Motability Scheme at John Grose Ford Lowestoft
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to John Grose Ford Lowestoft
At John Grose Ford in Lowestoft our friendly team of Motability Scheme Specialists are on hand to help you every step of the way.
John Grose Ford Lowestoft can help you by:
- Welcoming you into our dealership & making sure you are comfortable throughout your visit. (Did you know we also offer a Quiet Hour every Saturday from 4-5pm)
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car, as well as a full vehicle demonstration upon handover
- Provide Servicing & maintaining for your car.
Contact John Grose Ford Lowestoft on 01502525255 to make an appointment with our Motability specialist.
Contact information
Address
Whapload Road
Lowestoft NR32 1NN
GB
Phone Number
Call John Grose Ford Lowestoft on 01502 525255
01502 525255
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Terry Bird
- Alexander Read
- James Sutton
- Karl Rogers
- Matt Naylor
- Alex Farrington
We recommend calling and booking an appointment before visiting.
Service centre details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today Toggle Hours
Service centre details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | Closed |
Motability service specialists:
- Ray Knapp
- James Felgate
- Michael Shore
- Catherine Goss
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at John Grose Ford Lowestoft
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at John Grose Ford Lowestoft
- Rating 5.0Jul 17, 2025James was really lovely and very helpful.
Asked what we needed out of our new car and then made suggestions on what we could go for so we could pick what we liked.
Gave us different options of low medium and high cost as well.
We felt like he cared about us.
All together a lovely experience. - Rating 5.0Jul 7, 2025Knowledgeable polite and professionalResponse from John Grose Ford LowestoftJul 7, 2025Good Afternoon. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
- Rating 5.0Jul 4, 2025As always James was very nice and helpful . And everything went through smoothlyResponse from John Grose Ford LowestoftJul 7, 2025Good Afternoon. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
- Rating 5.0Jul 3, 2025Quick and easy no problems 😁Response from John Grose Ford LowestoftJul 7, 2025Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Jun 30, 2025Great and efficent service as always. We needed the car back by 3pm and they were only 2 happy to help.Response from John Grose Ford LowestoftJul 7, 2025Good Afternoon. Thanks for this feedback, we're glad we could help! Hope to see you again soon! Best wishes, John Grose Customer Service.
- Rating 5.0Jun 26, 2025All was good as agreed on the day of serviceResponse from John Grose Ford LowestoftJun 27, 2025Hello Graeme B.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that everything went smoothly and met your expectations on the day of service. Your feedback is incredibly valuable to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The John Grose Ford Lowestoft Team - Rating 5.0Jun 26, 2025Always received great service from John Grose especially JamesResponse from John Grose Ford LowestoftJun 27, 2025Hello Jacqueline,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you've consistently received great service from us at John Grose Ford Lowestoft. We strive to provide the best service possible, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The John Grose Ford Lowestoft Team - Rating 5.0Jun 16, 2025No problems car was picked up and returned cleaned and shining.Response from John Grose Ford LowestoftJun 27, 2025Hello John,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our service and that your car was returned to you cleaned and shining. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at John Grose Ford Lowestoft - Rating 5.0Jun 13, 2025Matt was he normal happy selfResponse from John Grose Ford LowestoftJun 27, 2025Hello Mackenzie,
Thank you so much for taking the time to leave us a review. Providing excellent service is our top priority, and it's wonderful to know that Matt made your experience a positive one. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at John Grose Ford Lowestoft.
Best regards,
The Motability Scheme Team at John Grose Ford Lowestoft - Rating 5.0Apr 23, 2025Fantastic customer serviceResponse from John Grose Ford LowestoftApr 29, 2025Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
- Rating 5.0Apr 17, 2025James was absolutely amazing, I was so new to this and he helped and guided me and made the whole experience easy, he showed me around the car and set everything I needed up! He is a true starResponse from John Grose Ford LowestoftApr 29, 2025Good Afternoon. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with James, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
- Rating 5.0Apr 16, 2025Sale person james sutton
Was very welcoming easy to talk even if I rabbited on randomly
He was very professional an absolute pleasure to talk to and do business withResponse from John Grose Ford LowestoftApr 29, 2025Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to James. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service. - Rating 5.0Apr 15, 2025From start to finish they was in touch did a fantastic jobResponse from John Grose Ford LowestoftApr 29, 2025Good Afternoon. Thank you for leaving us this great review, we are so glad we could help and give you a fantastic experience! Best wishes, John Grose Customer Service.
- Rating 5.0Mar 17, 2025Very good experienceResponse from John Grose Ford LowestoftMar 18, 2025Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Feb 28, 2025Excellent service from Alex ReedResponse from John Grose Ford LowestoftMar 3, 2025Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
- Rating 5.0Feb 6, 2025ExcellentResponse from John Grose Ford LowestoftFeb 18, 2025Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Jan 16, 2025Very helpfullResponse from John Grose Ford LowestoftJan 27, 2025Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Nov 14, 2024Its a first class service.Response from John Grose Ford LowestoftNov 27, 2024Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Nov 14, 2024The sales man Alex read was absolutely brilliant with me could not ask for anything moreResponse from John Grose Ford LowestoftNov 27, 2024Good Afternoon. Thank you for your praise and kind comments about the service that Alex provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
- Rating 5.0Nov 14, 2024Helpful could not do enough for meResponse from John Grose Ford LowestoftNov 27, 2024Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.