Motability Scheme at John Grose Ford Lowestoft

4.9
Rating 4.9
(152 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to John Grose Ford Lowestoft

At John Grose Ford in Lowestoft our friendly team of Motability Scheme Specialists are on hand to help you every step of the way.

John Grose Ford Lowestoft can help you by:

  • Welcoming you into our dealership & making sure you are comfortable throughout your visit. (Did you know we also offer a Quiet Hour every Saturday from 4-5pm)
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car, as well as a full vehicle demonstration upon handover
  • Provide Servicing & maintaining for your car.

Contact John Grose Ford Lowestoft on 01502525255 to make an appointment with our Motability specialist.

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Contact information

Address
Whapload Road
Lowestoft NR32 1NN
GB
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Phone Number
Call John Grose Ford Lowestoft on 01502 525255
01502 525255
01502 525255
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Terry Bird
  • Alexander Read
  • James Sutton
  • Karl Rogers
  • Matt Naylor
  • Alex Farrington
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Ray Knapp
  • James Felgate
  • Michael Shore
  • Catherine Goss
We recommend calling and booking an appointment before visiting.
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Accessibility features at John Grose Ford Lowestoft

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at John Grose Ford Lowestoft

  • Rating 5.0
    Great and efficent service as always. We needed the car back by 3pm and they were only 2 happy to help.
  • Rating 5.0
    All was good as agreed on the day of service
    Response from John Grose Ford Lowestoft
    Hello Graeme B.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that everything went smoothly and met your expectations on the day of service. Your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The John Grose Ford Lowestoft Team
  • Rating 5.0
    Always received great service from John Grose especially James
    Response from John Grose Ford Lowestoft
    Hello Jacqueline,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you've consistently received great service from us at John Grose Ford Lowestoft. We strive to provide the best service possible, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The John Grose Ford Lowestoft Team
  • Rating 5.0
    No problems car was picked up and returned cleaned and shining.
    Response from John Grose Ford Lowestoft
    Hello John,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our service and that your car was returned to you cleaned and shining. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at John Grose Ford Lowestoft
  • Rating 5.0
    Matt was he normal happy self
    Response from John Grose Ford Lowestoft
    Hello Mackenzie,

    Thank you so much for taking the time to leave us a review. Providing excellent service is our top priority, and it's wonderful to know that Matt made your experience a positive one. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at John Grose Ford Lowestoft.

    Best regards,
    The Motability Scheme Team at John Grose Ford Lowestoft
  • Rating 5.0
    Fantastic customer service
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
  • Rating 5.0
    James was absolutely amazing, I was so new to this and he helped and guided me and made the whole experience easy, he showed me around the car and set everything I needed up! He is a true star
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with James, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Sale person james sutton
    Was very welcoming easy to talk even if I rabbited on randomly
    He was very professional an absolute pleasure to talk to and do business with
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for your kind words and 5-star rating. It makes us happy to know that providing our customers with the best service we can offer was reflected in your experience and we have happily passed your kind comments to James. If you ever need anything else from us, please do get in touch. Best wishes, John Grose Customer Service.
  • Rating 5.0
    From start to finish they was in touch did a fantastic job
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for leaving us this great review, we are so glad we could help and give you a fantastic experience! Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very good experience
    Response from John Grose Ford Lowestoft
    Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent service from Alex Reed
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent
    Response from John Grose Ford Lowestoft
    Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very helpfull
    Response from John Grose Ford Lowestoft
    Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Its a first class service.
    Response from John Grose Ford Lowestoft
    Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    The sales man Alex read was absolutely brilliant with me could not ask for anything more
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for your praise and kind comments about the service that Alex provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Helpful could not do enough for me
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
  • Rating 5.0
    James Sutton made the whole process very easy and stress free
    Response from John Grose Ford Lowestoft
    Good Afternoon. Thank you for sharing your 5-star review with us. We are very happy James could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    It was very goog and very pleased with the service
    Response from John Grose Ford Lowestoft
    Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Great
    Response from John Grose Ford Lowestoft
    Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Lovely experience, so helpful
    Response from John Grose Ford Lowestoft
    Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.

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