Motability Scheme at John Grose Ford Lowestoft

4.9
Rating 4.9
(167 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to John Grose Ford Lowestoft

At John Grose Ford in Lowestoft our friendly team of Motability Scheme Specialists are on hand to help you every step of the way.

John Grose Ford Lowestoft can help you by:

  • Welcoming you into our dealership & making sure you are comfortable throughout your visit. (Did you know we also offer a Quiet Hour every Saturday from 4-5pm)
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car, as well as a full vehicle demonstration upon handover
  • Provide Servicing & maintaining for your car.

Contact John Grose Ford Lowestoft on 01502525255 to make an appointment with our Motability specialist.

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Contact information

Address
Whapload Road
Lowestoft NR32 1NN
GB
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Phone Number
Call John Grose Ford Lowestoft on 01502 525255
01502 525255
01502 525255
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Terry Bird
  • Alexander Read
  • Karl Rogers
  • Matt Naylor
  • Alex Farrington
  • Sam Honeywood
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Ray Knapp
  • James Felgate
  • Michael Shore
  • Catherine Goss
  • Jenna Story
  • Danielle Tibble
We recommend calling and booking an appointment before visiting.
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Accessibility features at John Grose Ford Lowestoft

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at John Grose Ford Lowestoft

  • Rating 5.0
    Excellent prompt service. Car drives smoother and very well cleaned. Was kept informed. Thanks
    Response from John Grose Ford Lowestoft
    Hello Michael,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you were pleased with the prompt service and that your car is driving smoothly and was well cleaned. Keeping our customers informed and satisfied is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thanks again for your kind words!

    Best regards,
    The Motability Scheme Team at John Grose Ford Lowestoft
  • Rating 5.0
    Friendly and helpful staff
    Response from John Grose Ford Lowestoft
    Hi Michelle. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very good service and very helpful good service
    Response from John Grose Ford Lowestoft
    Hi Neil. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Yes, we was very happy with the experience we had and the young man called Matthew. He was excellent.
    Response from John Grose Ford Lowestoft
    Hi Steven. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Good professional service and communication
    Response from John Grose Ford Lowestoft
    Hi Robert. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very polite. And efficient, gave us a wide variety of options.
    Communication with Al has been excellent at Lowestoft.
    Response from John Grose Ford Lowestoft
    Hi Sally. Thank you for your great 5-star review. We are so pleased to hear that you received a polite and friendly service, and were happy with the communication. If you have any further questions, please do not hesitate to get in touch. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very satisfied and give you 10out of 10
    Response from John Grose Ford Lowestoft
    Hi Kenneth. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent, & very helpful
    Response from John Grose Ford Lowestoft
    Hi David. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Matt is knowledgeable, helpful, compassionate and understanding
    Response from John Grose Ford Lowestoft
    Hi Kyle. Thank you for sharing your 5-star review with us. We are very happy Matt could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Fantastic
    Response from John Grose Ford Lowestoft
    Hi Cheryl. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    1st class service
    Response from John Grose Ford Lowestoft
    Hi Sidney. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    James was really lovely and very helpful.
    Asked what we needed out of our new car and then made suggestions on what we could go for so we could pick what we liked.
    Gave us different options of low medium and high cost as well.
    We felt like he cared about us.
    All together a lovely experience.
    Response from John Grose Ford Lowestoft
    Hi Kieren! We're thrilled to see that you enjoyed your visit with us and your experience with James. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Knowledgeable polite and professional
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    As always James was very nice and helpful . And everything went through smoothly
    Response from John Grose Ford Lowestoft
    Good Afternoon. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Quick and easy no problems 😁
    Response from John Grose Ford Lowestoft
    Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Great and efficent service as always. We needed the car back by 3pm and they were only 2 happy to help.
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thanks for this feedback, we're glad we could help! Hope to see you again soon! Best wishes, John Grose Customer Service.
  • Rating 5.0
    All was good as agreed on the day of service
    Response from John Grose Ford Lowestoft
    Hello Graeme B.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that everything went smoothly and met your expectations on the day of service. Your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The John Grose Ford Lowestoft Team
  • Rating 5.0
    Always received great service from John Grose especially James
    Response from John Grose Ford Lowestoft
    Hello Jacqueline,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you've consistently received great service from us at John Grose Ford Lowestoft. We strive to provide the best service possible, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The John Grose Ford Lowestoft Team
  • Rating 5.0
    No problems car was picked up and returned cleaned and shining.
    Response from John Grose Ford Lowestoft
    Hello John,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our service and that your car was returned to you cleaned and shining. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at John Grose Ford Lowestoft
  • Rating 5.0
    Matt was he normal happy self
    Response from John Grose Ford Lowestoft
    Hello Mackenzie,

    Thank you so much for taking the time to leave us a review. Providing excellent service is our top priority, and it's wonderful to know that Matt made your experience a positive one. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at John Grose Ford Lowestoft.

    Best regards,
    The Motability Scheme Team at John Grose Ford Lowestoft

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