Motability Scheme at Group 1 SEAT Southend

Motability Scheme at Group 1 SEAT Southend

3.8
Rating 3.8
(13 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
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Contact information

Address
Bell House Mill
Arterial Road
Leigh-On-Sea SS9 5NG
GB
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Phone Number
Call Group 1 SEAT Southend on 01702 418810
01702 418810
01702 418810
Website

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Email

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Reviews

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Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Alexandra Smith
  • Alisha Dorrell
  • Adrian Gladyszewski
We recommend calling and booking an appointment before visiting.

Accessibility features at Group 1 SEAT Southend

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Group 1 SEAT Southend

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 SEAT Southend can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 SEAT Southend on 01702418810 to make an appointment with our Motability specialist.

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Reviews at Group 1 SEAT Southend

  • Rating 1.0
    Car is not even fixed i am really not happy the lady called Alex was very rude and just put the phone down very bad customer service wouldn't recommend especially if you are disabled
    Response from Group 1 SEAT Southend
    Dear Chelsea,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your experience with us did not meet your expectations and that your car is still not fixed. We strive to provide the best service possible, and it is clear we have fallen short in this instance.

    Please know that your concerns are important to us, and we would like to resolve this issue as quickly as possible. Could you please contact us directly at your earliest convenience? This will allow us to better understand the situation and work towards a satisfactory solution for you.

    Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

    Kind regards,

    Group 1 SEAT Southend
  • Rating 1.0
    Did not service the car properly, seems like they didn’t do what was supposed to
    Response from Group 1 SEAT Southend
    Dear Shahidabanu,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience and that the service did not meet your expectations. We strive to provide the highest level of service to all our customers, and it is disappointing to learn that we fell short in your case.

    Please know that your feedback is important to us, and we are committed to addressing the issues you have raised. I would appreciate the opportunity to discuss this matter further and see how we can make things right for you. Please feel free to contact us directly via tellusmore@group1auto.co.uk at your earliest convenience.

    Thank you for bringing this to our attention, and I hope we can resolve this to your satisfaction.

    Kind regards,

    Group 1 SEAT Southend
  • Rating 5.0
    Excellent service very efficient thank you
    Response from Group 1 SEAT Southend
    Dear Jumara,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service excellent and efficient. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Team at Group 1 SEAT Southend
  • Rating 5.0
    Very good
    Response from Group 1 SEAT Southend
    Good afternoon Susan, thank you for your 5* review and feedback. We are pleased you had a positive experience with us and we look forward to welcoming you back in the future.
  • Rating 5.0
    The young lady on reception was very courteous. When I returned to the dealership she came outside to greet me because I have difficulty in walking
    Response from Group 1 SEAT Southend
    Dear Kevin,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our receptionist courteous and attentive to your needs. At Group 1 SEAT Southend, we strive to provide exceptional service to all our customers, and it is wonderful to know that our team was able to assist you in such a meaningful way.

    Your feedback is greatly appreciated and will be shared with the team to ensure we continue to deliver the best possible service. If there is anything else we can do to assist you, please do not hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Group 1 SEAT Southend.

    Best regards,
    Group 1 SEAT Southend
  • Rating 2.0
    Not great
    Response from Group 1 SEAT Southend
    Dear Frederick,

    Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with Group 1 SEAT Southend did not meet your expectations. Your satisfaction is important to us, and we are committed to improving our services.

    We would appreciate the opportunity to learn more about your visit and how we can make things right. Please feel free to reach out to us directly at your convenience.

    Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

    Best regards,
    Group 1 SEAT Southend Team
  • Rating 5.0
    Very friendly and did my car service very quickly 😊
    Response from Group 1 SEAT Southend
    Hello Sharon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and that your car service was completed quickly. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 SEAT Southend Team
  • Rating 2.0
    The service was good.but when I phoned to ask when my car will be done, I was told to ring between 5and6 o'clock. Not telling me that they closed at six,so,if I rang three minutes to six I would of had to collect the following day.not good enough.
    Response from Group 1 SEAT Southend
    Dear Neil,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the communication about your car's collection time. We understand how important it is for our customers to have clear and accurate information, and we are sorry for any frustration this may have caused.

    Your feedback is invaluable to us, and we will be reviewing our communication procedures to ensure that such oversights do not occur in the future. We are committed to providing a better experience for all our customers and appreciate your input in helping us improve.

    If there is anything further we can do to assist you, please do not hesitate to reach out.

    Kind regards,
    Group 1 SEAT Southend
  • Rating 4.0
    Great customer service. Would have given 5 stars but not convinced that the long overdue Seat software upgrade has cured all problems. It may have introduced new issues which may need to be discussed further after Christmas.
    Response from Group 1 SEAT Southend
    Dear Linda M.,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our customer service. Your satisfaction is very important to us, and we strive to provide the best service possible.

    We understand your concerns regarding the Seat software upgrade and appreciate your patience as we work through these issues. Please feel free to reach out to us if you would like to discuss any new concerns or if there is anything else we can assist you with. Your feedback is invaluable in helping us improve our services.

    Thank you once again for your review, and we look forward to assisting you in the future.

    Best regards,

    Group 1 SEAT Southend
  • Rating 5.0
    Accommodating, courteous and efficient. Was able to book me in sooner and then made the day super easy and saved time.
    Response from Group 1 SEAT Southend
    Hello Musa,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service accommodating, courteous, and efficient. It's great to know that we could book you in sooner and make your day easier while saving you time. Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience at Group 1 SEAT Southend. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Group 1 SEAT Southend Team
  • Rating 5.0
    Great service, very happy j priestly
    Response from Group 1 SEAT Southend
    Dear Joan,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with our service at Group 1 SEAT Southend. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 SEAT Southend
  • Rating 5.0
    Very efficient and helpful
    Response from Group 1 SEAT Southend
    Dear Tina,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service efficient and helpful. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 SEAT Southend.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    The staff at the Skoda dealer couldn't have been more helpful if they tried.
    I would definitely be happy to get my next mobility car from this dealer.
    Response from Group 1 SEAT Southend
    Dear Kevin,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our team at the Skoda dealer. Your kind words and perfect rating mean a lot to us, and we are delighted to know that you would consider us for your next mobility car.

    Our staff is dedicated to providing the best possible service, and it’s incredibly rewarding to know that their efforts have made a difference for you. If there is anything else we can do to assist you in the future, please don't hesitate to reach out.

    We look forward to welcoming you back to Group 1 SEAT Southend.

    Warm regards,
    Group 1 SEAT Southend

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