Motability Scheme at Group 1 Mercedes-Benz Norwich

4.3
Rating 4.3
(35 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 11:00 - 16:00

Welcome to Group 1 Mercedes-Benz Norwich

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Group 1 Mercedes-Benz Norwich can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Group 1 Mercedes-Benz Norwich on 01603605297 to make an appointment with our Motability specialist.

Contact information

Address
Barker Street
Norwich NR2 4TN
GB
Phone Number
Call Group 1 Mercedes-Benz Norwich on 01603 605297
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 11:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Gianluca Antonietti
  • Nick Harper
  • Sam Cunningham
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Nicholas Peverett
  • Thomas Beck
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Mercedes-Benz Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Mercedes-Benz Norwich

  • Rating 5.0
    Sam was excellent and very patient. Handover process felt very easy and smooth.
  • Rating 5.0
    Couldn’t fault the service I received. Communication was excellent from start to finish. Nick was brilliant in responding to any queries I had. The handover went very smoothly. Nick kept me upto date about the progress of the car. I was very impressed with Nick. I have recommended Nick to friends who are interested in getting a Mercedes as I had a 5 star experience.
    Response from Group 1 Mercedes-Benz Norwich
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Nick and the team. We look forward to dealing with you again in the future and happy motoring!
  • Rating 5.0
    Excellent first class service
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review for the team's excellent service at Mercedes-Benz of Norwich! We look forward to your next visit.
  • Rating 5.0
    Excellent service
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Excellent customer service and communication. Very pleased with the entire experience.
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review! We're glad you had a great experience with us at Mercedes-Benz of Norwich.
  • Rating 1.0
    Terrible experience rude staff and service not done as requested.
  • Rating 5.0
    Mr k Baker. Great service welcoming and friendly staff
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review! We're glad you found our staff so friendly and welcoming.
  • Rating 5.0
    Everything was first class
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Excellent customer service
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Great team, very helpful and friendly.
    Response from Group 1 Mercedes-Benz Norwich
    We are delighted to hear that you had a great experience, and that the staff were friendly and helpful.
  • Rating 5.0
    Service we well. Rob from service was excellent as always.
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Customer service has always been the best that anyone could expect from a friendly, and professional company. Never disappointed.
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your kind words - we're glad to have been of service! We look forward to seeing you again at Mercedes-Benz of Norwich.
  • Rating 5.0
    Great staff & quick job done well
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Good service car returned spotless
    Thanks
    New vehicle advice service and contact exceptional, over the moon with our third Mercedes.
    Thanks again.
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review! We're glad you had a great experience with us here at Mercedes-Benz of Norwich.
  • Rating 2.0
    Very disappointed, I took car in before 10am and was told it would be ready in the afternoon, I rang for an update after 3pm only to be told there were no staff to carry out the work , they then brought my car back to me and completed the work two days later, very inconvenient.
  • Rating 5.0
    Great customer service
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    All ok
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Thanks for the good service
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Collected the car 🚗 from my home and returned the car valet.
    Response from Group 1 Mercedes-Benz Norwich
    Thank you for your 5-star review!
  • Rating 4.0
    Issues agreed at time of booking not passed on.

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