Motability Scheme at Mercedes-Benz of Derby

4.6
Rating 4.6
(29 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today

Contact information

Address
7 St. Christophers Way
Pride Park
Derby DE24 8JY
GB
Phone Number
Call Inchcape Mercedes-Benz Derby on 01332 208802
Email
Reviews
Visit dealer website

Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Craig Lear
  • Olivia Kemps
  • Andy Bednall
We recommend calling and booking an appointment before visiting.

Accessibility features at Inchcape Mercedes-Benz Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Inchcape Mercedes-Benz Derby

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Inchcape Mercedes-Benz Derby can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Inchcape Mercedes-Benz Derby on 01332208802 to make an appointment with our Motability specialist.

Reviews at Inchcape Mercedes-Benz Derby

  • Rating 5.0
    Gret service friendly staff
    Response from Inchcape Mercedes-Benz Derby
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent service got me straight in.
    Response from Inchcape Mercedes-Benz Derby
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Outstanding , always 100 % efficient, courteous and professional.
    Response from Inchcape Mercedes-Benz Derby
    Thank you for your high star rating, much appreciated Noah.
  • Rating 5.0
    Fine
    Response from Inchcape Mercedes-Benz Derby
    We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.
  • Rating 1.0
    Very poor repair service Front suspension not fixed twice have complained
    Response from Inchcape Mercedes-Benz Derby
    We do thank you for your feedback, so we may investigate this for you with the Management team
    direct, please do provide your contact details and registration to us here at tellusmore@inchcape.co.uk if you could also kindly mention this review in your correspondence. Kind Regards.
  • Rating 5.0
    As always Great customer service,always prepared & on time.Excellent work standards,👍
    Response from Inchcape Mercedes-Benz Derby
    We do appreciate your positive feedback Nazma, enjoy your afternoon.
  • Rating 4.0
    Quick, efficient, receptionist was lovely
    Response from Inchcape Mercedes-Benz Derby
    We're thrilled to see that you enjoyed your visit Declan.
  • Rating 5.0
    Very good i was not going to be home so i dropped the keys off at the dealership the car was pick up and delivered back to my address work all done
    Response from Inchcape Mercedes-Benz Derby
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great
    Response from Inchcape Mercedes-Benz Derby
    Good afternoon Steven, thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.
  • Rating 5.0
    Excellent service, from picking our car up to dropping it back.
    Response from Inchcape Mercedes-Benz Derby
    Thank you Geoffrey, your feedback is much appreciated.
  • Rating 5.0
    Excellent service as always
    Response from Inchcape Mercedes-Benz Derby
    Hello Christopher L.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Great comms and work done professionally
    Response from Inchcape Mercedes-Benz Derby
    We are so happy to hear you had such a great experience Christopher!
  • Rating 5.0
    Excellent.
    Response from Inchcape Mercedes-Benz Derby
    Hello Donald, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!
  • Rating 5.0
    Brilliant customer service
    Response from Inchcape Mercedes-Benz Derby
    Hello Nadine K.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Very good service
    Response from Inchcape Mercedes-Benz Derby
    We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.
  • Rating 5.0
    excellent
    Response from Inchcape Mercedes-Benz Derby
    Hello Nazma I.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Car picked up on time. Cleaned inside and out on return.
    Response from Inchcape Mercedes-Benz Derby
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 1.0
    Not great. Despite booking a hire car for the day, I was asked if id like to sit and wait! If I could sit and wait, I wouldn’t have booked a car and waited 5 weeks for an appointment. It then took you 25 minutes to come back to me. I couldn’t book myself in online beforehand because the link wasn’t working ! At 4:45pm … I arrived to bring back my hire car and collect mine - and again, had to wait for 20 minutes. I was 3rd in line on my arrival and shortly after me, so customer no. 4 arrived! The lady who was first in the queue told us all that she had been waiting for 15 minutes already!! I got my phone out and had to call you from
    Reception to get someone to come and serve us! Terrible customer service …. Jan Smith.
    Response from Inchcape Mercedes-Benz Derby
    Hi Janet,

    We're sorry to hear you've had a less than positive experience at Mercedes-Benz of Derby.

    We'll make note of your comments to help us improve going forward
  • Rating 5.0
    Great service as usual
    Response from Inchcape Mercedes-Benz Derby
    Good afternoon Suzanne, thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.
  • Rating 5.0
    Excellent service
    Response from Inchcape Mercedes-Benz Derby
    Good afternoon Steven, thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

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