Motability Scheme at Parkway Volkswagen Derby

Rating 4.2
(41 reviews)
07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 08:00 - 16:00Closed Today

Contact information

Locomotive Way
Pride Park
Derby DE24 8PU
Phone Number
Call Parkway Volkswagen Derby on 01332 268800
Visit dealer website

Showroom details
07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 08:00 - 16:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 16:00

Motability Scheme specialists:

  • Bethany Lawrence
  • Josh Beech
  • Philip Creasey
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 16:30

Motability service specialists:

  • Simon Allen
  • Matt Taylor
  • Nicola Hussey
  • Taylor Macdonald
  • Isobel Watts
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Parkway Volkswagen Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Parkway Volkswagen Derby

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Parkway Volkswagen Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Parkway Volkswagen Derby on 01332268800 to make an appointment with our Motability specialist.

Reviews at Parkway Volkswagen Derby

  • Rating 5.0
    First time using motability and excellent service
  • Rating 5.0
    Every thing went smoothly from fetching my car to dropping back off to me.
  • Rating 5.0
    Phil showed great empathy towards myself and advised me on the best option car to help suit my everyday health needs, he was really kind and seemed to care about what he was doing, it was not just a quick sale for him.
  • Rating 5.0
    Overall a positive experience. Kind and friendly staff. All done within two hours. Had car washed after m.o.t and he did the best clean ive ever seen from the dealership. The video showed underneath the car and he explained everything in simple terms. Overall well pleased with the experience.
  • Rating 5.0
    Very good đź‘Ť
  • Rating 5.0
    Great work
  • Rating 5.0
    Phil was 100% he was friendly polite helpful nothing was too much trouble he had great communication skills alk through while I was waiting for the car to be made couldn't have asked for anybody any better
  • Rating 5.0
    The service was professional, with knowledgeable staff. The application was made easy and dealt with quickly.
  • Rating 5.0
  • Rating 5.0
    Very helpful
  • Rating 5.0
    Excellent service and good experience!
  • Rating 5.0
    Joshua was lovely, showed me around the car and made the hand over fast, very helpful.
  • Rating 1.0
    Third time ordering a new car and first time ordering from Volkswagen and the service was shocking. Didn’t add me to my own application and only my partner and the sales assistant couldnt get rid of me fast enough
  • Rating 5.0
    Joe did a great job!
  • Rating 5.0
    Great customer service
  • Rating 5.0
    The young man was very nice who dealt with my enquiries
  • Rating 2.0
    Final handover was fine, but not one proactive phone call from start to finish to keep me updated with the order process, despite promising a monthly call. Whilst I appreciate that this is just another fleet sale the original order was taken with complete disinterest and I would have expected at least some contact over the last six months without having to chase prior to receiving the call to say the car was in and ready to collect.
  • Rating 4.0
    Worked well this time around. On the check over last time wipers weren’t touched. On my last car, a Seat Leon had the same problem. Is it a VW fault?
  • Rating 2.0
    Some issues that were flagged up with the dealership a number of weeks ago were not documented correctly therefore when it came to rectifying these issues they weren’t addressed. Staff members are helpful on the face of it but communications with the customer are hit and miss. Simple issues like not communicating when my car was being returned to me, not providing extra coolant to top up with or even explaining this would be needed, not clearing the inspection alerts on the dash instrument panel, not checking the errors with my wing mirror were fixed etc.are all small things but very frustrating and inconvenient when it means my vehicle has to be returned to the dealership.
  • Rating 4.0
    Glad to finally get a car ordered after my first order wasn’t processed.

Similar Motability Scheme dealers