Motability Scheme at Toomey Citroen Basildon

4.6
Rating 4.6
(72 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 08:30 - 17:30 10:00 - 16:00

Welcome to Toomey Citroen Basildon

Welcome to Toomey Citroën Basildon. Since Toomey's beginning in 1932, we have grown from a single showroom to multiple dealerships located in Essex, Basildon and Southend. Our aim is to help you find a vehicle that fits all your needs and requirements.

At Toomey Citroën Basildon, we have over 50 years of combined Motability experience, meaning we understand your requirements and how we can make the scheme work best for you. We have a large and bright showroom, with wide open spaces allowing you to fully observe our Citroën vehicles, so that you can find right the vehicle for your everyday freedom. We are open 7 days a week, so if you have any requirements for your visit we will be happy to accommodate it, to book your appointment please call 01268919312 today.

Contact information

Address
Service House
West Mayne
Basildon SS15 6RW
GB
Phone Number
Call Toomey Citroen Basildon on 01268 919312
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 08:30 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Steven Thomas
  • Alfie Angus
  • Charlie Denholm
  • Dan James
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Lee Hookins
  • Hannah Cook
  • Fleur Miles
  • Shannon Day
We recommend calling and booking an appointment before visiting.
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Accessibility features at Toomey Citroen Basildon

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Toomey Citroen Basildon

  • Rating 5.0
    Was extremely easy and efficient. Dan was a really helpful person
    Response from Toomey Citroen Basildon
    Good Morning Claire, thank you very much for your 5 star review at Toomey Citroen, we are very happy to hear that Dan was very efficient and helpful with your customer service experience. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    Went very well lovely man made it easy and looked after me.
    Response from Toomey Citroen Basildon
    Good Morning Marylene, thank you very much for your 5 star review at Toomey Citroen, we are delighted to hear that our staff member provided you with a caring customer service experience. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    Only dropped off the car but lady was polite, helpful & kept me informed. Car was ready sooner than expected so that was a relief.
    Response from Toomey Citroen Basildon
    Good Morning Kerry, thank you very much for your 5 star review at Toomey Citroen, we are very happy to hear that our colleague was very polite, informative and helpful with your customer service experience. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    Was so easy. Was only in there a short while and it was all done. Fantastic people and great customer service
    Response from Toomey Citroen Basildon
    Good Morning Claire, thank you very much for your 5 star review at Toomey Citroen, we are happy to hear that our team kept your customer service experience easy and efficient. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    Very happy with all my updates on what was happening with regards to my service
    Response from Toomey Citroen Basildon
    Good Morning Joanne, thank you very much for your 5 star review at Toomey Citroen, we are delighted to hear that our team kept you informed and up to date with your service. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 1.0
    Zero girl very rude not a good place to go to get your car serviced she was asking for marks of 9out of 10 for good feed back from all her customers my choice not hers to say
  • Rating 5.0
    Thankyou so much, Dan!

    The staff is absolutely incredible! I didn’t once feel rushed or pressured to make a decision. Dan went through all of my options and was so kind and patient. It is such a great atmosphere to walk into. Being someone who suffers with severe anxiety, I felt at ease the whole time.

    Thankyou again!

    Marianne K
    Response from Toomey Citroen Basildon
    Good Morning Marianne, thank you very much for your 5 star review at Toomey Citroen, we are delighted to hear that Dan was patient, kind and helpful with your customer service experience. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    Very good experience
    Response from Toomey Citroen Basildon
    Good Morning Heather, thank you very much for your 5 star review at Toomey Citroen, we are very pleased to hear that our team provided you with a very good customer service experience. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    The service I have received so far has been excellent. I am very happy with my experience of Citroen Basildon.
    Response from Toomey Citroen Basildon
    Good Morning Gene, thank you very much for your 5 star review at Toomey Citroen, we are very pleased to hear that our team have made you very happy with your customer service experience. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    Great service and very quick
    Response from Toomey Citroen Basildon
    Good Morning Tracey, thank you very much for your 5 star review at Toomey Vauxhall, we are very pleased to hear that our team provided you with a great and quick customer service experience. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 4.0
    Good service, but don't understand why Motability customers don't get as good treatment as they did in the past.
  • Rating 4.0
    Great customer service but could do with WIFI for us waiting for our cats
  • Rating 5.0
    Very pleasant experience Charlie was most helpful
    Response from Toomey Citroen Basildon
    Good Morning Craig, thank you very much for your 5 star review at Toomey Citroen, we are delighted to hear that Charlie was very helpful and provided you with a pleasant customer service experience. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    Couldn’t be more helpful
    Response from Toomey Citroen Basildon
    Good Morning Tina, thank you very much for your 5 star review at Toomey Citroen, we are very pleased to hear that our team provided you with a helpful customer service experience. Should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    Very friendly and helpful. Excellent service.
    Kay Higginbottom
    Response from Toomey Citroen Basildon
    Good Morning Albert, thank you very much for your 5 star review! We are very pleased to hear that Kay was very helpful and provided you with an excellent customer service experience! Thank you for choosing Toomey Citroen, and should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    Am happy now that Charlie Denholm is now undertaking my order after being very disappointed with the other chap who didn't place my order.
    Response from Toomey Citroen Basildon
    Good Morning Shirley, thank you very much for your 5 star review! We are very pleased to hear that Charlie provided you with an excellent customer service experience! Thank you for choosing Toomey Citroen, and should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 1.0
    Terrible communication and bad service
    Response from Toomey Citroen Basildon
    Good Evening Miller, we are sorry that you have had a negative experience with Toomey Citroen Basildon. Our Customer Relations Team would like to help resolve this. If you could please email them at customerrelations@toomeymotorgroup.co.uk, we can investigate further. - Kind Regards, Toomey Motor Group.
  • Rating 5.0
    The lady in reception was great very helpful
    Response from Toomey Citroen Basildon
    Good Morning Paul, thank you very much for your 5 star review! We are very pleased to hear that you were provided with an excellent customer service experience! Thank you for choosing Toomey Citroen, and should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 4.0
    Good customer service
    Response from Toomey Citroen Basildon
    Good Morning Mary, thank you very much for your 5 star review! We are very pleased to hear that our team provided you with an excellent customer service experience! Thank you for choosing Toomey Citroën, and should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.
  • Rating 5.0
    Alfie was great with the handover and answered all of my questions well. Really helpful!
    Response from Toomey Citroen Basildon
    Good Morning Kristina, thank you very much for your 5 star review! We are very pleased to hear that Alfie was very helpful, informative and provided you with an excellent customer service experience! Thank you for choosing Toomey Citroën, and should you require any further assistance, please do not hesitate to contact us again – Kind Regards, Toomey Motor Group.

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