Motability Scheme at John Grose Ford Lowestoft

4.9
Rating 4.9
(113 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00

Welcome to John Grose Ford Lowestoft

At John Grose Ford in Ipswich our friendly team of Motability Scheme Specialists are on hand to help you every step of the way.

John Grose Ford Lowestoft can help you by:

  • Welcoming you into our dealership & making sure you are comfortable throughout your visit. (Did you know we also offer a Quiet Hour every Saturday from 4-5pm)
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car, as well as a full vehicle demonstration upon handover
  • Provide Servicing & maintaining for your car.

Contact John Grose Ford Lowestoft on 01502525255 to make an appointment with our Motability specialist.

Contact information

Address
Whapload Road
Lowestoft NR32 1NN
GB
Phone Number
Call John Grose Ford Lowestoft on 01502 525255
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Terry Bird
  • Alexander Read
  • James Sutton
  • Karl Rogers
  • Matt Naylor
  • Alex Farrington
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Ray Knapp
  • James Felgate
  • Michael Shore
We recommend calling and booking an appointment before visiting.
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Accessibility features at John Grose Ford Lowestoft

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at John Grose Ford Lowestoft

  • Rating 5.0
    Lady took my details down showed me to my hire car, checked the car on return and showed me to my car. All very quick and effective very polite job done another very satisfied customer.
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very good service. Very friendly and helpful staff.
    Response from John Grose Ford Lowestoft
    Good Afternoon. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very helpful young man who listened to what we wanted processed the application went through each detail with us, even made us a coffee which was appreciated.
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    We already had a relationship with the dealership and knew James the Sales Executive. A positive experience as always. James is a real asset to the dealership and is so kind and thoughtful. Couldn’t do enough for us!!
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    James was very friendly. And very helpful.he went throw every thing I needed to no ..
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent service
    Response from John Grose Ford Lowestoft
    Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Well pleased with service,i feel there is a design fault on clips to patcel shelf,also springing off
    Response from John Grose Ford Lowestoft
    Good Morning. It’s great to hear that you had a 5 star experience with us, if you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
  • Rating 5.0
    Matthew was supper.
    Friendly patient & very knowledgeable.
    Made my experience easy.
    Response from John Grose Ford Lowestoft
    Good Afternoon. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Completely understanding, amazing and what he does. Was made to feel completely at ease, Highly recommended
    Response from John Grose Ford Lowestoft
    Good Afternoon. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Good service great staff very helpful
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very helpful and polite!!
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent communication & friendly service. Thanks for all your help.
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
  • Rating 5.0
    Fantastic service all round
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for trusting us with your service, we are glad you had a good experience. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Great customer service. Picked up and dropped off the car.
    Video sent to me to show some of the checks done.
    Response from John Grose Ford Lowestoft
    Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent from start to finish
    Response from John Grose Ford Lowestoft
    Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent service - very helpful staff.
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Great service wish I had done it Sooner
    Response from John Grose Ford Lowestoft
    Good Morning. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Really helpful, very knowledgeable so was able to advice on what I needed to do, brilliant all round customer service this far.
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Matt was so helpful from start to finish. We had our new car within a couple of weeks of our first enquiry. Everything was explained thoroughly. Couldn't have asked for better service.
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Matt could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent service. Many thanks
    Response from John Grose Ford Lowestoft
    Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.

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