Motability Scheme at Inchcape Norwich BMW

4.6
Rating 4.6
(41 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00

Contact information

Address
Forest Way, Dereham Road
Costessey
Norwich NR5 0JH
GB
Phone Number
Call Inchcape BMW Norwich on 01603 726222
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Gavin Ogrady
  • Jon Taylor
  • Luke Gilks
  • Jake Howe
  • Abigail Perry
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 16:00
SundayClosed

Motability service specialists:

  • Jonathan Robinson
  • Georgina Smith
We recommend calling and booking an appointment before visiting.
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Accessibility features at Inchcape BMW Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Inchcape BMW Norwich

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Inchcape BMW Norwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Inchcape BMW Norwich on 01603726222 to make an appointment with our Motability specialist.

Reviews at Inchcape BMW Norwich

  • Rating 5.0
    EXCELLENT SERVICE THANKYOU
    Response from Inchcape BMW Norwich
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Absolutely easy and quick service
    Response from Inchcape BMW Norwich
    We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.
  • Rating 5.0
    Brilliant service
    Response from Inchcape BMW Norwich
    Thank you for your high star rating.
  • Rating 5.0
    I had a really good experience. The salesman Gavin was very helpful and he answered all my questions.
    Response from Inchcape BMW Norwich
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent customer service from start to finishing would certainly recommend to anyone.
    Response from Inchcape BMW Norwich
    Thank you so much for your kind words! Providing top-notch customer service is our priority, and I'm thrilled to hear that you had a positive experience with us. If you have any friends or family in need, we'd be honoured to assist them too!
  • Rating 2.0
    MOT booked at 10:30am, was told they were a little behind so there was a delay, ended up waiting two and a half hours for it to be done.

    No apology given at any point for the delay and we were spoken to as if we should be grateful they even bothered to do it.

    Probably because we were Motability customers and not business/retail.

    Two stars instead of one because we got a complimentary wash and vacuum before we got the car back, but I feel we were offered this begrudgingly in all honesty.
    Response from Inchcape BMW Norwich
    We are sorry to hear that you didn’t receive the level of service we strive to provide or that you deserve. Please be assured that we will use this information to improve our service in the future so thank you for letting us know.
  • Rating 5.0
    EXCELLENT ITS THE BEST SERVICE FOR DISABLED PEOPLE ITS EXACTLY AS IT IS NEEDED SO I AM VERY GRATEFUL FOR THE SERVICES PROVIDED THANKYOU
    Response from Inchcape BMW Norwich
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Fantastic customer service, updated me every step of of the way.
    Response from Inchcape BMW Norwich
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    MOT, brake service and valet. All excellent. Service Staff vey professional. Delivery Driver courteous and efficient.
    Response from Inchcape BMW Norwich
    Thank you for taking the time to contact us and leave a five star review! We look forward to seeing you again next time.
  • Rating 5.0
    Made to be very welcome and polite and couldn't help enough .
    Response from Inchcape BMW Norwich
    We are so happy to hear you had such a great experience with us Debra, have a lovely weekend.
  • Rating 5.0
    Great service
    Response from Inchcape BMW Norwich
    We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.
  • Rating 5.0
    Great service
    Response from Inchcape BMW Norwich
    Thank you for sharing your positive 5 star rating Paula, appreciated.
  • Rating 5.0
    Absolutely brilliant service I would recommend to everyone the staff and the dealership are very friendly kind and accommodating for all your needs
    Response from Inchcape BMW Norwich
    Thank you so much for sharing your experience, appreciated Rachel.
  • Rating 5.0
    Excellent service from point of booking to collection. Everything that required attention was completed. Loan car was ready and waiting and Claire Hart on customer service was excellent and new her job from start to finish. Well done all involved.
    Response from Inchcape BMW Norwich
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Service was very personal and professional! Guy who served me took all my cars adaptions into consideration and informed me on all updates throughout!
    Response from Inchcape BMW Norwich
    We're thrilled to see that you enjoyed your visit Joel.
  • Rating 5.0
    Great service
    Response from Inchcape BMW Norwich
    Thank you for your high star rating Amanda, have a lovely weekend.
  • Rating 5.0
    Paris was very helpful. A credit to the company.
    Response from Inchcape BMW Norwich
    We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.
  • Rating 5.0
    Very good experience sales person very helpful and explained everything to me
    Response from Inchcape BMW Norwich
    Hello Brandon B.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Great customer service, very polite and extremely helpful, recommended them highly
    Response from Inchcape BMW Norwich
    Hello Raymond P.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Car servicing and customer advisers excellent.
    Car valeting poor. Didn't appear that car was washed or cleaned inside.
    Response from Inchcape BMW Norwich
    Hello Margaret T.. Thank you for taking the time to leave us a review about your visit. Please be assured that we will use this information to improve our service in the future so thank you for letting us know.

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