Motability Scheme at Stoneacre Vauxhall Scarborough

4.8
Rating 4.8
(165 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre Vauxhall Scarborough

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Stoneacre Vauxhall Scarborough can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Stoneacre Vauxhall Scarborough on 01723501501 to make an appointment with our Motability specialist.

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Contact information

Address
Seamer Road
Scarborough YO12 4DH
GB
Get directions
Phone Number
Call Stoneacre Vauxhall Scarborough on 01723 501501
01723 501501
01723 501501
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Robert Clappison
  • Stefan Howe
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Nicholas Parkin
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Vauxhall Scarborough

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Vauxhall Scarborough

  • Rating 2.0
    Whilst the technical aspect of the service seems fine (ie. no issues). The customer service aspect was poor. The lady I dealt with was friendly enough, however, the courtesy car was a van! I asked for an automatic courtesy car when arranging the MOT/service, I arrived at the scheduled time to be told the only automatic courtesy car they had left was the van version of my current car, whilst I was a little apprehensive about this, at least this time they had remembered to keep a car (van) for me. However, since it was a van and had no rear window and thus no rear-view mirror or rear camera or parking sensors, reversing was a guessing game (is there a car coming, who knows!, is there a person crossing behind me, who knows!). It was also difficult to get in, and very uncomfortable to drive, being as it was the most basic model. All this I could and would have sucked up for a few hours without complaint, however, since I was not told my car was ready for collection until 15 minutes before they closed and me living at least 20 minutes away, I was stuck with this thing over night, and to add to this, it had a limited range (being the van was electric and had only 70 miles upon collection) which was down to 45 by the time I left Scarborough, even though I had only done about 5-6 miles, I did not feel great about being able to do anything other than get home and hopefully back again. It's a good job I didn't have to go anywhere last night or this morning! This is the second poor experience I've had with this dealer and am not looking forward to the next service experience!
    Response from Stoneacre Vauxhall Scarborough
    Dear Glen,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent service appointment. We understand how important it is to have a suitable courtesy vehicle, and we're sorry that the van did not meet your expectations or needs.

    We also regret the late notification regarding your car's readiness, which resulted in you having to keep the van overnight. Your feedback is invaluable, and we will use it to improve our service and ensure a better experience for you and other customers in the future.

    Please feel free to reach out to us directly if you have any further concerns or if there's anything specific we can do to address your experience. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better next time.

    Kind regards,

    Stoneacre Vauxhall Scarborough Team
  • Rating 5.0
    Great service.
    Response from Stoneacre Vauxhall Scarborough
    Hello Anthony,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our service at Stoneacre Vauxhall Scarborough.

    Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Stoneacre Vauxhall Scarborough
  • Rating 5.0
    Came collected the car and returned when they had finished
    Response from Stoneacre Vauxhall Scarborough
    Dear Shirley,

    Thank you so much for taking the time to leave us a review. We are delighted to hear that you had a positive experience with our service at Stoneacre Vauxhall Scarborough. Your satisfaction is our top priority, and it's wonderful to know that everything went smoothly with your car collection and return.

    We truly appreciate your kind words and your perfect rating. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Stoneacre Vauxhall Scarborough Team
  • Rating 5.0
    brilliant experience, robert was very helpful & informative and ultimately fulfilled the purpose of my visit.
    Response from Stoneacre Vauxhall Scarborough
    Hello Tyler,

    Thank you so much for taking the time to share your experience with us at Stoneacre Vauxhall Scarborough. We're thrilled to hear that you had a brilliant experience and that Robert was able to be so helpful and informative during your visit. It's wonderful to know that we fulfilled the purpose of your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

    Best regards,
    The Stoneacre Vauxhall Scarborough Team
  • Rating 5.0
    Easy,fast and polite
    Response from Stoneacre Vauxhall Scarborough
    Hello David,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service easy, fast, and polite. At Stoneacre Vauxhall Scarborough, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Vauxhall Scarborough Team
  • Rating 5.0
    Very good and professional.
    Response from Stoneacre Vauxhall Scarborough
    Hello Linda,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be very good and professional. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible experience for our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Vauxhall Scarborough.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Absolutely fantastic service, and very friendly.
    Response from Stoneacre Vauxhall Scarborough
    Hello Christopher,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service and found our team to be friendly. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Vauxhall Scarborough.

    Best regards,
    The Motability Scheme Team at Stoneacre Vauxhall Scarborough
  • Rating 1.0
    No car yet I'm very disappointed with the garage John olds i applied for a corsa and the lad in the garage said i would have to wait ten days for the car to come so i excepted that but wen i got home the lad rang me up and offered me a moca i went to have a look at the moca told him that i want a corsa he said to me that there's a delay on the corsa don't no why there's a delay on the corsa your garage has loads of corsa outside this is a disabled car my friend came to your garage and drove his away the same day don't no why i have to wait this long for a car I'm disabled and can't get out with out a car is my disabley not worth anything and I'm still waiting for a car
    Response from Stoneacre Vauxhall Scarborough
    Hello John,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear about your disappointment regarding your experience at our garage. We strive to provide the best service possible, and it's clear we fell short in your case. I would like to understand more about what happened and see how we can make things right for you. Please feel free to reach out to us directly at your earliest convenience. Your satisfaction is important to us, and we are committed to resolving this issue.

    Best regards,

    [Your Name]
    Stoneacre Vauxhall Scarborough
  • Rating 5.0
    Very efficient service.
    Response from Stoneacre Vauxhall Scarborough
    Hello Paul,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service very efficient. Providing excellent service is something we strive for, and it’s always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Vauxhall Scarborough.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Kieren was very professional polite and friendly he explained all my options to me and helped me make an informed decision on the vehicle that was right for me he went through the process Karen was very professional, polite, and friendly. He explained all my options to me and helped me make an informed decision on the vehicle that was right for me. He went through the process fairly quickly without rushing. I highly recommend this dealership and the individual who helped me.quickly without brushing I highly recommend this dealership and the individual who helped me.
    Response from Stoneacre Vauxhall Scarborough
    Dear Joseph,

    Thank you so much for taking the time to share your positive experience with us at Stoneacre Vauxhall Scarborough. We are thrilled to hear that Kieren provided you with professional, polite, and friendly service, and that he was able to assist you in making an informed decision about your vehicle. It's wonderful to know that the process was smooth and efficient for you.

    Your recommendation means a lot to us, and we are delighted to have earned your trust and satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Stoneacre Vauxhall Scarborough Team
  • Rating 5.0
    It was nice to see Rob again he was very helpful and helped me order my new mobility car
    Response from Stoneacre Vauxhall Scarborough
    Hello Lynn,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with Rob and that he was able to assist you in ordering your new mobility car. It's always a pleasure to see returning customers like yourself, and we're delighted that Rob could help make the process smooth and enjoyable for you.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Vauxhall Scarborough.

    Best regards,

    Stoneacre Vauxhall Scarborough Team
  • Rating 5.0
    Fantastic service, lovely staff
    Response from Stoneacre Vauxhall Scarborough
    Hello Emily,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service and found our staff to be lovely. Your feedback is incredibly important to us, and it’s always rewarding to know that we are meeting the needs of our customers. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back to Stoneacre Vauxhall Scarborough in the future.

    Best regards,
    The Stoneacre Vauxhall Scarborough Team
  • Rating 5.0
    Rob is always first class. Treats me with respect
    Response from Stoneacre Vauxhall Scarborough
    Hello Paul,

    Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that Rob provided you with first-class service and treated you with the respect you deserve. At the Motability Scheme at Stoneacre Vauxhall Scarborough, we strive to ensure every customer has a positive experience, and it's wonderful to know Rob has made a great impression.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Best regards,
    The Motability Scheme Team at Stoneacre Vauxhall Scarborough
  • Rating 5.0
    Excellent service
    Response from Stoneacre Vauxhall Scarborough
    Dear Suzanne W.,

    Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you received excellent service at the Motability Scheme at Stoneacre Vauxhall Scarborough. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Stoneacre Vauxhall Scarborough
  • Rating 5.0
    Excellent communication from pick up to drop off.
    Customer service impressive
    Response from Stoneacre Vauxhall Scarborough
    Dear Katherine M.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with our communication and customer service from pick up to drop off. At the Motability Scheme at Stoneacre Vauxhall Scarborough, we strive to provide the best service possible, and your feedback is greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Motability Scheme Team at Stoneacre Vauxhall Scarborough
  • Rating 5.0
    Fantastic experience. Rob was brilliant explained everything I detail and made sure I was comfortable with the car
    Response from Stoneacre Vauxhall Scarborough
    Hello Lara,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us at Stoneacre Vauxhall Scarborough. Rob will be delighted to know that his efforts to explain everything in detail and ensure your comfort with the car made a positive impact on your visit.

    Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    Stoneacre Vauxhall Scarborough Team
  • Rating 4.0
    All OK apart from didn't hoover or clean inside
    Response from Stoneacre Vauxhall Scarborough
    Dear Gary,

    Thank you for taking the time to share your feedback with us. We're glad to hear that most aspects of your experience were satisfactory. However, we apologize for not meeting your expectations regarding the interior cleaning of your vehicle. Your comments are invaluable to us, and we will ensure that this aspect is addressed with our team to improve our service. We appreciate your support and look forward to serving you better in the future.

    Best regards,
    The Stoneacre Vauxhall Scarborough Team
  • Rating 5.0
    Thstaff are so helpful and polite they make you feel at ease .
    Response from Stoneacre Vauxhall Scarborough
    Hi Christine, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receives recognition for there fantastic customer service which they provided to you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent.
  • Rating 5.0
    Hello the stoneacre garage did the service everything was fine the staff were very friendly and helpful
    Thanks
    Simon
    Response from Stoneacre Vauxhall Scarborough
    Hi Simon, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office

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