Motability Scheme at Stoneacre MG Derby

4.7
Rating 4.7
(175 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre MG Derby

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care.

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You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. 2020 Motability Dealer Winner for our Contact Centre and Regional Group of the Year in the North.

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Contact information

Address
Clock Garage
Nottingham Road
Derby DE21 7GW
GB
Get directions
Phone Number
Call Stoneacre MG Derby on 01332 983328
01332 983328
01332 983328
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Paul Stedman
  • Sam Cross
  • Arron Sheppard
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Iain Carr
  • Paul Lewis
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre MG Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre MG Derby

  • Rating 5.0
    Very good service.
    Response from Stoneacre MG Derby
    Hello Marek,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with our service at Stoneacre MG Derby. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 5.0
    They were so helpful and friendly a big thank you to the 2 men I was talking to
    Response from Stoneacre MG Derby
    Dear Elizabeth,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team helpful and friendly. Your kind words and perfect rating mean a lot to us and motivate us to continue providing excellent service. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,
    The Stoneacre MG Derby Team
  • Rating 5.0
    IM HAPY
    Response from Stoneacre MG Derby
    Hello Slavomir,

    Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your experience at Stoneacre MG Derby. Providing excellent service and ensuring our customers' satisfaction is our top priority, and your feedback is greatly appreciated.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 5.0
    Very professional staff help me with everything
    Response from Stoneacre MG Derby
    Hello Martin,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our team at Stoneacre MG Derby was able to assist you with everything you needed. Providing professional and helpful service is our top priority, and it’s great to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 5.0
    Really good
    Thanks to sam from stoneacre mg derby
    Response from Stoneacre MG Derby
    Hello Roman,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a really good experience with us at Stoneacre MG Derby. Sam will be delighted to know that he made a positive impact on your visit. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 5.0
    Staff are very prompt and polite every time I visit them
    Response from Stoneacre MG Derby
    Hello Simon P.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our staff have consistently provided you with prompt and polite service during your visits. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations.

    If there’s anything more we can do for you in the future, please don’t hesitate to let us know. We look forward to seeing you again soon at Stoneacre MG Derby.

    Best regards,
    The Motability Scheme Team at Stoneacre MG Derby
  • Rating 5.0
    Excellent no problems at all. All questions answered. Really helpful
    Response from Stoneacre MG Derby
    Hello Tracy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us and that all your questions were answered. Our team at Stoneacre MG Derby is dedicated to providing helpful and efficient service, and your feedback is greatly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 5.0
    It was nice receiving the video and explanation of everything that was conducted on my health vehicle check
    Response from Stoneacre MG Derby
    Hello Wendy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you appreciated the video and explanation of your health vehicle check. Our team at Stoneacre MG Derby is dedicated to providing the best service possible, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 5.0
    Very good
    Response from Stoneacre MG Derby
    Hello Julie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very good experience with us at Stoneacre MG Derby. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 5.0
    Excellent customer service and all work completed on time
    Response from Stoneacre MG Derby
    Dear Stephen,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received excellent customer service and that all work was completed on time. At the Motability Scheme at Stoneacre MG Derby, we strive to provide our customers with the best possible experience, and your feedback is a testament to our team's dedication.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again.

    Best regards,

    The Motability Scheme Team at Stoneacre MG Derby
  • Rating 5.0
    Absolutely faultless! From booking the car in with Jake and having the car serviced with Jack they’re a great bunch of guys. Thank you from Mrs Eley.
    Response from Stoneacre MG Derby
    Dear Mrs. Eley,

    Thank you so much for your wonderful review! We are thrilled to hear that your experience with Jake and Jack at the Motability Scheme at Stoneacre MG Derby was faultless. Our team takes great pride in providing excellent service, and your kind words are truly appreciated. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Stoneacre MG Derby
  • Rating 5.0
    Excellant service polite staff answererd all my questions
    Response from Stoneacre MG Derby
    Hello Joel,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and that our staff were able to answer all your questions. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre MG Derby.

    Best regards,
    The Motability Scheme Team at Stoneacre MG Derby
  • Rating 5.0
    Outstanding could not do enough for us and abbey kept us informed on everything.
    Response from Stoneacre MG Derby
    Hello Sharon,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an outstanding experience with us at Stoneacre MG Derby. Abbey and the rest of our team strive to keep our customers well-informed and provide the best service possible, so it's fantastic to know we met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 5.0
    Brilliant
    Response from Stoneacre MG Derby
    Hello Lee D.,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a brilliant experience with us at Stoneacre MG Derby. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 2.0
    Not heard of car has been repaired
    No up dates at all
    Last mentioned waiting for mg to decided what to do with the car .
    Communication is very poor
    Has recieved nothing
    Response from Stoneacre MG Derby
    Hi Benjamin, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us via https://stoneac.re/scYnHmG so that we can take a look into this. Best wishes, HM - Stoneacre Head Office
  • Rating 5.0
    Very good staff lovely
    Response from Stoneacre MG Derby
    Dear Sharon P.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our staff to be very good and lovely. Your feedback is incredibly important to us, and we are delighted to know that you had a positive experience at the Motability Scheme at Stoneacre MG Derby.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Warm regards,

    The Motability Scheme Team at Stoneacre MG Derby
  • Rating 3.0
    The process was easy but I was not overall impressed with my experience as the courtesy car had no screenwash in so I had to buy some myself so now out of pocket also my car was supposed to be washed and hoovered they washed car but didn't wash my alloys also it was not hoovered and I didn't receive health check vid until I was called to say my car was ready
    Response from Stoneacre MG Derby
    Dear Andrew,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the process easy, but we are sorry to learn that your overall experience did not meet your expectations.

    We apologize for the inconvenience caused by the courtesy car not having screenwash and for the additional expense you incurred. Additionally, we regret that your car was not fully cleaned as promised and that there was a delay in receiving the health check video.

    Your feedback is invaluable to us, and we are committed to improving our services. We will address these issues with our team to ensure that such situations are avoided in the future.

    Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

    Best regards,

    Stoneacre MG Derby
  • Rating 4.0
    Took abit longer than was told when I booked it in
    Response from Stoneacre MG Derby
    Hello Dianne,

    Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to see you rated us 4 out of 5 stars. We apologize for any inconvenience caused by the service taking longer than expected. Your experience is important to us, and we are committed to improving our processes to ensure timely service in the future. If you have any further concerns or need assistance, please feel free to reach out. We look forward to serving you better next time.

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 4.0
    Car collected and returned as agreed
    Response from Stoneacre MG Derby
    Hello Gary,

    Thank you for taking the time to leave us a review. We're pleased to hear that the car collection and return process met your expectations. Your feedback is invaluable to us as we strive to provide the best service possible. If there's anything more we can do to enhance your experience or if you have any additional comments, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre MG Derby Team
  • Rating 5.0
    Excellent 5 stars service a great experience

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