Motability Scheme at JCT600 Mercedes-Benz Sheffield

4.8
Rating 4.8
(93 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
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Contact information

Address
Sheffield Road
Meadowhall
Sheffield S9 2FZ
GB
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Phone Number
Call JCT600 Mercedes-Benz Sheffield on 0114 262 6100
0114 262 6100
0114 262 6100
Website

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Email

Email us

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability Scheme specialists:

  • Oliver Parkin
  • Matthew Cutler
  • Sophie Elliott
  • Kimberley Monk
  • Ross Wells
  • David Fort
  • Jordan Green
  • Niamh Dickinson
  • Sebastian Lawicki
  • Jeremy Dear
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:45 - 13:00
SundayClosed

Motability service specialists:

  • Lara Sefton
  • Joe Robertshaw
  • Ciaran Connolly
  • Natasha Banks
  • Stephanie Birchall
We recommend calling and booking an appointment before visiting.
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Accessibility features at JCT600 Mercedes-Benz Sheffield

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to JCT600 Mercedes-Benz Sheffield

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Our trained Motability specialists are here to support you throughout the duration of your lease. JCT600 Mercedes-Benz Sheffield can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact JCT600 Mercedes-Benz Sheffield on 01142626100 to make an appointment with our Motability specialist.

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Reviews at JCT600 Mercedes-Benz Sheffield

  • Rating 5.0
    Excellent service, Neve was really helpful & knowledgeable about the car and handover
    Response from JCT600 Mercedes-Benz Sheffield
    Hi Angela M.
    Thank you for the great review and the feedback on Neve, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards Sally
  • Rating 5.0
    Most amazing service by olivea thank you so much for your help and service
    Response from JCT600 Mercedes-Benz Sheffield
    Hi Hamza A,
    Thank you so much for your kind words! We are so happy to hear that Olivea was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind Regards Sally
  • Rating 5.0
    Great experience
    Response from JCT600 Mercedes-Benz Sheffield
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Great overall experience with Oliver had to reschedule my original appointment and wasn’t a problem at all was made to feel a value customer been a customer with Mercedes for over half a decade now and this was the best salesman I have had to date above and beyond my expectations if I could give him 10 stars I would
    Response from JCT600 Mercedes-Benz Sheffield
    Dear Earl L.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your great experience with Oliver and that he was able to accommodate your schedule so seamlessly. It's fantastic to know that you felt valued as a customer and that Oliver exceeded your expectations. Your loyalty to Mercedes over the years is greatly appreciated, and we're delighted to have provided you with the best service yet. Your kind words and perfect rating mean a lot to us, and we'll be sure to pass along your compliments to Oliver.

    Thank you once again for your continued support. We look forward to serving you for many more years to come.

    Best regards,

    The Motability Scheme Team at JCT600 Mercedes-Benz Sheffield
  • Rating 5.0
    Oliver at Mercedes dealt with the changeover very professionally.

    He kept us informed regarding the car situation.
    Response from JCT600 Mercedes-Benz Sheffield
    Hi Malcolm F,
    Thank you so much for your kind words! We are so happy to hear that Oliver was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind Regards Sally
  • Rating 5.0
    Took a long time to get the car and over the course of those few months there were several issues with the online ID check, my email address some how got altered slightly so I missed emails and it was difficulties getting answers to some of my questions during that time. Unfortunately that special feeling Mercedes normally provide was lost this time round. That been said David was great, and certainly brought that feeling back for me, great work David keep it up.
    Response from JCT600 Mercedes-Benz Sheffield
    Thank you for your high star rating.
  • Rating 5.0
    Very happy with the service I received
    Response from JCT600 Mercedes-Benz Sheffield
    Hi Ingrid,
    Thank you for your kind words - we're glad to have been of service! Kind Regards Sally
  • Rating 5.0
    Organised
    Response from JCT600 Mercedes-Benz Sheffield
    Hello David M.. Thank you for taking the time to leave us a review about your visit. Kind regards Sally
  • Rating 5.0
    It's always a great experience!
    Response from JCT600 Mercedes-Benz Sheffield
    Hello Jayne A.. Thank you for taking the time to leave us a review about your visit. Kind regards Sally
  • Rating 5.0
    Brilliant customer service and very helpful
    Response from JCT600 Mercedes-Benz Sheffield
    Hello Michael R.. Thank you for taking the time to leave us a review about your visit. Kind Regards Sally
  • Rating 5.0
    Hi heloo
    Response from JCT600 Mercedes-Benz Sheffield
    Hello Pavol K.. Thank you for taking the time to leave us a review about your visit. Kind Regards Sally
  • Rating 4.0
    I met with Jordan Green to discuss my new car purchase. He was very welcoming, helpful and professional.
    I ordered my car with ease. The only downside if anything was there wasn’t a GLA model for me to look at. Apart from that great.
    Response from JCT600 Mercedes-Benz Sheffield
    Hello Erica B.. Thank you for taking the time to leave us a review about your visit. Kind Regards Sally
  • Rating 5.0
    Very friendly
    Response from JCT600 Mercedes-Benz Sheffield
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Ross the sales man was fantastic
    Response from JCT600 Mercedes-Benz Sheffield
    Hi Ismail,
    Thank you so much for your kind words! We are so happy to hear that Ross was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards Sally
  • Rating 5.0
    It was great
    Response from JCT600 Mercedes-Benz Sheffield
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 1.0
    I had a shocking experience for the first time ever with Mercedes Sheffield (JCT600). The order took longer than the 3 months lead time that I was told at POS.

    I had to chase my order myself with the SA. When it came to payment I requested to split invoices & was told not possible, only for another gracious colleague to do so effortlessly.

    The emails with SA were at best tone deaf, constantly telling me my payment failed when it was in fact MISSING and he was not making best efforts to chase it up with relavent teams.

    All the butterflies and excitement were gone by the time I collected the car only to find my name and initials completely wrong which cemented my thoughts that the SA didn't care about the details and how he made me feel throughout. By this time he should have known my name really. I am a social media influencer and this is the day and age of digital tech. It's all about the details and this was also upsetting.

    The car itself had minor scratches at all window panels which they blamed on cheap materials that they use when in fact it's caused by the quality of cloth they use to clean after removing the packaging.

    They claimed they used a microfibre cloth though and went on to show me a worn out with no fibres. All the other cars in the showroom had similar scratches and as someone who has always seen brand new Mercedes cars I know what I'm talking about and I also know when I'm being fobbed off by salesmen. They didn't accept that their cleaning cloths were causing this and ignored my concerns.

    The car had streaks everywhere which really upset me. I am unsure what has happened to quality assurance with Mercedes but they are so defensive for their poor standards and make all manner of excuses. NEW means NEW without scratches, swirls or any sort of dirt. I have never felt so disappointed with a new car the way I do with this one. Part of me says it will be my last. People are paying a lot of money and don't deserve to be fobbed off.

    My dad only drove Mercedes and I have adored the brand for so long due to their impeccable standards but now it's a distant memory.

    Poor customer care, arrogance and not paying attention to detail can put customers right off. There are still good people in the branch who made my experience worthwhile and the manager Jonathan was great as he understood why I was upset.

    Bad customer service can affect a good brand. Hopefully they will change the cloths they use to clean new cars in order to avoid unnecessarily scratching them and I hope they understand new means new.

    When I went home the Reserve fuel light came on. Times and standards have really dropped with Mercedes.
    Response from JCT600 Mercedes-Benz Sheffield
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership.
  • Rating 5.0
    .
    Response from JCT600 Mercedes-Benz Sheffield
    Hello Tracy N.. Thank you for taking the time to leave us a review about your visit .Kind Regards Sally
  • Rating 5.0
    The process has been really easy and quick thanks to Jordan. He has been helpful, professional and understanding. I’m glad we picked this dealership for our new car.
    Response from JCT600 Mercedes-Benz Sheffield
    Hi Gulfraz Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Very good and professional
    Response from JCT600 Mercedes-Benz Sheffield
    Hi David,
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Sally
  • Rating 2.0
    Was not happy because when they said I should get the car back did not get it didn't tell me what is going on had to ring my self to see what is happening
    Response from JCT600 Mercedes-Benz Sheffield
    Hello Hamza A.. Thank you for taking the time to leave us a review about your visit. thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way and any Inconvenience caused. Kind regards.

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