Motability Scheme at Ken Jervis Kia Stoke-on-Trent

4.9
Rating 4.9
(288 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
Cobridge Road
Hanley
Stoke-On-Trent ST1 5JU
GB
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Phone Number
Call Ken Jervis Kia Stoke-on-Trent on 01782 202782
01782 202782
01782 202782
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Philip Bagshaw
  • James Norwood
  • John Hart
  • Taylor Talbot
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Daniel Moss
  • Will Gibson
  • Shawn Snape
We recommend calling and booking an appointment before visiting.
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Accessibility features at Ken Jervis Kia Stoke-on-Trent

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Ken Jervis Kia Stoke-on-Trent

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Ken Jervis Kia Stoke-on-Trent can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Ken Jervis Kia Stoke-on-Trent on 01782202782 to make an appointment with our Motability specialist.

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Reviews at Ken Jervis Kia Stoke-on-Trent

  • Rating 5.0
    My experience was fab.very quick friendly service.
    Response from Ken Jervis Kia Stoke-on-Trent
    Hello Netta,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fabulous experience with our quick and friendly service. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again at Ken Jervis Kia Stoke-on-Trent.

    Best regards,
    Richard Ashton - Sales Manager
  • Rating 5.0
    Very friendly welcoming and user friendly!
    Response from Ken Jervis Kia Stoke-on-Trent
    Hello Timothy,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service friendly and welcoming. Our team at Ken Jervis Kia Stoke-on-Trent is dedicated to providing a user-friendly experience for all our customers, and it's fantastic to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Richard Ashton - Sales Manager
  • Rating 5.0
    Very helpful and very welcoming 10/10 customer service
    Response from Ken Jervis Kia Stoke-on-Trent
    Hello Zac,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our service both helpful and welcoming. Providing excellent customer service is a top priority for us at Ken Jervis Kia, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Richard Ashton - Sales Manager
  • Rating 5.0
    Very helpful friendly staff
    Response from Ken Jervis Kia Stoke-on-Trent
    Good afternoon Deborah.
    Thank you for taking the time to leave a 5 star review. We are over the moon that you came to us. We hope we can welcome you back in future Deborah.
    All the best.
    Jamie Hancock
    Assistant Sales Manager.
  • Rating 5.0
    Excellent communication with Taylor love the car. Thank you so much.
    Response from Ken Jervis Kia Stoke-on-Trent
    Dear Nicola,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with Taylor and that you love your new car. At Ken Jervis Kia Stoke-on-Trent, we strive to provide top-notch service and ensure our customers are happy with their mobility solutions. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    All the best.
    Jamie Hancock
    Assistant Sales Manager.
  • Rating 5.0
    Absolutely brilliant from start to finish. Fully updated on the process
    Response from Ken Jervis Kia Stoke-on-Trent
    Hello Shelby,

    Thank you so much for your wonderful review! We're thrilled to hear that you had an absolutely brilliant experience with us from start to finish. Keeping our customers fully updated throughout the process is something we strive for, and it's great to know we met your expectations. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    Richard Ashton - Sales Manager
  • Rating 5.0
    Excellent service. Zak made the whole process quick and easy. 5 stars for service.
    Response from Ken Jervis Kia Stoke-on-Trent
    Good afternoon Lucy-may,

    Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us at Ken Jervis Kia Stoke-on-Trent. Zak will be delighted to know that he made the process quick and easy for you. Your 5-star rating truly means a lot to us and motivates our team to continue providing top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    All the best Lucy.
    Jamie Hancock
    Assistant Sales Manager.
  • Rating 5.0
    Always polite and helpful. All seem to like their jobs.
    Response from Ken Jervis Kia Stoke-on-Trent
    Dear Janice,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team to be polite and helpful. It's great to know that our passion for what we do shines through in our service. Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience with the Motability Scheme at Ken Jervis Kia. If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Richard Ashton - Sales Manager
  • Rating 5.0
    Excellent service lovely a nice polite young man
    Response from Ken Jervis Kia Stoke-on-Trent
    Hello Wayne,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and that our team member made a positive impression. Providing polite and helpful service is something we strive for, and it's great to know we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Ken Jervis Kia Stoke-on-Trent.

    Best regards,
    Jamie Hancock
  • Rating 5.0
    As always fantastic service great customer service faultless Kia Stoke are a fantastic team been with them now for 10 years plus seriously cannot fault them
    Thank you keep up the good work
    Response from Ken Jervis Kia Stoke-on-Trent
    Dear Margaret,

    Thank you so much for your wonderful review and for being a loyal customer for over 10 years! We are thrilled to hear that you consistently receive fantastic service from our team at Ken Jervis Kia Stoke-on-Trent. Your kind words and perfect rating mean a lot to us, and they motivate us to continue providing the best service possible. We truly appreciate your support and look forward to serving you for many more years to come.

    Best regards,
    Jamie Hancock
    Assistant Sales Manager.
  • Rating 5.0
    Great service
    Response from Ken Jervis Kia Stoke-on-Trent
    Hello Mariola,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service at Ken Jervis Kia Stoke-on-Trent. Your positive feedback is incredibly valuable to us and motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Richard Ashton - Sales Manager
  • Rating 5.0
    First class service
    Response from Ken Jervis Kia Stoke-on-Trent
    Hello Brian,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you received first-class service during your experience with us at Ken Jervis Kia Stoke-on-Trent. Providing excellent service is our top priority, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Jamie Hancock
    Assistant Sales Manager
  • Rating 4.0
    .
    Response from Ken Jervis Kia Stoke-on-Trent
    Hello Joanne,

    Thank you for taking the time to leave us a review. We are pleased to see that you had a positive experience with us.

    Thanks again for your support, and we hope to see you again soon!

    Best regards,
    Jamie Hancock
    Assistant Sales Manager.
  • Rating 5.0
    Very good
    Response from Ken Jervis Kia Stoke-on-Trent
    Good morning Mark. Thank your taking the time to leave a 5 star review. And for recognising our excellent service. We hope we can help again in future.
    All the best.
    Jamie Hancock
    Assistant Sales Manager.
  • Rating 5.0
    Very good, 10/10.
    Response from Ken Jervis Kia Stoke-on-Trent
    Good afternoon Stephen. Thanks for taking the time to leave a review. We hope we can help again in future. Thanks for choosing Ken Jervis to provide your new car.
    All the best for now.
    Jamie Hancock
    Assistant Sales Manager.
  • Rating 5.0
    Great
    Response from Ken Jervis Kia Stoke-on-Trent
    Good afternoon Igor. Thank you for leaving a 5 star review. We are glad we could help. All the best until next time.
    Jamie Hancock
    Assistant Sales Manager.
  • Rating 5.0
    Absolutely brilliant very helpful
    Response from Ken Jervis Kia Stoke-on-Trent
    Good afternoon Rita. Thank you for taking the time to leave a 5 star review. We are delighted you chose to come to us for your new car. We wish you many happy miles Rita. All the best until next time.
    Jamie Hancock
    Assistant Sales Manager.
  • Rating 5.0
    Easy trouble free service, Phil is a very helpful guy. Would recommend.
    Response from Ken Jervis Kia Stoke-on-Trent
    Hello Andrew,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had an easy and trouble-free experience with our service. Phil will be delighted to know that his efforts were appreciated and that you found him helpful. Your recommendation means a lot to us and helps us continue to provide the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Richard Ashton - Sales Manager
  • Rating 5.0
    Always excellent customer service service fantastic friendly staff always a pleasure
    Response from Ken Jervis Kia Stoke-on-Trent
    Dear Margaret,

    Thank you so much for your wonderful review! We are thrilled to hear that you consistently experience excellent customer service and find our staff friendly and fantastic. It's always a pleasure to serve you, and your kind words truly motivate us to continue providing the best service possible. We look forward to welcoming you back to Ken Jervis Kia Stoke-on-Trent soon.

    Warm regards,

    Richard Ashton - Sales Manager
  • Rating 5.0
    Brilliant john was great so helpful
    Response from Ken Jervis Kia Stoke-on-Trent
    Good afternoon Rebecca. Thank you so much for taking the time leave a review. We are delighted to have been able to help with your new car. We wish you many happy miles.
    Until next time Rebecca.
    Jamie Hancock
    Assistant Sales Manager.

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