Motability Scheme at Vertu Vauxhall Northampton

4.8
Rating 4.8
(216 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Northampton

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Northampton can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Northampton on 03445586957 to make an appointment with our Motability specialist.

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Contact information

Address
Unit 21
Carousel Way
Northampton NN3 9HG
GB
Get directions
Phone Number
Call Vertu Vauxhall Northampton on 0344 558 6957
0344 558 6957
0344 558 6957
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Jamal Uddin
  • Antonino Sekyere
  • Cacia-Lee Arzu
  • Andy Phillips
  • Shayne Robotham
  • Ashley Davis
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Sanjay Parmar
  • Brad Gaunt
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Northampton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Northampton

  • Rating 5.0
    From the start I was greeted with kindness and directed to Ash - the staff member dealing with Motability matters.
    Throughout the initial appointment, and those that followed, I was treated as the focus of the appointment. I felt that at all time my responses and opinions were sought and valued.
    I appreciated that I was not rushed to respond, and all questions were swiftly answered.
    At each step I was given time to process the information, and support was offered if needed. Even at times when I wasn't confident in completing or making choices, I was not pressured or rushed.
    Regular communication was kept throughout the relationship with them, at no point did I feel forgotten.
    As this was my first time with access to a motability car, I was unsure how draining it would be, thankfully I was wrong and I would wholeheartedly recommend using Vertu Vauxhall to others looking to get support with a motability car.
    Response from Vertu Vauxhall Northampton
    Dear Francesca
    Thank you so much for taking the time to share your wonderful experience with us at Vertu Vauxhall Northampton. We are thrilled to hear that Ash and the team made your first journey into the Motability Scheme a positive and supportive one.

    It's fantastic to know that you felt valued and that your opinions were respected throughout the process. We strive to ensure that every customer feels comfortable and informed, and it's rewarding to hear that our efforts made a difference for you.

    Your kind words about the regular communication and the patience shown by our team are greatly appreciated. We understand how important it is to feel supported, especially when navigating something new, and we're delighted that we could provide that for you.

    Thank you for recommending us to others. We look forward to continuing to support you with your motability needs in the future.

    Warm regards, Dawn

    The Vertu Vauxhall Northampton Team
  • Rating 5.0
    Ashley was brilliant. Very helpful and informative. Made everything incredibly easy and stress free.
    Response from Vertu Vauxhall Northampton
    Dear Ivy
    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Ashley was able to provide you with such helpful and informative service, making everything easy and stress-free for you. Your kind words and perfect rating are greatly appreciated and will be shared with Ashley and the team. We strive to provide the best service possible, and your feedback is a wonderful reminder of why we do what we do. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Vauxhall Northampton
  • Rating 5.0
    Excellent
    Response from Vertu Vauxhall Northampton
    Hello James,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Northampton. Your feedback is incredibly valuable and motivates our team to continue providing top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Amazing from start to finish
    Response from Vertu Vauxhall Northampton
    Hello Mark R.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that your experience with us was amazing from start to finish. Our team at Vertu Vauxhall Northampton is dedicated to providing the best service possible, and it's wonderful to know we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    All credits to Rachel. Kind soul, great sense of humour, all around nice person and really helpful with explaining and helping myself as the customer understand a lot.
    Response from Vertu Vauxhall Northampton
    Dear Kyle B.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Rachel. It’s fantastic to know that her kindness, sense of humor, and helpfulness made your visit enjoyable and informative. We are proud to have team members like Rachel who are dedicated to ensuring our customers feel supported and understood.

    Your feedback is greatly appreciated and will be shared with Rachel and the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Vertu Vauxhall Northampton.

    Best regards,
    Matthew
  • Rating 5.0
    Fantastic experience I met with ash he was very friendly very helpful very knowledgeable we had a look around the car he explained everything to me all the information any questions I had he was able to answer. overall excellent
    Response from Vertu Vauxhall Northampton
    Hello Jason

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a fantastic visit and that Ash was able to assist you so effectively. It's wonderful to know that he was friendly, helpful, and knowledgeable, making your experience with us an excellent one. Your feedback is greatly appreciated and will be shared with Ash and the team. We look forward to welcoming you back to Vertu Vauxhall Northampton in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Brilliant experience and communication from start to finish.
    Response from Vertu Vauxhall Northampton
    Dear Quinlan

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a brilliant experience and that our communication met your expectations from start to finish. Your feedback is incredibly valuable to us, and it’s wonderful to know that we could provide you with the service you deserve.

    If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Northampton.

    Best regards,

    Dean
  • Rating 5.0
    He was very nice very helpful I so happy
    Response from Vertu Vauxhall Northampton
    Hello Sulayman

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Vertu Vauxhall Northampton. It's fantastic to know that our team was able to assist you effectively and that you are happy with the service provided. Your feedback is greatly appreciated and motivates us to continue delivering excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    I cannot put into words how amazing Ashley Davis was. Not only was he excited and bubbly when picking my car up but from day dot!
    He was welcoming and open and understanding. He was attentive. Even went as far as sending me a video after booking an appointment via phone call/email, giving me a visual of who I would be meeting, who to look out for in the dealership. As someone with mental health struggles and neurodiversities, this was astounding. It eradicated the intense anxiety I would usually get meeting new people, going somewhere new, trying to navigate meeting someone I’ve never seen and asking people I don’t know questions or to direct me to the right person. I didn’t have a panic attack, I didn’t need to work myself up, I was calm, prepared and welcomed with open arms by Ashley.
    Through every step of this journey he has kept me informed. Explained anything I’ve needed and always asked if I had questions to ask. This is so helpful for me. It gave me the opportunity to ask rather than feel like I’m butting in or sounding stupid. I never felt that way with Ashley.
    He was personable, funny and very knowledgeable. These are all characteristics that make it easier for me to relax in the presence of a new person. I was able to absorb the information given to me, process it and take away from the conversations the things I needed to know.
    Even my dad who accompanied me to the appointments we had with Ashley said he didn’t feel like Ashley was a salesman. It didn’t feel like what he was saying was scripted or robotic yet he still managed to get all relevant information across in way that was accessible for me, yet not patronising.
    Because of Ashley I have my first car. I have access to a world that has felt impossible to access. I never thought I would be here to see the day.
    I for sure could not have asked for a better person to go through this journey with. I will remember Ashley for the rest of my life.
    Response from Vertu Vauxhall Northampton
    Dear Megan

    Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear how Ashley Davis made such a positive impact on your journey with the Motability Scheme at Vertu Vauxhall Northampton. Your kind words about his welcoming and attentive nature, as well as his efforts to ensure you felt comfortable and informed, truly highlight the exceptional service we strive to provide.

    It's heartwarming to know that Ashley's approach helped alleviate your anxiety and made the process of acquiring your first car a memorable and enjoyable experience. We are delighted that you felt supported and understood throughout, and that Ashley's personable and knowledgeable demeanor contributed to your comfort and confidence.

    Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Ashley and the team. We are proud to have been part of this important milestone in your life and are grateful for the opportunity to assist you.

    Thank you once again for your glowing review. We wish you many happy and safe journeys in your new car.

    Warm regards,

    Dean
  • Rating 5.0
    Very helpful
    Response from Vertu Vauxhall Northampton
    Hello Jane,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service very helpful. At Vertu Vauxhall Northampton, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Ashley was absolutely fantastic.i can’t fault him on anything.
    Response from Vertu Vauxhall Northampton
    Dear Hannah,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Ashley provided you with fantastic service. Your feedback is incredibly valuable to us, and it’s great to know that Ashley met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Northampton.

    Best regards,
    Keith
  • Rating 1.0
    Took the car for service and I gave me courtesy car it was electric automatic never drove one before and that nobody to show me how to drive it. How to get the assistant out.poor service.
    Response from Vertu Vauxhall Northampton
    Hi David

    Thank you for taking the time to leave us a review - Was there any particular reason for it being 1 stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref Y1DE1809 Kind regards, Keith
  • Rating 5.0
    We had a very good experience. Rather than pushing costly upgrades to the basic model, we were informed of all the options and free to choose what we needed and could afford without any pressure.
    Response from Vertu Vauxhall Northampton
    Hello Julia,

    Thank you so much for taking the time to share your experience with us at Vertu Vauxhall Northampton. We are thrilled to hear that you had a very good experience and appreciated our approach to informing you of all the options without any pressure. Our goal is to ensure that our customers feel comfortable and confident in their choices, and it's wonderful to know that we succeeded in your case.

    Your feedback is incredibly valuable to us, and your perfect rating of 5.0 is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Liza
  • Rating 5.0
    Very helpful friendly service went through everything and made sure we understood before leaving 10/10
    Response from Vertu Vauxhall Northampton
    Hello Darren,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service helpful and friendly. Our team always strives to ensure that our customers fully understand everything before they leave, and it's great to know we met your expectations. Your perfect rating of 10/10 truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Northampton.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Vauxhall Northampton
  • Rating 5.0
    Ashley was amazing helped me with everything I needed. Also kept me up to date with every step of the way until I received my car. Definitely recommend him
    Response from Vertu Vauxhall Northampton
    Dear Rebekah

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Ashley. It's fantastic to know that he was able to assist you with everything you needed and kept you informed throughout the process. Your recommendation means a lot to us and reinforces our commitment to providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    Keith
  • Rating 5.0
    Ashley has been 1 in a million, a real Dream maker.
    Response from Vertu Vauxhall Northampton
    Dear Samantha,

    Thank you for your wonderful feedback! We’re thrilled that Ashley positively impacted your experience. At Vertu Vauxhall Northampton, we aim to provide exceptional service, and it’s heartwarming to know Ashley has been a "dream maker" for you. Your kind words and perfect rating motivate our team to keep delivering the best service. If you need anything else, please reach out. We look forward to serving you again.

    Warm regards,
    Kerry
  • Rating 5.0
    Great service.
    Response from Vertu Vauxhall Northampton
    Hello Adrian L.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service at Vertu Vauxhall Northampton.
    Best regards,
    Chloe
  • Rating 5.0
    A great experience from the start Ashley is extremely friendly
    Response from Vertu Vauxhall Northampton
    Hello Sophie Z.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great experience from the start. Our team at Vertu Vauxhall Northampton is dedicated to providing the best service possible, and your feedback is incredibly rewarding. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    The man was very good at giving me advice and about how to get a mobility car. Was very pleased with my experience.
    Response from Vertu Vauxhall Northampton
    Dear Rebekah

    Thank you so much for taking the time to share your positive experience with us at Vertu Vauxhall Northampton. We are thrilled to hear that you were pleased with the advice and assistance you received regarding getting a mobility car. Our team is dedicated to providing excellent service, and your feedback is truly appreciated. If you have any further questions or need additional support, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    Dean
  • Rating 5.0
    As usual very helpful and great communication
    Response from Vertu Vauxhall Northampton
    Hello Sophie,

    Thank you for your wonderful review! We're delighted to hear that our service and communication met your expectations. If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again at Vertu Vauxhall Northampton.

    Kind regards,
    Kerry

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