Motability Scheme at Inchcape Norwich MINI

5.0
Rating 5.0
(57 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00

Contact information

Address
Forest Way, Dereham Road
Costessey
Norwich NR5 0JH
GB
Phone Number
Call Inchcape MINI Norwich on 01603 726555
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jon Taylor
  • Sophie Tudor
  • Thomas Smith
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Thomas Chandler
  • Jonathan Robinson
  • Georgina Smith
We recommend calling and booking an appointment before visiting.
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Accessibility features at Inchcape MINI Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Inchcape MINI Norwich

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Inchcape MINI Norwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Inchcape MINI Norwich on 01603726555 to make an appointment with our Motability specialist.

Reviews at Inchcape MINI Norwich

  • Rating 5.0
    Once again Sophie was professional but friendly making it a great experience from start to finish.
    Response from Inchcape MINI Norwich
    Thank you so much for your kind words! We are so happy to hear that Sophie was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Amazing service,information about the car was communicated well.
    Sophie is a credit to mini,supported through the whole process
    Response from Inchcape MINI Norwich
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    A*
    Response from Inchcape MINI Norwich
    Thank you for your high star rating.
  • Rating 5.0
    Sophie was brilliant! Ran through all the set up of the car and helped connect my mobile phone!
    Sophie answered all my questions about the car.
    Response from Inchcape MINI Norwich
    Thank you for the great review David! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Sophie Tudor was very good and explained all the options I had!
    Response from Inchcape MINI Norwich
    Thank you, David, so much for taking the time to share your positive experience with Sophie during the application process! We're thrilled to hear that she was very helpful and took the time to explain all the options available to you. Our team strives to provide excellent service, and feedback like yours motivates us to continue delivering exceptional customer experiences. If you have any further questions or need assistance, feel free to reach out. We appreciate your trust in our services!
  • Rating 5.0
    Sophie at Inchcape was fantastic- knowledgeable and professional
    Response from Inchcape MINI Norwich
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Car driving well , lovely and clean when brought back , good service all round .
    Response from Inchcape MINI Norwich
    Thank you for your high star rating.
  • Rating 5.0
    Fantastic service from Sophie Tudor at mini Norwich very efficient and great customer service thank you so much
    Response from Inchcape MINI Norwich
    Thank you, Alan, so much for taking the time to share your wonderful experience with us! We are delighted to hear that Sophie provided you with fantastic service during the handover at Inchcape MINI Norwich. Efficiency and great customer service are always our top priorities, and it's truly rewarding to know that Sophie exceeded your expectations.

    We will make sure to pass on your kind words to Sophie and the rest of our team. Your satisfaction is our ultimate goal, and we appreciate your trust in us.

    If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Safe travels and enjoy your MINI experience!
  • Rating 5.0
    Very good very friendly and helpful
    Response from Inchcape MINI Norwich
    Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. If you ever need anything else, don't hesitate to reach out. We're always here to help!
  • Rating 5.0
    Brilliant service and communication, Rose was incredibly helpful.
    Response from Inchcape MINI Norwich
    That's fantastic to hear! Rose is indeed amazing at what she does. We're thrilled to have provided you with brilliant service and clear communication. Thank you for your kind words and for choosing us!
  • Rating 5.0
    Friendly, helpful and informative experience.
    Response from Inchcape MINI Norwich
    Thank you Karla for taking the time to contact us and leave a five star review! We look forward to seeing you again next time.
  • Rating 5.0
    Very good very pleased with Thomas the salesman so far
    Response from Inchcape MINI Norwich
    Hi Dean, thank you for your positive feedback, we look forward to seeing you again soon.
  • Rating 5.0
    Excellent customer service from Thomas from the first time going in to look, to picking up my new car
    Maxine Davis
    Response from Inchcape MINI Norwich
    We're thrilled to see that you enjoyed your visit with us Maxine!
  • Rating 5.0
    Sophie at the mini dealers was extremely helpful from helping me choose my car at the start to collecting my vehicle.
    Cannot thank her enough
    Response from Inchcape MINI Norwich
    We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.
  • Rating 5.0
    Very friendly staff and helpful
    Response from Inchcape MINI Norwich
    Thank you for taking the time to contact us and leave a five star review! We look forward to seeing you again next time.
  • Rating 5.0
    Fantastic customer service from start to finish!
    Response from Inchcape MINI Norwich
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Thomas Smith who looked after me was an absolute gem! Friendly, Knowledgeable, and extremely helpful! He explained everything in detail about my car until I was completely happy.
    I would be more than happy to recommend Mini
    Response from Inchcape MINI Norwich
    Thank you for taking the time to contact us and leave a five star review! We look forward to seeing you again next time.
  • Rating 5.0
    Customer service was excellent.
    I think there could be some wording added to the email for work being done to say for motability it’s for information only as motability will authorise the work.
    I think there should be an option for motability customers to have a courtesy car without the need to book months in advance
    Response from Inchcape MINI Norwich
    We pride ourselves on our customer services and are pleased we provided the 5 star experience for you.
  • Rating 5.0
    Sophie at Inchcape Mini ensured a smooth handover with our new Motorbility car.
    Response from Inchcape MINI Norwich
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Brilliant lateral thinking enabled us to get a hoist fitted to our new Mini Countryman & get my Trekinetic in &out with a minimum of fuss.
    Response from Inchcape MINI Norwich
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

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