Motability Scheme at Group 1 BMW Norwich

Motability Scheme at Group 1 BMW Norwich

4.6
Rating 4.6
(71 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Contact information

Address
Forest Way, Dereham Road
Costessey
Norwich NR5 0JH
GB
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Phone Number
Call Group 1 BMW Norwich on 01603 726555
01603 726555
01603 726555
Website

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Email

NorwichBMWSales@group1auto.co.uk

Feedback

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Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability Scheme specialists:

  • Gavin Ogrady
  • George Boulter
  • Jake Howe
  • Abigail Perry
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Thomas Chandler
  • Georgina Smith
  • Paris Hallett
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 BMW Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 BMW Norwich

Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 BMW Norwich can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 BMW Norwich on 01603726555 to make an appointment with our Motability specialist.

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Reviews at Group 1 BMW Norwich

  • Rating 5.0
    Very helpful. Service went well.
    Response from Group 1 BMW Norwich
    Hello Mary,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service very helpful and that everything went well during your visit. Providing excellent service is our top priority, and your feedback is greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 BMW Norwich.

    Kind Regards,

    Motability Scheme Team
    Group 1 BMW Norwich
  • Rating 5.0
    Excellent service and salesperson was extremely knowledgeable and helpful
    Response from Group 1 BMW Norwich
    Dear Sharon B.,

    Thank you so much for taking the time to share your positive experience with us at Group 1 BMW Norwich. We are thrilled to hear that you received excellent service and found our salesperson to be knowledgeable and helpful. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind Regards,

    Group 1 BMW Norwich
  • Rating 5.0
    Helpful and effortless
    Response from Group 1 BMW Norwich
    Hello Darren,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found your experience with us to be helpful and effortless. At Group 1 BMW Norwich, we strive to make every interaction smooth and satisfying, and it's wonderful to know we succeeded in your case.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Norwich
  • Rating 5.0
    Absolutely fantastic service, all thoroughly explained and made simple
    Response from Group 1 BMW Norwich
    Hello Sharon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service at Group 1 BMW Norwich. Our team strives to make everything as clear and straightforward as possible, and it's great to know that we succeeded in doing so for you.

    Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thanks again for your kind words!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Norwich
  • Rating 5.0
    Gavin was an absolute hero. Nothing was to much trouble, and he went over and above what was required from start to finish.
    Response from Group 1 BMW Norwich
    Hello Mark,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Gavin at Group 1 BMW Norwich. It's fantastic to know that he went above and beyond to assist you. We strive to provide exceptional service to all our customers, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Norwich
  • Rating 2.0
    Poor
    Response from Group 1 BMW Norwich
    Dear Cheryl,

    Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with the Motability Scheme at Group 1 BMW Norwich did not meet your expectations. Your satisfaction is important to us, and we are committed to addressing any concerns you may have.

    Please feel free to reach out to us directly at tellusmore@group1auto.co.uk so we can discuss your experience in more detail and work towards a resolution. We value your input and hope to have the opportunity to improve your experience with us in the future.

    Kind regards,

    Emma
    Group 1 BMW Norwich
  • Rating 5.0
    Abigail from the sales team at Group 1 was amazing, helpful and informative
    Emma from Motability customer service was also very helpful
    Response from Group 1 BMW Norwich
    Dear Mina,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our team at Group 1 BMW Norwich. It's fantastic to know that Abigail from our sales team and Emma from Motability customer service were able to assist you effectively and provide the support you needed.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to both Abigail and Emma. We are committed to providing excellent service to all our customers, and your feedback is a great reminder of why we do what we do.

    Thank you once again for your review. We look forward to serving you in the future.

    Best regards,

    Emma
    Group 1 BMW Norwich
  • Rating 5.0
    Good service loan car ready and waiting and completed in the time they said it would be done
    Response from Group 1 BMW Norwich
    Hello Graham,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you were satisfied with the service you received and that everything was completed as promised. It's great to know that the loan car was ready and waiting for you, making your experience smooth and convenient. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Norwich
  • Rating 5.0
    Gavin made the whole experience a pleasure he kept us informed all the way through the process
    At handing over he ensured we understood everything and is an ambassador for BMW and Motability customers too
    Thank you Gavin
    Response from Group 1 BMW Norwich
    Dear Linda,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Gavin made your experience a pleasure and kept you informed throughout the process. It's great to know that he ensured you understood everything during the handover. We are proud to have him as an ambassador for both BMW and our Motability customers.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your appreciation to Gavin. If there is anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for choosing Group 1 BMW Norwich.

    Best regards,

    Emma
    Group 1 BMW Norwich
  • Rating 5.0
    Gavin O'Grady is first class. The handover was managed impeccably. All features of the car were fully explained and activated where necessary.
    Response from Group 1 BMW Norwich
    Dear Margaret,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience with Gavin was first class and that the handover of your vehicle was managed impeccably. It's fantastic to know that all the features of your car were thoroughly explained and activated to your satisfaction.

    At Group 1 BMW Norwich, we strive to provide exceptional service to all our customers, and your kind words are a testament to the hard work and dedication of our team. We truly appreciate your 5-star rating and are delighted that we could meet your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    Group 1 BMW Norwich
  • Rating 5.0
    Arrangements made for service and MOT went as planned. Pick up service from home and delivery back is so convenient. All staff very helpful and pleasant.
    Response from Group 1 BMW Norwich
    Dear Margaret,

    Thank you so much for taking the time to share your positive experience with us at Group 1 BMW Norwich. We are thrilled to hear that the arrangements for your service and MOT went smoothly and that you found our pick-up and delivery service convenient. Our team strives to provide helpful and pleasant service, and your kind words are truly appreciated.

    We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,

    Group 1 BMW Norwich
  • Rating 5.0
    I dealt with Paris who was really amazing, polite and professional.
    Response from Group 1 BMW Norwich
    Hello Steven,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear about your positive experience with Paris. Our team takes great pride in providing exceptional service, and it's always rewarding to know when we've succeeded. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 BMW Norwich.

    Best regards,
    The Motability Scheme Team
  • Rating 2.0
    The BMW APP is not good. When you book an appointment, it confirms the booking but you need to wait for a member of the dealership to call you back to confirm the booking you already made. So why use the APP, when you can call to book as it is quicker and you know it is booked.
    BNW motability prices on cars are expensive for what type of car it is, which is why I have decided to go to Audi.
    This is the 3rd time I have written this, when i submit it states "oops encountered an issue please try later".
    Response from Group 1 BMW Norwich
    Dear Tristan,

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you've experienced with the BMW App and the booking process. Your comments are invaluable in helping us improve our services, and we are actively working on making the app more efficient and user-friendly.

    We also understand your concerns regarding the pricing of our vehicles. We strive to offer competitive prices and value for our customers, and your feedback will be shared with our team for further consideration.

    We regret any frustration caused by the issues you've encountered when trying to submit your review. We are looking into this matter to ensure a smoother experience in the future.

    Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

    Best regards,

    Group 1 BMW Norwich
  • Rating 5.0
    Fast efficient service
    Response from Group 1 BMW Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Have been using this dealership for sometime and all occasions have been dealt with professionally by friendly and helpful staff. This latest visit was no exception.
    Response from Group 1 BMW Norwich
    Thank you for the great review Margaret! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent all round as always, Paris was polite and helpful explaining everything.
    Response from Group 1 BMW Norwich
    Thank you for your 5-star rating! We're delighted to hear you had a fantastic experience with Paris here at Norwich BMW. We look forward to your next visit!
  • Rating 5.0
    Great service from start to finish. Both sales staff we spoke to were knowledgeable and explained the whole process of Motability to us perfectly. We were kept fully updated whilst waiting for our car to be delivered. The day we collected our car, time was taken to explain the controls and our endless questions were answered which gave us confidence driving away. Overall, a most pleasurable experience. We would definitely recommend BMW Norwich to family and friends. Thank you!
    Response from Group 1 BMW Norwich
    Thank you Steven for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 4.0
    The purchase experience was great.
    The service is less than expected, whenever I ask for something it’s not completed.
    Response from Group 1 BMW Norwich
    Thank you for your feedback. We hope to make sure your next visit is a 5-star experience.
  • Rating 5.0
    Excellent service from ordering to collection. Can not rate the staff at BMW Norwich highly enough especially Gavin (motor mobility) 5 stars 🌟
    Response from Group 1 BMW Norwich
    Thank you for the great review Julie! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Gavin was excellent helping with the handover. Couldn’t have been more supportive throughout the experience.

    I would highly recommend him to anyone.
    Response from Group 1 BMW Norwich
    Thank you Dawn for the great review and the feedback on Gavin, we really appreciate it. We look forward to welcoming you back to the business again soon! Kind regards.

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