Motability Scheme at Group 1 Mercedes-Benz of Norwich

Motability Scheme at Group 1 Mercedes-Benz of Norwich

4.4
Rating 4.4
(44 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Welcome to Group 1 Mercedes-Benz of Norwich

Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 Mercedes-Benz of Norwich can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 Mercedes-Benz of Norwich on 01603605297 to make an appointment with our Motability specialist.

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Contact information

Address
Barker Street
Norwich NR2 4TN
GB
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Phone Number
Call Group 1 Mercedes-Benz of Norwich on 01603 605297
01603 605297
01603 605297
Website

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Email

SalesNorwichMercedes@group1auto.co.uk

Feedback

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Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability Scheme specialists:

  • Gianluca Antonietti
  • Nick Harper
  • Sam Cunningham
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Nicholas Peverett
  • Thomas Beck
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Mercedes-Benz of Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Mercedes-Benz of Norwich

  • Rating 5.0
    The experience was excellent from start to finish. Luca was as really helpful from the first time we met him all the way to picking up the car. He kept us up to date with delivery times.
    Response from Group 1 Mercedes-Benz of Norwich
    Dear Lisa-marie,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience with the Motability Scheme at Group 1 Mercedes-Benz of Norwich was excellent from start to finish. It's fantastic to know that Luca was able to assist you effectively and keep you informed throughout the process.

    Your satisfaction is our top priority, and your kind words motivate us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing us for your mobility needs.

    Kind Regards

    Group 1 Mercedes-Benz of Norwich
  • Rating 5.0
    Nick harper what a top geezer went in there a week ago and with 6 days he got me the car which is still currently still unavailable 10+ rating from me
    Response from Group 1 Mercedes-Benz of Norwich
    Hello Brandon,

    Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear about your positive experience with Nick Harper. It's wonderful to know that he was able to assist you in getting the car you wanted so quickly. Your kind words and perfect rating mean a lot to us, and we'll be sure to pass on your compliments to Nick. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Mercedes-Benz of Norwich
  • Rating 5.0
    Ff
    Response from Group 1 Mercedes-Benz of Norwich
    Hello Keith,

    Thank you so much for taking the time to leave us a review and for giving us a perfect 5-star rating! We're thrilled to hear that you had a positive experience with the Motability Scheme at Group 1 Mercedes-Benz of Norwich. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Team at Group 1 Mercedes-Benz of Norwich
  • Rating 5.0
    Very Good.
    Helpfull.
    Could answer all the questions.
    Really happy with the salesman
    Response from Group 1 Mercedes-Benz of Norwich
    Dear Jane B.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a very good experience with us at Group 1 Mercedes-Benz of Norwich. It's wonderful to know that our salesman was able to answer all your questions and that you found the service helpful. Your satisfaction is our top priority, and your feedback is greatly appreciated.

    We look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

    Best regards,

    The Motability Scheme Team at Group 1 Mercedes-Benz of Norwich
  • Rating 5.0
    Good communication and service, friendly kept me updated throughout the process.
    Response from Group 1 Mercedes-Benz of Norwich
    Hello John,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you were pleased with the communication and service you received at Group 1 Mercedes-Benz of Norwich. Our team strives to keep our customers informed and comfortable throughout their experience, and it's wonderful to know that we succeeded in your case. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Mercedes-Benz of Norwich
  • Rating 5.0
    Nick Harper made viewing and testing the car really easy for me. Ordering was simple with his help.
    Response from Group 1 Mercedes-Benz of Norwich
    Hello Ian,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that Nick Harper made your car viewing and testing experience easy and that the ordering process was straightforward with his assistance. At Group 1 Mercedes-Benz of Norwich, we strive to provide exceptional service, and it's fantastic to know that Nick was able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Group 1 Mercedes-Benz of Norwich
  • Rating 5.0
    Absolutely delighted with the service that Sam and the team provided myself and my family with, friendly and helpful any questions was easily answered and explained throughly very happy thank you very much
    Response from Group 1 Mercedes-Benz of Norwich
    Dear Emma,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you and your family were absolutely delighted with the service provided by Sam and the team at Group 1 Mercedes-Benz of Norwich. It’s fantastic to know that all your questions were answered thoroughly and that you found our team friendly and helpful.

    Your satisfaction is our top priority, and your kind words motivate us to continue delivering the best service possible. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind review and for choosing the Motability Scheme with us.

    Best regards,

    Group 1 Mercedes-Benz of Norwich
  • Rating 5.0
    Good communication and service.
    Response from Group 1 Mercedes-Benz of Norwich
    Hello John,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you were pleased with the communication and service you received at Group 1 Mercedes-Benz of Norwich. Our team is dedicated to providing the best experience possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Mercedes-Benz of Norwich
  • Rating 5.0
    Excellent service from Mercedes. A well organised process from start to finish. Would totally recommend. Well done and thank you
    Response from Group 1 Mercedes-Benz of Norwich
    Dear Nigel,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you received excellent service and found our process well-organized from start to finish. Your recommendation means a lot to us, and we are grateful for your kind words.

    At Group 1 Mercedes-Benz of Norwich, we strive to provide the best possible service to all our customers, and it is rewarding to know that we have met your expectations. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

    Thank you once again for your feedback.

    Best regards,

    Group 1 Mercedes-Benz of Norwich
  • Rating 5.0
    Sam was excellent and very patient. Handover process felt very easy and smooth.
    Response from Group 1 Mercedes-Benz of Norwich
    We're glad you had a great experience with us here at Mercedes-Benz of Norwich. Thank you for your 5-star rating and your kind words about Sam!
  • Rating 5.0
    Couldn’t fault the service I received. Communication was excellent from start to finish. Nick was brilliant in responding to any queries I had. The handover went very smoothly. Nick kept me upto date about the progress of the car. I was very impressed with Nick. I have recommended Nick to friends who are interested in getting a Mercedes as I had a 5 star experience.
    Response from Group 1 Mercedes-Benz of Norwich
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Nick and the team. We look forward to dealing with you again in the future and happy motoring!
  • Rating 5.0
    Excellent first class service
    Response from Group 1 Mercedes-Benz of Norwich
    Thank you for your 5-star review for the team's excellent service at Mercedes-Benz of Norwich! We look forward to your next visit.
  • Rating 5.0
    Excellent service
    Response from Group 1 Mercedes-Benz of Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Excellent customer service and communication. Very pleased with the entire experience.
    Response from Group 1 Mercedes-Benz of Norwich
    Thank you for your 5-star review! We're glad you had a great experience with us at Mercedes-Benz of Norwich.
  • Rating 1.0
    Terrible experience rude staff and service not done as requested.
    Response from Group 1 Mercedes-Benz of Norwich
    Hello Christopher,

    Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience at Group 1 Mercedes-Benz of Norwich. We strive to provide excellent service to all our customers, and it’s clear we fell short in your case.

    Your comments about the staff and the service not being completed as requested are concerning, and I would like to assure you that we take this feedback seriously. We are committed to addressing these issues to ensure they do not happen again.

    Please feel free to reach out to me directly if you would like to discuss this matter further. Your satisfaction is important to us, and we would appreciate the opportunity to make things right.

    Thank you once again for your feedback.

    Best regards,

    Group 1 Mercedes-Benz of Norwich
  • Rating 5.0
    Mr k Baker. Great service welcoming and friendly staff
    Response from Group 1 Mercedes-Benz of Norwich
    Thank you for your 5-star review! We're glad you found our staff so friendly and welcoming.
  • Rating 5.0
    Everything was first class
    Response from Group 1 Mercedes-Benz of Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Excellent customer service
    Response from Group 1 Mercedes-Benz of Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Great team, very helpful and friendly.
    Response from Group 1 Mercedes-Benz of Norwich
    We are delighted to hear that you had a great experience, and that the staff were friendly and helpful.
  • Rating 5.0
    Service we well. Rob from service was excellent as always.
    Response from Group 1 Mercedes-Benz of Norwich
    Thank you for your 5-star review!

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