Motability Scheme at Group 1 Volkwagen Colchester

4.8
Rating 4.8
(198 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Axial Way
Colchester CO4 5XB
GB
Get directions
Phone Number
Call Group 1 Volkswagen Colchester on 01206 694415
01206 694415
01206 694415
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Kamil Jagusztyn
  • Luke Plane
  • Alex Harris
  • Lauren Ward
  • Glen Stafford
  • Harrison Burcham
  • Sarah Romano
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Simon Wren
  • Oliver Goldsmith
  • Daniel Mariean
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Colchester

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Colchester

Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

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Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • In-depth handover experience
  • Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.
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Reviews at Group 1 Volkswagen Colchester

  • Rating 5.0
    Great service. Kept updated throughout. Customer service is excellent
    Response from Group 1 Volkswagen Colchester
    Hello Lesley,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience, providing excellent customer service is something we strive for, and it’s fantastic to know that we met your expectations.

    Thank you once again for your kind words and for choosing the Motability Scheme at Group 1 Volkswagen Colchester.

    Take care!
  • Rating 5.0
    Great Experience – Highly Recommend

    I recently got my car through the disability scheme and had a fantastic experience. [Salesperson’s Name] was friendly, knowledgeable, and made the whole process smooth and stress-free. They took the time to explain everything clearly and made sure the car suited my needs perfectly. Highly recommend!
    Response from Group 1 Volkswagen Colchester
    Dear Shaun,

    Thank you so much for taking the time to share your wonderful experience with us at Group 1 Volkswagen Colchester. We are thrilled to hear that you had a fantastic experience getting your car through the Motability Scheme. It's great to know that our team, especially your salesperson, was able to make the process smooth and stress-free for you. We always strive to ensure that our customers' needs are met with care and attention, and your feedback is truly appreciated. Your recommendation means a lot to us, and we are delighted to have been able to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing us.

    Best regards,
    The Group 1 Volkswagen Colchester Team
  • Rating 5.0
    Excellent service, very fast & friendly
    Knew everything about the car and spec and was very helpful with my unique needs.

    I would highly recommend this man Alex and his company
    Response from Group 1 Volkswagen Colchester
    Hello Jordan M.,

    Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent service and that Alex was able to assist you with your unique needs. It's wonderful to know that his knowledge and friendly approach made a difference for you.

    Your recommendation means a lot to us, and we're grateful for your kind words. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Colchester
  • Rating 5.0
    Excellent service and informative feedback about the mot.
    Response from Group 1 Volkswagen Colchester
    Dear Jack G.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received excellent service and found the feedback about the MOT informative. At Group 1 Volkswagen Colchester, we strive to provide the best possible experience for our customers, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Colchester
  • Rating 5.0
    This time they were excellent.
    Response from Group 1 Volkswagen Colchester
    Hello Paul,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that your experience with us was excellent this time. Our team at Group 1 Volkswagen Colchester is dedicated to providing the best service possible, and your feedback is incredibly encouraging. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Colchester
  • Rating 5.0
    Good man
    Response from Group 1 Volkswagen Colchester
    Hello Kristian,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Colchester. Your feedback is greatly appreciated and encourages us to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Colchester
  • Rating 5.0
    Excellent 👌 the lady I see was brilliant very friendly and helpful
    Response from Group 1 Volkswagen Colchester
    Hello Ronnie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our team. It's great to know that the service you received was friendly and helpful. We strive to provide the best possible service to all our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Colchester
  • Rating 5.0
    Yes good communication between us, good fast service, all in all very good service
    Response from Group 1 Volkswagen Colchester
    Dear William,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Colchester. We are thrilled to hear that you were satisfied with the communication and the speed of our service. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Emma
    Group 1 Volkswagen Colchester
  • Rating 5.0
    Very professional
    Response from Group 1 Volkswagen Colchester
    Hello John,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service to be very professional. At Group 1 Volkswagen Colchester, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Colchester
  • Rating 5.0
    very helpful
    Response from Group 1 Volkswagen Colchester
    Hello Albert,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service very helpful and that we could meet your expectations. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Colchester
  • Rating 5.0
    Friendly professional staff, very helpful.
    Response from Group 1 Volkswagen Colchester
    Hello Allen,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our staff friendly and professional, and that they were able to assist you effectively. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Colchester.

    Best regards,

    Motability Scheme Team
  • Rating 5.0
    No complaints
    Response from Group 1 Volkswagen Colchester
    Hello Edith,

    Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Colchester. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Colchester
  • Rating 5.0
    Superb service do face made it simple and easy to switch to mobility
  • Rating 5.0
    Great service!
  • Rating 5.0
    Great service, very polite and explained every thing to me i needed to know, would recommend. 5*
  • Rating 5.0
    Excellent service! Very straight forward and everything was explained in detail
    Response from Group 1 Volkswagen Colchester
    We're delighted to hear you had a great experience with us here at Volkswagen Colchester! Thank you for your 5-star rating.
  • Rating 5.0
    Car arrived quicker than expected but was kept very well informed.
    Friendly people and felt very welcoming.
    Glad we chose VW.
  • Rating 5.0
    All the staff were very friendly helpful and polite
    Response from Group 1 Volkswagen Colchester
    Hi, we appreciate your feedback on your recent experience at Group 1 Volkswagen. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.
  • Rating 5.0
    An incredibly forward thinking and proactive young sales executive.
    Response from Group 1 Volkswagen Colchester
    Hi, we appreciate your feedback on your recent experience at Group 1 Volkswagen. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.
  • Rating 4.0
    Staff were friendly and helpful and overall efficient and polite. However, my van was not cleaned as advertised with full MOT & service.
    Response from Group 1 Volkswagen Colchester
    Hi, we appreciate your feedback on your recent experience at Group 1 Volkswagen. We are glad to hear that you had a positive experience, we appreciate your feedback and this will be reviewed, we look forward to seeing you again soon.

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