Motability Scheme at Group 1 Norwich BMW
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Forest Way, Dereham Road
Costessey
Norwich NR5 0JH
GB
Phone Number
Call Group 1 Norwich BMW on 01603 726555
01603 726555
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Gavin Ogrady
- Jon Taylor
- Jake Howe
- Abigail Perry
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Thomas Chandler
- Jonathan Robinson
- Georgina Smith
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Group 1 Norwich BMW
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Group 1 Norwich BMW
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Group 1 Norwich BMW can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Group 1 Norwich BMW on 01603726555 to make an appointment with our Motability specialist.
Reviews at Group 1 Norwich BMW
- Rating 5.0Nov 1, 2024Excellent all round as always, Paris was polite and helpful explaining everything.
- Rating 5.0Sep 26, 2024Great service from start to finish. Both sales staff we spoke to were knowledgeable and explained the whole process of Motability to us perfectly. We were kept fully updated whilst waiting for our car to be delivered. The day we collected our car, time was taken to explain the controls and our endless questions were answered which gave us confidence driving away. Overall, a most pleasurable experience. We would definitely recommend BMW Norwich to family and friends. Thank you!Response from Group 1 Norwich BMWOct 8, 2024Thank you Steven for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 4.0Sep 20, 2024The purchase experience was great.
The service is less than expected, whenever I ask for something it’s not completed. - Rating 5.0Sep 19, 2024Excellent service from ordering to collection. Can not rate the staff at BMW Norwich highly enough especially Gavin (motor mobility) 5 stars 🌟Response from Group 1 Norwich BMWOct 8, 2024Thank you for the great review Julie! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Sep 18, 2024Gavin was excellent helping with the handover. Couldn’t have been more supportive throughout the experience.
I would highly recommend him to anyone.Response from Group 1 Norwich BMWOct 8, 2024Thank you Dawn for the great review and the feedback on Gavin, we really appreciate it. We look forward to welcoming you back to the business again soon! Kind regards. - Rating 5.0Sep 9, 2024Gavin had excellent knowledge
Friendly polite very helpful
Explained everything in detail and made sure we understood
The best one we have ever had the pleasure of dealing with
Deserves a pay riseResponse from Group 1 Norwich BMWSep 9, 2024Thank you so much for your glowing review, Linda! We're thrilled to hear that Gavin provided you with such an outstanding experience. His knowledge, friendliness, and dedication to ensuring your understanding are exactly what we strive for. Your kind words truly mean a lot, and we’ll be sure to pass along your feedback to Gavin.
We look forward to assisting you again in the future. Thank you for choosing us! - Rating 5.0Jul 29, 2024All went very smoothly. Helped throughout the process from ordering and delivery. Made it a very stress free process. Hand over was great and pleased with new car.Response from Group 1 Norwich BMWJul 30, 2024Good afternoon,
Thank you for taking the time to leave a review, we appreciate your feedback.
We are delighted to see that you are happy with the experience that you received.
If you need any help in the future, please do not hesitate to contact us. - Rating 4.0Jul 16, 2024It was okResponse from Group 1 Norwich BMWJul 16, 2024Thank you for your rating
- Rating 5.0Jun 25, 2024Excellent service- efficient, effective & polite. It’s a lovely team throughout.Response from Group 1 Norwich BMWJun 26, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0May 30, 2024Excellent service.Response from Group 1 Norwich BMWMay 30, 2024Good morning Poppy,
Thank you for the great review! We really appreciate you taking the time to give feedback. We look forward to welcoming you back to the business again soon. - Rating 4.0May 14, 2024Experience was great but I wish the gentleman I think it was Christian did not tell me about the advisories on the MOTResponse from Group 1 Norwich BMWMay 14, 2024Thank you so much, Tracey, for your glowing review! We're thrilled to hear that you had a great experience with us. We genuinely appreciate your feedback regarding the advisories on the MOT. We always aim to provide transparent and informative service, but we understand that it might have been overwhelming. We'll make sure to address this internally to ensure a smoother experience for our customers in the future. Thank you again for choosing us, and we hope to serve you even better next time!
- Rating 5.0Mar 28, 2024Great helpResponse from Group 1 Norwich BMWMar 28, 2024Thank you, Ryan, very much for your glowing five-star review! We are thrilled to hear that our service was of great help to you. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. If you ever need assistance again in the future, please don't hesitate to reach out. We look forward to serving you again soon.
- Rating 5.0Mar 15, 2024👍Response from Group 1 Norwich BMWMar 15, 2024Thank you for your high star rating.
- Rating 4.0Mar 7, 2024Just in for a MOT and sorted the tyreResponse from Group 1 Norwich BMWMar 7, 2024We are so happy to hear you had such a great experience.
- Rating 5.0Mar 5, 2024Brilliant service and staff were helpfulResponse from Group 1 Norwich BMWMar 6, 2024Thanks, Steven for leaving us such an excellent review. We are thrilled you enjoyed your experience; the team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words; we look forward to seeing you again.
- Rating 5.0Feb 28, 2024EXCELLENT SERVICE THANKYOUResponse from Group 1 Norwich BMWFeb 28, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Feb 2, 2024Absolutely easy and quick serviceResponse from Group 1 Norwich BMWFeb 5, 2024We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.
- Rating 5.0Jan 17, 2024Brilliant serviceResponse from Group 1 Norwich BMWJan 17, 2024Thank you for your high star rating.
- Rating 5.0Jan 11, 2024I had a really good experience. The salesman Gavin was very helpful and he answered all my questions.Response from Group 1 Norwich BMWJan 12, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Dec 11, 2023Excellent customer service from start to finishing would certainly recommend to anyone.Response from Group 1 Norwich BMWDec 12, 2023Thank you so much for your kind words! Providing top-notch customer service is our priority, and I'm thrilled to hear that you had a positive experience with us. If you have any friends or family in need, we'd be honoured to assist them too!