Motability Scheme at John Grose Ford Lowestoft

4.8
Rating 4.8
(19 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00

Welcome to John Grose Ford Lowestoft

At John Grose Ford in Lowestoft our friendly team of Motability scheme specialists are on hand to help you every step of the way with ordering and collecting your New Ford.

John Grose Ford Lowestoft can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact John Grose Ford Lowestoft on 01502525255 to make an appointment with our Motability specialist.

Contact information

Address
Whapload Road
Lowestoft NR32 1NN
GB
Phone Number
Call John Grose Ford Lowestoft on 01502 525255
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Terry Bird
  • Karl Rogers
  • Alexander Read
  • Jamie Churchill
  • James Sutton
  • Matt Naylor
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Ray Knapp
  • James Felgate
  • Michael Shore
We recommend calling and booking an appointment before visiting.
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Accessibility features at John Grose Ford Lowestoft

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at John Grose Ford Lowestoft

  • Rating 5.0
    Great customer care
    Response from John Grose Ford Lowestoft
    Good afternoon. Thank you very much for taking the time to leave this great feedback. We are glad everything went smoothly for you, and will pass these wonderful comments back to the team. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent great service. Nothing was a problem
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
  • Rating 4.0
    Motability car in for MOT and recall excellent customer service, salesman James so kind and helpful
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for sharing your positive experience with us. We are happy James was able to provide you with excellent customer service. We really appreciate your feedback and if you have any suggestions on how to improve our score rating please do not hesitate to get in touch. Best wishes, John Grose Customer Service.
  • Rating 5.0
    The team at John Gross Ford in Lowestoft was fantastic, car had MOT all was good & so was the team. Thank you all.
    Response from John Grose Ford Lowestoft
    Good afternoon. Thank you for your excellent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us at John Grose, Lowestoft and we look forward to assisting you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent service James was a fantastic gentleman
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for sharing your kind words with us. Your 5-star review means the world to us and our entire team. We have happily passed your positive feedback to James and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very friendly and very good service made us very welcome
    Response from John Grose Ford Lowestoft
    Good afternoon. Thank you for your 5-star review. We really appreciate your positive feedback and are so happy to have made you feel welcome with us. Please do let us know if we can be of any further assistance. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent customer service
    Response from John Grose Ford Lowestoft
    Good afternoon. Thank you for supporting us with a 5-star review. We are so pleased to hear that you received excellent customer service from our team, and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
  • Rating 4.0
    Very satisfied very helpful
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for your high star review. We really appreciate your feedback and are really happy to hear that you were satisfied with your overall experience. If you have any suggestions on how we can improve our score rating, please do get in touch. Best wishes, John Grose Customer Service
  • Rating 4.0
    Great customer service
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for your recent high-star review. We really appreciate your feedback and are pleased to hear that you were pleased with the customer service we provided. If you have any suggestions on how to improve our score rating, please do get in touch. Best wishes, John Grose Customer Service.
  • Rating 5.0
    First class service couldn't have been better eddie.burlingham
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for taking the time to share your 5-star review. We couldn't be happier that you found our service to be of such a high standard. If you ever need anything else from us, please feel free to get in touch. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Always happy with my dealings with John Grose at Lowestoft they always go that extra mile to help you
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for taking the time to share your 5-star review with us. We are so glad that we were able to go above and beyond your expectations and look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    JAMES WAS BRILLIANT WITH THE NEW CAR HAND OVER,MANY THANKS.
    Response from John Grose Ford Lowestoft
    Good morning. Thank you so much for your recent 5-star review. We really appreciate your positive feedback and have happily passed your kind comments to James and the team. Please do get in touch if there is anything else we can do for you. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Excellent customer service! Friendly, helpful and knowledgeable staff. Thanks especially to Alex Read.
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for your recent 5-star review. We are so glad that you enjoyed your experience with Alex, and have been so pleased to pass your kind comments to the team. Please let us know if there is anything else we can do for you; we are always happy to help. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Fantastic service from Ben and more so from James. Even with Fords delays through chip shortages the process was smooth and pain free.
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for taking the time to share your 5-star review. We are so pleased you enjoyed your experience with Ben and James at John Grose! We really appreciate your kind words and have happily shared your feedback with the team. Please don't hesitate to get in touch if there's anything more we can do. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Great customer service and friendly.
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for taking the time to let us know how we did. We are so happy to hear you enjoyed your experience. Thank you for the 5-star rating and we hope to be of service to you again in the future. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Thank you
    Response from John Grose Ford Lowestoft
    Good morning. It is great to see you had a 5 star experience with us here at John Grose. We hope to welcome you back again in the future! Best wishes, John Grose Customer Service.
  • Rating 5.0
    James excellent With motability and very personable. One suggestion I made to him would be for management to change back door where disabled parking bay is to a press button. Very difficult to enter when using crutches.
    Response from John Grose Ford Lowestoft
    Good morning. Thank you for taking the time to leave a review. Please be assured that your feedback will be taken on board and used to help improve the service we offer going forward. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Very polite when car picked up and when returned car also cleaned
    Response from John Grose Ford Lowestoft
    Good afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
  • Rating 5.0
    Couldn’t have a nicer experience and James was fantastic
    Response from John Grose Ford Lowestoft
    Good afternoon. Thank you for taking the time to leave us an amazing 5-star review about your experience. We will be sure to pass your great comments to James and the team. Please let us know if there is anything else we can do for you. Best wishes, John Grose Customer Service.
Displaying reviews 1 - 3 out of the 19 most recent
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