Motability Scheme at John Grose Ford Lowestoft

4.9
Rating 4.9
(128 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00

Welcome to John Grose Ford Lowestoft

At John Grose Ford in Lowestoft our friendly team of Motability Scheme Specialists are on hand to help you every step of the way.

John Grose Ford Lowestoft can help you by:

  • Welcoming you into our dealership & making sure you are comfortable throughout your visit. (Did you know we also offer a Quiet Hour every Saturday from 4-5pm)
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car, as well as a full vehicle demonstration upon handover
  • Provide Servicing & maintaining for your car.

Contact John Grose Ford Lowestoft on 01502525255 to make an appointment with our Motability specialist.

Contact information

Address
Whapload Road
Lowestoft NR32 1NN
GB
Phone Number
Call John Grose Ford Lowestoft on 01502 525255
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Terry Bird
  • Alexander Read
  • James Sutton
  • Karl Rogers
  • Matt Naylor
  • Alex Farrington
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Ray Knapp
  • James Felgate
  • Michael Shore
We recommend calling and booking an appointment before visiting.
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Accessibility features at John Grose Ford Lowestoft

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at John Grose Ford Lowestoft

  • Rating 5.0
    They put us at ease and there was no issues with test driving the vehicles
    Response from John Grose Ford Lowestoft
    Good Afternoon. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Thank you for servicing our car it was done in time staff were friendly 10/10
    Response from John Grose Ford Lowestoft
    Good Afternoon. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very very good
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for taking the time to leave us a review and letting us know how we did, we really appreciate it! Best wishes, John Grose Customer Service
  • Rating 5.0
    Al Farrington at John Grose in Lowestoft was just brilliant. He explained what buttons to press to get the features up.
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for sharing your 5-star review with us. We are very happy Alex could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very easy to order at Dealership and handover of car was excellent
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Alex read was fantastic from start to finish. Answered all our questions and if he didn’t know he’d find out and get straight back to us.
    Couldn’t recommend enough.
    Thanks Alex
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for taking the time to leave us a 5 star rating, we really appreciate it. Best wishes, John Grose Customer Services.
  • Rating 5.0
    Service from Alex was exceptional from beginning to collecting the car very informative and helpful
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for your 5 star rating and review of John Grose. Your comments are great to read and we will forward your feedback to our team. Happy driving in your new car! Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very good service and very informative
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very good and easy process
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything comes up. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very helpful and completed application fast now just waiting for when I can pick up my new car.
    Response from John Grose Ford Lowestoft
    Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very pleasant experience Matt went above and beyond to help us get the right car 5*
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Matt was extremely helpful well presented and knowledgeable and made the whole experience a pleasant one 5* to Matt
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy Matt could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent service no problem at all polite curtious and extremely informative would recommend
    Response from John Grose Ford Lowestoft
    Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 3.0
    Not as good as some dealerships I’ve used
  • Rating 5.0
    The young lad James was very welcoming. Friendly. His customer service was outstanding ..
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to James. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Lady took my details down showed me to my hire car, checked the car on return and showed me to my car. All very quick and effective very polite job done another very satisfied customer.
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very good service. Very friendly and helpful staff.
    Response from John Grose Ford Lowestoft
    Good Afternoon. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very helpful young man who listened to what we wanted processed the application went through each detail with us, even made us a coffee which was appreciated.
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    We already had a relationship with the dealership and knew James the Sales Executive. A positive experience as always. James is a real asset to the dealership and is so kind and thoughtful. Couldn’t do enough for us!!
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    James was very friendly. And very helpful.he went throw every thing I needed to no ..
    Response from John Grose Ford Lowestoft
    Good Morning. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.

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