Motability Scheme at Group 1 Skoda Colchester

Motability Scheme at Group 1 Skoda Colchester

4.7
Rating 4.7
(7 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 13:00Closed Today

Contact information

Address
Axial Way
Colchester
Colchester CO4 5XB
GB
Phone Number
Call Group 1 Skoda Colchester on 01206 699295
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 13:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability Scheme specialists:

  • Luke Plane
  • Alex Harris
We recommend calling and booking an appointment before visiting.

Accessibility features at Group 1 Skoda Colchester

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Group 1 Skoda Colchester

Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 Skoda Colchester can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 Skoda Colchester on 01206699295 to make an appointment with our Motability specialist.

Reviews at Group 1 Skoda Colchester

  • Rating 5.0
    Excellent customer service they were so helpful explaining every thing about the car very impressed
    Response from Group 1 Skoda Colchester
    Dear Kathleen,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received excellent customer service and found our team helpful in explaining everything about the car. Your kind words and perfect rating mean a lot to us, and we are delighted to have impressed you.

    At Group 1 Skoda Colchester, we strive to provide the best possible service to all our customers, and your feedback is a wonderful reminder of why we do what we do. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review. We look forward to serving you again!

    Best regards,

    The Motability Scheme Team at Group 1 Skoda Colchester
  • Rating 5.0
    Excellent service from
    Start to finish all staff are friendly polite and go above and beyond highly recommended
    Response from Group 1 Skoda Colchester
    Dear Julie,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience from start to finish and that our team made a positive impression. It is our goal to provide friendly and exceptional service to all our customers, and your kind words affirm that we are on the right track.

    Your recommendation means a lot to us, and we are grateful for your support. If there is anything else we can do for you, please do not hesitate to reach out.

    Warm regards,

    The Motability Scheme Team at Group 1 Skoda Colchester
  • Rating 5.0
    Great friendly efficient service … fantastic customer service! Thank you
    Response from Group 1 Skoda Colchester
    Hello Julie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our team at Group 1 Skoda Colchester. Providing friendly and efficient service is something we strive for every day, and it’s fantastic to know that we met your expectations. Your kind words truly mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Skoda Colchester
  • Rating 5.0
    Great customer experience, extremely helpful.
  • Rating 5.0
    Great service, took time to explain everything we needed to know & were very patient with me.
  • Rating 5.0
    The gentleman that I met was quite professional and efficient.
  • Rating 3.0
    Overall, the staff were friendly and helpful. However, I couldn’t help but feel overlooked during my visit, as I was there to inquire about a Motability car and use a wheelchair. It seemed that staff members directed their attention to my able-bodied brother-in-law first, to the extent that he even commented on it to his wife. While I appreciate the service provided, I believe a more inclusive approach would enhance the experience for all customers.
    Response from Group 1 Skoda Colchester
    Dear Jon,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff friendly and helpful. However, we are truly sorry to learn that you felt overlooked during your visit, especially as you were inquiring about a Motability car.

    At Group 1 Skoda Colchester, we strive to provide an inclusive and attentive experience for all our customers, and it is concerning to hear that we fell short in this instance. Your feedback is invaluable, and we will be addressing this with our team to ensure that all customers, regardless of their needs, receive the attention and respect they deserve.

    We appreciate your comments and are committed to improving our service. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly.

    Thank you once again for your feedback.

    Best regards,

    Emma
    Group 1 Skoda Colchester

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