Motability Scheme at Group 1 MINI Norwich

5.0
Rating 5.0
(91 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Forest Way, Dereham Road
Costessey
Norwich NR5 0JH
GB
Get directions
Phone Number
Call Group 1 MINI Norwich on 01603 726222
01603 726222
01603 726222
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Thomas Smith
  • George Patrick
  • George Boulter
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 16:00
SundayClosed

Motability service specialists:

  • Thomas Chandler
  • Georgina Smith
  • Paris Hallett
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 MINI Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 MINI Norwich

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Group 1 MINI Norwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 MINI Norwich on 01603726222 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Group 1 MINI Norwich

  • Rating 5.0
    Very nice location, reception, sales and test drive. ordering was no problem and delivery time is OK (time will tell)
    Response from Group 1 MINI Norwich
    Dear Letitia,

    Thank you so much for taking the time to share your positive experience with us at Group 1 MINI Norwich. We are thrilled to hear that you found our location, reception, sales, and test drive to your satisfaction. It's wonderful to know that the ordering process was smooth for you, and we hope the delivery time meets your expectations.

    Your feedback is greatly appreciated and serves as a great motivation for our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing us for your mobility needs.

    Best regards,

    Group 1 MINI Norwich Team
  • Rating 5.0
    George was Very patient, friendly, helpful.
    Response from Group 1 MINI Norwich
    Hello Darren,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear about your great experience with George. It's wonderful to know that he was patient, friendly, and helpful during your visit. We strive to provide the best service possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Group 1 MINI Norwich.

    Kind Regards,

    Motability Scheme Team
    Group 1 MINI Norwich
  • Rating 5.0
    No problem
    Response from Group 1 MINI Norwich
    Dear Margaret,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that your experience with the Motability Scheme at Group 1 MINI Norwich was a positive one. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Group 1 MINI Norwich Team
  • Rating 5.0
    George was professional and very helpful. We visited a lot of different garages and Mini were by far the best. He had excellent knowledge of the products available and the Motability scheme.
    Response from Group 1 MINI Norwich
    Hello Laura,

    Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that George was able to assist you professionally and helpfully during your visit. It's great to know that you found our knowledge of the products and the Motability Scheme to be the best among the garages you visited. We strive to provide exceptional service to all our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Group 1 MINI Norwich.

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Was very happy with the service I received Explaining car Was very good thanks
    Response from Group 1 MINI Norwich
    Hello Bethany,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you were very happy with the service you received at Group 1 MINI Norwich. It's great to know that the explanation about the car met your expectations. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Run very well
    Response from Group 1 MINI Norwich
    Dear Susan,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service to be run very well. At Group 1 MINI Norwich, we strive to provide the best experience possible for our customers, and your feedback is incredibly valuable to us.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Group 1 MINI Norwich Team
  • Rating 5.0
    George was excellent I. Helping me place my order on time and I thank him
    Response from Group 1 MINI Norwich
    Dear Laura,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that George was able to assist you effectively in placing your order on time. Your satisfaction is our top priority, and it's great to know that we met your expectations.

    We truly appreciate your feedback and your kind words about George. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind Regards
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    I had a great experience with George Boulter from Mini in Norwich. From the moment I sat down George was professional, patient and explained everything in detail. As someone who doesn’t know a lot about cars George made me feel comfortable and confident in choosing the right vehicle. George’s customer service skills were above and beyond and I’m a very happy customer. George was extremely knowledgeable not only on the cars but also the Motorbility side of things and made the whole experience a breeze.

    Thanks so much George, I love my new car.
    Response from Group 1 MINI Norwich
    Hi Emily,

    Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that George provided you with exceptional service and made you feel comfortable and confident in your decision. It's great to know that his knowledge and professionalism helped make the process smooth and enjoyable for you.

    We're delighted that you love your new car, and we truly appreciate your kind words. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing us!

    Best regards,
    The Group 1 MINI Norwich Team
  • Rating 5.0
    Great staff.
    Very helpful.
    Response from Group 1 MINI Norwich
    Hello Helen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff great and very helpful. Providing excellent service is our top priority, and your feedback truly means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again at Group 1 MINI Norwich.

    Kind Regards
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Excellent helpful pleasant made the whole process easy .
    Response from Group 1 MINI Norwich
    Dear Susan,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found the process easy and that our team was able to provide you with excellent and pleasant service. Your feedback is incredibly valuable to us, and it’s always rewarding to know that our efforts have made a positive impact on your experience.

    If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again at Group 1 MINI Norwich.

    Warm regards,

    Group 1 MINI Norwich Team
  • Rating 5.0
    Excellent service. Good information given. Nice clean car
    Response from Group 1 MINI Norwich
    Dear Katharine,

    Thank you so much for taking the time to share your positive experience with us at Group 1 MINI Norwich. We are thrilled to hear that you received excellent service and found the information provided helpful. It's also great to know that you appreciated the cleanliness of the car. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind Regards,

    Group 1 MINI Norwich
  • Rating 5.0
    Very understanding and helpful member of the sales team called George helped me get the car I liked and made it hassle free and very easy thank you
    Response from Group 1 MINI Norwich
    Hello Tobias,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that George was able to assist you in finding the car you liked and that the process was hassle-free and easy. Our team strives to provide exceptional service, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Helpful and looked into the minor issues with my car… plus kindly charged my mini whilst it was there, thank you!
    Response from Group 1 MINI Norwich
    Dear Lynda,

    Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that you found our team helpful and that we were able to address the minor issues with your car. It's always our aim to go the extra mile for our customers, and we're glad that charging your MINI while it was with us added to your experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Great customer service
    Response from Group 1 MINI Norwich
    Hello Helen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at Group 1 MINI Norwich. Our team is dedicated to providing the best possible service, and it’s always rewarding to know that our efforts are appreciated. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    The gentleman wss lovely he went out the extra mile to help me
    Response from Group 1 MINI Norwich
    Dear Charlene,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Group 1 MINI Norwich. Our team is dedicated to providing exceptional service, and it's fantastic to know that our efforts made a difference during your visit. Your kind words about our staff member going the extra mile are greatly appreciated and will be shared with the team. We look forward to welcoming you back in the future and assisting you with any of your mobility needs.

    Best regards,
    The Group 1 MINI Norwich Team
  • Rating 5.0
    Perfect. Thanks
    Response from Group 1 MINI Norwich
    Hello Matthew,

    Thank you so much for your kind words and for taking the time to leave us a perfect rating! We're thrilled to hear that you had a great experience with us at Group 1 MINI Norwich. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Absolutely fabulous from start to finish, great work, communication & a clean cat
    Thank you so much
    Response from Group 1 MINI Norwich
    Dear Karis,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an absolutely fabulous experience with us from start to finish. Your kind words about our work, communication, and attention to detail mean a lot to our team. We strive to provide the best service possible, and it's rewarding to know we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 MINI Norwich.

    Best regards,

    Emma
    Group 1 MINI Norwich Team
  • Rating 5.0
    Amazing service
    Response from Group 1 MINI Norwich
    Hello Thomas,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had an amazing experience with our service at Group 1 MINI Norwich. Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Excellent from start to finish
    Response from Group 1 MINI Norwich
    Hello Sophie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was excellent from start to finish. Our team at Group 1 MINI Norwich is dedicated to providing the best service possible, and your feedback is incredibly rewarding. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich
  • Rating 5.0
    Excellent service as always
    Very friendly and professional
    Response from Group 1 MINI Norwich
    Hello Brian,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and found our team to be friendly and professional. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best possible experience for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 MINI Norwich

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