Motability Scheme at Group 1 Volkwagen Colchester

4.8
Rating 4.8
(155 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00

Contact information

Address
Axial Way
Colchester CO4 5XB
GB
Phone Number
Call Group 1 Volkswagen Colchester on 01206 694415
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Kyle Jenner
  • Kamil Jagusztyn
  • Luke Plane
  • Alex Harris
  • Lauren Ward
  • Sam Green
  • Harrison Burcham
  • Daniel Tague
  • Sarah Romano
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Simon Wren
  • Adrian Worship
  • Richard Smith
  • Oliver Goldsmith
  • Daniel Mariean
  • Tabitha Beckett
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Colchester

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Colchester

Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • In-depth handover experience
  • Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.

Reviews at Group 1 Volkswagen Colchester

  • Rating 5.0
    Was greeted very well and seen to after a short wait. All was good
  • Rating 5.0
    Amazing dealership
    Amazing staff

    100/10 experience
  • Rating 5.0
    Great communication as always. Replacement car for the day was fine.

  • Rating 5.0
    Brilliant throughout the whole process and the dealership let me track where my car was around the world before reaching its final destination. Would highly recommend VW Colchester, in particular Alex Harris who I dealt with. Super pleased with the car and happy to know if there are any problems he’d be happy to help
  • Rating 5.0
    Could not fault the service given 🙂
    Response from Group 1 Volkswagen Colchester
    Hi Alan, we are glad that you had such a positive experience at Group 1 Volkswagen, we look forward to seeing you again soon.
  • Rating 1.0
    Faults not fixed on car was spoken to like a child
    Response from Group 1 Volkswagen Colchester
    Hi Robert, we are disappointed that you had this experience, our management team would like to speak with you regarding this matter to provide a suitable resolution. Please can you contact them at: ServiceColchesterVW@group1auto.co.uk
  • Rating 5.0
    Easy to arrange a pickup.
    Response from Group 1 Volkswagen Colchester
    Hi Paul, we are glad that you had such a positive experience at Group 1 Volkswagen Colchester, we look forward to seeing you again soon.
  • Rating 5.0
    Absolutely fantastic, Lauren was kind and explained everything brilliantly.
    Response from Group 1 Volkswagen Colchester
    Hi Lucy, we are glad that you had such a positive experience at Group 1 Volkswagen Colchester, we look forward to seeing you again soon.
  • Rating 1.0
    Abysmal.
    Why would I want to contact them.
    I will not go back.
    I will not take my car there.
    Please stop texting me.
    Response from Group 1 Volkswagen Colchester
    Hi Geoffrey, we are disappointed to hear you had this experience, our management team would like to help resolve this issue, please can you contact them here: MotabilityColchesterVW@group1auto.co.uk with further details.
  • Rating 5.0
    Every thing went smoothly and efficiently and professionally and they where very friendly and helpful
    Response from Group 1 Volkswagen Colchester
    Hi Elizabeth, we appreciate your feedback on your recent experience at Group 1 Volkswagen Colchester. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.
  • Rating 5.0
    Always great which is why I have just ordered my 5th VW!
    Response from Group 1 Volkswagen Colchester
    Hi Josephine, we are so happy to have you back for your 5th Volkswagen, We hope to continue to provide a positive experience at Group 1 Volkswagen Colchester, and we look forward to seeing you again soon for your 6th!
  • Rating 5.0
    Very helpful and polite
    Response from Group 1 Volkswagen Colchester
    Hi David, thank you for your high star rating. We look forward to seeing you again at Group 1 Volkswagen Colchester again soon.
  • Rating 5.0
    I was fortune enough to be dealt with by the sweetest Kindest motability advisor in the world, what a truly lovely man kamal was and what a wonderful asset he is to VW colchester
    Response from Group 1 Volkswagen Colchester
    Hi Rachelle, thank you for your high star rating. We look forward to seeing you again at Group 1 Volkswagen Colchester again soon.
  • Rating 3.0
    Always mediocre
  • Rating 5.0
    Friendly and professional service
  • Rating 5.0
    Great communication and lease car was good. Email and follow up service fab
  • Rating 1.0
    Gave an unsuitable awful courtesy car and gave me a wrong timescale, when it was booked in I was told 4 hours as was my dad, then when I got there I was told they’d have it til the next day!! The courtesy car was highly unsuitable and the most awful car I have ever driven, and motability were supposed to sort another car for me and it took them 3 days to get back to me by which time I had my own car back
  • Rating 5.0
    Alex was easy to deal with.
  • Rating 5.0
    Alex

    He was very helpful. Clear and precise.

    Good customer experience
  • Rating 5.0
    Caring and efficient as always

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