Motability Scheme at John Grose Ford Lowestoft
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to John Grose Ford Lowestoft
At John Grose Ford in Lowestoft our friendly team of Motability Scheme Specialists are on hand to help you every step of the way.
John Grose Ford Lowestoft can help you by:
- Welcoming you into our dealership & making sure you are comfortable throughout your visit. (Did you know we also offer a Quiet Hour every Saturday from 4-5pm)
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car, as well as a full vehicle demonstration upon handover
- Provide Servicing & maintaining for your car.
Contact John Grose Ford Lowestoft on 01502525255 to make an appointment with our Motability specialist.
Contact information
Address
Whapload Road
Lowestoft NR32 1NN
GB
Phone Number
Call John Grose Ford Lowestoft on 01502 525255
01502 525255
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Terry Bird
- Alexander Read
- Karl Rogers
- Matt Naylor
- Alex Farrington
- Sam Honeywood
We recommend calling and booking an appointment before visiting.
Service centre details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today Toggle Hours
Service centre details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | Closed |
Motability service specialists:
- Ray Knapp
- James Felgate
- Michael Shore
- Catherine Goss
- Jenna Story
- Danielle Tibble
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at John Grose Ford Lowestoft
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at John Grose Ford Lowestoft
- Rating 5.0Oct 13, 2025Excellent Al was always polite, good sense of humour, explained things to an appropriate level. Kept us updated on information. 100% a credit to John and grosse
- Rating 5.0Oct 10, 2025Very helpful and friendly answered all the questions I askedResponse from John Grose Ford LowestoftOct 13, 2025Good Morning. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
- Rating 5.0Sep 24, 2025Excellent prompt service. Car drives smoother and very well cleaned. Was kept informed. ThanksResponse from John Grose Ford LowestoftSep 26, 2025Hello Michael,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you were pleased with the prompt service and that your car is driving smoothly and was well cleaned. Keeping our customers informed and satisfied is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thanks again for your kind words!
Best regards,
The Motability Scheme Team at John Grose Ford Lowestoft - Rating 5.0Sep 16, 2025Friendly and helpful staffResponse from John Grose Ford LowestoftSep 18, 2025Hi Michelle. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Sep 2, 2025Very good service and very helpful good serviceResponse from John Grose Ford LowestoftSep 11, 2025Hi Neil. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
- Rating 5.0Sep 2, 2025Yes, we was very happy with the experience we had and the young man called Matthew. He was excellent.Response from John Grose Ford LowestoftSep 11, 2025Hi Steven. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Aug 29, 2025Good professional service and communicationResponse from John Grose Ford LowestoftSep 1, 2025Hi Robert. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Aug 27, 2025Very polite. And efficient, gave us a wide variety of options.
Communication with Al has been excellent at Lowestoft.Response from John Grose Ford LowestoftSep 1, 2025Hi Sally. Thank you for your great 5-star review. We are so pleased to hear that you received a polite and friendly service, and were happy with the communication. If you have any further questions, please do not hesitate to get in touch. Best wishes, John Grose Customer Service. - Rating 5.0Aug 23, 2025Very satisfied and give you 10out of 10Response from John Grose Ford LowestoftAug 27, 2025Hi Kenneth. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
- Rating 5.0Aug 20, 2025Excellent, & very helpfulResponse from John Grose Ford LowestoftAug 22, 2025Hi David. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Aug 15, 2025Matt is knowledgeable, helpful, compassionate and understandingResponse from John Grose Ford LowestoftAug 19, 2025Hi Kyle. Thank you for sharing your 5-star review with us. We are very happy Matt could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
- Rating 5.0Jul 31, 2025FantasticResponse from John Grose Ford LowestoftAug 5, 2025Hi Cheryl. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Jul 31, 20251st class serviceResponse from John Grose Ford LowestoftJul 31, 2025Hi Sidney. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
- Rating 5.0Jul 17, 2025James was really lovely and very helpful.
Asked what we needed out of our new car and then made suggestions on what we could go for so we could pick what we liked.
Gave us different options of low medium and high cost as well.
We felt like he cared about us.
All together a lovely experience.Response from John Grose Ford LowestoftJul 25, 2025Hi Kieren! We're thrilled to see that you enjoyed your visit with us and your experience with James. We hope to assist you again in the future. Best wishes, John Grose Customer Service. - Rating 5.0Jul 7, 2025Knowledgeable polite and professionalResponse from John Grose Ford LowestoftJul 7, 2025Good Afternoon. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
- Rating 5.0Jul 4, 2025As always James was very nice and helpful . And everything went through smoothlyResponse from John Grose Ford LowestoftJul 7, 2025Good Afternoon. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
- Rating 5.0Jul 3, 2025Quick and easy no problems 😁Response from John Grose Ford LowestoftJul 7, 2025Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
- Rating 5.0Jun 30, 2025Great and efficent service as always. We needed the car back by 3pm and they were only 2 happy to help.Response from John Grose Ford LowestoftJul 7, 2025Good Afternoon. Thanks for this feedback, we're glad we could help! Hope to see you again soon! Best wishes, John Grose Customer Service.
- Rating 5.0Jun 26, 2025All was good as agreed on the day of serviceResponse from John Grose Ford LowestoftJun 27, 2025Hello Graeme B.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that everything went smoothly and met your expectations on the day of service. Your feedback is incredibly valuable to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The John Grose Ford Lowestoft Team - Rating 5.0Jun 26, 2025Always received great service from John Grose especially JamesResponse from John Grose Ford LowestoftJun 27, 2025Hello Jacqueline,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you've consistently received great service from us at John Grose Ford Lowestoft. We strive to provide the best service possible, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The John Grose Ford Lowestoft Team