Motability Scheme at Stoneacre Peugeot Stoke

4.2
Rating 4.2
(67 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Stoneacre Peugeot Stoke

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care.

You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car.

Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Contact Stoneacre Peugeot Stoke on 01782608718 to make an appointment with our Motability Scheme Specialist.

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Contact information

Address
Cobridge Road
Stoke-On-Trent ST1 5LG
GB
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Phone Number
Call Stoneacre Peugeot Stoke on 01782 608718
01782 608718
01782 608718
Website

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Email

Email us

Reviews

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Service centre details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability service specialists:

  • Ryan Healey
  • Melanie Day
We recommend calling and booking an appointment before visiting.

Accessibility features at Stoneacre Peugeot Stoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Reviews at Stoneacre Peugeot Stoke

  • Rating 5.0
    Car collected from home on time. Detailed video and service/mot results emailed quickly. Car was cleaned inside and out and delivered back by end of day. Great comms and helpful staff.
    Response from Stoneacre Peugeot Stoke
    Hello Geraint and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Very pleased with the service. Very friendly staff
    Response from Stoneacre Peugeot Stoke
    Hi John, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 1.0
    Went in for a service and mot. I asked for the wipers to be replaced and they weren't done. Did not get a vehicle check video. Not even a phone call to say it was done. The collection and delivery drivers were great. Service department is very poor. I will not be bringing my car back.
    Response from Stoneacre Peugeot Stoke
    Hi Gavin, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us via https://www.stoneacre.co.uk/enquiry/customer-relations/concern so that we can take a look into this. Best wishes, HM - Stoneacre Head Office
  • Rating 5.0
    Great customer service kept informed of work needed
    Response from Stoneacre Peugeot Stoke
    Hi Paula, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with the team, we hope to see you again soon! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Customer. Service great very friendly and helpful staff a pleasure to deal with
    Response from Stoneacre Peugeot Stoke
    Hi Christopher, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 1.0
    Awful left without a car for four days
    Response from Stoneacre Peugeot Stoke
    Hi John, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us via customer.relations@stoneacre.co.uk so that we can take a look into this. Best wishes, HM - Stoneacre Head Office
  • Rating 5.0
    Great friendly service. All necessary work carried out without any problems.
    Response from Stoneacre Peugeot Stoke
    Hi Valda, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserves. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent customer service as always
    Response from Stoneacre Peugeot Stoke
    Hi Sarah, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent customer service all work was explained staff very courteous free drink and snack was a nice suprise while we had a short wait overall a good experience thank you stoneacre hanley.
    Response from Stoneacre Peugeot Stoke
    Hi Alan, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserves. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Did a good job and got it done earlier than I expected
    Response from Stoneacre Peugeot Stoke
    Hi John, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with the team, we hope to see you again soon! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great attitude got things done very well.happy and very helpful
    Response from Stoneacre Peugeot Stoke
    Hi Deborah, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 1.0
    Grap
    Response from Stoneacre Peugeot Stoke
    Hi Lewis, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us via customer.relations@stoneacre.co.uk so that we can take a look into this. Best wishes, HM - Stoneacre Head Office
  • Rating 4.0
    I'm generally quite happy with the garage although I was expecting the car to be washed. Work is required on my vehicle so now I'm waiting to see when it can be done.
    Response from Stoneacre Peugeot Stoke
    Hi Carl, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receives recognition for there fantastic customer service which they provided to you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Good customer service. Great communication. Lovely staff and easy handover. Very happy! Thanks Diogo!
    Response from Stoneacre Peugeot Stoke
    Hi Evie, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Very friendly and helpful guys.
    After waiting almost 11 months it all came as a surprise!!
    Pity the spec on the vehicle isn’t what it was on our previous model . A bit of a disappointment Peugeot
    Response from Stoneacre Peugeot Stoke
    Hi John, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 3.0
    The staff were excellent what more can I say. But it's going to be the last time I will deal with this company. 18 months we have been waiting because of that the spec we ordered is different GT more like the GT line. Had an engine problem with my last 5008 and I told the service manager if I can call him that how I felt especially when I brought the car in two days earlier he told me to go and I'll never have any of my car's here again. If it wasn't for the fact I already put an order in you wouldn't have had this order. Lot's of things are missing from the car and two things I wanted that the boot opened automatically and a tow bar that was a no. So I might as well stopped my order instead of waiting 18 months. Just call it the GT line. So disappointed if you order a spec you should get the spec you ordered on the day not the down grade
    Response from Stoneacre Peugeot Stoke
    Hi Christina, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us via customer.relations@stoneacre.co.uk so that we can take a look into this. Best wishes, HM - Stoneacre Head Office
  • Rating 5.0
    Response from Stoneacre Peugeot Stoke
    Hi Susan, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    I could not praise the people at stoneacre Peugeot Stoke highly enough. I felt so welcome and they were happy to steer me into what was right for me. Kevin especially bent over backwards to get me back on the road and was always happy to answer any questions I had. I will definitely be returning when it comes to changing again.
    Response from Stoneacre Peugeot Stoke
    Hi Lisa, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition he deserves. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great customer service with a lovely smile of both ❤️ thankyou cant wait to pick up my car
    Response from Stoneacre Peugeot Stoke
    Hi Kelly, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 1.0
    So we ordered our car with Simon only to find out weeks later he had not ordered it!! So then another colleague took over car ordered great! Then go on Friday 24/3/23 as arranged to collect car only to walk in showroom to be ignored then parts man went and found someone so then show us the car then take money and say we will get it out the showroom for you only to be sitting there 1/2 hr as they couldn’t find right keys to showroom door!! Everyone was running around but not telling us anything! But the most annoying part was that there was another couple picking up their car they paid them so much attention it was sickening there car was under a cover and had there name on and they all made such a fuss over this couple we sat there watching like the poor people we left feeling very deflated and it should of been a happy day but it was far from it I felt that the people who got all the attention were cash buyers and we were mobility clients but still paid £800 deposit not really happy

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