Motability Scheme at Group 1 BMW Norwich

4.6
Rating 4.6
(66 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Forest Way, Dereham Road
Costessey
Norwich NR5 0JH
GB
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Phone Number
Call Group 1 BMW Norwich on 01603 726555
01603 726555
01603 726555
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Gavin Ogrady
  • Jon Taylor
  • Jake Howe
  • Abigail Perry
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Thomas Chandler
  • Georgina Smith
  • Paris Hallett
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 BMW Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 BMW Norwich

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Group 1 BMW Norwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 BMW Norwich on 01603726555 to make an appointment with our Motability specialist.

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Reviews at Group 1 BMW Norwich

  • Rating 2.0
    Poor
    Response from Group 1 BMW Norwich
    Dear Cheryl,

    Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with the Motability Scheme at Group 1 BMW Norwich did not meet your expectations. Your satisfaction is important to us, and we are committed to addressing any concerns you may have.

    Please feel free to reach out to us directly at tellusmore@group1auto.co.uk so we can discuss your experience in more detail and work towards a resolution. We value your input and hope to have the opportunity to improve your experience with us in the future.

    Kind regards,

    Emma
    Group 1 BMW Norwich
  • Rating 5.0
    Abigail from the sales team at Group 1 was amazing, helpful and informative
    Emma from Motability customer service was also very helpful
    Response from Group 1 BMW Norwich
    Dear Mina,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our team at Group 1 BMW Norwich. It's fantastic to know that Abigail from our sales team and Emma from Motability customer service were able to assist you effectively and provide the support you needed.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to both Abigail and Emma. We are committed to providing excellent service to all our customers, and your feedback is a great reminder of why we do what we do.

    Thank you once again for your review. We look forward to serving you in the future.

    Best regards,

    Emma
    Group 1 BMW Norwich
  • Rating 5.0
    Good service loan car ready and waiting and completed in the time they said it would be done
    Response from Group 1 BMW Norwich
    Hello Graham,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you were satisfied with the service you received and that everything was completed as promised. It's great to know that the loan car was ready and waiting for you, making your experience smooth and convenient. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Norwich
  • Rating 5.0
    Gavin made the whole experience a pleasure he kept us informed all the way through the process
    At handing over he ensured we understood everything and is an ambassador for BMW and Motability customers too
    Thank you Gavin
  • Rating 5.0
    Gavin O'Grady is first class. The handover was managed impeccably. All features of the car were fully explained and activated where necessary.
  • Rating 5.0
    Arrangements made for service and MOT went as planned. Pick up service from home and delivery back is so convenient. All staff very helpful and pleasant.
  • Rating 5.0
    I dealt with Paris who was really amazing, polite and professional.
  • Rating 2.0
    The BMW APP is not good. When you book an appointment, it confirms the booking but you need to wait for a member of the dealership to call you back to confirm the booking you already made. So why use the APP, when you can call to book as it is quicker and you know it is booked.
    BNW motability prices on cars are expensive for what type of car it is, which is why I have decided to go to Audi.
    This is the 3rd time I have written this, when i submit it states "oops encountered an issue please try later".
  • Rating 5.0
    Fast efficient service
    Response from Group 1 BMW Norwich
    Thank you for your 5-star review!
  • Rating 5.0
    Have been using this dealership for sometime and all occasions have been dealt with professionally by friendly and helpful staff. This latest visit was no exception.
    Response from Group 1 BMW Norwich
    Thank you for the great review Margaret! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent all round as always, Paris was polite and helpful explaining everything.
    Response from Group 1 BMW Norwich
    Thank you for your 5-star rating! We're delighted to hear you had a fantastic experience with Paris here at Norwich BMW. We look forward to your next visit!
  • Rating 5.0
    Great service from start to finish. Both sales staff we spoke to were knowledgeable and explained the whole process of Motability to us perfectly. We were kept fully updated whilst waiting for our car to be delivered. The day we collected our car, time was taken to explain the controls and our endless questions were answered which gave us confidence driving away. Overall, a most pleasurable experience. We would definitely recommend BMW Norwich to family and friends. Thank you!
    Response from Group 1 BMW Norwich
    Thank you Steven for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 4.0
    The purchase experience was great.
    The service is less than expected, whenever I ask for something it’s not completed.
    Response from Group 1 BMW Norwich
    Thank you for your feedback. We hope to make sure your next visit is a 5-star experience.
  • Rating 5.0
    Excellent service from ordering to collection. Can not rate the staff at BMW Norwich highly enough especially Gavin (motor mobility) 5 stars 🌟
    Response from Group 1 BMW Norwich
    Thank you for the great review Julie! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Gavin was excellent helping with the handover. Couldn’t have been more supportive throughout the experience.

    I would highly recommend him to anyone.
    Response from Group 1 BMW Norwich
    Thank you Dawn for the great review and the feedback on Gavin, we really appreciate it. We look forward to welcoming you back to the business again soon! Kind regards.
  • Rating 5.0
    Gavin had excellent knowledge
    Friendly polite very helpful
    Explained everything in detail and made sure we understood
    The best one we have ever had the pleasure of dealing with
    Deserves a pay rise
    Response from Group 1 BMW Norwich
    Thank you so much for your glowing review, Linda! We're thrilled to hear that Gavin provided you with such an outstanding experience. His knowledge, friendliness, and dedication to ensuring your understanding are exactly what we strive for. Your kind words truly mean a lot, and we’ll be sure to pass along your feedback to Gavin.

    We look forward to assisting you again in the future. Thank you for choosing us!
  • Rating 5.0
    All went very smoothly. Helped throughout the process from ordering and delivery. Made it a very stress free process. Hand over was great and pleased with new car.
    Response from Group 1 BMW Norwich
    Good afternoon,

    Thank you for taking the time to leave a review, we appreciate your feedback.

    We are delighted to see that you are happy with the experience that you received.

    If you need any help in the future, please do not hesitate to contact us.
  • Rating 4.0
    It was ok
    Response from Group 1 BMW Norwich
    Thank you for your rating
  • Rating 5.0
    Excellent service- efficient, effective & polite. It’s a lovely team throughout.
    Response from Group 1 BMW Norwich
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent service.
    Response from Group 1 BMW Norwich
    Good morning Poppy,

    Thank you for the great review! We really appreciate you taking the time to give feedback. We look forward to welcoming you back to the business again soon.

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