Motability Scheme at Mercedes-Benz Colchester

4.3
Rating 4.3
(17 reviews)
08:45 - 19:00 08:45 - 19:00 08:45 - 19:00 08:45 - 19:00 08:45 - 19:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
Westside Centre, London Road
Stanway
Colchester CO3 8PH
GB
Get directions
Phone Number
Call Mercedes-Benz Colchester on 01206 224000
01206 224000
01206 224000
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:45 - 19:00 08:45 - 19:00 08:45 - 19:00 08:45 - 19:00 08:45 - 19:00 09:00 - 17:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:45 - 19:00
Tuesday08:45 - 19:00
Wednesday08:45 - 19:00
Thursday08:45 - 19:00
Friday08:45 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Luke Wilkes
  • Michael Bermudez
  • Philip Tye
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Lucy Richer
  • Chris Leck
  • Gemma Delnevo
  • Louis Beeden
We recommend calling and booking an appointment before visiting.
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Accessibility features at Mercedes-Benz Colchester

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Jardine Mercedes-Benz Colchester

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Our trained Motability specialists are here to support you throughout the duration of your lease. Mercedes-Benz Colchester can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Mercedes-Benz Colchester on 01206224000 to make an appointment with our Motability specialist.

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Reviews at Mercedes-Benz Colchester

  • Rating 5.0
    .
    Response from Mercedes-Benz Colchester
    Hi Joanne,

    Thank you very much for leaving a 5* review.

    Have a great day!

    Customer Services
  • Rating 1.0
    Not helpful try elsewhere
    Response from Mercedes-Benz Colchester
    Hi Zubair,

    Thank you for getting in touch.

    We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.

    If there is anything we can help with, please email service.followup@stratstone.com

    Kind Regards
    Customer Services
  • Rating 5.0
    Good service and customer support. Thank you.
    Response from Mercedes-Benz Colchester
    Hi Stephen,

    I appreciate you taking the time to leave this review!

    I am very pleased you are satisfied with your visit!

    We hope to be of service to you again!

    Customer Services
  • Rating 5.0
    I've got to say my experience with Will was absolutely brilliant, professional and very well supported throughout the whole process
    Response from Mercedes-Benz Colchester
    Hi Anthony,

    Thank you for leaving us a 5-star review for Will and for sharing your experience!

    I am so pleased to hear that you have received excellent customer service throughout your dealings with us.

    Thanks so much again for the review.

    We look forward to seeing you again soon!

    Customer Services
  • Rating 5.0
    Exceptional service and we were kept informed throughout the process.
    Response from Mercedes-Benz Colchester
    Hi Joanna, thank you for your review. Kind regards, Mercedes-Benz of Colchester.
  • Rating 5.0
    Excellent
    Response from Mercedes-Benz Colchester
    Hi Isobel, thanks for the review. Kind regards, Mercedes-Benz of Colchester.
  • Rating 5.0
    Quality customer service and staff were very accommodating to our needs due to having a new born they were more than happy to pick up the car and take it back. Which made life easier. Barry was very helpful in explaining what was done to the car
    Response from Mercedes-Benz Colchester
    Thank you so much for your kind words. We are so happy to hear that Barry was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review.
  • Rating 5.0
    Couldn't fault the service.
    Response from Mercedes-Benz Colchester
    We’re happy you’re pleased with the service and that we were able to help. If there’s anything else we can do to help, please let us know.
  • Rating 5.0
    Excellent service and the man that picked up car and dropped it back very nice man and very polite
    Response from Mercedes-Benz Colchester
    Thank you for taking the time to send us your positive review. The entire team are pleased to hear that you enjoyed your experience with us. We look forward to seeing you again soon during your next visit.
  • Rating 2.0
    Customer service ladies very despondent frustrated and unmotivated to help
    Response from Mercedes-Benz Colchester
    Thank you for taking the time to rate our business and for providing us with your feedback. Here at Jardine Motors we pride ourselves on the service and aftercare we provide to our customers, and as such, we are deeply disappointed to read that we have not provided you with the h ighest levels of service we expect and demand from our teams. Please be assured this is not how we do business and your feedback is welcomed and shared with our senior, and wider team for learning and improvement. We would always want you to have enjoyed a positive experience with us, and we would love the opportunity to put it right. Please can you kindly provide us with your most convenient method of contact by e-mail or phone contact to our customer services team. our Customer Services team are available to you on our freephone helpline 0800 0125050 or email address customerservices@jardinemotors.co.uk. Thank you again for taking the time to rate our business. On behalf of all our team at Mercedes Benz of Colchester we are truly sorry for the experience you have had with us on this occasion, and we are sorry for any inconvenience this may have caused. We look forward to hearing from you to help put this right.
  • Rating 5.0
    Thank you. Excellent service.
    Response from Mercedes-Benz Colchester
    Thank you for taking the time to leave us a positive review. The entire team is delighted that your experience with us was great. Looking forward to your next visit.
  • Rating 5.0
    Thank you for such a good service..
    Response from Mercedes-Benz Colchester
    Thank you for your feedback. We aim to provide our customers with the very best level of service, and exceptional experiences. We hope to see you again.
  • Rating 5.0
    Fantastic
    Response from Mercedes-Benz Colchester
    Thank you for your feedback. We are delighted that you had a positive experience with us at Mercedes-Benz of Colchester. Thank you again for taking the time to highlight your satisfaction. We look forward to seeing you again soon.
  • Rating 5.0
    Greatly server can recommend Mercede. Mr Wilson
    Response from Mercedes-Benz Colchester
    Hi, Thanks for the high rating! We try to provide our customers with the very best service and experience and hope you'll visit us again! Best, Mercedes-Benz of Colchester
  • Rating 1.0
    Started off really nice before covid but this time very unhelpful and didn’t seem like they cared or any consideration to the client or the service given.
    Response from Mercedes-Benz Colchester
    thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We always strive for the best possible customer experience at our dealerships and we hope you give us another chance in the future to improve upon this one.
  • Rating 5.0
    Car collected and brought back within 4 hours, all so, the car came back very clean.
    Response from Mercedes-Benz Colchester
    Hi, Thanks for the review. We try to provide our customers with the very best service and experience and hope you'll visit us again. Thanks, Oliver.
  • Rating 5.0
    Hi it was a excellent service the staff were brilliant
    Response from Mercedes-Benz Colchester
    Hello, customer feedback is extremely important to us, so thank you for taking the time to send us your review. Kind Regards, Oliver.

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