and very good communication. Thankyou
    Response from Lookers Mercedes-Benz Stoke
    Thank you for your high star rating.
  • Rating 4.0
    Great was smoothly dealt with. Quick service
    Response from Lookers Mercedes-Benz Stoke
    Hello Naila A.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Exceptional customer service, very helpful and friendly.
    Response from Lookers Mercedes-Benz Stoke
    Thank you for your high star rating.
  • Rating 5.0
    Great customer service polite staff prompt actions
    Response from Lookers Mercedes-Benz Stoke
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the receives the recognition they deserve. Many thanks
  • Rating 5.0
    Always first class
    Response from Lookers Mercedes-Benz Stoke
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great service and very helpful and pleasant staff
    Response from Lookers Mercedes-Benz Stoke
    Thank you for your high star rating.
  • Rating 5.0
    Picked up my car at 9 and it was back before 1. The gentleman who collects the cars is polite and friendly
    Response from Lookers Mercedes-Benz Stoke
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see.

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