Motability Scheme at Stratstone BMW Leeds

4.6
Rating 4.6
(138 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Welcome to Stratstone BMW Leeds

Motability Scheme at Stratstone BMW LeedsMotability Scheme at Stratstone BMW LeedsMotability Scheme at Stratstone BMW Leeds

At Stratstone BMW Leeds, we will guide you through every step of the way for your peace of mind.

Here at Stratstone BMW Leeds, we are incredibly proud of our knowledgeable and fully trained Motability Specialists Kimberley Chessman, Helen Robertson and Idrees Khan who will ensure the most seamless, best quality service for you right from the first moment you enquire.
We have been supplying Motability vehicles for over 10 years and have had incredible responses from the scheme users. Our team here will be by your side every step of the way, right from your first enquiry to the last day of your Motability vehicle agreement, ensuring all the questions are answered and queries are taken care of for your peace of mind and comfort.

Contact Stratstone BMW Leeds on 01134574180 to make an appointment with our Motability specialist.

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Contact information

Address
Gelderd Road
Leeds LS12 6EG
GB
Get directions
Phone Number
Call Stratstone BMW Leeds on 0113 457 4180
0113 457 4180
0113 457 4180
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Helen Robertson
  • Nathan Bedford
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Samuel Mellor
  • Tracy Kewley
  • Martyna Cyganek
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stratstone BMW Leeds

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stratstone BMW Leeds

  • Rating 5.0
    Very helpful and professional thank you
    Response from Stratstone BMW Leeds
    Hi Leanne,

    Thank you so much for leaving us this great review.

    Have a lovely day!
    Customer Services
  • Rating 5.0
    Excellent
    Response from Stratstone BMW Leeds
    Hi Paul,

    A big thank you for leaving us a 5* review!

    Have a lovely day!
    Customer Services
  • Rating 5.0
    This time they were very disappointed.
    So far everything is back to normal
    Response from Stratstone BMW Leeds
    Hello,

    We're sorry to hear that you haven't had a positive experience.

    If you have any outstanding issues that we can assist you with, please get in touch with us at service.followup@stratstone.com.

    Thank you,
    Customer Services
  • Rating 5.0
    Great Helen was very helpful from start to collection of vehicle
    Response from Stratstone BMW Leeds
    Hi Pamela,

    Helen will appreciate you leaving this a review - thank you!

    Have a nice day!
    Customer Services
  • Rating 5.0
    Hari at reception was very friendly and very helpful. Helen was very helpful and very friendly explaining everything about the car
    Response from Stratstone BMW Leeds
    Hello Breda,

    Thank you very much for your 5* review!

    We value your feedback and take pride in providing the best possible customer service. We will ensure that your kind feedback is shared with Hari and Helen.

    Thanks again!
    Customer Services
  • Rating 5.0
    My experience with BMW was amazing
    Response from Stratstone BMW Leeds
    Hi Dorothy,

    Thanks for the great rating!

    We are always happy to help.
    Customer Services
  • Rating 5.0
    Excellent Customer service; very polite; I'm happy with the service done on my car and highly recommend it to others. Thank you very much.
    Response from Stratstone BMW Leeds
    Hi Mohammed,

    Thank you for taking the time to leave a positive rating.

    We really appreciate your recommendation and hope to see you again!

    Have a lovely day,
    Customer Services
  • Rating 5.0
    I recently had the pleasure of using the Motability Scheme at Stratstone BMW Leeds, and the experience was outstanding from start to finish. Helen, in particular, was incredibly helpful, knowledgeable, and made the entire process smooth and stress-free.

    She took the time to thoroughly explain all the options available, ensuring I found the perfect vehicle to suit my needs. Her professionalism, patience, and friendly approach made the experience truly enjoyable. The level of customer service I received was exceptional, and I felt well-supported throughout the entire process.

    I highly recommend Stratstone BMW Leeds and the Motability team, especially Helen, for anyone looking for a seamless and professional experience. Thank you for making everything so easy!
    Response from Stratstone BMW Leeds
    Hi Shabina,

    Thank you for your kind review.

    We’re so happy to hear that Helen gave you a 5* experience! We will ensure that your lovely feedback is shared with them, as they’ll really appreciate it.

    Thank you for your recommendation and we look forward to seeing you again!

    Have a lovely day,
    Customer Services
  • Rating 5.0
    Great
    Helen was very helpful and knowledgeable Thank you for your help and updates from ordering the new vehicle to the collection
    Response from Stratstone BMW Leeds
    Hi Pamela,
    Thank you very much for taking the time to leave us this positive review!
    Helen's aim is to deliver a positive customer service.
    Have a great week!
    Customer Services
  • Rating 5.0
    B.L I had no problems, nice service, informed me about the progress of my vehicle's repair, everything as it should be
    Response from Stratstone BMW Leeds
    Hi Vanessa,

    We are very happy to have provided you with such a positive experience!

    Customer Services
  • Rating 5.0
    Fine, no issues. All efficient and effective. Polite without any hassle.
    Response from Stratstone BMW Leeds
    Hi Iftikhar,

    Thank you very much for taking the time to leave us this positive review!

    Our aim is to deliver a positive and effective customer service.

    Have a great day!

    Customer Services Team
  • Rating 5.0
    It was good. Quick and pleasant!
    No complaints.
    Response from Stratstone BMW Leeds
    Hi Iftikhar,

    Thank you very much for leaving a review!

    Have a nice day!
    Customer Services
  • Rating 5.0
    Excellent service Hari and Helen were brilliant.
    Response from Stratstone BMW Leeds
    Hi Dean,

    Thank you for your five stars!

    Hari and Helen value your feedback.
    Customer Services
  • Rating 5.0
    Very well organised. Wonderful service
    Response from Stratstone BMW Leeds
    Hi Saeed,

    Thank you for your positive review.

    Have a great day!
    Customer Services
  • Rating 5.0
    I recently picked up my car from the dealership, and I couldn’t be happier with the experience! From start to finish, the Nathan was professional, attentive, and made the entire process seamless. The car was delivered in pristine condition, exactly as promised, and Nathan went above and beyond to ensure I was comfortable and understood all the features before driving off. Their customer service was top-notch, and I truly felt valued as a customer. I highly recommend this dealership to anyone looking for a smooth and hassle-free car buying experience. 5 stars all the way!
    Response from Stratstone BMW Leeds
    Hi Selvin,

    Thank you for your kind review.

    We’re so happy to hear that Nathan gave you a 5* experience! We will ensure that your lovely feedback is shared with them, as they’ll really appreciate it.

    Thank you for your recommendation and we look forward to seeing you again!

    Have a lovely day,
    Evans Halshaw Customer Services
  • Rating 5.0
    The customer service was excellent! The advisor greeted me with a smile and was very helpful. I feel like she went above and beyond! Definitely 10/10!
    Response from Stratstone BMW Leeds
    Hello Shoheb,

    Thank you very much for taking the time to leave us this review!

    Our aim is to deliver a positive customer service.

    Have a great week!
    Customer Services
  • Rating 5.0
    Excellent customer service & advice.
    Response from Stratstone BMW Leeds
    Hi Ummar,

    It is wonderful to receive such a positive review!

    All the best!
    Customer Services
  • Rating 5.0
    Kind friendly patient service
    Response from Stratstone BMW Leeds
    Hi Gillian,

    Thank you for your positive review.

    Have a great day!
    Customer Services
  • Rating 5.0
    Excellent service from Helen Robertson , eveything was super smooth
    Response from Stratstone BMW Leeds
    Hello Nicholas,

    Thank you very much for your 5* review!

    We value your feedback and take pride in providing the best possible customer service!

    Thanks again!
    Customer Services
  • Rating 5.0
    Amazing, thank you helen
    Response from Stratstone BMW Leeds
    Hi Zulehonan,

    A huge thanks for taking the time to rate your recent experience with us.

    The leadership team love to see such great feedback!

    Have a nice day,
    Customer Services

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