Motability Scheme at Stoneacre Peugeot Stoke

4.2
Rating 4.2
(72 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Stoneacre Peugeot Stoke

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care.

You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car.

Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Contact Stoneacre Peugeot Stoke on 01782608718 to make an appointment with our Motability Scheme Specialist.

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Contact information

Address
Cobridge Road
Stoke-On-Trent ST1 5LG
GB
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Phone Number
Call Stoneacre Peugeot Stoke on 01782 608718
01782 608718
01782 608718
Website

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Email

Email us

Reviews

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Service centre details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability service specialists:

  • Ryan Healey
  • Stuart Ashford
  • Sophie Till
We recommend calling and booking an appointment before visiting.

Accessibility features at Stoneacre Peugeot Stoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Reviews at Stoneacre Peugeot Stoke

  • Rating 5.0
    Very professional
    Response from Stoneacre Peugeot Stoke
    Hello Kevin,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service to be very professional. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Peugeot Stoke.

    Best regards,
    The Motability Scheme Team
  • Rating 1.0
    A terrible experience from arranging to drop off my vehicle up until I was driving away after picking it up. I was never told on booking my vehicle in that I was required to bring in a copy of my insurance expiry date and the insurance number and my vehicle booklet so they could stamp it for its service. I dropped off my vehicle and was taken out to the courtesy car. The vehicle was disgustingly filthy inside and dirty on the exterior of it. They couldn't complete the MITand service on the same day as they needed to go to Kwikfit for 2 new tires and they needed to fit new brake shoes. It took 5 days to get my car back and upon returning it to me the wash and vacuum wasn't even done as part of the service. They said I could return but only after complaining to the service manager who didn't really care. Worse service ever.
    Response from Stoneacre Peugeot Stoke
    Dear Wayne C.,

    Thank you for taking the time to share your experience with us. I am truly sorry to hear about the issues you faced during your recent visit. It is disappointing to learn that we did not meet your expectations, and I apologize for any inconvenience caused by the lack of communication regarding the necessary documents and the condition of the courtesy car.

    We strive to provide a seamless and satisfactory service to all our customers, and it is clear that we fell short in your case. Your feedback is invaluable and will be used to address these issues with our team to ensure improvements are made.

    If you would like to discuss this matter further, please feel free to reach out to us directly. We appreciate your patience and hope to have the opportunity to restore your confidence in our services.

    Kind regards,

    Stoneacre Peugeot Stoke
  • Rating 5.0
    An excellent service,polite
    Response from Stoneacre Peugeot Stoke
    Hello Anthony,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service and found our team to be polite. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Peugeot Stoke Team
  • Rating 5.0
    Very professional. Done faster than expected thank you
    Response from Stoneacre Peugeot Stoke
    Hi Lorraine, Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserves and forward this to the management for you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office


  • Rating 5.0
    Great professional service, door to door pick up and drop off
    Response from Stoneacre Peugeot Stoke
    Hello Nicola and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Car collected from home on time. Detailed video and service/mot results emailed quickly. Car was cleaned inside and out and delivered back by end of day. Great comms and helpful staff.
    Response from Stoneacre Peugeot Stoke
    Hello Geraint and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Very pleased with the service. Very friendly staff
    Response from Stoneacre Peugeot Stoke
    Hi John, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 1.0
    Went in for a service and mot. I asked for the wipers to be replaced and they weren't done. Did not get a vehicle check video. Not even a phone call to say it was done. The collection and delivery drivers were great. Service department is very poor. I will not be bringing my car back.
    Response from Stoneacre Peugeot Stoke
    Hi Gavin, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us via https://www.stoneacre.co.uk/enquiry/customer-relations/concern so that we can take a look into this. Best wishes, HM - Stoneacre Head Office
  • Rating 5.0
    Great customer service kept informed of work needed
    Response from Stoneacre Peugeot Stoke
    Hi Paula, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with the team, we hope to see you again soon! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Customer. Service great very friendly and helpful staff a pleasure to deal with
    Response from Stoneacre Peugeot Stoke
    Hi Christopher, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 1.0
    Awful left without a car for four days
    Response from Stoneacre Peugeot Stoke
    Hi John, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us via customer.relations@stoneacre.co.uk so that we can take a look into this. Best wishes, HM - Stoneacre Head Office
  • Rating 5.0
    Great friendly service. All necessary work carried out without any problems.
    Response from Stoneacre Peugeot Stoke
    Hi Valda, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserves. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent customer service as always
    Response from Stoneacre Peugeot Stoke
    Hi Sarah, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent customer service all work was explained staff very courteous free drink and snack was a nice suprise while we had a short wait overall a good experience thank you stoneacre hanley.
    Response from Stoneacre Peugeot Stoke
    Hi Alan, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserves. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Did a good job and got it done earlier than I expected
    Response from Stoneacre Peugeot Stoke
    Hi John, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with the team, we hope to see you again soon! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great attitude got things done very well.happy and very helpful
    Response from Stoneacre Peugeot Stoke
    Hi Deborah, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 1.0
    Grap
    Response from Stoneacre Peugeot Stoke
    Hi Lewis, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us via customer.relations@stoneacre.co.uk so that we can take a look into this. Best wishes, HM - Stoneacre Head Office
  • Rating 4.0
    I'm generally quite happy with the garage although I was expecting the car to be washed. Work is required on my vehicle so now I'm waiting to see when it can be done.
    Response from Stoneacre Peugeot Stoke
    Hi Carl, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receives recognition for there fantastic customer service which they provided to you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Good customer service. Great communication. Lovely staff and easy handover. Very happy! Thanks Diogo!
    Response from Stoneacre Peugeot Stoke
    Hi Evie, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Very friendly and helpful guys.
    After waiting almost 11 months it all came as a surprise!!
    Pity the spec on the vehicle isn’t what it was on our previous model . A bit of a disappointment Peugeot
    Response from Stoneacre Peugeot Stoke
    Hi John, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office

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