Motability Scheme at Lookers Mercedes-Benz of Stoke
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Cobridge Road
Stoke-on-Trent
Staffordshire ST1 5JP
GB
Phone Number
Call Lookers Mercedes-Benz Stoke on 01782 202112
01782 202112
Website
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:30 |
| Tuesday | 08:30 - 18:30 |
| Wednesday | 08:30 - 18:30 |
| Thursday | 08:30 - 18:30 |
| Friday | 08:30 - 18:30 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Karen Kelsall
- Shabier Zaman
- Joel Hellon
- Curtis Evans
- Graham Simm
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today Toggle Hours
Service centre details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | 08:00 - 14:00 |
| Sunday | Closed |
Motability service specialists:
- Simon Jackson
- Theo Malkin
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Mercedes-Benz Stoke
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Mercedes-Benz Stoke
Our trained Motability specialists are here to support you throughout the duration of your lease.
Lookers Mercedes-Benz Stoke can help you by:
- Servicing and maintaining your car
- Arranging the MOT at the end of your lease
Contact Lookers Mercedes-Benz Stoke on 01782202112 to make an appointment with our Motability specialist.
Reviews at Lookers Mercedes-Benz Stoke
- Rating 5.0Nov 24, 2025Karen Kelsall was brilliant so friendly and helpful nothing was too much trouble it was a great experience
- Rating 5.0Aug 29, 2025GreatResponse from Lookers Mercedes-Benz StokeAug 29, 2025Hello John L.,
Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a great experience with us at Lookers Mercedes-Benz Stoke. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Mercedes-Benz Stoke Team - Rating 5.0Aug 27, 2025Very friendly and helpful nothing is too much trouble and everything is explained without prejudice or pressureResponse from Lookers Mercedes-Benz StokeAug 27, 2025Dear Bernadette D.,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our team friendly and helpful, and that you felt comfortable and well-informed throughout your experience. At Lookers Mercedes-Benz Stoke, we strive to ensure that every customer feels valued and supported, and your kind words affirm that we are on the right track.
Your satisfaction is our top priority, and we are delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
The Lookers Mercedes-Benz Stoke Team - Rating 5.0Apr 9, 2025Curtis Evan’s gave a fantastic service , His knowledge was outstanding .Response from Lookers Mercedes-Benz StokeApr 9, 2025Hello Jon C and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards,
- Rating 1.0Feb 25, 2025Awful Salesmen was pig ignorant and arrogant. Felt like a thick low class citizen. None engaging and totally rude. Never asked us a thing ! Stated at computer scheme for ten mins plus without speaking Another salesmen walked passed and asked him if he wanted his regular drink from the shop and totally ignored me ! Never asked if I wanted a drink. Please don’t go. Think a cut above Motorbility customers !!!Response from Lookers Mercedes-Benz StokeFeb 26, 2025Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We are keen to investigate in more depth and have passed your details onto the management team at the dealership.
- Rating 1.0Feb 13, 2025Rude and patronising service staff. A wholly unpleasant experience.Response from Lookers Mercedes-Benz StokeFeb 13, 2025Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
- Rating 5.0Dec 10, 2024Nice staffResponse from Lookers Mercedes-Benz StokeDec 10, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Dec 3, 2024An exceptional hand over experienceResponse from Lookers Mercedes-Benz StokeDec 3, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 27, 2024GoodResponse from Lookers Mercedes-Benz StokeNov 27, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Nov 21, 2024Joel handled the sale and handover of the car, he was extremely helpful, easy to talk to, did everything for me really!
Prior to this I had spoken with Peter on a number of occasions, who couldn't help enough.
The process was so easy because he made it so easy, everything was done with a really positive attitude he kept in touch, a credit to the team, thank you.Response from Lookers Mercedes-Benz StokeNov 21, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. - Rating 5.0Oct 31, 2024Great experience from start to finish very helpful staff and couldn't have asked for more when I did have any enquiries, all went smoothly and was stress free. Would highly recommendResponse from Lookers Mercedes-Benz StokeOct 31, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks
- Rating 5.0Aug 28, 2024Excellent service provided, friendly staff and take good care of your vehicle for the duration of the work carried out.Response from Lookers Mercedes-Benz StokeAug 28, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Mar 7, 2024Quick, efficient and very good communication. ThankyouResponse from Lookers Mercedes-Benz StokeMar 7, 2024Thank you for your high star rating.
- Rating 4.0Jan 11, 2024Great was smoothly dealt with. Quick serviceResponse from Lookers Mercedes-Benz StokeJan 11, 2024Hello Naila A.. Thank you for taking the time to leave us a review about your visit.
- Rating 5.0Aug 23, 2023Exceptional customer service, very helpful and friendly.Response from Lookers Mercedes-Benz StokeAug 23, 2023Thank you for your high star rating.
- Rating 5.0Aug 17, 2023Great customer service polite staff prompt actionsResponse from Lookers Mercedes-Benz StokeAug 17, 2023Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the receives the recognition they deserve. Many thanks
- Rating 5.0Aug 4, 2023Always first classResponse from Lookers Mercedes-Benz StokeAug 4, 2023Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Jun 14, 2023Great service and very helpful and pleasant staffResponse from Lookers Mercedes-Benz StokeJun 14, 2023Thank you for your high star rating.
- Rating 5.0May 23, 2023Picked up my car at 9 and it was back before 1. The gentleman who collects the cars is polite and friendlyResponse from Lookers Mercedes-Benz StokeMay 24, 2023Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see.
- Rating 5.0May 22, 2023The Customer Service received was excellent.Response from Lookers Mercedes-Benz StokeMay 22, 2023Thank you for your kind words - we're glad to have been of service!
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with Karen Kelsall at Lookers Mercedes-Benz of Stoke. It's fantastic to know that her friendly and helpful service made your visit enjoyable and stress-free.
We are committed to providing exceptional service to all our customers, and your kind words are a great testament to the hard work and dedication of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your review and for choosing the Motability Scheme with us.
Best regards,
Ann Scott
Lookers Mercedes-Benz of Stoke