Motability Scheme at Sytner Mercedes-Benz of Northampton

4.5
Rating 4.5
(25 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today

Contact information

Address
Riverside Business Park
Carousel Way
Northampton NN3 9HG
GB
Phone Number
Call Sytner Mercedes-Benz of Northampton on 01604 774200
Email
Reviews
Visit dealer website

Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Neil Preston
  • Anesh Kumar
We recommend calling and booking an appointment before visiting.

Accessibility features at Sytner Mercedes-Benz of Northampton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Sytner Mercedes-Benz of Northampton

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of Northampton can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of Northampton on 01604774200 to make an appointment with our Motability specialist.

Reviews at Sytner Mercedes-Benz of Northampton

  • Rating 5.0
    outstanding customer service
    Response from Sytner Mercedes-Benz of Northampton
    Hello Harry, I am delighted to hear that you've had a great experience with us at Mercedes-Benz of Northampton. We strive to provide our customers with the highest level of service and I am so pleased that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience. Best regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Great customer service and they provided a great essential courtesy car. Treated with respect !
    Response from Sytner Mercedes-Benz of Northampton
    Hello Carlton, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of Northampton. We strive to provide our customers with the highest level of service, care and respect and we are glad that we were able to meet your expectations. We value your feedback and we look forward to welcoming you again next time! Best regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 3.0
    Only did half the job other wise friendly polite staff
    Response from Sytner Mercedes-Benz of Northampton
    Hello Shane, Thank you for sharing your feedback, I am delighted to learn that you found our team to be friendly and polite, but disappointed that we didn't complete the work required. I assume you have been reappointed for the outstanding job, but if this is not the case, please do let me know by emailing me with your preferred method of contact and registration number and I will do my best to resolve. Best regards, Nicola Lee - Divisional Customer Experience Manager - nicolalee@sytner.co.uk
  • Rating 5.0
    Great service excellent help and knowledge. Very nice working coffee area with refreshments. Very friendly
    Response from Sytner Mercedes-Benz of Northampton
    Hello Gail, Thank you for sharing your fantastic 5* rating and review the team here at Mercedes-Benz of Northampton, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great customer service
    Response from Sytner Mercedes-Benz of Northampton
    Hello Donna, Thank you for taking the time to leave a 5* rating for the team here at Mercedes-Benz of Northampton, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Very good
    Response from Sytner Mercedes-Benz of Northampton
    Hello Neil, We are delighted to hear that you had a great experience with us here at Mercedes-Benz of Northampton. We strive to provide our customers with the highest level of service and we are pleased that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for taking the time to share your experience. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Excellent service thanks
    Response from Sytner Mercedes-Benz of Northampton
    Hello Dominic, What a fabulous review you have left for the team here at Mercedes-Benz of Northampton. I am extremely proud of both our dealership and our team as they are all champions at delivering great customer service, which I am delighted to see is echoed in your comments. I am so pleased that your experience with us was a memorable one and I look forward to you visiting us again in the future. Best regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 4.0
    Great service but not offered a car!
    Response from Sytner Mercedes-Benz of Northampton
    Hello Maduvanti, Thank you for sharing your constructive feedback which I will share with our team. Going forward if you should need a courtesy car next time, please do ask and we will do our best to accommodate your request. Best regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Very quick and easy and
    Response from Sytner Mercedes-Benz of Northampton
    Good morning Philip, Thank you for sharing such great feedback for the team here at Mercedes-Benz of Northampton. Whilst it's really great that we delivered a 4* service, we strive to provide a 5* service on every interaction, so if you have any specific comments on how we could enhance our customer experience, we would really welcome them. Thank you once again for your great feedback, we hope to welcome you again soon! Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Great service always kind thanks
    Response from Sytner Mercedes-Benz of Northampton
    Hello Miriam, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 3.0
    Took 25 minutes to collect car despite the service being completed earlier in the day
    Response from Sytner Mercedes-Benz of Northampton
    Hello Thomas, Thank you for psoting your constructive feedback which I have already shared with our team for their consideration. I personally apologise the delay in getting you back on the road and for the inconvenience this caused you. We hope to welcome you again next time. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Excellent customer service and very helpful when having difficulty to deliver to dealership for MOT
    Response from Sytner Mercedes-Benz of Northampton
    Hello Vicky, Thank you for submitting your fantastic 5* rating for the team here at Mercedes-Benz of Northampton, we are delighted both our vehicles and colleagues have left a positive impression! We look forward to welcoming you again in the not too distant future. Warm regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Good service from booking to collection. Kept up to date throughout.
    Response from Sytner Mercedes-Benz of Northampton
    Hello Margaret, Thank you for submitting your lovely 5* review. I am delighted to learn that we delivered a great service for you. We look forward to being of continued assistance in the future. Best wishes and kindest regards for the festive season. Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Very good customer service
    Response from Sytner Mercedes-Benz of Northampton
    Hello Lindsey, Thank you for your fantastic 5* rating and review for Mercedes-Benz of Northampton, we are delighted you have rated our business so highly. We appreciate your positive feedback and we look forward to welcoming you again next time! Best regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Service was first class no problems
    Response from Sytner Mercedes-Benz of Northampton
    Hello David, Thank you for awarding us an excellent 5* rating and review, the team and I are really grateful and appreciate you taking the time to do so. If there is anything further we could help with, please don't hesitate to get in touch. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 1.0
    Customer service was rubbish, I was made to feel like because I was a motorbility customer I wasn’t as important as the 10 that came in behind me and was dealt with before me!
    Response from Sytner Mercedes-Benz of Northampton
    Hello Chloe, I am obviously both disappointed and concerned to receive your feedback. Please be assured that this is certainly not the level of service we aspire to provide for our valued customer. I would really appreciate the opportunity to discuss your comments in greater detail and to personal apologise for the upset caused. Perhaps you would be kind enough to email me your preferred method of contact as I am unable to trace this on our computer system as I can only see your christian name. Looking forward to hearing from you. Warmest regards, Nicola Lee - Customer Experience Manager - nicolalee@sytner.co.uk
  • Rating 5.0
    Amazing customer service
    Response from Sytner Mercedes-Benz of Northampton
    Hello Terry, We are delighted to have provided you with such a positive experience! Our team strives to deliver excellence on every interaction and we are happy you found this to be the case during your recent visit. We hope to be of service to you again in the future. Best wishes, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    First class service.
    Response from Sytner Mercedes-Benz of Northampton
    Hello Ian, Thank you for sharing your fantastic 5* rating! The team here at Mercedes-Benz of Northampton are delighted to have earned such a great score and to have provided you with first class customer service, music to my ears! Kind regards, Nicola Lee - Customer Experience Manager
  • Rating 2.0
    Not good for mercedes
    Response from Sytner Mercedes-Benz of Northampton
    Hello Glen, Thank you for taking the time to leave us your feedback. I am truly disappointed to read your comments and sorry to see the low star rating relating to your recent experience with us at Mercedes Benz of Northampton. If you would be prepared to elaborate, please do not hesitate to contact me. Best regards, Nicola Lee - Customer Experience Manager nicolalee@sytner.co.uk
  • Rating 5.0
    Great customer service
    Response from Sytner Mercedes-Benz of Northampton
    Hello Santino, Thank you for leaving an excellent 5* rating and review for Mercedes-Benz of Northampton, the team and I are really grateful and appreciate you taking the time to do so. If there is anything further we could help with, please don't hesitate to get in touch. Kind regards, Nicola Lee - Customer Experience Manager

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