Motability Scheme at Group 1 BMW Cambridge

Motability Scheme at Group 1 BMW Cambridge

4.9
Rating 4.9
(35 reviews)
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 17:00Closed Today
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Welcome to Group 1 BMW Cambridge

Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 BMW Cambridge can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 BMW Cambridge on 01954784500 to make an appointment with our Motability specialist.

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Contact information

Address
4 Sheepfold Lane
Cambourne
Cambridge CB23 6EF
GB
Get directions
Phone Number
Call Group 1 BMW Cambridge on 01954 784500
01954 784500
01954 784500
Website

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Email

SalesCambridgeBMW@group1auto.co.uk

Feedback

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Reviews

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Showroom details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Paul Smitham
  • Jordan Ramsey
  • Adam Bonnett
  • Thomas Clare
  • Kitty Johnston
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Anita Kaur
  • Matthew Brindle
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 BMW Cambridge

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 BMW Cambridge

  • Rating 4.0
    Other than the fact I had to chase updates, very happy with the service overall
    Response from Group 1 BMW Cambridge
    Dear Cherelle,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you were very happy with the service overall. Your satisfaction is important to us, and we appreciate your kind words.

    We apologize for any inconvenience caused by the need to chase updates. Your feedback is invaluable, and we will use it to improve our communication processes to ensure a smoother experience in the future.

    Thank you once again for your review and for choosing the Motability Scheme at Group 1 BMW Cambridge. We look forward to serving you again.

    Best regards,

    Group 1 BMW Cambridge Team
  • Rating 5.0
    Excellent experience. Adam was so helpful, knowledgeable and lovely
    Response from Group 1 BMW Cambridge
    Dear Donna,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience at Group 1 BMW Cambridge. Adam will be delighted to know that his helpfulness, knowledge, and friendly service made such a positive impression on you.

    Your kind words and perfect rating truly mean a lot to us, and they motivate our team to continue delivering exceptional service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme with us.

    Best regards,

    Group 1 BMW Cambridge
  • Rating 5.0
    Paul was fantastic. He helped us sort everything and navigate it all, he was flexible with times and we were so grateful we had him help us.
    Response from Group 1 BMW Cambridge
    Dear Fraser,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Paul at Group 1 BMW Cambridge. It's fantastic to know that he was able to assist you effectively and accommodate your schedule. We strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards

    Group 1 BMW Cambridge
  • Rating 5.0
    We could not have been treated any better even if we had been royalty. Adam is second to none credit to his company deserves gold star. 10/10. It is a pity BMW have been taken off the scheme as everyone should be able to have the “Adam” treatment. So so much better than VW
    Response from Group 1 BMW Cambridge
    Dear Ronald,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at BMW Cambridge. Adam will be delighted to know that his efforts made such a significant impact on your visit. Your kind words and perfect rating truly mean a lot to us and motivate our team to continue providing exceptional service. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,

    Group 1 BMW Cambridge
  • Rating 5.0
    Very good experience. All the staff were friendly & Tom was very helpful in explaining all we needed to know. Thankyou.
    Car ordered
    Response from Group 1 BMW Cambridge
    Dear Olivia,

    Thank you so much for taking the time to share your experience with us at Group 1 BMW Cambridge. We are thrilled to hear that you had a very good experience and that our team, especially Tom, was able to assist you effectively. Your kind words about our staff's friendliness and helpfulness are greatly appreciated.

    We are delighted that you chose to order your car with us, and we look forward to continuing to provide you with excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your wonderful feedback and for rating us 5 out of 5!

    Kind regards,
    Group 1 BMW Cambridge
  • Rating 5.0
    Fantastic everything was explained so well
    Response from Group 1 BMW Cambridge
    Dear Donna,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Group 1 BMW Cambridge. Our team strives to ensure that everything is explained clearly, and it’s great to know that we met your expectations. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Cambridge
  • Rating 5.0
    Very good
    Response from Group 1 BMW Cambridge
    Dear Anne,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a very good experience with us at Group 1 BMW Cambridge. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Cambridge
  • Rating 5.0
    Cannot complain at all as if ever there has been work needed to doing on the car regarding repairs services mot etc it’s always done and covered by Motability without any problem or delay.
    Response from Group 1 BMW Cambridge
    Hello Pheobe,

    Thank you so much for taking the time to share your positive experience with us at Group 1 BMW Cambridge. We are thrilled to hear that you have been satisfied with the services provided through the Motability Scheme. Ensuring that repairs and services are handled efficiently and without delay is a top priority for us, and it's wonderful to know that we've met your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to continuing to serve you in the future.

    Best regards,
    The Group 1 BMW Cambridge Team
  • Rating 5.0
    First class service. Helpful, understanding staff. Efficient, professional and kind.
    Response from Group 1 BMW Cambridge
    Dear Penelope,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you received first-class service and found our staff to be helpful, understanding, efficient, and professional. Your kind words are greatly appreciated and will be shared with our team. It is our goal to provide exceptional service to all our customers, and your positive review is a testament to our efforts. We look forward to welcoming you back to Group 1 BMW Cambridge in the future.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Cambridge
  • Rating 5.0
    Thomas was very knowledgeable and polite he did explain everything about the vehicle and did all the formalities required. Very efficient
    Thanks
    Response from Group 1 BMW Cambridge
    Hello Max,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that Thomas was able to assist you efficiently and provide you with all the information you needed about the vehicle. Your feedback is greatly appreciated and will be shared with Thomas and the team. We strive to offer the best service possible, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Cambridge
  • Rating 5.0
    Excellent Customer Experience with a trusted dealership. No difference between whether I was financing my car or Motability was - I got the same great care and attention. This is an excellent scheme to give confidence back and start to rebuild after health issues. It provides what I think of as a vital connection to the outside world for which I’m grateful and the allowance of extras means I can have the essential safety features I’m used to.
    Response from Group 1 BMW Cambridge
    Dear Lee,

    Thank you so much for your wonderful review and for taking the time to share your experience with us at Group 1 BMW Cambridge. We are thrilled to hear that you had an excellent customer experience and felt well cared for, whether financing your car or through the Motability Scheme.

    It's incredibly rewarding to know that our efforts to provide a seamless and supportive service are making a positive impact, especially in helping you regain confidence and maintain essential connections to the outside world. We are also glad that the scheme's allowance for extras has enabled you to enjoy the safety features you value.

    Your feedback is greatly appreciated and will be shared with our team, as it motivates us to continue delivering the highest standard of service. If there is anything more we can do for you, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing us as your trusted dealership.

    Warm regards,

    Group 1 BMW Cambridge
  • Rating 5.0
    absolutely excellent service went on and beyond to help me choose my new Car very helpful very polite amazing person
    Response from Group 1 BMW Cambridge
    Thank you for your 5-star review! We're glad the team were helpful throughout your visit to Cambridge BMW. We look forward to seeing you again soon!
  • Rating 5.0
    Great!
    Response from Group 1 BMW Cambridge
    Thank you for your 5-star review!
  • Rating 5.0
    Wonderful experience BMW looked after me, I dealt with Paul Smitham wonderful gentleman.
    Response from Group 1 BMW Cambridge
    Hi Michael, thank you for the great review and the feedback on Paul, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Group 1 Cambridge BMW
  • Rating 5.0
    Great customer service
    Response from Group 1 BMW Cambridge
    Hi Joachim, thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Literally could not have asked for more. Our dealer was BMW’s Adam Bonnet.

    He was such a lovely guy, there was no rush and he knew the answer to ever question asked.

    Simply Outstanding!
    Response from Group 1 BMW Cambridge
    Hi Rebecca, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with Adam, we hope to see you again soon! Kind regards, Group 1 Cambridge BMW.
  • Rating 5.0
    Paul was really helpful from the start to the finish of the process, available for questions, and I feel confident I can return for a review of any additional features.
    Response from Group 1 BMW Cambridge
    Hello Erica,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Paul was able to assist you throughout the process and that you felt supported with any questions you had. It's wonderful to know that you feel confident in returning for any future needs or reviews of additional features. Your feedback is greatly appreciated and will be shared with Paul and the team. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Cambridge
  • Rating 5.0
    Really good service, nice people
    Response from Group 1 BMW Cambridge
    Thank you for the 5-star review!
  • Rating 5.0
    Excellent service throughout
    Response from Group 1 BMW Cambridge
    Thank you for the 5-star review!
  • Rating 5.0
    5 stars
    Very impressed with the excellent service we received people were very helpful and polite we recommend them
    Response from Group 1 BMW Cambridge
    Dear Geraldine,

    Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you found our service efficient, polite, and very helpful. At Group 1 BMW Cambridge, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!

    Warm regards,

    The Motability Scheme Team at Group 1 BMW Cambridge

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