Motability Scheme at Marshall Volkswagen Loughton
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Langston Road
Loughton IG10 3TQ
GB
Phone Number
Call Marshall Volkswagen Loughton on 020 8532 5555
020 8532 5555
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:30 - 16:30 |
Motability Scheme specialists:
- Dominic Godfrey
- Craig Edwards
- Steven Dampier
- Ebenezer Farchie
- Alomul Islam
- Sophie Mears
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Chris Spray
- Peter Wiggins
- Ceyda Mills
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Marshall Volkswagen Loughton
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Marshall Volkswagen Loughton
At Marshall we take every individual's needs into consideration, so you can rely on our honest and expert advice when finding the perfect vehicle to suit your driving style.
At Marshall, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Marshall are here to ensure that when it comes to independent driving, nothing can hold you back!
On-site disabled parking and wheelchair access are available, so why not pay us a visit?
To arrange a test drive in one of our versatile models, contact Marshall today by enquiring online or giving us a call.
Reviews at Marshall Volkswagen Loughton
- Rating 1.0Jul 26, 2024Didn’t receive car as told me there was no advance and wouldn’t waiver the £500 advance payment as they had messed up would consider looking at taking motability away from that site
- Rating 5.0Jul 24, 2024Steve was really helpful and made me feel at ease.
I liked the service I received and excited to go backResponse from Marshall Volkswagen LoughtonJul 26, 2024Thank you for your super review with regards to Steve and we look forward to welcoming you back to the business soon. Kind regards, Charlotte. - Rating 5.0Jul 23, 2024The whole experience was seamless with excellent customer service and communication. Best of all was Steven Dampier who made the experience stress free and easy to understand.Response from Marshall Volkswagen LoughtonJul 26, 2024Good morning, thank you for your super review with regards to Steven Dampier and your experience at Marshall Volkswagen Loughton. Kind regards, Charlotte.
- Rating 5.0Jul 20, 2024Great experience from AL the best customer service providedResponse from Marshall Volkswagen LoughtonJul 26, 2024Thank you Nigel, we really appreciate your super comments with regards to the team at Marshall Volkswagen Loughton. Kind regards, Charlotte.
- Rating 5.0Jul 18, 2024Very good customer service, well explained about the car and given enough information.Response from Marshall Volkswagen LoughtonJul 26, 2024Good morning Mohammod, thank you for your super review, we really appreciate your comments and look forward to welcoming you back in the future. Kind regards, Charlotte.
- Rating 5.0Jul 18, 2024GreatResponse from Marshall Volkswagen LoughtonJul 26, 2024Thank you for your 5 star rating, we really appreciate it! Kind regards, Charlotte.
- Rating 1.0Jul 18, 2024Was not happy with the unprofessional of Marshalls as they didn’t tell me that I had to put £500 for the car until they made me put the pin in 1 star is still to goodResponse from Marshall Volkswagen LoughtonJul 26, 2024Good morning Rickie, thank you for your super review. We really appreciate your comments and look forward to welcoming you back in the future. Kind regards, Charlotte.
- Rating 5.0Jul 15, 2024Absolutely helpful and so informative with everythingResponse from Marshall Volkswagen LoughtonJul 26, 2024Good morning Shaista, thank you for the great review, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Charlotte.
- Rating 3.0Jul 1, 2024The handover was very poor in my opinion, not sure if it was because it was late on a Friday but we just payment and was given the keys to the car. I would have expected a little better as I have experienced other handovers which were more professional.Response from Marshall Volkswagen LoughtonJul 17, 2024Good evening Rayna, thank you for your review. We are disappointed to note your comments and would be grateful if you could please email your contact details to reviews.volkswagen@marshall.co.uk to allow us to investigate further. Kind regards, Charlotte, Marshall Motor Group.
- Rating 3.0Jun 27, 2024I was promised a video update which was never sent. Had to wait long period for both drop off and collection. The car was dirty when I collected it. They did not wash it like they do for all other customers.Response from Marshall Volkswagen LoughtonJun 28, 2024Good afternoon, thank you for taking the time to leave a review. We are disappointed to note your comments and would be grateful if you could please email your contact details to reviews.volkswagen@marshall.co.uk to allow us to investigate further and discuss directly. Kind regards, Charlotte, Marshall Motor Group.
- Rating 1.0Jun 19, 2024A year of waiting to get a car which is too long for a sick person who has to wait a year to get a car. Then I asked for the rear camera because it is easier for him to park it cost 850 Pound pounds which is a lot for the 2024 car, it doesn't even have the rear camera. It's not a service. GoodResponse from Marshall Volkswagen LoughtonJun 19, 2024Good afternoon Astrit, thank you for taking the time to leave a review. We are very disappointed to note your comments and would be grateful if you could email your details to reviews.volkswagen@marshall.co.uk to allow us to investigate further and get in touch to discuss. Kind regards, Charlotte, Marshall Motor Group.
- Rating 5.0Jun 4, 2024Excellent Steve was very informative and helpfulResponse from Marshall Volkswagen LoughtonJun 19, 2024Good afternoon Selma and thank you for taking the time to leave your feedback and 5 star rating for Steve and the team at Marshall Volkswagen Loughton, we really do appreciate it. Kind regards, Jason, Marshall Motor Group.
- Rating 5.0May 24, 2024Dominic was very friendly, professional and welcoming. Very positive energy and informative.Response from Marshall Volkswagen LoughtonMay 28, 2024Hello Nyasha, thank you for taking the time to leave a review. We really appreciate your feedback and are delighted that you had such a pleasurable experience with Dominic and the team during your recent visit to Marshall Volkswagen Loughton. Kind regards, Jason, Marshall Motor Group.
- Rating 5.0May 21, 2024Steve was amazingResponse from Marshall Volkswagen LoughtonMay 23, 2024Thank you Tracy for your great review with regards to Steve! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Darcy, Marshall Motor Group.
- Rating 5.0May 9, 2024Lovely customer serviceResponse from Marshall Volkswagen LoughtonMay 9, 2024Good afternoon Saide, thank you for taking the time to leave a review. We really appreciate your 5 star rating and excellent comments for the Marshall Volkswagen Loughton team. Kind regards, Jason, Marshall Motor Group.
- Rating 1.0Apr 24, 2024I had drop my car in the morning at 8.30am .
Thinking it will be ready by 4pm .
I went back at 4pm to pick up the and my car was not even touched.
I ask them if my car was ready then I saw them drive my car in .
I felt like they forgot about my car and started the work when I come at 4pm
Not happy at allResponse from Marshall Volkswagen LoughtonMay 10, 2024Good afternoon, thank you for taking the time to leave a review. We are very disappointed to note your comments and would be grateful if you could email your contact details to reviews.volkswagen@marshall.co.uk to allow us to investigate further and get in touch. Kind regards, Charlotte, Marshall Motor Group. - Rating 5.0Apr 18, 2024NoResponse from Marshall Volkswagen LoughtonApr 19, 2024Good Afternoon and thank you for taking the time to leave your feedback and 5 star review for the team at Marshall Volkswagen Loughton, we really appreciate it. Kind regards, Chris, Marshall Motor Group
- Rating 5.0Apr 16, 2024Steve was great customer serviceResponse from Marshall Volkswagen LoughtonApr 16, 2024Good Afternoon and thanks for taking the time to leave us a review. We really appreciate it! Have a fantastic rest of your day. Kind regards, Chris, Marshall Motor Group.
- Rating 5.0Apr 11, 2024Mobility scheme at Marshall Volkswagen was very helpful thanking you very much to Ebenezer for all his helpResponse from Marshall Volkswagen LoughtonApr 11, 2024Hi Tulin and thanks for taking the time to leave us a review. We really appreciate it! Have a lovely rest of your day. Kind regards, Nikki, Marshall Motor Group.
- Rating 5.0Mar 18, 2024ExcellentResponse from Marshall Volkswagen LoughtonMar 21, 2024We're thrilled to see that you enjoyed your visit at Marshall Volkswagen Loughton. We appreciate the 5 Star Review. Regards, Philip, Marshall Motor Group