Motability Scheme at Vertu SEAT Derby

4.8
Rating 4.8
(247 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu SEAT Derby

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu SEAT Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu SEAT Derby on 03445586724 to make an appointment with our Motability specialist.

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Contact information

Address
Locomotive Way
Pride Park
Derby DE24 8SQ
GB
Get directions
Phone Number
Call Vertu SEAT Derby on 0344 558 6724
0344 558 6724
0344 558 6724
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Fitzalbert Martin
  • Ryan Edwards
  • Matthew Kelly
  • Andrew Lawrence
  • Keisi Hutchinson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Rebecca Smith
  • John Leach
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu SEAT Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu SEAT Derby

  • Rating 5.0
    Everyone was great. The ability to check in and leave your keys at the kiosk is so convenient and the service techs sending a video to advise of any issues make the whole service so easy.
    Response from Vertu SEAT Derby
    Hello Talonn

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our check-in process convenient and appreciated the video updates from our service technicians. It's great to know that these features made your experience with us easy and enjoyable. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Very happy with everything would recommend fantastic
    Response from Vertu SEAT Derby
    Hello Donna

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are very happy with everything and would recommend our services. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing fantastic service. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu SEAT Derby.

    Best regards,
    Dean
  • Rating 5.0
    Fitz Martin was absolutely fantastic.
    He always wears a permanent smile & makes everyone feel so happy & relaxed 😌
    Response from Vertu SEAT Derby
    Hello Lorraine

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Fitz Martin. It's fantastic to know that his cheerful demeanour and ability to make everyone feel at ease made your visit enjoyable. Your feedback is greatly appreciated and will be shared with Fitz and the team. We look forward to welcoming you back to Vertu SEAT Derby in the future!

    Best regards,
    Dean
  • Rating 5.0
    Fitz Martin was fantastic so happy & extremely helpful
    Response from Vertu SEAT Derby
    Dear Lorraine B.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Fitz Martin provided you with such a fantastic and helpful experience. Your satisfaction is our top priority, and it’s great to know that we met your expectations.

    We truly appreciate your 5-star rating and your kind words. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    Liza
  • Rating 5.0
    Everything was great with the dealer. Motability was very slow authorising work so I have to go back.
    Response from Vertu SEAT Derby
    Hello Lynne,

    Thank you for taking the time to leave us a review. We're delighted to hear that you had a great experience with our dealership team at Vertu SEAT Derby. We appreciate your patience regarding the authorization process with Motability and apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we will continue to work closely with Motability to improve the efficiency of our services. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    Everything was straightforward. Keisi was marvellous in helping me with my needs. Highly appreciated and recommended
    Response from Vertu SEAT Derby
    Dear Michelle

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience at Vertu SEAT Derby was straightforward and that Keisi was able to assist you so marvellously. Your kind words and recommendation mean a lot to us, and we are delighted to have earned a 5-star rating from you.

    If you have any further needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Keith
  • Rating 5.0
    Very friendly and efficient service
    Response from Vertu SEAT Derby
    Hello Michael

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service both friendly and efficient. Providing our customers with the best possible experience is our top priority, and your feedback is incredibly valuable to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu SEAT Derby.

    Best regards,
    Keith
  • Rating 4.0
    The warning light was on for anti freeze and summer coolant to be topped up and it wasn't so I had to fill it up
    Response from Vertu SEAT Derby
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT4PH2210 Kind regards, Liza.
  • Rating 5.0
    Very helpful
    Response from Vertu SEAT Derby
    Hello Anthony,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service very helpful. At Vertu SEAT Derby, we strive to provide the best experience possible for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Had a lovely experience with fitz Martin, constant reassurance and help given throughout. The whole process was very straight forward and fast and was made easy with support given from team.
    Response from Vertu SEAT Derby
    Hello Robyn

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Fitz Martin and our team were able to provide you with the reassurance and support you needed throughout the process. It's wonderful to know that everything went smoothly and quickly for you. Your kind words and perfect rating mean a lot to us, and we are grateful for your feedback. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu SEAT Derby
  • Rating 5.0
    It helping me very well thank you
    Response from Vertu SEAT Derby
    Hello Jan

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that our services have been helping you well. Your satisfaction is our top priority, and it's wonderful to know that we've met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Keisi was lovely, thorough and very informative. She explained everything. It went perfectly
    Response from Vertu SEAT Derby
    Hello Michelle,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that your experience with Keisi was so positive. It's great to know that she was able to provide you with thorough and informative service, ensuring everything went perfectly. Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Keisi and the team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Thanks
    Response from Vertu SEAT Derby
    Hello Stefan H.,

    Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with us at Vertu SEAT Derby. Your feedback is incredibly valuable and encourages our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    l happy thanks
    Response from Vertu SEAT Derby
    Hello Stefan

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're happy with your experience at Vertu SEAT Derby. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Very good service all round
    Response from Vertu SEAT Derby
    Hello Mohammed J.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a very good experience with our service at Vertu SEAT Derby. Providing excellent service is our top priority, and it’s wonderful to know that we met your expectations.

    Kind regards,
    Matthew
  • Rating 5.0
    Joe was lovely and helpful, Tom the sales manager came out to say hello and thank us for placing the order. I had to ring after as I needed to alter something and I spoke to Tom again who remembered me and could not be more helpful and understanding. I highly recommend SEAT Derby for their service, non pushy Sales and professional yet kind service.
    Response from Vertu SEAT Derby
    Dear Helen S.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Vertu SEAT Derby. It's fantastic to know that Joe and Tom were able to assist you effectively and that you felt supported throughout your visit and subsequent communication.

    We strive to provide a professional yet friendly service, and your kind words affirm that we are on the right track. Your recommendation means a lot to us, and we are grateful for your trust in our team.

    If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    Keith
  • Rating 5.0
    What a fantastic experience, a special thank you to Fitz and all his help
    Response from Vertu SEAT Derby
    Dear Diane

    Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu SEAT Derby. Fitz and the entire team are dedicated to providing exceptional service, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    We had a wonderful experience collecting our mobility vehicle, they went above and beyond to get the car quick and sufficiently.
    It was for my 17-year-old who has newly passed their license and wanted a vehicle ASAP and they definitely come through with that. We are thrilled.
    Response from Vertu SEAT Derby
    Hello Kieran

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a wonderful experience collecting your mobility vehicle. It's fantastic to know that we could assist in getting the car quickly and efficiently for your 17-year-old. Our team always strives to go above and beyond for our customers, and your kind words are truly appreciated. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Got what I asked for. Andy went the extra mile to make it happen. Thank you.
    Response from Vertu SEAT Derby
    Dear Karen R.,

    Thank you for your wonderful review! We're delighted that Andy went the extra mile to meet your needs. Your satisfaction is our priority, and we appreciate your feedback. If you need anything else in the future, feel free to reach out.

    Kind regards,
    Kerry
  • Rating 5.0
    Andy looked after me very well. Polite and friendly. Thank you. Pleasure doing business with you.
    Response from Vertu SEAT Derby
    Hello Karen R.,

    Thank you for your wonderful review! We're thrilled that Andy provided excellent service and made your experience enjoyable. Your kind words mean a lot to us. If you need anything else or have more feedback, feel free to reach out. We look forward to serving you again!

    Kind regards,
    Kerry

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