Motability Scheme at Lookers Mercedes-Benz of Stourbridge
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
St. John's Road
Stourbridge
West Midlands DY8 1ET
GB
Phone Number
Call Lookers Mercedes-Benz Stourbridge on 01384 445800
01384 445800
Website
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today Toggle Hours
Showroom details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | 08:00 - 14:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Reece Turbill
- Ali Al-Joodi
- Joel Fullwood
- Jay Payne
- Kelsey Knox
We recommend calling and booking an appointment before visiting.
Service centre detailsClosed Today Closed Today Closed Today Closed Today Closed Today Closed Today Closed Today Toggle Hours
Service centre details
Closed Today Closed Today Closed Today Closed Today Closed Today Closed Today Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
Motability service specialists:
- Olivia Guest
- Daisy Bate
- Colin Westwood
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Mercedes-Benz Stourbridge
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Mercedes-Benz Stourbridge
Our trained Motability specialists are here to support you throughout the duration of your lease.
Lookers Mercedes-Benz Stourbridge can help you by:
- Servicing and maintaining your car
- Arranging the MOT at the end of your lease
Contact Lookers Mercedes-Benz Stourbridge on 01384445800 to make an appointment with our Motability specialist.
Reviews at Lookers Mercedes-Benz Stourbridge
- Rating 5.0Dec 5, 2025Customer service was good. Keylsy the representative was very nice and helpful with follow up calls
- Rating 4.0Sep 8, 2025The application process was quick and easy.Response from Lookers Mercedes-Benz StourbridgeSep 9, 2025Dear Mrs. A.,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the application process quick and easy. Your satisfaction is important to us, and we are always striving to provide the best possible service to our customers. If there is anything more we can do to enhance your experience, please feel free to let us know. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at Lookers Mercedes-Benz Stourbridge - Rating 5.0Jul 7, 2025Very helpful, explained what cars were on offer with the mobility scheme. Answered all the questions I hadResponse from Lookers Mercedes-Benz StourbridgeJul 7, 2025Dear Jackie B.,
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our team helpful and that all your questions about the Motability Scheme were answered. It's wonderful to know that we could assist you in exploring the car options available. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Lookers Mercedes-Benz Stourbridge Team - Rating 5.0Apr 17, 2025Extremely professional as always.Response from Lookers Mercedes-Benz StourbridgeApr 17, 2025Hello Andrew S.,
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you found our service extremely professional. At Lookers Mercedes-Benz Stourbridge, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Lookers Mercedes-Benz Stourbridge Team - Rating 5.0Apr 14, 2025Excellent service has always would highly recommendResponse from Lookers Mercedes-Benz StourbridgeApr 14, 2025Hello Mary D.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you consistently receive excellent service from us at Lookers Mercedes-Benz Stourbridge. Your recommendation means a lot to our team, and we are delighted to know that we have met your expectations. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Lookers Mercedes-Benz Stourbridge Team - Rating 4.0Mar 28, 2025Good jobResponse from Lookers Mercedes-Benz StourbridgeMar 31, 2025Thank you for your review! We look forward to seeing you again soon.
- Rating 5.0Mar 28, 2025Excellent service, Ricardo was very lovely and helpful and pleasantResponse from Lookers Mercedes-Benz StourbridgeMar 28, 2025Hello Pauline,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Lookers Mercedes-Benz Stourbridge. Ricardo will be delighted to know that his efforts made your visit pleasant and helpful. Your feedback is greatly appreciated and motivates us to continue providing top-notch service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The Lookers Mercedes-Benz Stourbridge Team - Rating 5.0Mar 27, 2025Dave was fantastic thanks daveResponse from Lookers Mercedes-Benz StourbridgeMar 27, 2025Dear Wilhelmus L.,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Dave provided you with fantastic service. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Mercedes-Benz Stourbridge.
Best regards,
The Motability Scheme Team - Rating 5.0Mar 24, 2025Really helpful friendlyResponse from Lookers Mercedes-Benz StourbridgeMar 24, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Mar 11, 2025Excellent Dealership.
Sales Executive Matthew Bates provided an excellent service 10/10Response from Lookers Mercedes-Benz StourbridgeMar 11, 2025Thank you for your kind words - we're glad to have been of service! - Rating 5.0Feb 1, 2025On time and everything explained well. Salesman was very helpful I would recommend Mercedes Stourbridge to anyone.Response from Lookers Mercedes-Benz StourbridgeFeb 3, 2025Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Jan 29, 2025Reece was fantastic from start to end, couldn't fantastic himResponse from Lookers Mercedes-Benz StourbridgeJan 29, 2025Thank you so much for your kind words! We are so happy to hear that Reece was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Jan 27, 2025Respectfully and very quicklyResponse from Lookers Mercedes-Benz StourbridgeJan 27, 2025Thank you for your high star rating.
- Rating 5.0Dec 30, 2024Matthew could not have been more helpful. Amazing work by him.Response from Lookers Mercedes-Benz StourbridgeDec 30, 2024Thank you so much for your kind words! We are so happy to hear that Matthew was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Dec 24, 2024Very friendlyResponse from Lookers Mercedes-Benz StourbridgeDec 27, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 3.0Dec 23, 2024Very disappointed with the service I received!!
Salesman wouldn't return my calls or emails. Are they trying to sell cars or not..
Or is it they aren't bothered about selling motability cars. I would say that's the case.
I was at the point of moving my order to a different branch,Wolverhampton seemed more interested than Stourbridge. Then this car came up just in time.
Finally on the day of collection it was totally different service, that day it was great..why the difference?Response from Lookers Mercedes-Benz StourbridgeDec 23, 2024thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership - Rating 5.0Dec 23, 2024Matt was really helpful and couldn’t do enough for me.Response from Lookers Mercedes-Benz StourbridgeDec 23, 2024Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Dec 8, 2024Reece was amazing, made everything run smoothly and got my car sooner than expected !Response from Lookers Mercedes-Benz StourbridgeDec 9, 2024Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Dec 6, 2024Professional, friendly, patient, calm and understanding.Response from Lookers Mercedes-Benz StourbridgeDec 6, 2024Thank you for the great review, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Dec 4, 2024Excellent service from Ricardo ⭐️⭐️⭐️⭐️⭐️Response from Lookers Mercedes-Benz StourbridgeDec 4, 2024We're thrilled to see that you enjoyed your visit at Mercedes-Benz of Stourbridge :)
Thank you so much for taking the time to share your positive experience with us at Lookers Mercedes-Benz of Stourbridge. We are thrilled to hear that you were pleased with our customer service and that Keylsy was able to assist you effectively. Your feedback is incredibly valuable to us, and it’s wonderful to know that our efforts to provide excellent service are appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
Ann Scott
Lookers Mercedes-Benz of Stourbridge